Job description Role The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery Do - Delivery Management - Ensure seamless delivery of the projects - Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement - Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs - Ensure 100% compliance to Project SLAs, information security protocols and etc (all customers contractual obligations) - Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA - Liaise between customer and internal technical delivery team to drive project health by adhering to organizational norms of project metrics - Drive various project related audits like quality, customer, ISO etc and ensure zero non-compliance - Conduct periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations - Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the program/ project requirement - Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes - Maintain project structure in Confluence & SAP in line with prevailing business requirements and norms - Ensure expected ramp down (ERD) compliance as committed in MSA - Client Relationship Management - Engage with client to deploy opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients - Conduct regular customer connects (meetings/ visits/ video- conference) and participate in Management Review Meetings (MRM) with client management/engagement managers to understand customers current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation - Identify and close early warnings on a project to avoid any customer escalations - Plan and conduct Quarterly Business Reviews (QBR) along with DMs/ ADH with the client management/ leadership team to drive improvement actions and mine for a new portfolio/ opportunity within the account - Design and monitor project performance dashboards/ reports with the clients periodically - Delivery governance across the project - Create weekly/ monthly/ quarterly MIS and reports to monitor and track overall project - Conduct periodic reviews with the delivery team on operational, quality and fulfillment parameters and new idea generation & its implementation on existing projects - Identify and resolve potential risks or early warning signs on project delivery to drive for ZERO surprise escalations and eliminate any revenue leakage - Escalate any deviations from the project charter to the delivery managers in terms of schedule, effort, cost, infrastructure from the project charter and minimize process exceptions and such deviations from the actual project plan - Review and monitor revenue allocations/ realization to avoid OB revenue leakage - Provide inputs to delivery leadership team on overall delivery performance parameters (project heath, utilization, realization etc) at project/ program level during reviews highlighting any critical project escalations and potential risks - Operational Excellence - Automation Focus - Perform pareto analysis as per the no. of incidents received and accordingly identify automation opportunities and drive value adds across the project - Deploy next generation hyper automation and crowdsourcing initiatives in coordination with Holmes RO team to enhance productivity, quality and speed of delivery - Interact and engage with tools team to bring in new tools in the project to automate certain pointers/ elimination of any noise in the project - Innovation Focus - Brainstorm with the

Job description Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role : Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world.We are building a modern Wipro. We are a

Job description Role & responsibilities 1. Quality Assurance Strategy & Leadership: - Develop and implement a comprehensive QA/QC strategy covering the entire production process, from yarn sizing, weaving, dyeing, and printing to fabric coating. - Establish quality standards, testing procedures, and inspection protocols to ensure product excellence at each production stage. - Drive continuous improvement initiatives aimed at minimizing defects, enhancing product quality, and optimizing production consistency. 2. Process Quality Control: - Oversee quality control at all stages: yarn sizing, fabric weaving, dyeing, printing, and coating, ensuring that every process meets predefined quality criteria. - Set up and maintain key checkpoints during production to ensure real-time quality monitoring and prevent defects from reaching the next stage. - Implement corrective and preventive actions (CAPA) for addressing quality issues that arise during production. 3. Inspection & Testing: - Supervise the inspection of raw materials (yarn, dyes, chemicals), in-process materials (woven fabrics, dyed fabrics), and finished products (printed, coated fabrics). - Develop and enforce testing methods (physical, chemical, and performance tests) to evaluate the quality of fabric during and after processing. - Coordinate with external testing labs for specific assessments as needed (e.g., color fastness, shrinkage, tensile strength, abrasion resistance). 4. Defect Analysis & Root Cause Investigation: - Analyze defects and customer complaints to identify the root causes of quality issues in sizing, weaving, dyeing, printing, and coating processes. - Collaborate with production teams to implement corrective actions and ensure that lessons learned are integrated into process improvements. 5. Supplier Quality Management: - Work closely with the procurement team to ensure that suppliers of raw materials (yarn, dyes, chemicals) meet the company quality standards. - Conduct supplier audits and monitor the quality performance of key suppliers to ensure the consistency of incoming materials. - Develop and maintain quality agreements with vendors to ensure continuous improvement in raw material quality. 6. Compliance & Regulatory Standards: - Ensure that the production process complies with all relevant industry and regulatory standards, including environmental regulations concerning dyeing and chemical usage. - Stay up-to-date on the latest textile industry standards (ISO, Oeko-Tex, GOTS) and ensure the company maintains certifications as needed. - Lead efforts to maintain environmental, health, and safety (EHS) compliance, especially in dyeing and coating sections. 7. Documentation & Reporting: - Maintain detailed records of quality inspections, test results, and non-conformance reports for audit and review purposes. - Prepare monthly QA/QC reports for management, highlighting key quality trends, issues, and improvement opportunities. - Ensure that all quality processes are documented and aligned with industry best practices. 8. Team Leadership & Development: - Lead and manage the QA/QC team, ensuring clear communication of quality expectations and providing training where necessary. - Foster a culture of quality awareness throughout the organization, conducting training for production staff on quality standards and protocols. - Set performance goals for the QA/QC department and regularly assess team performance against these metrics. 9. Customer Satisfaction & Continuous Improvement: - Engage with the customer service team to address quality-related customer complaints and issues. - Implement feedback loops to capture customer input on product quality and drive continuous improvement initiatives. - Develop product improvement plans based on customer feedback, market trends, and internal quality performance data. 10. Technology & Innovation in Quality Management: - Explore and adopt new technologies and equipment for quality control, such as automated inspection systems and fabric testing equipment. - Use data analys

Job description About us : Winjit, established in 2004, is a global technology company operating across the lifecycle to make innovation accessible to industry leaders. From strategy to execution to permanent digital transformation, we specialize in forward-thinking design and agile delivery. With a dedicated team of over 1000 passionate employees, we excel in delivering excellence across the entire lifecycle of digital transformation. We ensure technological excellence for our clients, with project-based services and offshoring, in cutting-edge fields ranging from advanced AI/ML solutions to fintech, insurtech, blockchain, cybersecurity, etc. Location : Mumbai Work from Office (5 Days ) Contract Based Opportunity Job Roles & Responsibilities : Strong hands-on Test Automation Framework development using Java Expertise in Rest Assured, Selenium, TestNG and have good understanding of data structures Knowledge on AWS tech stack (pipeline, instances, S3, CW, VDI) Should have good knowledge on Testing Methodologies Good to have: Mobile Automation Testing (Appium) and Performance Testing (Jmeter or alternatives) Quality Engineer Expertise in API & UI automation test development using Java RestAssured, Selenium, TestNG Should have good knowledge on Testing Methodologies Experience with Test Management tools like JIRA, Zephyr, HP ALM, ADO, BugZilla Good to have: Mobile Automation Testing (Appium) and Performance Testing (Jmeter or alternatives) Role: Quality Assurance and Testing - Other Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Temporary/Contractual Role Category: Quality Assurance and Testing Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills SDETAutomation Testing Api Automation

Job description Intercontinental Hotels Group India Private Limited is looking for Assistant Housekeeping Manager to join our dynamic team and embark on a rewarding career journey The Assistant Housekeeping Manager plays a crucial role in maintaining a clean, organized, and well-maintained environment within a facility This position supports the Housekeeping Manager in overseeing and coordinating the daily operations of the housekeeping department to ensure high standards of cleanliness and guest satisfaction Responsibilities:Supervision and Leadership:Assist in recruiting, training, and supervising housekeeping staff Provide leadership and guidance to the team, fostering a positive and productive work environment Conduct regular performance evaluations and provide constructive feedback Daily Operations:Collaborate with the Housekeeping Manager to develop and implement efficient cleaning schedules Ensure that all cleaning tasks are completed to the highest standards Monitor inventory levels of cleaning supplies and equipment, and coordinate replenishment as needed Oversee the proper use and maintenance of cleaning equipment Quality Assurance:Conduct regular inspections to ensure cleanliness and compliance with established standards Address and resolve guest complaints or concerns related to housekeeping services promptly Implement corrective actions and continuous improvement initiatives Communication:Maintain open and effective communication with other departments, especially Front Office and Maintenance, to address any housekeeping-related issues Attend regular meetings with the management team to provide updates and collaborate on improvements Training and Development:Assist in the development and implementation of training programs for housekeeping staff Ensure that staff is knowledgeable about safety procedures and protocols Budget Management:Assist in budget planning and control to optimize resources and achieve cost-effectiveness Monitor and control expenses related to housekeeping operations Health and Safety Compliance:Ensure compliance with health and safety regulations and maintain a safe working environment for the housekeeping team Implement and enforce proper sanitation procedures Reporting:Prepare regular reports on housekeeping operations, including staff performance, inventory, and guest feedback Role: Housekeeping Executive / Attendant Industry Type: Travel & Tourism Department: Food, Beverage & Hospitality Employment Type: Full Time, Permanent Role Category: Housekeeping & Laundry Education UG: Any Graduate PG: Any Postgraduate Key Skills cleaningvendor managementguest satisfactionadministrationhousekeeping managementhousekeepingguest relationsfront officecafeteria managementhospitalityfacility managementdaily operationsguest house managementhotel management

Job description Job Summary Reporting to the Asst Quality Assurance Manager, implement daily inspection at office or at supplier on-site, and support the line manager to do documentation of inspection database, based on Delhi/Kochi Inspector Execution Do daily inspection at factory side, to make sure all goods passed inspection meet our quality requirement; And can handle and communicate probably with factory and internal colleagues if there are any failure detected during pre-shipping inspection, able to report the issue immediately to the line manager and discuss with SQS if the issue needs to be highlighted to Engineering team at US; read more Key Skills Skills highlighted with ‘‘ are preferred keyskills Quality InspectionQuality Assuranceoperation testing equipment CastingForgingStampingsampling rate

Job description Job Title Manager Corporate Quality Job Summary The Corporate Quality Manager will work closely with the relevant stakeholders to drive Process Excellence Initiatives. This role will drive continuous improvement, risk management, and customer satisfaction. read more Key Skills Skills highlighted with ‘‘ are preferred keyskills data analysisprocess excellenceus healthcaretableauanalysis tools six sigmaapqpcontrol plancorporate auditbusiness analysisprocess improvementinternal auditkaizenquality managementfmealeanpoka yokequality assuranceqmsmsappapts

Job description Role & responsibilities 1) Candidate should have minimum 3-6 year experience. 2) Expertise in handing In-process Quality Assurance Activities In Dispensing, Manufacturing, Compression, Liquid manufacturing , filling & Packing of Tablet & External liquid Product. 3) Calibration of IPQA instruments at Manufacturing and Packing area of tablet and liquid area. 4) Review of BMR & BPR of tablet and liquid products. 5) Issuance & retrieval of Documents like SOP, Spec, STP & Protocol etc. 6) Sampling of Routine samples ,Validation Samples and co-ordination with Validation Team 7) Candidate not needs to apply less than 6 years experience. Preferred candidate profile Qualification: B.Pharma/ Msc. Chemistry. Perks and benefits Role: Pharmaceutical & Biotechnology - Other Industry Type: Pharmaceutical & Life Sciences Department: Research & Development Employment Type: Full Time, Permanent Role Category: Pharmaceutical & Biotechnology Education PG: MS/M.Sc(Science) in Any Specialization Key Skills Skills highlighted with ‘‘ are preferred keyskills chemical analysisQuality Control

Job description Qualification : DTT / Textile Chemistry / Textile Processing Job Role : Candidate Must Have Experience In Quality Checking And Quality Assurance Of Solid, Printed And Yarn Dyed Fabrics Preferably In Home Textiles Field. Should Be A Team Player And Must Be Good In Maintaining Relationship With Vendors/ Suppliers. Experience : Minimum 5 Years In The Above-mentioned Job Role. Role: Production Manager / Supervisor Industry Type: Textile & Apparel Department: Production, Manufacturing & Engineering Employment Type: Full Time, Permanent Role Category: Operations, Maintenance & Support Education UG: Any Graduate PG: Any Postgraduate Key Skills chemistryc#home furnishingquality controlquality auditproductiontextilemerchandisingprintingquality checkquality managementquality assuranceproduct developmentdesignprocessingtextile designingyarnfield workhome textiles

Job description Job Title: Software Quality Assurance Engineer Experience: 1 to 3 Years Location: Chennai Employment Type: Full-Time Job Description: We are looking for a dedicated and detail-oriented Software Quality Assurance (QA) Engineer with 1 to 2 years of experience in both manual and automation testing. The ideal candidate will have hands-on experience in mobile application testing and a strong understanding of testing tools and methodologies. Required Skills & Qualifications: 1 to 2 years of experience in Software Quality Assurance, with a focus on both manual and automation testing. Strong understanding of mobile application testing across Android, iOS, and Harmony platforms. Hands-on experience with Jira for bug tracking and project management. Solid grasp of regression testing and retesting cycles. Basic knowledge of REST API testing and familiarity with tools like Postman. Experience in writing and executing SQL and MongoDB queries for database validation. Ability to create clear, concise, and comprehensive test plans, test cases, and test documentation. Strong analytical and problem-solving skills with attention to detail. Excellent communication and team collaboration abilities. Role: Back End Developer Industry Type: Software Product Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills RetestingRest Api TestingAgileMongoDBPostman HarmonySQL