Job description Role & responsibilities The Project Manager leads the team through the project life cycle by establishing a plan that maximises value to the stakeholders, ensuring the execution of that plan and tracking the teams performance against it. The project manager ensures that the project is optimised to prioritise value within balanced constraints and manages expectations through changing environments. Primary Responsibilities: • Define project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility and that reasonable commitments are made. • Develop and maintain detailed project plans, schedules, and milestones to track progress, adapting plans as required. • Organise project tasks and allocate resources, ensuring that projects are delivered on-time, within scope, and budget. • Implement and maintain the project governance structure, ensuring alignment with organisational policies and standards. • Manage changes to the project scope, schedule, and costs using appropriate change control processes and tools. • Collect, analyse, and utilise project data to inform decision-making and drive project performance. • Manage project financials, including budgeting, forecasting, and financial reporting, ensuring alignment with business objectives. • Implement and monitor quality assurance processes, ensuring project deliverables meet the required quality standards. • Identify, manage, and mitigate project risks and resolve issues, maintaining a risk register and issue log. • Engage, manage, and communicate effectively with customers and other stakeholders, managing their expectations throughout the project lifecycle. • Identify, track, and realise project benefits, ensuring alignment with organisational strategy and customer expectations. • Manage project handover, ensuring a smooth transition to operations, including training and support documentation. Preferred candidate profile Strong knowledge of project management methodologies, tools, and techniques. Professional Project Management and Agile certification (e.g. PMP, PMI-ACP, Scrum Master) 4 years+ experience working as a project manager Demonstrable experience in managing projects from initiation to completion. Excellent organizational and time management skills, with the ability to manage multiple tasks concurrently. Proficiency in using project management software and tools, such as Microsoft Project or similar. Solid understanding of budgeting, financial reporting, and resource allocation. Must have Hands-on experience in delivering medium to high complexity Contact Center projects using Genesys/NICE InContact or other prevailing contact center platforms. Sound understanding of basic contact center terminologies, must possess basic knowledge of SIP trunk, SBC, Audio Codes, IVR Flow. Understanding of Digital Integrations will be preferred. Role: Project Manager Industry Type: IT Services & Consulting Department: Project & Program Management Employment Type: Full Time, Permanent Role Category: Other Program / Project Management Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills GenesysCall Center TechnologyPMPProject ManagementNice Project FinancialsProject BudgetingCloud TelephonyITIL CertifiedProject DeliveryProject PlanningIT Project ManagementPrince2

Job description In India, we operate as Next Gear India Private Limited, a fully-owned subsidiary of Cotality with offices in Kolkata, West Bengal, and Noida, Uttar Pradesh. Next Gear India Private Limited plays a vital role in Cotalitys Product Development capabilities, focusing on creating and delivering innovative solutions for the Property & Casualty (P&C) Insurance and Property Restoration industries. While Next Gear India Private Limited operates under its own registered name in India, we are seamlessly integrated into the Cotality family, sharing the same commitment to innovation, quality, and client success. When you join Next Gear India Private Limited, you become part of the global Cotality team. Together, we shape the future of property insights and analytics, contributing to a smarter and more resilient property ecosystem through cutting-edge technology and insights. Test Planning and Strategy: Develop and implement comprehensive test plans and strategies based on project requirements and specifications. Collaborate with cross-functional teams to identify test scenarios and prioritize testing efforts. Define test objectives, scope, and deliverables for each project. Test Execution: Design and execute test plans to verify software functionality, performance, and usability. Introduce test automation for application workflows. Monitor and analyze test results, identify defects, and track them using bug tracking systems. Collaborate with developers to troubleshoot and resolve identified issues. Continuous Improvement: Stay up to date with industry trends, tools, and best practices in software testing and quality assurance. Propose and implement process improvements to enhance the efficiency and effectiveness of testing efforts. Participate in code reviews and provide feedback on software design and architecture to improve testability and maintainability. Documentation and Reporting: Create and maintain detailed test documentation, including test plans, test cases, and test scripts. Generate regular reports on testing progress, test coverage, and defect metrics. Communicate testing results, issues, and risks to stakeholders in a clear and concise manner Job Qualifications: Bachelor s degree in Computer Science, Software Engineering, or a related field. Proven experience as a QA Engineer or Software Tester, preferably in a software development environment. Strong understanding of software testing methodologies, tools, and processes. Strong experience in automated testing for Java Swing GUI Proficient in Postman for API testing 2+ years experience writing SQL statements for database level testing. Solid knowledge of SQL and relational databases. Experience with Cloud platforms such as Google Cloud Platform Familiarity with version control systems Excellent analytical and problem-solving skills. Strong attention to detail and ability to effectively prioritize and manage multiple tasks. Excellent written and verbal communication skills. Cotalitys Diversity Commitment: Cotality is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences. Role: Test Analyst Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Quality Assurance and Testing Education UG: Any Graduate PG: Any Postgraduate Key Skills Computer scienceManager Quality AssuranceAnalyticalSocial mediaSMSTest casesContinuous improvementAnalyticsTestingSQL

Job description Job Summary: We are seeking a detail-oriented and experienced Quality Call Analyst to monitor and evaluate inbound and outbound calls to ensure quality standards are met. The ideal candidate will have a strong understanding of call center operations, excellent analytical skills, and a passion for enhancing customer experience through process improvement and agent coaching. Key Responsibilities: Monitor live and recorded calls to evaluate customer service performance based on quality guidelines. Identify trends, gaps, and opportunities for performance improvement. Provide structured feedback and coaching recommendations to agents and team leaders. Maintain and update QA scorecards and evaluation forms. Collaborate with training and operations teams to ensure compliance with company policies and procedures. Generate regular reports on quality scores, trends, and compliance metrics. Participate in calibration sessions to align evaluation standards across teams. Recommend process improvements to enhance service quality and customer satisfaction Requirements: Experience in quality monitoring for voice and non-voice (email/chat) processes. Certification in Quality Assurance (e.g., Six Sigma Yellow Belt, COPC) is a plus. 13 years of experience as a Quality Analyst or in a similar QA role in a call center or BPO. Strong knowledge of customer service metrics, KPIs, and QA tools. Excellent listening and analytical skills. Strong verbal and written communication skills. Proficiency in using call monitoring systems, CRM, and reporting tools (e.g., NICE, Five9, Salesforce, Excel). Ability to handle sensitive and confidential information. Role: Call Quality Analyst Industry Type: BPM / BPO Department: Quality Assurance Employment Type: Full Time, Permanent Role Category: Business Process Quality Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Call QualityQuality Tools Quality AuditRoot Cause AnalysisQC ToolsSix Sigma CertifiedPareto Analysis7QcCall MonitoringCall AuditCall CalibrationCSATSix Sigma Quality

Job description KEY RESPONSIBILITIES Accept / Process customer complaint orders and follow up the status of the order till the delivery. This involves:- Customer Point of Contact: Serve as the first point of contact for all customer-related issues and complaints. Proactive Liaison: Actively liaise with internal departments to identify the root cause of complaints and implement necessary actions to prevent recurrence. Replacement Process: Initiate the replacement process and ensure replacement orders are shipped within agreed working days to avoid escalations. Raw Material Follow-Up: In case of a raw materials shortage , follow up with the SCM team and keep the sales team and customers updated on revised dates. GPD Team Coordination: Collaborate with the GPD team for approvals on goods under tolerance. Daily Updates: Fill out daily FG comments, Open RMA comments, and check MDI on a daily basis. AWB Details: Share AWB details with customers once replacements are dispatched. Performance Metrics: Track and report relevant customer complaint resolution performance metrics. MDI Meeting Participation: Participate in daily MDI meetings and highlight major customer issues to prevent recurring complaints. Data Analysis: Identify major complaint areas and highlight them to the immediate manager with supporting data. Issue Escalation: Escalate critical matters to the immediate manager. Credit Notes and Invoices: Issue credit notes to customers when replacements are dispatched with a fresh invoice. Rejected Goods Management: Retrieve rejected goods from customers; usable items should be reserved in stock, while unusable items should be destroyed. Reviewing RMA pending report and closing on time Arranging credit note to the customer whenever requested. Any Graduate or Post Graduate Exp-1-3 Years Role: QA / QC Executive Industry Type: Packaging & Containers Department: Quality Assurance Employment Type: Full Time, Permanent Role Category: Production & Manufacturing Education UG: Any Graduate PG: Any Postgraduate Key Skills Data analysisSalesHelp Desk ExecutiveQuality ExecutiveManagementSCMRaw materialTeam coordination

Job description Role & responsibilities The main job of a QA Lead is to supervise a team of Quality Analysts to drive the Quality Control activities like monitoring, coaching, calibration, data analysis, etc. effectively as per plan Prior experience supporting American banking clients or financial services is highly desirable. Possesses high standards of written and verbal English, demonstrating strong communication & clarity; should meet a minimum proficiency level of C1 on the Common European Framework of Reference for Languages (CEFR) scale or its equivalent read more Key Skills Skills highlighted with ‘‘ are preferred keyskills Quality analysisbanking domain Quality AuditCall Monitoring

Job description Job Title: Quality Systems Engineer Job Description: The Quality Systems Engineer is responsible for developing, implementing, and maintaining the quality management systems (QMS) across the plant and modular data center operations. This role will emphasize training teams on quality processes and implementing continuous improvement initiatives that ensure compliance with industry standards and customer requirements. The Quality Systems Engineer will drive a culture of quality through proactive problem-solving and collaboration across departments. Key Responsibilities: 1. Quality Management Systems (QMS) Implementation: - Develop, maintain, and improve the QMS in accordance with ISO 9001, AS9100, or similar standards. - Ensure all QMS processes are followed, updated, and effectively implemented across plants and modular data centers. - Monitor and audit compliance with internal and external quality standards. 2. Training and Development: - Lead the development and delivery of training programs for plant and modular data center personnel on QMS, quality standards, and industry best practices. - Provide training on root cause analysis, corrective actions, and quality tools (FMEA, 5 Whys, 8D, etc.). - Conduct regular training to upskill employees and ensure a strong understanding of quality systems and their implementation. 3. Continuous Improvement: - Work with cross-functional teams to drive continuous improvement initiatives aimed at reducing defects, rework, and scrap. - Use tools like Kaizen, Lean Six Sigma, and statistical process control (SPC) to identify and implement process improvements. - Participate in Kaikaku or other large-scale process re-engineering projects to improve quality. 4. Problem Solving and Root Cause Analysis: - Lead problem-solving teams to investigate quality issues, identify root causes, and implement effective corrective and preventive actions. - Track the effectiveness of corrective actions and ensure lessons learned are incorporated into the QMS. 6. Document Control and Reporting: - Manage the documentation of quality processes, procedures, and work instructions within the QMS. - Report on quality performance metrics, including non-conformances, scrap rates, customer returns, and supplier quality issues. 7. Internal and External Audits: - Lead and support internal audits to ensure adherence to the QMS and prepare for external audits (e.g., ISO certification). - Coordinate with external auditors and regulatory agencies as required. Key Qualifications: - Bachelors degree in Engineering, Quality Management, or related field. - 3-5 years of experience in quality systems engineering, pref Role: Quality Engineer Industry Type: Industrial Equipment / Machinery Department: Quality Assurance Employment Type: Full Time, Permanent Role Category: Production & Manufacturing Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills ReworkTrainingRoot cause analysisKaizenISO 9001Quality systemsQMSContinuous improvementQuality toolsQuality management

Job description Job Title Design Quality Engineer Job Description Job Title : Design Quality Engineer Your challenge As the incumbent of this Quality & Regulatory (Q&R) role within Philips, your challenge will be to guide and support Business Groups, Markets and enabling functions to always do the right thing. This involves being a confident advisor on approval, regulatory compliance and quality management related topics, in order to achieve timely releases of innovative products that deliver high quality and outstanding reliability to the lives they will improve. Job Responsibilities Creates and executes comprehensive process validation strategies using statistical tools to ensure seamless transition of new products to production, meeting quality and regulatory standards, working under limited supervision. Handles the entire design control process, from eliciting and validating design inputs to managing verification, validation, and smooth design transfer, ensuring rigorous adherence to regulatory and quality standards. Keeps a check on the drafting and updating of detailed quality engineering documents, including quality plans for hardware, software, and systems, ensuring all documentation is accurate, up-to-date, and compliant with regulatory requirements. Ensures success of quality improvement projects by integrating quality, reliability, and Post Market Surveillance (PMS) insights into all stages of the product lifecycle, driving continuous enhancement of product quality and reliability. Conducts thorough assessments of product and system designs, reviews performance data, and performs root cause analysis to identify and address quality deficiencies, ensuring the highest standards of design excellence. Validates critical design inputs such as usability, reliability, performance, manufacturability, and safety, ensuring alignment with both quality standards and regulatory requirements. Guides comprehensive risk management activities throughout the product lifecycle, ensuring potential risks are accurately identified, assessed, and effectively mitigated to uphold product safety and quality. Leverages post-market performance data to assess product effectiveness in the field, providing actionable feedback to manufacturing and design teams, and initiating corrective actions when necessary. Ensures preparation for quality audits and inspections, maintaining all necessary documentation and processes to demonstrate compliance with both internal and external quality standards. Records, manages, and executes CAPA processes, including problem identification, root cause analysis, and implementation of solutions to prevent recurrence and drive continuous improvement. Applies continuous improvement techniques to enhance quality practices, ensuring ongoing audit readiness and strict adherence to both internal and external quality standards throughout the product lifecycle. Builds effective relationships with internal and external stakeholders, providing guidance and mentorship to ensure alignment with quality standards and project milestones. Your team As a result of Philips renewed commitment to Quality, it has recently restructured its organization to ensure you and your department have clear interfaces with Philips Business Group and Market leadership, and can harness the expertise of five Centers of Excellence (COEs). These 5 COEs specialize in the following capabilities: Regulatory & Clinical Affairs, Supplier Quality, Quality Management System, Quality Assurance & Engineering, and Compliance & Audit. As part of this new structure, you are empowered to use your voice and expertise to have a positive impact on your team, our business, and health technologies that will improve the health, well-being and care for people around world. Minimum Required Qualifications Education Bachelors / Masters Degree in Mechanical Engineering, Electronics Engineering, Science or equivalent. Work Experience Minimum 8-10 years of experience with Bachelors in areas such as Quality Engineering, Safety Engineering, R&D Engineering or equivalent OR 5

Job description Surgical Notes is hiring a ASC Medical Coding Specialist/QA to assist with accurate and timely coding for our ambulatory surgical clients. The ideal candidate has excellent organizational skills, communication skills, with the desire and ability to learn quickly. Working as a part of the team to meet deadlines, but also being able to work independently is crucial to success in this position. Our organization prides itself on being built upon a set of strong core values. We are looking for a candidate who will actively exhibit these core values: Service Excellence, Transparency, Teamwork, Accountability, Hard work, and Positive Attitude. External Title: Medical Coding Specialist/QA Internal Title: IND Coding Individual Contributor III Reports to: Manager, Coding Quality Responsibilities: Conduct regular audits of medical coding work to ensure accuracy and compliance with coding guidelines, regulations, and organizational policies Provide constructive feedback to lead/trainer based on audit findings. Collaborate with coding trainers and lead to address training needs identified during QA audits Maintain accurate and detailed records of QA audits and feedback Provide other services as needed to assist in effective operations of the compliance program Communicate QA findings and trends to relevant stakeholders Have a pro-active and positive approach when working with clients to identify areas where further work may be required, for example training or more specialised audit. Daily production coding based on department needs Other responsibilities as assigned. Role Information: Full-Time Hourly Non-Exempt Working within our business operating hours of India (IST) Eligible for Benefits Remote: The minimum bandwidth requirements are 2 Mbps upload and 2 Mbps download speeds. The recommended bandwidth requirements are 10 Mbps upload and 30 Mbps download speeds. Surgical Notes is hiring a ASC Medical Coding Specialist/QA to assist with accurate and timely coding for our ambulatory surgical clients. The ideal candidate has excellent organizational skills, communication skills, with the desire and ability to learn quickly. Working as a part of the team to meet deadlines, but also being able to work independently is crucial to success in this position. Our organization prides itself on being built upon a set of strong core values. We are looking for a candidate who will actively exhibit these core values: Service Excellence, Transparency, Teamwork, Accountability, Hard work, and Positive Attitude. External Title: Medical Coding Specialist/QA Internal Title: IND Coding Individual Contributor III Reports to: Manager, Coding Quality Responsibilities: Conduct regular audits of medical coding work to ensure accuracy and compliance with coding guidelines, regulations, and organizational policies Provide constructive feedback to lead/trainer based on audit findings. Collaborate with coding trainers and lead to address training needs identified during QA audits Maintain accurate and detailed records of QA audits and feedback Provide other services as needed to assist in effective operations of the compliance program Communicate QA findings and trends to relevant stakeholders Have a pro-active and positive approach when working with clients to identify areas where further work may be required, for example training or more specialised audit. Daily production coding based on department needs Other responsibilities as assigned. Role Information: Full-Time Hourly Non-Exempt Working within our business operating hours of India (IST) Eligible for Benefits Remote: The minimum bandwidth requirements are 2 Mbps upload and 2 Mbps download speeds. The recommended bandwidth requirements are 10 Mbps upload and 30 Mbps download speeds. Surgical Notes is hiring a ASC Medical Coding Specialist/QA to assist with accurate and timely coding for our ambulatory surgical clients. The ideal candidate has excellent organizational skills, communication skills, with the desire and ability to learn quickly. Working as a part of the team to meet deadline

Job description Project Role :Quality Engineer (Tester) Project Role Description :Enables full stack solutions through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Performs continuous testing for security, API, and regression suite. Creates automation strategy, automated scripts and supports data and environment configuration. Participates in code reviews, monitors, and reports defects to support continuous improvement activities for the end-to-end testing process. Must have skills :Oracle Utilities Customer to Meter C2M SPL Good to have skills :Oracle CC&B Technical ArchitectureMinimum 3 year(s) of experience is required Educational Qualification :15 years full time education Summary:Industry :UtilitiesCust-Front Office Functional Tester - Front OfficeAs a Quality Engineer, you will enable full stack solutions through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Your typical day will involve performing continuous testing for security, API, and regression suites, creating automation strategies, and supporting data and environment configurations. You will also participate in code reviews and monitor defects to support continuous improvement activities for the end-to-end testing process, ensuring that the highest quality standards are met throughout the project lifecycle. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to ensure seamless integration of solutions.- Develop and maintain automated test scripts to enhance testing efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Utilities Customer to Meter C2M SPL, Testing Experience in C2M Front office module and CC&B- Good To Have Skills: Experience with Oracle CC&B Technical Architecture.- Strong understanding of software testing methodologies and best practices.- Experience with test automation tools and frameworks.- Familiarity with API testing and security testing techniques. Additional Information:- The candidate should have minimum 3 years of experience in Oracle Utilities Customer to Meter C2M SPL.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education Role: Quality Assurance and Testing - Other Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Quality Assurance and Testing Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills oraclesoftware testingspltesting methodologiesapi testing ccregression testingautomation testingmanual testingqtpstlcfunctional testingtest engineeringquality engineeringjavaseleniumfront officequality assurancequality testingjira

Job description Project Role :Quality Engineer (Tester) Project Role Description :Enables full stack solutions through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Performs continuous testing for security, API, and regression suite. Creates automation strategy, automated scripts and supports data and environment configuration. Participates in code reviews, monitors, and reports defects to support continuous improvement activities for the end-to-end testing process. Must have skills :Micro Focus LoadRunner Good to have skills :NAMinimum 3 year(s) of experience is required Educational Qualification :15 years full time education Summary:As a Quality Engineer, you will enable full stack solutions through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Your typical day will involve performing continuous testing for security, API, and regression suites, creating automation strategies, and supporting data and environment configurations. You will also participate in code reviews, monitor and report defects, and engage in continuous improvement activities for the end-to-end testing process, ensuring that quality is maintained throughout the development lifecycle. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to ensure seamless integration of testing processes.- Develop and maintain automated test scripts to enhance testing efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in Micro Focus LoadRunner.- Strong understanding of performance testing methodologies and best practices.- Experience with scripting languages such as JavaScript or VBScript.- Familiarity with continuous integration and continuous deployment (CI/CD) processes.- Ability to analyze and interpret performance test results to provide actionable insights. Additional Information:- The candidate should have minimum 3 years of experience in Micro Focus LoadRunner.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education Role: Quality Assurance and Testing - Other Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Quality Assurance and Testing Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills continuous integrationperformance testingci/cdjavascripttesting methodologies software testingautomation testingmanual testingstlcdefect reportingquality engineeringjavavb scriptseleniumquality assurancequality testingapi testing