Job description The vision of Smart-commerce team is to digitize brand owners and selling partner by providing a suite of product offerings across the businesss lifecycle. Within this, we are building a solution to enable sellers to set up their website scale their independent online business serving their customers with the most effective ways possible. In other words, we want to be the one stop shop for all e-commerce needs of small medium D2C brands. As a part of Smbhav announcement ( https: / / smbhav.amazon.in / grow-with-amazon / smart-commerce) this is the Smart-commerce team which will build solutions to digitize the SMBs. We are looking for a hands-on, detail oriented and highly motivated Sales Specialist to help deliver our product offerings solutions to sellers to succeed online. You should be comfortable interfacing with technology systems and be able to gather actionable insights. You will be responsible for identifying opportunities to innovate with customers, influencing the product roadmap. You should be relentlessly customer focused agile to shape this business from zero to one Your core responsibilities include: Understand products and services offered by SmartBiz and articulate its features and benefits to our target sellers/cohort. On the other hand, be the eyes ears of the market to identify right insights product requirements. Pilot experiment with different Target group to identify the most ideal customer set for our product. Act as a SME for 1 or 2 areas of overall product from GTM to provide relevant insights influence the product roadmap. (Ex: Catalog set up, Seller Analytics etc.) Onboard right set of sellers onto our product establish processes to ensure quality of launch Consistently innovate to improve efficiency across sales funnel from lead to launch - 3+ years of sales experience - Experience analyzing data and best practices to assess performance drivers - Background in solution selling or SaaS product initiatives/Start Ups - Master s degree preferred such as Marketing, Computer Science or Commerce read more Key Skills Computer scienceData analysisSalesSolution sellingFocusAgileManager TechnologyE-commerceAnalyticsRecruitment

Job description In this role you will build complex product solutions that leverage machine learning and advanced analytics to solve for payments fraud and abuse. You will be responsible for defining the product features, partnering with engineering to design solutions, creating a phased rollout plan, and working across a broad stakeholder group to deliver results. This role calls for an individual to showcase high judgment and decision making skills to balance customer experience with financial impact. There will be a steep learning curve, adding a fair amount of business skills to the individual. Our ideal candidate has a track record of Product Delivery of complex, multi-faceted products, is driven by data, and has the written and spoken ability to engage with and influence cross-functional stakeholders. In this position you will: - Build and manage product solutions to protect Amazon Pay from Fraud Abuse, including socializing the vision and results with Senior Leaders across Amazon - Work with ML scientists and leverage advanced analytics team to identify Modus Operandi being used by bad actors. Translate the learnings into product roadmap to systematically mitigate payment frauds. - Work with Payment Instrument and category leaders to assess and mitigate vulnerabilities in planned launches - Abstract requirements to create platform solutions that can have a multiplier impact across clients of the fraud and abuse platform - Collaborate with Global Identity and Account Integrity teams to influence and build upstream interventions to detect and prevent fraud and abuse - Lead automation initiatives to drive efficiency in investigation, fraud resolution and reporting - Deep dive and analyze key business performance metrics, identify gaps and define measurement frameworks to support actionable insights A successful candidate will be highly analytical, resourceful and customer-focused. They will have a proven track record in taking end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment. A day in the life You will start your day reviewing key metrics and fraud patterns from different regions. You might meet with machine learning teams to discuss new detection models, collaborate with engineering teams on security feature implementations, or present product roadmaps to senior leadership. You will analyze trends, make strategic decisions about risk thresholds, and work across teams to implement solutions that protect both customers and the business. About the team The Customer Trust team is central to Amazon Pays mission of becoming the most trusted payment experience globally. We are a diverse group of problem solvers who combine analytical thinking with customer obsession to build innovative security solutions. Our team works across multiple geographies and collaborates with various Amazon teams to protect millions of transactions daily. - 5+ years experience in building product with new and emerging technologies - 7+ years experience diving deep in data to understand the customer behavior including the ability to identify and solve ambiguous problems - Comfortable working with large sets of data; Experience with ML based decision making systems and data analytics tools such as Quicksight, Tableau - Excellent verbal and written communication skills with an innate understanding of presenting data to different levels of leadership and sections of the organization - Ability to operate multi-nationally with overseas business partners. Solid experience supporting key control projects/initiatives - Full Time MBA from Tier-I B-Schools - Demonstrated data-driven decision making and quantitative analysis skills (including deep knowledge of Excel, SQL, or statistics) - Machine Learning, Tableau or other broadly used analytics tool certifications - Relevant experience in managing e-commerce fraud and abuse read more Key Skills advanced analyticsAutomationAnalyticalMachine learningInvestigationE-commerceData analyticsCustomer experienceSQLQuantitative analysis

Job description Amazon Prime is one of the world s most successful membership programs, offering unmatched convenience, entertainment, and value. We are seeking a Senior Product Manager to lead product strategy and development for Prime Benefits in India, with a focus on delivering meaningful innovations and evolving the benefits portfolio to meet changing customer needs. In this role, you will define the vision and roadmap for how Prime benefits are designed, developed, and delivered to millions of members. You will be responsible for identifying unmet customer needs, evaluating market opportunities, shaping new benefit constructs, and working with tech, design, and business teams to build products that scale. The role will focus on building the right benefits and making them work seamlessly within the Prime ecosystem. You will collaborate closely with global Prime product teams and Amazon business units (e.g., Prime Video, Shipping, Payments, and Corp BD) to evaluate new benefit concepts, build integration strategies, and launch high-impact experiences. Your work will influence how millions of customers perceive and derive value from their Prime membership. Own the end-to-end product lifecycle for Prime Benefits from strategy and concept to development and launch. Develop a long-term roadmap for enhancing existing benefits and introducing new ones aligned with customer needs and business goals. Partner with engineering, UX, and cross-functional teams to define requirements, prioritize features, and deliver high-quality experiences. Evaluate trade-offs and make high-judgment decisions to balance customer delight, operational complexity, and scalability. Use customer insights and behavioral data to inform benefit construct and optimize adoption and engagement. Partner with international teams to ensure global alignment while building locally relevant solutions. Represent Prime new benefits in leadership forums and contribute to planning processes like OP1/2, QBRs, and MBRs. - 5+ years of product or program management, product marketing, business development or technology experience - Bachelors degree or equivalent - Experience owning/driving roadmap strategy and definition - Experience with end to end product delivery - Experience with feature delivery and tradeoffs of a product - Experience as a product manager or owner - Experience owning technology products - Experience in influencing senior leadership through data driven insights - Experience working across functional teams and senior stakeholders - Knowledge of key customer experience metrics and methodology (e.g., NPS) read more Key Skills ScalabilityManager Program ManagementShapingproduct life cycleManager TechnologyCustomer experienceOperationsProduct marketingProduct strategyRecruitment

Job description About Amazon.com Amazon.com strives to be Earths most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazons evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the companys DNA. The worlds brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. About RBS The Retail Business Systems (RBS) group is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best catalog quality, wide selection, supply chain defects and compliance programs. The team s primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled have a direct impact on customer buying decisions and online user experience. Key Performance Areas: 1) Ambiguity Management; will be working in new environment where there is no clear right path or solution defined earlier. 2) Program Development; Developing the strategy and align with leadership. 3) Building Solutions; Developing tech-first solutions for reducing the manual dependency to drive cost-effective and centralized teams. 4) Dive Deep and eliminate Defects; Diving deep on the data, analyzing trends, inputs to provide data driven solutions to permanently eliminate the defects. 5) Stakeholder Management; Understand partner teams problems, identify sweet spots to enable premium relationship with key high-level stakeholders such as category leaders, country managers of new MP launches. 6) Deliver Results; Work backwards from the business impact and customer experience to define the steps to followed About the team: The FinCat program aims to reduce incorrect and missing categorization of financial attributes (GL, Category, Subcategory) for catalogs worldwide by deploying an automated solution. The north star of the program is to rectify categorization defects even before an ASIN is generated Candidate Profile: The successful candidate will have project management skill with the ability to conduct in-depth analyses, think big and identify game-changing opportunities. In addition, you will be expected to deliver solutions and programs that are technology based, highly scalable, secure, and flexible - all while maintaining customer and business partner focus. You will work with internal and external stakeholders to identify, define, and specify solutions meeting our customers and selling partner s needs. The individual would have targets on process standardization, automation and business metrics. Would engage with the business and support/service teams and build customer confidence through quality delivery, robust processes and sound reporting metrics. The individual would be responsible and be a point of escalation for the delivery by the teams working with him/her. You will navigate through Amazons intricate supply chain processes, tools and identify opportunities to create impact by optimizing Amazons inventory disposal mechanisms and processes. This will entail interacting on daily basis with WW Amazon teams across Supply Chain Optimization Technologies, Retail, and various other Tech teams. You will Think Big and leverage existing Tech solutions built to scale the program while also conceptualizing and building new Tech solutions. - 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements - 3+ years

Job description Join our Customer Trust team at Amazon Pay to lead end-to-end fraud prevention and risk management initiatives. In this role, you will develop and implement strategies to enhance payment security while maintaining a seamless customer experience. You will collaborate with cross-functional teams to build innovative solutions that protect millions of customers and merchants across global markets. - Design and implement comprehensive risk management programs to protect payment transactions across multiple geographic regions - Partner with product and machine learning teams to develop automated fraud detection and prevention solutions - Create and standardize investigation protocols to improve accuracy and resolution time for fraud cases - Lead cross-functional initiatives with Analytics, Product, and Engineering teams to identify and address security vulnerabilities - Develop measurement frameworks and analytics dashboards to monitor program effectiveness and drive data-driven decisions - Build and maintain relationships with external partners to strengthen fraud prevention capabilities - Establish best practices and standardized processes for emerging markets in Latin America, Middle East, and Asia Pacific regions - Collaborate with marketing teams to develop customer education programs on payment security and fraud prevention A day in the life You will start your day reviewing key metrics and fraud patterns from different regions. You might meet with machine learning teams to discuss new detection models, collaborate with product teams on security feature implementations, or present program results to senior leadership. You will analyze trends, make strategic decisions about risk thresholds, and work across teams to implement solutions that protect both customers and the business. About the team The Customer Trust team is central to Amazon Pays mission of becoming the most trusted payment experience globally. We are a diverse group of problem solvers who combine analytical thinking with customer obsession to build innovative security solutions. Our team works across multiple geographies and collaborates with various Amazon teams to protect millions of transactions daily. - 5+ years of working cross functionally with tech and non-tech teams experience - 5+ years of program or project management experience - 5+ years of delivering cross functional projects experience - Experience defining program requirements and using data and metrics to determine improvements - 2+ years of driving process improvements experience - Masters degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field - Experience working in fraud and abuse prevention space in large consumer facing payments or fintech space read more Key Skills Organizational developmentInstructional designProject managementAnalyticalMachine learningCustomer experienceRisk managementFraud detectionAnalyticsBusiness operations

Job description Quality Assurance Engineers at Amazon test applications and products at the user level and code level, both manually and with automated tools. Our QAEs are not pure black box testers, they are able to understand software internals, debug problems using log files, and write automated tests with Scripting tools and/or user-level automated tools. QAEs at Amazon are excellent individual contributors capable of taking up tasks from start to completion with minimal help. QAEs would be responsible for understanding the domain and the product in detail and coming up with the test strategy/planning, coming up with the test cases, driving the test case sign-off processes with the stakeholders, contributing to code level unit tests, test execution and reporting. Engineering in Computer Science or equivalent combination of technical education and work experience. Demonstrated experience in test planning, test design, test strategy, and test execution of highly complex systems. Ability to design and plan testing conditions, test scripts, and test data sets to ensure appropriate and adequate coverage and control. Strong analytical and problem solving skills Demonstrated experience in writing clean scripts/code quickly. Preferably Java coding. Experience in various automation tools and frameworks. Understanding of QA methodologies, life cycle and processes Strong organizational skills, able to track multiple test executions simultaneously and synthesize the results. Comfortable communicating cross-functionally and across management levels in formal and informal settings to report on test progress, metrics, issues, and risks. Experience in Agile/Scrum. Automation framework development experience - 4+ years of quality assurance engineering experience - Bachelors degree - Experience in manual testing - Experience in automation testing - Experience as QA lead on medium to large sized projects - Experience with at least one automated test framework like Selenium or Appium - Experience in gathering test requirements to create detailed test plans and defining quality metrics to measure product quality read more Key Skills Computer scienceautomation frameworkManual testingTest scriptsTest strategyCodingAnalyticalTest executionSeleniumTest cases

Job description ACES managers are focused on building continuously refining processes mechanisms made on behalf of Amazon customers, to drive into standardization efforts, act as liaisons with other departments, provide process skills build capacity of UTR pers, provide SME support to UTR, Kaizen Events in their areas of expertise, and to run and coordinate cross-functional projects for successful implementation across INGSF DG, LPC PH Hubs Network. You will help drive innovation, test new ideas and ensure that best practices are being followed safely. Six key areas that you ll always focus on include Safety, People, Quality, Customer Experience, Productivity, Costs and Environment. - Supporting project execution working across multiple function in the org. - Should be able to amicably resolve issues during passionate discussions between various functions. - Should be able to hold respective functions accountable for their deliverables. - Maintaining Health and Safety standards within your remit area, while promoting an inspiring Health and Safety culture on-site, - Be accountable for operational leadership by measuring performance, offering feedback, and providing development support. - Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact. - Strategic planning for the next three, six and twelve months, with a particular focus on peak-season planning. - Write and articulate leadership updates, MBRs and QBRs. - Establishes objectives and metrics for safety, quality, productivity, and customer experience - Provide you team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. -3+ years of program or project management experience -3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Bachelors degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements - 3+ years of data analysis experience - Masters degree - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules - Experience of Six Sigma/ Lean analytical techniques read more Key Skills Data analysisKaizenProject managementProcess improvementAnalyticalStrategic planningContinuous improvementStakeholder managementSix sigmaSQL

Job description Do you have a passion for AutomotiveDo you want to challenge the status quo of the in-car experienceDo you want to take on very ambiguous problemsIf you answered yes to these questions, we have a dream job for you. As a member of the team, you will be working with business partners, software development engineers to design, implement manual and automated tests. You will have significant influence on our overall test strategy and driving the system architecture that supports it and spearhead the best practices that enable a quality product. You should have a combination of solid in-depth knowledge of Quality Assurance, solid understanding of the operating system software, as well as knowledge automation tools. You will learn a variety of latest technologies, development processes, and develop well-rounded skills such as leadership, and effective project management. Candidates will need to define test plans, test specifications, test suites, test cases as well as design tools for functional and performance testing in a programmatic manner. Propose improvements to our existing processes and automated tools in order to improve the team s speed, quality and efficiency. Lead projects end to end with minimum guidance . Drive the program horizontally across domains and features to deliver . Help build a roadmap and vision for the team . Evaluate and propose new ideas and test methodologies, leading the team to innovate and stay ahead of the curve . Deliver new test strategies, test plans and enhance/optimize existing plans as part of Opex . Lead and drive the oncall process for high severity issues . Propose and drive innovative Automation solutions to challenge status-quo and improve efficiency and reliability . Mentor junior team members and interns technically A day in the life 1. Mentoring junior team members 2. Debugging technically challenging issues with team 3. Meeting stakeholders to make critical engineering decisions and taking next steps towards resolution 4. Proposing processes to improve status quo 5. Dealing with tactical solutions while thinking of long-term and strategic plans About the team The Amazon Smart Vehicle team is looking for a Software Quality Assurance Engineer to drive world class quality in the software platform that makes a one of a kind experience today, and will enable exciting new capabilities tomorrow. We are building the next generation voice-forward in-cabin experience that delights customers, increases safety, and brings the future of digital cabin to life. We have a team of smart and innovate engineers and enthusiasts who passionately work on problem solving and dealing with ambiguity. At Amazon, we believe that testing is a key and critical part of SW Development Life Cycle (SDLC) and required for Quality design and innovation. We lead, drive and deliver innovation of new test methodologies and approaches. As always, we "Work hard. Have fun. Make history." - 8+ years of quality assurance engineering experience - 4+ years of delivering test frameworks, test tools, leading the QA projects and initiatives experience - Knowledge of QA methodology and tools, with demonstrated experience in an QAE role - Experience in manual testing - Experience in automation testing - Experience scripting or coding - Bachelors degree - - Bachelor s degree in Computer Science, Computer Engineering, Embedded/EE or similar technical field - - 3+ years of relevant experience in QA testing and debugging - - 2+ years of experience in scripting test cases and building automation solutions - - Knowledge of Computer Science fundamentals in data structures, algorithms, OOPs, and complexity analysis - - Experience working in a UNIX/Linux environment - - Experience in developing high quality test plans, test designs, test strategies, and test execution - 2+ years of UI Automation (preferably on mobile platforms) experience - Demonstrate problem solving skills and innovative ideas to improve operational efficiency - Masters degree in ECE/EE, Computer Science, Computer Engineering or similar technical

Job description As a Senior Technical Program Manager, you will be responsible for identifying, scoping, and delivering end to end deliverables. You will apply both business and technical acumen in a fast-paced, ambiguous, and innovative environment. You thrive through building consensus and driving teams towards results. You will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. An ability to take large, complex projects and break them down into manageable pieces to deliver them in a successful and timely manner. Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role. You will join a highly technical and entrepreneurial culture defining and building the next generation of a fulfillment solution for 3rd party merchants and brand owners. : Develop and execute project plans with an impact across teams. Demonstrate the ability to provide both structured and creative thinking in a dynamic, evolving, multi team-based environment Demonstrate the ability to communicate effectively at multiple levels of management, building trust across the organization, and demonstrating discretion with sensitive information Show ownership and leadership skills in coordinating projects across multiple teams, driving them to successful conclusion while building strong, lasting relationships with both internal and external customers Be comfortable working in a fast-paced, ever-changing environment while driving teams to complete goals Demonstrate the ability to break abstract goals into attainable, measurable work items Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and product releases - 5+ years of technical product or program management experience - 3+ years of software development experience - 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience - Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership - Bachelors degree in engineering, computer science or equivalent read more Key Skills Supply chainComputer sciencesoftware architectureEscalation managementProject managementAnalyticalArchitectural designBusiness strategyCustomer experienceTDM

Job description Tech Mahindra Ltd. is looking for Associate Team Lead to join our dynamic team and embark on a rewarding career journey. The Associate Team Lead is responsible for assisting the team lead in overseeing and managing a team's daily operations, projects, and performance. This role involves providing guidance, support, and mentorship to team members, ensuring that tasks are completed efficiently, and maintaining a positive and productive work environment. The Associate Team Lead collaborates with cross-functional teams, communicates with stakeholders, and assists in driving team success and achieving organizational goals. Responsibilities : Team Management and Leadership : Assist the team lead in managing and coordinating the activities of the team, ensuring effective task delegation and workload management. Provide guidance, mentorship, and support to team members, fostering their professional growth and development. Promote a positive team culture, motivating and encouraging team members to achieve their goals. Collaborate with the team lead to set performance objectives, conduct performance evaluations, and address any performance issues. Project Coordination and Execution : Assist in planning, organizing, and prioritizing projects or tasks assigned to the team. Coordinate project timelines, resources, and deliverables, ensuring successful project execution. Monitor project progress, identify risks or issues, and take necessary actions to mitigate them. Collaborate with cross-functional teams to gather project requirements, provide updates, and ensure project alignment with organizational goals. Quality Assurance and Process Improvement : Ensure that team members adhere to established processes, standards, and best practices. Conduct quality checks and reviews to ensure work accuracy, consistency, and compliance with organizational guidelines. Identify process bottlenecks or inefficiencies and propose solutions for process improvement and optimization. Foster a continuous improvement mindset within the team, encouraging innovation and the implementation of best practices. Communication and Stakeholder Management : Communicate effectively with stakeholders, including clients, senior management, and other teams. Act as a liaison between the team and stakeholders, addressing inquiries, providing updates, and managing expectations. Facilitate regular team meetings and participate in cross-functional meetings, contributing insights and feedback. Training and Knowledge Sharing : Assist in identifying training needs within the team and coordinate training sessions or workshops. Share knowledge, best practices, and lessons learned with team members to enhance their skills and capabilities. Stay updated with industry trends, technologies, and advancements, and share relevant information with the team. Reporting and Analysis : Assist in gathering and analyzing data to generate reports, metrics, and performance indicators. Prepare regular reports on team performance, project status, and key accomplishments. Use data and insights to identify areas for improvement and make data-driven decisions. Qualifications : Bachelor's degree in a relevant field or equivalent work experience. Previous experience in a leadership or supervisory role is preferred. Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks effectively. Excellent communication and interpersonal skills, with the ability to collaborate and build relationships with team members and stakeholders. Strong problem-solving and decision-making abilities. Ability to motivate and inspire team members, fostering a positive and productive work environment. Proficiency in project management methodologies and tools. Knowledge of the industry or domain relevant to the team's function. Familiarity with performance evaluation processes and techniques. Strong attention to detail and commitment to delivering high-quality work. Ability to adapt to changing priorities and work under pressure. Proficiency in relevant software a