Job description Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a clients service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN Virtual Juniper, Palo Alto, Fortinet Firewalls Cisco Nexus switches, ASR and ISR routers Cisco ACS, ISE Meraki switches and access points Enterprise network architecture Common routing protocols: BGP,OSPF, EIGRP Network address translation Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Role: Switching / Router Engineering Industry Type: IT Services & Consulting Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: Telecom Education UG: Any Graduate PG

Job description Additional Career Level Description: Knowledge and application: Work is reviewed periodically based on a set of defined procedures or precedence. Normally receives general instruction on work and new assignments. Learns to use professional concepts. Problem solving: Applies knowledge and basic problem-solving techniques to define and resolve problems. Works on problems of limited scope. Interaction: Exchanges standard/basic information with colleagues and immediate line manager/team leader. Develops stable working relationships internally. Accountability: Determines a course of action based on guidelines and standard practices and procedures. Workplace type: On-site Working Role: Embedded Systems Engineer Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills team leading Professional DevelopmentTeam InteractionOperational Support

Job description Your day at NTT DATA As a Networking Managed Services Engineer (L2) at NTT DATA, you'll take on a developing engineering role where your main goal is to ensure our clients' IT infrastructure and systems remain operational. You'll achieve this by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll work closely with our clients and internal teams to ensure that services are restored swiftly, in line with our service level agreements (SLAs). Your day will revolve around reviewing client requests and tickets, applying your technical expertise to resolve them efficiently and effectively. You'll be the go-to person for second-line support, handling incidents and requests of medium complexity. In addition to your daily tasks, you'll have opportunities to contribute to exciting project work from time to time. You'll proactively monitor work queues, execute operational tasks, and update tickets with the actions you've taken. Identifying, analysing, and logging issues before they escalate will be a key part of your role. You'll communicate with other teams and clients to provide support and ensure that changes are executed with clear risk identification and mitigation plans. As part of the shift handover process, you'll highlight key tickets and upcoming critical tasks for the next shift. When needed, you'll escalate tickets to ensure the right focus from our Centres of Excellence (CoE) and other teams. Collaborating with our automation teams, you'll work on optimizing efforts and automating routine tasks, all while coaching our Service desk and L1 teams in both technical and behavioural skills. You'll also establish monitoring for client infrastructure, leading and managing initial client escalations for operational issues. Contributing to the change management process, you'll log change requests, execute approved maintenance activities, and audit incident and request tickets for quality. Your insights will drive trend analysis reports, identifying tasks suitable for automation to reduce tickets and optimize efforts. You might also support disaster recovery functions and other related tasks as needed. To thrive in this role, you need to have: Proficiency in technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and more familiarity with ticketing tools. At least one technical certification in the above-mentioned technologies. Strong planning skills, with the ability to anticipate and adapt to changing circumstances. Adaptability and resilience in a dynamic work environment. Ability to communicate and work effectively across different cultures and social groups. Proficiency in active listening and client-centric communication. A positive outlook and the ability to work well under pressure. A client-first attitude, always seeking to create positive client experiences. A bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience. Workplace type: On-site Working Role: System Administrator / Engineer Industry Type: IT Services & Consulting Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: IT Network Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Networking switchingeigrpsanvnxemc vnxbgpbrocadeccnpchange managementospfroutingnetapp storagefirewallvpncisco nexus switchestechnology consultingcisco switchesvmaxmplsemc storageccnait infrastructurenetapp

Job description Additional Career Level Description Knowledge and application Applies professional knowledge and provides direction to employees according to established policies and management guidance. Problem solving Works on issues requiring the analysis of data and application of sophisticated problem-solving techniques. Exercises judgment and interpretation to help define procedures and policies to determine appropriate action. Interaction Interaction with subordinates/peers requires interpreting and explaining information to audiences not familiar with the subject. Gains cooperation of others, conducting presentations of technical information concerning specific projects or programs. Impact Mistakes or failure to achieve results will cause delays in schedules, typically against a monthly plan. Develops and manages routine operational plans. Accountability Administers company policies that directly affect subordinate employees. Takes actions to monitor and manage costs related to a section. Role: Technical Lead Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Software Applications Development Team Leadproject managementapplication managementtechnology consultingapplication development

Job description Knowledge and application: Applies professional knowledge and provides direction to employees according to established policies and management guidance. Problem solving: Works on issues requiring the analysis of data and application of sophisticated problem-solving techniques. Exercises judgment and interpretation to help define procedures and policies to determine appropriate action. Interaction: Interaction with subordinates/peers requires interpreting and explaining information to audiences not familiar with the subject. Gains cooperation of others, conducting presentations of technical information concerning specific projects or programs. Impact: Mistakes or failure to achieve results will cause delays in schedules, typically against a monthly plan. Develops and manages routine operational plans. Accountability: Administers company policies that directly affect subordinate employees. Takes actions to monitor and manage costs related to a section. Workplace type: Hybrid Working Role: Technical Lead Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Software Applications Development c#project managementprogram managementbusiness analysisartificial intelligencesql serverapplication developmentsqlplsqlstrategy consultingapplication managementtechnology consulting

Job description Immediate HIRING!! MEGA Walk In Drive HR Name - Alisha A. HR Contact - 8826179338 Date of Interview - 11th June 2025 - 13th June 2025 Interview Location - Startek ITPL, 6th Floor,Explorer Building, Pattandur Agrahara, Whitefield, Bengaluru - 560066. Interview Time - 12:30 PM -- 05:00 PM Startek welcomes experienced professionals for the role of Senior Executive - Underwriting for International Voice Process About US - Our associates are central to our mission of combining people, technology and data to deliver customer experience excellence for leading brands. As a global CX solutions provider with 38,000 people in 12 countries, our teams come from many different backgrounds with rich and varied experiences. Our Values unite us, creating a shared set of behaviors that are common to all associates across Startek regardless of region or role. Our Values work together to guide our decision-making and shape the experience of our associates, our clients and our shareholders. Job Description - Evaluating creditworthiness and financial stability of applicants. Assessing risks in lending and making informed decisions. Ensuring compliance with financial regulations and standards. Analyzing credit applications and financial statements. Utilizing credit-scoring systems for risk assessment. Maintaining up-to-date knowledge of lending regulations. Documenting and reporting on lending decisions. 5 days working with Rotational Shifts & Rotational week Offs. Eligibility Criteria - Minimum Educational Qualification - Any Graduation Minimum 2 Years exp in Underwriting Excellent Verbal and Written communication Detail-oriented with strong data analysis skills Highly organized and able to prioritize. Proficiency in Microsoft Office and automated underwriting systems. Interview Process - HR Screening Operations round Client Round Salary Discussion Role: Risk Management & Compliance - Other Industry Type: BPM / BPO Department: Risk Management & Compliance Employment Type: Full Time, Permanent Role Category: Risk Management & Compliance - Other Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Credit AnalysisLive UnderwritingCommercial UnderwritingCredit UnderwritingUnderwriting

Job description Responsibilities: Maintain day book, ledgers & vouchers Manage accounts payable & receivable Prepare financial reports & statements Conduct bank reconciliations Calculate taxes & submit returns Annual bonus Mobile bill reimbursements Accessible workspace Role: Accountant / Accounts Executive Industry Type: Accounting / Auditing Department: Finance & Accounting Employment Type: Full Time, Permanent Role Category: Accounting & Taxation Education UG: B.Com in Commerce Key Skills Skills highlighted with ‘‘ are preferred keyskills TallyGstBank ReconciliationLedger Posting Tally ERPSales EntryPurchase EntryMaintain Day BookEnglishStock RegisterHindiIncome Tax ReturnVoucher Entry

Job description Role & respon PhonePe is an Indian digital payments and financial services company headquartered in Bengaluru, Karnataka, India. It was founded in December 2015, by Sameer Nigam, Rahul Chari and Burzin Engineer. The PhonePe app, based on the Unified Payments Interface, went live in August 2016. Roles and Responsibilities: - Preparing and maintain reports showcasing daily/weekly/monthly performance reports - Coordination with Stakeholders and maintain reports Reports will be around the following: Daily business trends at various levels - Monitoring the effectiveness of trade communication - Tracking the goodness of various consumer offers - Track efficiency of various process changes - Track effectiveness of new initiative implementation - Adhoc Analysis Coordinating with cross functional stake holders to drive execution of high growth projects. Analyse and assist with reporting on all key business parameters including Preparing and maintain reports showcasing daily/weekly/monthly performance reports etc Tracking efficacies of all initiatives under the business unit Working with external partners to drive effective business relationship as per requirements Skills/Abilities: - 3-5 years of experience in MIS - Effective verbal, written communication and presentation skills - Should have basic business acumen and proactive in understanding the need of stakeholders - Must have zeal to learn and have positive problem-solving aptitude. - Must have good knowledge of MS office Qualification: - 3-5 years of experience in similar role. Must have done professional course in MS-excel, Access, SQL Role: Other Industry Type: FinTech / Payments Department: Other Employment Type: Full Time, Permanent Role Category: Other Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Excel Power BiBusiness AnalyticsData AnalysisBi ToolsData VisualizationDashboardingData AnalyticsData ReportingSQL

Job description Job description Electrical Energy keeps the world moving. No matter where the power comes from or where it needs to go, we make sure it makes its way. As a Quality Assurance Tester, you will play a crucial role in ensuring the quality and functionality of our software products through thorough testing and analysis. You will work closely with our development team to understand project requirements, identify potential issues, and execute test cases to validate system functionality. Responsibilities: Collaborate with cross-functional teams to understand project requirements and specifications. Develop comprehensive test plans and test cases based on project requirements. Execute test cases to identify software defects and report them in a clear and concise manner. Perform functional, regression, and performance testing to ensure product reliability. Utilize tools such as Selenium WebDriver and write XPath expressions for automated web testing. Experience with Ranorex is an advantage, enabling you to efficiently automate tests and increase productivity. Conduct API testing using tools such as Postman or similar frameworks to validate backend services. Use JMeter to perform load testing and analyze system performance under various scenarios. Participate in the identification and resolution of software defects, working closely with developers to ensure timely resolution. Conduct root cause analysis of issues and provide recommendations for improvement. Document test results and maintain detailed records of testing activities. Stay up-to-date with industry best practices and emerging technologies in software testing. Qualification: BE / B. Tech / ME / M. Tech (Preferred Mechanical / Electrical) Desired Skills: 2-4 years of experience in software quality assurance/testing. Proficiency in writing clear, concise, and comprehensive test plans and test cases. Strong knowledge of XPath and experience with Selenium WebDriver for web automation testing. Familiarity with Ranorex is an advantage. Experience in API testing using tools like Postman. Knowledge of JMeter for load testing and performance analysis. Strong analytical and problem-solving skills. Excellent communication and collaboration abilities. Familiarity with Agile development methodologies is a plus Role: Automation Test Engineer Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Quality Assurance and Testing Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Selenium WebdriverJava Selenium JavaAPI TestingSelenium With JavaSelenium JavaPostman

Job description Job Description: We are seeking a seasoned consultant with extensive expertise in NetSuite or similar ERP/CRM solutions to join our dynamic team as a Senior NetSuite Consultant. With a deep understanding of industry best practices and a broad knowledge of technology, this role will make a significant impact on our client engagements. Daily Responsibilities: The day-to-day activities in this role are diverse and engaging, offering a unique opportunity to those seeking a non-traditional work environment. Here's a breakdown of the typical workload: Scripting, QA, and Testing (30%): Crafting and executing test plans, ensuring the quality of our solutions. Client Engagement (30%): Interacting with clients, understanding their use cases, and providing solutions to their challenges. Internal Collaboration (15%): Participating in meetings, mentoring junior resources, and contributing to strategic initiatives. Integration Consulting (10%): Working with clients to integrate NetSuite with their existing systems and third-party applications. Project Management (10%): Providing executive updates, maintaining documentation, and overseeing project progress. Data Migration (5%): Assisting in the migration of data to NetSuite. Key Responsibilities: Project Tracking and Reporting: Utilize NetSuite and Jira to track and communicate project progress to stakeholders. Custom Scripting: Define and develop custom scripts on NetSuite's SuiteCloud platform to meet specific client requirements. Requirements Gathering: Collaborate with colleagues to analyze and understand client needs through interviews and requirement gathering sessions. System Design: Produce comprehensive system design documents and lead technical walkthroughs. Technical Leadership: Lead technical teams, design and validate scripts, and coordinate with developers and QA for successful deployments. Code Reviews: Conduct thorough code reviews to ensure code quality and adherence to best practices. User Acceptance Testing: Facilitate user acceptance testing for complex solutions, ensuring client satisfaction. Development and Deployment: Assist in the entire software development lifecycle, including development, QA, and deployment, to meet project goals. Global Teamwork: Work effectively in a global team environment, providing guidance and mentorship to less experienced consultants. Qualifications and Skills: ERP/CRM Experience: 6+ years of hands-on experience with NetSuite or similar ERP/CRM solutions, with a strong preference for NetSuite expertise. Educational Background: A degree in Mathematics, Computer Science, or Engineering is preferred. SuiteCloud Expertise: Proficiency in SuiteCloud development, design, testing, and code review, including third-party integration. Technical Leadership: Proven experience leading technical work streams, managing developers, and collaborating with global teams. System Architecture: Familiarity with system architecture, object-oriented design, web frameworks, and design patterns. Documentation Skills: Ability to create detailed documentation for workflows, use cases, exception handling, and test cases. Consulting Experience: Prior success in a consulting role, engaging with clients and delivering solutions. SDLC Knowledge: Understanding of the software development lifecycle and its practical application. Software Development: Proficiency in JavaScript or other programming languages, with a preference for JavaScript. Error Handling: Skilled in error resolution, debugging, and ensuring code stability. Development Tools: Experience with WebStorm (preferred) or other IDEs, GIT for source control, unit-testing tools, and defect management systems. Web Technologies: Proficient in XML/XSL, Web Services (SOAP, WSDL, REST, JSON), JSP/Servlets, DHTML, and JavaScript. Jira Proficiency: Practical knowledge of Jira for project management and issue tracking. Communication Skills: Excellent interpersonal and communication abilities to interact with clients and team members effectively. If you have a passion for technology, a problem-solving mi