Job description Skill required: Retirement Solutions - Account Management Designation: Customer Service Associate Manager Qualifications:Any Graduation Years of Experience:10 to 14 years About Accenture What would you do The Client Services Manager I (CSM I) is responsible for ensuring institutional client satisfaction across markets by managing specific daily administrative, operational and record keeping functions of institutional clients through tactical day-to-day support for client service and business development.Services clients, drives best practices, and improves client outcomes through excellent customer service and operational excellence. Respond to client service needs and own end to end identified tasks through a centralized service model.Provides operational and administrative support including but not limited to online remittance support, file exchange, involuntary distributions, lost earnings calculations, plan document and plan design support, plan remediations, Builds institutional knowledge and relationships while enhancing functional understanding of recordkeeping services and products.Submits and tracks service request work items appropriately in partnership with business partners.Perform Root cause analysis on errors/ service issues.Drive process improvement initiatives.Drive team to meet SLA adherence.Ability to manage team in critical situations and drive holistic engagement. What are we looking for US Retirement Services domain Defined Contributions - Institutional Services Experience in US Monetary Process (Contributions, Distributions, Refunds, Forfeitures, Loans, Adjustments etc.)US Retirement Middle Office / Plan Level documentation knowledge preferred in addition to experience in participant services.Knowledge of handling Participant Census data.Review and updates plan configuration fields. Good Attention to detail with research and timely resolution ability.Ability to work in centers of excellence model. Excellent written communication skills ASPPA Certified (Preferred) CRPS (Preferred) Graduate (mandatory), preferably from commerce backgroundExperience in the US retirement industry. Flexible to work in US Shifts (Across time zones based on business requirement) is a must.Good verbal & written communication skills in English Good typing skill and attention to detail.Good working knowledge of MS ExcelGood time management skillsAbility to work independently Roles and Responsibilities: Assist Client Facing personnel on middle office and back-office activities.Support Plan Sponsors and Administrators on plan level activities that include but are not limited to contribution services, withdrawals & distributions, loans, reporting & Recordkeeping system updates, involuntary distributions and lost earnings calculations Support clients on research and resolution of issues related to benefit services like Eligibility Services, Online Salary Deferral & Enrollments, Auto Services, Vesting calculations. Support Plan Management activities like Plan Document Services, Plan reporting & audit, Adjustments and remediations, Participant escalations, plan focus support.Assist clients in correction of any plan / participant level data issues. Co-ordinate between client facing and operations teams to resolve client issues/escalations.12 + Years in US Retirement Services Domain 5+ Years of Managerial experience with peoples span of 35 -50 resources Hands on with process reporting:SLA , TAT, Quality, AHT, NIGO , RCA Excellent People Leadership skills Qualification Any Graduation Role: Customer Service Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations - Other Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Customer Service Client Services Managerback office managementbusiness developmentprocess improvementQuality management

Job description Role Purpose The purpose of this role is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end and ensure its meet 100% quality assurance parameters. Do Instrumental in understanding the test requirements and test case design of the product Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements Implementation of Wipro's way of testing using Model based testing and achieving efficient way of test generation Ensuring the test cases are peer reviewed and achieving less rework Work with development team to identify and capture test cases, ensure version Setting the criteria, parameters, scope/out-scope of testing and involve in UAT (User Acceptance Testing) Automate the test life cycle process at the appropriate stages through vb macros, scheduling, GUI automation etc To design and execute the automation framework and reporting Develop and automate tests for software validation by setting up of test environments, designing test plans, developing test cases/scenarios/usage cases, and executing these cases Ensure the test defects raised are as per the norm defined for project / program / account with clear description and replication patterns Detect bug issues and prepare file defect reports and report test progress No instances of rejection / slippage of delivered work items and they are within the Wipro / Customer SLA's and norms Design and timely release of test status dashboard at the end of every cycle test execution to the stake holders Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders Status Reporting and Customer Focus on an ongoing basis with respect to testing and its execution Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc On time deliveries - WSRs, Test execution report and relevant dashboard updates in Test management repository Updates of accurate efforts in eCube, TMS and other project related trackers Timely Response to customer requests and no instances of complaints either internally or externally No Performance Parameter Measure 1Understanding the test requirements and test case design of the productEnsure error free testing solutions, minimum process exceptions, 100% SLA compliance, # of automation done using VB, macros 2Execute test cases and reportingTesting efficiency & quality, On-Time Delivery, Troubleshoot queries within TAT, CSAT score Mandatory Skills: Workday Testing. Role: Manual Test Engineer Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Quality Assurance and Testing Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Test EngineeringWorkday Testing automation testinguser acceptance testingtest casestest planningmanual testingtest case design

Job description Benchmarking & formulation of Quality Targets for New Products, timely Product evaluations to assess gaps and driving corrective actions Product & Process Failure mode avoidance in project such as 7QC-tools, FMEA, DVP, DFA/ DFM, Risk analysis and Product quality design reviews throughout the product development phase Generating Quality indicator dashboard for Senior Management reviews highlighting key quality risks and proposed contingency plans Working closely with various stakeholders to capture customer latent needs and ensuring deployment during the product development Driving Teams towards implementation of various Product and Process improvements identified during build phases Building Quality competencies within the CFT/CDT by facilitating and delivering quality training programmes like PPAP, APQP, DFMEA, DVP and application skills in Reliability Engineering etc. Preferred Industries Automobile Education Qualification BE (Mech/ Auto/ Production/ Electrical/ Electronics/ Mechatronics) General Experience 5-8 yrs Critical Experience System Generated Core Skills Advanced Product Quality Planning (APQP) Analytical Thinking Analytics Auditing Communication Skills Creative Thinking Failure Mode and Effects Analysis (FMEA) Interpersonal Skills ISO 9000 - Quality Management ISO TS 16949 - Quality Management Measurement System Analysis (MSA) Microsoft Office Product Knowledge & Application Statistical Process Control (SPC) Teamwork Quality Control System Generated Secondary Skills Role: Quality Manager / Supervisor Industry Type: Automobile Department: Quality Assurance Employment Type: Full Time, Permanent Role Category: Business Process Quality Education UG: Any Graduate PG: Any Postgraduate Key Skills Statistical process controlMechatronicsAnalyticalFormulationPPAPAdvanced product quality planningMeasurement system analysisManager Quality ControlAnalyticsQuality management

Job description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3Capability development Triages completed, Technical Test performance Mandatory Skills: Enterprise Platform Engineering Python. Role: Technical Lead Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Python Enterprise Platform EngineeringProductioncustomer serviceoperational excellenceTroubleshooting

Job description Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1.Continuous Integration, Deployment & Monitoring of Software100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2.Quality & CSATOn-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation 3.MIS & Reporting100% on time MIS & report generation Mandatory Skills: Core Java. Role: Full Stack Developer Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Core Java software EngineeringJavaSoftware Developmentsystems analysisroot cause analysis

Job description Job Title: Android Developer Location: Surat, Gujarat Job Type: Full-time Experience Level: 4+ Years About the Role We are looking for a passionate and skilled Android Developer to join our team and help us build scalable, high-performance mobile applications. The ideal candidate will be well-versed in Kotlin and/or Java and familiar with the latest Android frameworks and architectural patterns. Key Responsibilities Design, build, and maintain advanced Android applications using Kotlin (preferred) and/or Java. Work with Android SDK, UI components, and Jetpack libraries (LiveData, ViewModel, Room, Navigation). Implement MVVM or MVP architectural patterns for scalable and maintainable codebases. Integrate RESTful APIs and manage real-time communication using WebSocket or Firebase. Handle secure authentication using OAuth, Firebase Auth, or JWT. Integrate Google Maps SDK and work with location services including geofencing, real-time tracking, route plotting, and distance calculations. Implement push notifications using Firebase Cloud Messaging (FCM), including support for background tasks and deep linking. Integrate third-party payment gateways such as Stripe, Razorpay, or PayPal. Work with SQLite or Room for local storage, and optionally Firebase Realtime Database or Firestore for MVP prototypes. Utilize third-party libraries and tools like Retrofit, OkHttp, Glide, Picasso, RxJava, Coroutines, Dagger, Hilt, or Koin. Contribute to the apps lifecycle management, testing, deployment, and documentation processes. Required Skills Programming Architecture: Proficient in Kotlin (preferred) and/or Java Strong experience with Android SDK and Jetpack libraries Familiarity with MVVM / MVP architectural patterns API Integration: Experience with RESTful APIs (GET, POST, PUT, DELETE) Real-time data communication via WebSocket / Firebase Authentication mechanisms including OAuth, JWT, Firebase Auth Maps Location Services: Integration with Google Maps SDK Real-time location tracking, geofencing, geo-coding/reverse geo-coding Route plotting and distance calculations Push Notifications: Handling notifications using FCM Deep linking and background task support Payment Database: Integration with payment platforms (Stripe, Razorpay, PayPal) Local storage via SQLite / Room (Optional) Firebase Realtime Database / Firestore for MVPs Tools Libraries: Retrofit / OkHttp for networking Glide / Picasso for image handling RxJava / Coroutines for asynchronous operations Dependency injection using Dagger, Hilt, or Koin Bonus Skills Experience with unit and UI testing (JUnit, Espresso) Familiarity with CI/CD tools and pipelines Google Play Store deployment experience Soft Skills Strong written and verbal communication (especially in remote settings) Agile/Scrum or Kanban workflow proficiency Clean code practices, documentation, and Git version control Strong problem-solving and debugging skills Role: Mobile / App Developer Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Any Graduate PG: Any Postgraduate Key Skills Version controlGITNetworkingMVVMCodingDebuggingSQLiteWorkflowSDKAndroid SDK

Job description Responsibilities: * Design, develop, test & maintain software solutions using C#, SQL & ASP.NET * Collaborate with cross-functional teams on project delivery * Ensure code quality through coding standards & testing procedures Health insurance Provident fund Role: Full Stack Developer Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills C#ASP.NETSQL

Job description Proficiency in GCP logging and monitoring. Strong knowledge of Linux and PostgreSQL. Experience in database management, troubleshooting, RCA, and application deployment using cloud platform Create SLA reports and provide on-call support to clients. Role: Site Reliability Engineer Industry Type: Software Product Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: DevOps Education UG: Any Graduate Key Skills Production Support

Job description Lead Full-Stack Eng (5+yrs, BS) for AI-native firm. Lead team: Agile/Scrum, E2E delivery. Master AI tools & low-code for fast-paced dev. Max flex, top comp, rocketship growth! Retention bonus Work from home Annual bonus Role: Technical Lead Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Python Agile MethodologyEnglishFullstack DevelopmentArtificial IntelligenceScrumMicroservices

Job description Job Title: Android Developer Location: Surat, Gujarat Job Type: Full-time Experience Level: 4+ Years About the Role We are looking for a passionate and skilled Android Developer to join our team and help us build scalable, high-performance mobile applications. The ideal candidate will be well-versed in Kotlin and/or Java and familiar with the latest Android frameworks and architectural patterns. Key Responsibilities Design, build, and maintain advanced Android applications using Kotlin (preferred) and/or Java. Work with Android SDK, UI components, and Jetpack libraries (LiveData, ViewModel, Room, Navigation). Implement MVVM or MVP architectural patterns for scalable and maintainable codebases. Integrate RESTful APIs and manage real-time communication using WebSocket or Firebase. Handle secure authentication using OAuth, Firebase Auth, or JWT. Integrate Google Maps SDK and work with location services including geofencing, real-time tracking, route plotting, and distance calculations. Implement push notifications using Firebase Cloud Messaging (FCM), including support for background tasks and deep linking. Integrate third-party payment gateways such as Stripe, Razorpay, or PayPal. Work with SQLite or Room for local storage, and optionally Firebase Realtime Database or Firestore for MVP prototypes. Utilize third-party libraries and tools like Retrofit, OkHttp, Glide, Picasso, RxJava, Coroutines, Dagger, Hilt, or Koin. Contribute to the apps lifecycle management, testing, deployment, and documentation processes. Required Skills Programming Architecture: Proficient in Kotlin (preferred) and/or Java Strong experience with Android SDK and Jetpack libraries Familiarity with MVVM / MVP architectural patterns API Integration: Experience with RESTful APIs (GET, POST, PUT, DELETE) Real-time data communication via WebSocket / Firebase Authentication mechanisms including OAuth, JWT, Firebase Auth Maps Location Services: Integration with Google Maps SDK Real-time location tracking, geofencing, geo-coding/reverse geo-coding Route plotting and distance calculations Push Notifications: Handling notifications using FCM Deep linking and background task support Payment Database: Integration with payment platforms (Stripe, Razorpay, PayPal) Local storage via SQLite / Room (Optional) Firebase Realtime Database / Firestore for MVPs Tools Libraries: Retrofit / OkHttp for networking Glide / Picasso for image handling RxJava / Coroutines for asynchronous operations Dependency injection using Dagger, Hilt, or Koin Bonus Skills Experience with unit and UI testing (JUnit, Espresso) Familiarity with CI/CD tools and pipelines Google Play Store deployment experience Soft Skills Strong written and verbal communication (especially in remote settings) Agile/Scrum or Kanban workflow proficiency Clean code practices, documentation, and Git version control Strong problem-solving and debugging skills Role: Mobile / App Developer Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Any Graduate PG: Any Postgraduate Key Skills Version controlGITNetworkingMVVMCodingDebuggingSQLiteWorkflowSDKAndroid SDK