Job description 1. Lead consulting assignments and deliver business value to the customers through quality initiatives. 2. Support process excellence initiatives and drive improvement projects in a complex and fast paced environment. 3. Drive benchmarking and best practices deployment across accounts. 4. Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes. 5. Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks. 6. Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure. 7. Drive projects to improve and maintain the profitability of the process. 8. Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements. 9. Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen. 10. Drive standardization practices and ensure strict compliance in internal and client defined processes. 11. Ensure all process metrics are met. Educational Qualification: Graduate, BE/ B. Tech/ PG Certifications : Lean, Six Sigma Work Experience: 4+ year relevant & 6+ years overall experience Work Experience: 1. Excellence head with a demonstrated history of working in the outsourcing/offshoring industry. 2. Experience in managing Quality/ Process Excellence initiatives for Large Engagements. 3. Must have led/ driven six sigma and lean projects. 4. Hands on experience in driving large transformational programs involving process reengineering, analytics, automation etc. 5. Must have worked in cross functional teams and demonstrated ability to drive change in the process. 6. Excellent oral and written communication skills and should be able to manage internal stake holders as well as customers. 7. Well versed with MS Office Excel and PowerPoint, Minitab 8. PowerBi & GenAi past experience would be added advantage Role: Quality Manager / Supervisor Industry Type: IT Services & Consulting Department: Quality Assurance Employment Type: Full Time, Permanent Role Category: Business Process Quality Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Quality management GenAiSix SigmaMinitabKaizenprocess excellencePower Bi

Description . LTD Profession (Job Category): Other Job Schedule: Full time Job Description: Job Title: Quality Assurance Trainee Location: Delhi NCR, India Company: Hitachi Lift India Pvt. Ltd. Salary Range: As per Industry Company Overview: Hitachi Lift India Pvt. Ltd. was established in 2008 as a 100% subsidiary service base company of Hitachi. The company handles installation and maintenance of Hitachi s vertical transportation system such as elevators and escalators and moving sidewalks in India. Hitachi has one of the highest market shares in Japan, and is expanding the sphere of its activities to many countries where its products are involved in transporting millions of people daily. High quality and reliability is the secret of its products being admired globally. This is backed up by innovative product technologies allowing Hitachi to respond to the growing need for highly efficient vertical transportation solutions. Hitachi Lift India continues to inspire the next vertical transportation system with Hitachi s global premium technology for the Indian s society and your projects. Responsibilities: Able to perform as a Trainee Engineer. Basic knowledge of MS Excel, Power Point. Ensure to complete all the work given by reporting manager. Experience : Fresher or 1-2 Years Required Criteria: Candidate must provide medical certificate. Agree to work for 2 year training program as a Trainee. Candidate must agree on salary part, i.e. monthly 21,000/- in hand. Ready to work for Field operations. Candidate must agree to work for 6 days / weekly. Good communication skills. Qualification: B. Tech, Diploma / I.T.I - Electrical, Electronics Role: Other Industry Type: Power Department: Other Employment Type: Full Time, Permanent Role Category: Other Education UG: Any Graduate PG: Any Postgraduate Key Skills TrainingField operationsBasicQuality Assurance TraineeExcelElectronicsManager TechnologyPowerpointElectricals

Job description The Audits and Insights team (AIT) SPT Audit program measures accuracy of account enforcements, listing enforcements, all appeals and reinstatement decisions through audits on a statistically significant sample across Perfect Order Experience, Selling Partner Risk & Abuse, Financial Disincentives, Automated Brand Protection, Andon, Product Review Abuse, Restricted Products, Safety, Know Your Customer & Product Safety & Compliance (PSC) to name a few. We perform audits and measure the coverage and accuracy via director level goals and generate actionable insights from our audits to improve enforcement accuracy, appeal handling accuracy, First Contact Resolution (FCR) rate and eliminate unnecessary Seller friction by identifying ways to reduce Seller enforcements and appeals. We are committed to maintaining and advancing the trust of our Sellers by raising the bar through our Audits. You will be responsible for driving process improvement, waste elimination and program/product/regional engagement. You will drive a culture of self-inspection and continuous improvement where acting on fact and eliminating defects and waste is the norm. You will apply a mix of quantitative and leadership skills to identify areas of improvement and prioritize resources. You will lead, build rapport, and mentor process improvement teams consisting of members of all levels and functions, without formal reporting relationships. Lead and drive process improvements (short-term wins) as well as process design / redesign (long-term wins) efforts. Own end to end process transformation in Operations. Continuously identify new opportunities which can be scaled across AIT functions Own improvement of cost efficiency initiatives by collaborating with operations, program, product and policy. Collaborate with the Tools team to implement process improvements Design and develop new Ops metrics that reflect Ops efficiency and effectiveness. Performs quantitative analysis of key process indicators to identify opportunities for process improvement. Drive process standardization across the operations network for AIT. Develop mechanisms to surface known best practices across the AIT Collaborate with and influence the engineering, product management, operations and executive teams on individual projects, features and launches to track progress, milestones, issues and risks. 3+ years of employee and performance management experience. Solid understanding and demonstrated success with practical applications of Lean / Six Sigma tools such as Failure Mode & Effects Analysis, Design of Experiments, Measurement System Analysis, Analysis of Variance, Hypothesis Testing, Value Stream Mapping, Pareto Charts. Technical knowledge of conducting process audits and formulating plans to drive continual quality improvements. Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization. 3+ years of driving end to end delivery, and communicating results to senior leadership. Experience defining program requirements and using data and metrics to determine improvements read more Key Skills Process designProduct managementManager Quality AssurancePerformance managementProcess improvementHypothesis TestingAppealsContinuous improvementStakeholder managementAuditing

Job description Quality Analyst (Data Annotation) Location: Gurgaon Role Summary: We are looking for an experienced and detail-oriented Quality Analyst to join our team in Gurgaon. This role focuses on ensuring consistent quality standards and performance across operations, identifying improvement opportunities, and collaborating with multiple teams to maintain and elevate service delivery. The ideal candidate will have a strong background in BPO or contact center operations, with specific expertise in monitoring, coaching, and implementing quality improvements. read more Key Skills Skills highlighted with ‘‘ are preferred keyskills Content Moderationquality analystData Annotation Travel Domaincall auditGDScall calibration

Job description The Quality Operations Manager orchestrates the sites entire quality audit organization, managing a team of ~100 Quality Auditors through 5 Quality Audit Managers and ~10 Quality Specialists. This strategic role bridges operational excellence with organizational leadership, requiring the ability to navigate complex organizational challenges while driving systematic improvements in audit quality and efficiency. The role demands expertise in translating high-level quality objectives into actionable strategies, managing through layers of leadership, and fostering cross-functional partnerships to drive site-wide quality improvements. While QAMs focus on direct team management and process execution, the Quality Operations Manager concentrates on broader organizational strategy, resource optimization, and creating frameworks that enable the entire quality organization to deliver consistent, high-quality results. Develop and execute strategic quality initiatives across the sites operations Lead and manage the sites quality organization through direct reports (QAMs and Specialists) Drive operational excellence through data-driven decision making and strategic planning Establish and monitor site-specific quality standards, metrics, and KPIs Build and maintain strong partnerships with site leadership and cross-functional stakeholders Optimize resource allocation and organizational planning within the quality department Lead process improvement initiatives to enhance audit accuracy and operational efficiency Develop and implement quality training programs and career development paths Create and maintain site-specific quality governance frameworks Drive standardization of quality processes across all shifts and operations Provide senior leadership reporting on quality metrics and organizational performance Lead change management initiatives within the quality organization Bachelors degree in relevant field (Business, Engineering, Quality Management) 7+ years of quality management experience, with 3+ years in leadership roles Proven experience managing large teams (100+ employees) through direct reports Strong track record of implementing successful quality programs Advanced analytical and data interpretation skills Exceptional planning and execution capabilities Demonstrated experience in stakeholder management Experience with quality management systems and tools Professional certifications: Six Sigma Black Belt, ASQ CQM/OE Experience managing quality operations in high-volume environments Track record of successful organizational improvement initiatives Experience with quality automation tools and systems Strong background in developing and implementing quality training programs Experience in lean management principles and methodologies This role requires occasional travel (10-15%) for training, conferences, and leadership meetings. read more Key Skills Career developmentChange managementTeam managementOperational excellenceProcess improvementAnalyticalQuality auditResource allocationStrategic planningStakeholder management

Job description Skill required: Trust & Safety - Operational Audit & Compliance Designation: Quality Auditing Associate Manager Qualifications:Any Graduation Years of Experience:10 to 14 years About AccentureCombining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their business. Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will continuously deliver value to our clients, while making a larger impact on society. You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Content moderation is meaningful work that may be challenging at times. In the context of this role, individuals may directly or inadvertently be exposed to potentially objectionable and sensitive content (e.g:, graphic, violent, sexual and egregious) and will need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to execute the responsibilities of their roles. Active participation in Accenture s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for Content Moderation:Understanding of content moderation guidelines and policies specific to the platform or industry. Familiarity with various types of online content, including text, images, videos, and audio. Policy Interpretation:Ability to interpret and apply content moderation policies consistently and accurately. Communication Skills: Excellent verbal and written communication skills to deliver engaging refresher sessions. Active listening skills to understand reviewer questions and concerns. Engage in client discussion for process improvement sessions. Quality Assurance:Knowledge of quality assurance processes and best practices for maintaining content standards. Proficient in Ms. Excel/PPT/Word and/or Google Sheets/Docs/Slides with advanced skills to create reports. Data analysis skills to interpret quality metrics and make data-driven improvements. Conduct RCA, provide feedback, manage coaching logs. Cultural Sensitivity and Resilience:Awareness of and respect for diverse cultures, backgrounds, and perspectives in training delivery. Strong coping, emotional resilience, and stress-management skills. Data Analysis:Basic data analysis skills to identify trends, patterns, and areas of improvement, using MS Excel or Google sheets. Capability to assess the potential risks associated with various types of content via data analysis. Attention to Detail:Keen eye for identifying inappropriate, offensive, or harmful content. Decision Making:Skill in making well-informed and consistent content approval or rejection decisions. Roles and Responsibilities: * Assess the quality of analysts on the project * Meet volume and quality targets for all quality assurance audits * Develop and maintain knowledge of client and their business needs processes * Develop and maintain an understanding of client Service Level Agreements and department s key performance requirements * Develop and maintain product knowledge, industry knowledge, and business and professional skills by participating in on the job

Job description Skill required: Trust & Safety - Quality Management Designation: Quality Auditing Manager Qualifications:Any Graduation Years of Experience:13 to 18 years Language - Ability:English(Domestic) - Proficient About AccentureCombining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for Content Moderation Guidelines:In-depth understanding of content moderation guidelines and policies specific to the platform or industry.Digital Literacy:Familiarity with various types of online content, including text, images, videos, and audio.Attention to Detail:Keen eye for identifying inappropriate, offensive, or harmful content.Policy Interpretation:Ability to interpret and apply content moderation policies consistently and accurately.Decision Making:Skill in making well-informed and consistent content approval or rejection decisions.Risk Assessment:Capability to assess the potential risks associated with various types of content.Data Analysis:Basic data analysis skills to identify trends, patterns, and areas of improvement.Communication Skills: Excellent verbal and written communication skills to deliver engaging refresher sessions. Active listening skills to understand reviewer questions and concerns. Engage in client discussion for process improvement sessions.Quality Assurance:Knowledge of quality assurance processes and best practices for maintaining content standards. Proficient in MS Excel/PPT/Word and/or Google Sheets/Docs/Slides with advanced skills in creating reports. Data analysis skills to interpret quality metrics and make data-driven improvements. Conduct RCA, provide feedback, and manage coaching logs.Cultural Sensitivity and Resilience:Awareness of and respect for diverse cultures, backgrounds, and perspectives in training delivery. Strong coping, emotional resilience, and stress-management skills. Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.Conducting Huddles:Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives.Task Management Guidance:Provide daily guidance to team members on how to efficiently manage their day-to-day tasks.SLA and KPI Achievement:Lead the team to meet Service Level Agr

Job description Your role at Dynatrace We are looking for a high performer and skilled Salesforce QA with Service Cloud focus to join our Business Systems team in Bangalore. As part of our dynamic and growing IT center of excellence, you will play a critical role in ensuring the quality and functionality of Salesforce Service Cloud configurations, integrations, and features. You will play a key role in: Ensuring that Salesforce Service Cloud and related tools deliver exceptional quality and performance for end-user satisfaction. You will be responsible for testing and validating configurations, integrations, and workflows while proactively identifying and mitigating quality risks. Your responsibilities: Perform Salesforce platform Quality Assurance testing across Service Cloud, Salesforce CPQ with Billing, and Financial Force managed packages, including API integrations. Collaborate with cross-application teams to continuously improve end-to-end processes across sprint grooming, planning, development, testing, and deployment. Analyze and recreate defects during User Acceptance Testing (UAT), ensuring issues are documented and resolved effectively. Proactively identify quality risks and help remove obstacles to release, ensuring the smooth delivery of updates and features. Work with cross-functional teams to refine and enhance QA processes across Salesforce and connected applications. Continuously improve testing processes, tools, and documentation to drive efficiency and measurable results. Extend successful QA processes to other business applications as required. Participate in retrospectives and provide valuable feedback for process optimization. Create detailed, comprehensive, and well-structured test plans and test cases for Service Cloud functionality. Design, develop and execute automation scripts. Participate in Agile/Scrum meetings, contributing input on product functionality, design, and usability. This is an excellent opportunity to join a high-performing team and contribute to the continuous improvement and scalability of Salesforce solutions across the company. What will help you succeed Minimum Requirements: 4+ years experience in Salesforce QA testing with a focus on Service Cloud. Proven track record as a QA Engineer or similar role with expertise in functional testing, regression testing, and UAT. Bachelor s degree in computer science, Engineering, or related field (or equivalent experience). Excellent verbal and written communication skills, with the ability to work independently and collaboratively. Preferred Requirements: Experience with business applications such as Salesforce (CRM), Finance (NetSuite), and Integrations (Dell Boomi), SAP SuccessFactors, Varicent. Salesforce certifications (e.g., Administrator, Service Cloud Consultant) preferred. Familiarity with the SaaS industry and experience in Jira for Agile/ Scrum project execution. Ability to adapt to changing priorities in a fast-paced environment with minimal supervision. Experience with automation testing tools is a plus. Why you will love being a Dynatracer Dynatrace is the leading AI-powered observability platform. We empower todays AI-enabled digital enterprises to understand their systems and data so they can analyze, automate and innovate faster We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences Over 50% of the Fortune 100 companies are current customers of Dynatrace Role: Test Analyst Industry Type: Software Product Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Quality Assurance and Testing Education UG: Any Graduate PG: Any P

Job description Role The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery Do - Delivery Management - Ensure seamless delivery of the projects - Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement - Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs - Ensure 100% compliance to Project SLAs, information security protocols and etc (all customers contractual obligations) - Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA - Liaise between customer and internal technical delivery team to drive project health by adhering to organizational norms of project metrics - Drive various project related audits like quality, customer, ISO etc and ensure zero non-compliance - Conduct periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations - Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the program/ project requirement - Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes - Maintain project structure in Confluence & SAP in line with prevailing business requirements and norms - Ensure expected ramp down (ERD) compliance as committed in MSA - Client Relationship Management - Engage with client to deploy opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients - Conduct regular customer connects (meetings/ visits/ video- conference) and participate in Management Review Meetings (MRM) with client management/engagement managers to understand customers current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation - Identify and close early warnings on a project to avoid any customer escalations - Plan and conduct Quarterly Business Reviews (QBR) along with DMs/ ADH with the client management/ leadership team to drive improvement actions and mine for a new portfolio/ opportunity within the account - Design and monitor project performance dashboards/ reports with the clients periodically - Delivery governance across the project - Create weekly/ monthly/ quarterly MIS and reports to monitor and track overall project - Conduct periodic reviews with the delivery team on operational, quality and fulfillment parameters and new idea generation & its implementation on existing projects - Identify and resolve potential risks or early warning signs on project delivery to drive for ZERO surprise escalations and eliminate any revenue leakage - Escalate any deviations from the project charter to the delivery managers in terms of schedule, effort, cost, infrastructure from the project charter and minimize process exceptions and such deviations from the actual project plan - Review and monitor revenue allocations/ realization to avoid OB revenue leakage - Provide inputs to delivery leadership team on overall delivery performance parameters (project heath, utilization, realization etc) at project/ program level during reviews highlighting any critical project escalations and potential risks - Operational Excellence - Automation Focus - Perform pareto analysis as per the no. of incidents received and accordingly identify automation opportunities and drive value adds across the project - Deploy next generation hyper automation and crowdsourcing initiatives in coordination with Holmes RO team to enhance productivity, quality and speed of delivery - Interact and engage with tools team to bring in new tools in the project to automate certain pointers/ elimination of any noise in the project - Innovation Focus - Brainstorm with the

Job description Role title - Assistant Director Service Excellence Job Summary Global Delivery Services (GDS) significantly contributes to EYs globalization efforts and is divided into three main areas: client services, enablement services, and GDS Operations. The role pertains to enablement services, which currently includes Procurement, Talent, Finance and Accounting, IT, Risk Management, Creative Agency, Learning Solutions, Administrative and Workplace Services, and Program Execution Services, as well as support for client services and GDS operations. The overarching objective is to achieve effectiveness and efficiency to provide sustainable value and is integral to EY’s transformation projects and change management delivery. Key Role and Responsibilities As a consultant, the Assistant Director will provide strategic insights and solutions to drive service excellence. They will mentor team members and business teams , fostering a culture of continuous improvement and professional growth. By leveraging their expertise, the Assistant Director will guide the implementation of best practices and innovative methodologies within the organization. Continuous Improvement and Transformation Assist in defining, adapt, and implement project management methodologies at service function level. Building efficiency pipeline through workshops and identify transformation projects. Help and assist business to implement CI and transformation projects through various methodologies including process reengineering. Run culture building program for the business. Sharing best practices across organization through a systematic program. Delivery Excellence Conducting timely process maturity assessments and helping business to define KPI. Hold effective governance with the business leaders Ensure RCA identified leading towards KPI Improvement. Extend metrics beyond GDS and work with the global teams to integrate KPIs Ensure to have all the methods documents are made available basis need. Capability Building Support organization-wide capability building in Quality and Business Excellence as needed by leading training sessions. Assist in Creating a certification and accreditation framework and it’s roll out. Implement frameworks for talent development and capability building. Guide and assist team members to boost their professional growth and organizational contributions. Core Skills Proven leadership experience in a similar role with a focus on service excellence, delivery excellence, or business excellence. Strong understanding of project and program management methodologies and quality management systems. Practical experience in implementing quality systems such as ISO, Agile Practice, and Delivery Excellence Practices in medium to larger business units. Strategic thinking and problem-solving abilities. Good understanding of tools and technology and their application, such as RPA, AI, Copilot, and Power App. Effective communication and influencing skills to drive results and build relationships with business leaders. Proficient in metrics reporting, management, and governance. Bachelor's or Master's degree, preferably with an engineering or management background. Certified Six Sigma Black Belt or Lean Certified Practitioner or Champion. Over 14 years of experience in professional services or a related industry. Certification not mandatory, but any maturity model, process, and methods would be a bonus. Experience working with various stakeholders and cultural intelligence to work with a wide range of people from different backgrounds, geographies, and countries. Ability to lead teams with 10+ Black Belts and influence teams that may not be directly reporting to the person. Skills and attributes for success Stakeholder Management Global Mindset Influencing and Negotiation skills Change Management, Adaptability and Agility Process Engineering skill sets. Innovative mindset and ability to relevant models suiting to the context What we look for A person who has the energy and enthusiasm to initiate change with appropriate intentions. Dem