Job description Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world.We are building a modern Wipr

Job description Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role : Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world.We are building a modern Wipro. We are a

Job description Intercontinental Hotels Group India Private Limited is looking for Assistant Housekeeping Manager to join our dynamic team and embark on a rewarding career journey The Assistant Housekeeping Manager plays a crucial role in maintaining a clean, organized, and well-maintained environment within a facility This position supports the Housekeeping Manager in overseeing and coordinating the daily operations of the housekeeping department to ensure high standards of cleanliness and guest satisfaction Responsibilities:Supervision and Leadership:Assist in recruiting, training, and supervising housekeeping staff Provide leadership and guidance to the team, fostering a positive and productive work environment Conduct regular performance evaluations and provide constructive feedback Daily Operations:Collaborate with the Housekeeping Manager to develop and implement efficient cleaning schedules Ensure that all cleaning tasks are completed to the highest standards Monitor inventory levels of cleaning supplies and equipment, and coordinate replenishment as needed Oversee the proper use and maintenance of cleaning equipment Quality Assurance:Conduct regular inspections to ensure cleanliness and compliance with established standards Address and resolve guest complaints or concerns related to housekeeping services promptly Implement corrective actions and continuous improvement initiatives Communication:Maintain open and effective communication with other departments, especially Front Office and Maintenance, to address any housekeeping-related issues Attend regular meetings with the management team to provide updates and collaborate on improvements Training and Development:Assist in the development and implementation of training programs for housekeeping staff Ensure that staff is knowledgeable about safety procedures and protocols Budget Management:Assist in budget planning and control to optimize resources and achieve cost-effectiveness Monitor and control expenses related to housekeeping operations Health and Safety Compliance:Ensure compliance with health and safety regulations and maintain a safe working environment for the housekeeping team Implement and enforce proper sanitation procedures Reporting:Prepare regular reports on housekeeping operations, including staff performance, inventory, and guest feedback Role: Housekeeping Executive / Attendant Industry Type: Travel & Tourism Department: Food, Beverage & Hospitality Employment Type: Full Time, Permanent Role Category: Housekeeping & Laundry Education UG: Any Graduate PG: Any Postgraduate Key Skills cleaningvendor managementguest satisfactionadministrationhousekeeping managementhousekeepingguest relationsfront officecafeteria managementhospitalityfacility managementdaily operationsguest house managementhotel management

Job description Qualification : DTT / Textile Chemistry / Textile Processing Job Role : Candidate Must Have Experience In Quality Checking And Quality Assurance Of Solid, Printed And Yarn Dyed Fabrics Preferably In Home Textiles Field. Should Be A Team Player And Must Be Good In Maintaining Relationship With Vendors/ Suppliers. Experience : Minimum 5 Years In The Above-mentioned Job Role. Role: Production Manager / Supervisor Industry Type: Textile & Apparel Department: Production, Manufacturing & Engineering Employment Type: Full Time, Permanent Role Category: Operations, Maintenance & Support Education UG: Any Graduate PG: Any Postgraduate Key Skills chemistryc#home furnishingquality controlquality auditproductiontextilemerchandisingprintingquality checkquality managementquality assuranceproduct developmentdesignprocessingtextile designingyarnfield workhome textiles

Job description Role & responsibilities The Project Manager leads the team through the project life cycle by establishing a plan that maximises value to the stakeholders, ensuring the execution of that plan and tracking the teams performance against it. The project manager ensures that the project is optimised to prioritise value within balanced constraints and manages expectations through changing environments. Primary Responsibilities: • Define project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility and that reasonable commitments are made. • Develop and maintain detailed project plans, schedules, and milestones to track progress, adapting plans as required. • Organise project tasks and allocate resources, ensuring that projects are delivered on-time, within scope, and budget. • Implement and maintain the project governance structure, ensuring alignment with organisational policies and standards. • Manage changes to the project scope, schedule, and costs using appropriate change control processes and tools. • Collect, analyse, and utilise project data to inform decision-making and drive project performance. • Manage project financials, including budgeting, forecasting, and financial reporting, ensuring alignment with business objectives. • Implement and monitor quality assurance processes, ensuring project deliverables meet the required quality standards. • Identify, manage, and mitigate project risks and resolve issues, maintaining a risk register and issue log. • Engage, manage, and communicate effectively with customers and other stakeholders, managing their expectations throughout the project lifecycle. • Identify, track, and realise project benefits, ensuring alignment with organisational strategy and customer expectations. • Manage project handover, ensuring a smooth transition to operations, including training and support documentation. Preferred candidate profile Strong knowledge of project management methodologies, tools, and techniques. Professional Project Management and Agile certification (e.g. PMP, PMI-ACP, Scrum Master) 4 years+ experience working as a project manager Demonstrable experience in managing projects from initiation to completion. Excellent organizational and time management skills, with the ability to manage multiple tasks concurrently. Proficiency in using project management software and tools, such as Microsoft Project or similar. Solid understanding of budgeting, financial reporting, and resource allocation. Must have Hands-on experience in delivering medium to high complexity Contact Center projects using Genesys/NICE InContact or other prevailing contact center platforms. Sound understanding of basic contact center terminologies, must possess basic knowledge of SIP trunk, SBC, Audio Codes, IVR Flow. Understanding of Digital Integrations will be preferred. Role: Project Manager Industry Type: IT Services & Consulting Department: Project & Program Management Employment Type: Full Time, Permanent Role Category: Other Program / Project Management Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills GenesysCall Center TechnologyPMPProject ManagementNice Project FinancialsProject BudgetingCloud TelephonyITIL CertifiedProject DeliveryProject PlanningIT Project ManagementPrince2

Job description Job Summary: We are seeking a detail-oriented and experienced Quality Call Analyst to monitor and evaluate inbound and outbound calls to ensure quality standards are met. The ideal candidate will have a strong understanding of call center operations, excellent analytical skills, and a passion for enhancing customer experience through process improvement and agent coaching. Key Responsibilities: Monitor live and recorded calls to evaluate customer service performance based on quality guidelines. Identify trends, gaps, and opportunities for performance improvement. Provide structured feedback and coaching recommendations to agents and team leaders. Maintain and update QA scorecards and evaluation forms. Collaborate with training and operations teams to ensure compliance with company policies and procedures. Generate regular reports on quality scores, trends, and compliance metrics. Participate in calibration sessions to align evaluation standards across teams. Recommend process improvements to enhance service quality and customer satisfaction Requirements: Experience in quality monitoring for voice and non-voice (email/chat) processes. Certification in Quality Assurance (e.g., Six Sigma Yellow Belt, COPC) is a plus. 13 years of experience as a Quality Analyst or in a similar QA role in a call center or BPO. Strong knowledge of customer service metrics, KPIs, and QA tools. Excellent listening and analytical skills. Strong verbal and written communication skills. Proficiency in using call monitoring systems, CRM, and reporting tools (e.g., NICE, Five9, Salesforce, Excel). Ability to handle sensitive and confidential information. Role: Call Quality Analyst Industry Type: BPM / BPO Department: Quality Assurance Employment Type: Full Time, Permanent Role Category: Business Process Quality Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Call QualityQuality Tools Quality AuditRoot Cause AnalysisQC ToolsSix Sigma CertifiedPareto Analysis7QcCall MonitoringCall AuditCall CalibrationCSATSix Sigma Quality

Job description About The Role _x000D_ Role Quality and Process Excellence Lead ? _x000D_ Do Supporting process excellence initiatives and drive improvement projects in a complex and fast paced environment. Driving benchmarking and best practices deployment across accounts. Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes. Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks. Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure. Driving projects to improve and maintain the profitability of the process. Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements. Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen. Drive standardization practices and ensure strict compliance in internal and client defined processes. Ensure all process metrics are met. Lead consulting assignments and deliver business value to the customers through quality initiatives. ? _x000D_ ? _x000D_ ? _x000D_ Role: Process Excellence / Six Sigma Manager Industry Type: IT Services & Consulting Department: Quality Assurance Employment Type: Full Time, Permanent Role Category: Business Process Quality Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills six sigmaprocess excellenceprocess improvementkaizenlean project managementworkdaysix sigma black beltprogram managementbusiness analysisbusiness excellencequality assuranceoperational excellenceagileeibcore connector

Job description Job Title: Quality Systems Engineer Job Description: The Quality Systems Engineer is responsible for developing, implementing, and maintaining the quality management systems (QMS) across the plant and modular data center operations. This role will emphasize training teams on quality processes and implementing continuous improvement initiatives that ensure compliance with industry standards and customer requirements. The Quality Systems Engineer will drive a culture of quality through proactive problem-solving and collaboration across departments. Key Responsibilities: 1. Quality Management Systems (QMS) Implementation: - Develop, maintain, and improve the QMS in accordance with ISO 9001, AS9100, or similar standards. - Ensure all QMS processes are followed, updated, and effectively implemented across plants and modular data centers. - Monitor and audit compliance with internal and external quality standards. 2. Training and Development: - Lead the development and delivery of training programs for plant and modular data center personnel on QMS, quality standards, and industry best practices. - Provide training on root cause analysis, corrective actions, and quality tools (FMEA, 5 Whys, 8D, etc.). - Conduct regular training to upskill employees and ensure a strong understanding of quality systems and their implementation. 3. Continuous Improvement: - Work with cross-functional teams to drive continuous improvement initiatives aimed at reducing defects, rework, and scrap. - Use tools like Kaizen, Lean Six Sigma, and statistical process control (SPC) to identify and implement process improvements. - Participate in Kaikaku or other large-scale process re-engineering projects to improve quality. 4. Problem Solving and Root Cause Analysis: - Lead problem-solving teams to investigate quality issues, identify root causes, and implement effective corrective and preventive actions. - Track the effectiveness of corrective actions and ensure lessons learned are incorporated into the QMS. 6. Document Control and Reporting: - Manage the documentation of quality processes, procedures, and work instructions within the QMS. - Report on quality performance metrics, including non-conformances, scrap rates, customer returns, and supplier quality issues. 7. Internal and External Audits: - Lead and support internal audits to ensure adherence to the QMS and prepare for external audits (e.g., ISO certification). - Coordinate with external auditors and regulatory agencies as required. Key Qualifications: - Bachelors degree in Engineering, Quality Management, or related field. - 3-5 years of experience in quality systems engineering, pref Role: Quality Engineer Industry Type: Industrial Equipment / Machinery Department: Quality Assurance Employment Type: Full Time, Permanent Role Category: Production & Manufacturing Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills ReworkTrainingRoot cause analysisKaizenISO 9001Quality systemsQMSContinuous improvementQuality toolsQuality management

Job description The Global Quality Data Management Analyst position is responsible for managing all data management tasks for the Quality and Regulatory Affairs organization in order to monitor the overall performance of the QMS related to product performance across the lifecycle of the device and to proactively determine actions plans as applicable. The primary responsibility is to perform trend analysis activities, data mining and reporting, as well as working on delivering various quality reports and assisting other groups such as Design Assurance, Quality Assurance, Engineering, Operations, New Product Development, Marketing and Business Units in management of end user customer experience and market activities, as needed. Responsibilities: Assist with providing inputs to data management & analysis SOPs to ensure consistency and quality within data management activities related to, but not limited to: Quality System, PMS, training, audits, management review, document control and risk management Works closely with the GQRA and cross functional plant Quality Management teams to determine the most adequate way to track and trend quality data Analytical reporting- responsible to run Quality data and reports in accordance with the procedures utilizing BW4, Power BI, and/or excel Using statistical techniques, this position is responsible of generating specific queries to support growing / changing business and market needs, operations and compliance activities Prepares weekly and monthly trend reports on Quality data and shares with Global cross functional Quality and Regulatory Teams Performs lot analysis on quality data Performs regular and on-demand market saturation rate prediction models / estimates together with management Perform on-demand post launch product performance analysis for spring and Change Control process Review vigilance and other databases for relevant complaint information in support to the risk management activities Provide regular updates to the business regarding the Quality data Prepares for and assists with leading the product performance trend meetings (weekly FACTS meeting, monthly Monthly Management Review (MMR)) Prepares and Leads Quarterly Global Country Calls and presents on current quality trends and updates to product performance data. Assesses and provides inputs to different Regulatory Data Analytical Databases Support internal and external audits Other duties as needed or required Essential Functions of the Role**: Very little physical effort required to perform normal job duties (unless otherwise indicated) Must have manual dexterity (use of mouse, keyboard), to type and enter data in the computer as well for preparing presentations Travel 10% Work Experience Requirements Number of Overall Years Necessary: 2-5 Experience in the medical device industry is highly preferred in the areas of data analysis, complaints, CAPA, Quality Education Requirements Bachelors degree in science, engineering, statistics or related discipline Experience with ISO 13485, 21 CFR 820, MDD / MDR, ISO 14971 Specialized Skills/Technical Knowledge: In depth knowledge of statistical tools ( SPC, trend analysis, six sigma) Excellent oral and written communication skills Excellent interpersonal skills Ability to work on multiple assignments and balance priorities to meet timelines. SAP and Excel Microsoft Power BI Platform (M, DAX, Dataflows/cloud service, Data Modeling, and Reporting) Problem solving skills Mode - Hybrid Role: Business Analyst Industry Type: Medical Devices & Equipment Department: Data Science & Analytics Employment Type: Full Time, Permanent Role Category: Business Intelligence & Analytics Education UG: Any Graduate PG: Any Postgraduate Key Skills AdministrationData analysisSAPISO 13485AnalyticalData AnalystData miningRisk managementmicrosoftSix sigma

Job description Surgical Notes is hiring a ASC Medical Coding Specialist/QA to assist with accurate and timely coding for our ambulatory surgical clients. The ideal candidate has excellent organizational skills, communication skills, with the desire and ability to learn quickly. Working as a part of the team to meet deadlines, but also being able to work independently is crucial to success in this position. Our organization prides itself on being built upon a set of strong core values. We are looking for a candidate who will actively exhibit these core values: Service Excellence, Transparency, Teamwork, Accountability, Hard work, and Positive Attitude. External Title: Medical Coding Specialist/QA Internal Title: IND Coding Individual Contributor III Reports to: Manager, Coding Quality Responsibilities: Conduct regular audits of medical coding work to ensure accuracy and compliance with coding guidelines, regulations, and organizational policies Provide constructive feedback to lead/trainer based on audit findings. Collaborate with coding trainers and lead to address training needs identified during QA audits Maintain accurate and detailed records of QA audits and feedback Provide other services as needed to assist in effective operations of the compliance program Communicate QA findings and trends to relevant stakeholders Have a pro-active and positive approach when working with clients to identify areas where further work may be required, for example training or more specialised audit. Daily production coding based on department needs Other responsibilities as assigned. Role Information: Full-Time Hourly Non-Exempt Working within our business operating hours of India (IST) Eligible for Benefits Remote: The minimum bandwidth requirements are 2 Mbps upload and 2 Mbps download speeds. The recommended bandwidth requirements are 10 Mbps upload and 30 Mbps download speeds. Surgical Notes is hiring a ASC Medical Coding Specialist/QA to assist with accurate and timely coding for our ambulatory surgical clients. The ideal candidate has excellent organizational skills, communication skills, with the desire and ability to learn quickly. Working as a part of the team to meet deadlines, but also being able to work independently is crucial to success in this position. Our organization prides itself on being built upon a set of strong core values. We are looking for a candidate who will actively exhibit these core values: Service Excellence, Transparency, Teamwork, Accountability, Hard work, and Positive Attitude. External Title: Medical Coding Specialist/QA Internal Title: IND Coding Individual Contributor III Reports to: Manager, Coding Quality Responsibilities: Conduct regular audits of medical coding work to ensure accuracy and compliance with coding guidelines, regulations, and organizational policies Provide constructive feedback to lead/trainer based on audit findings. Collaborate with coding trainers and lead to address training needs identified during QA audits Maintain accurate and detailed records of QA audits and feedback Provide other services as needed to assist in effective operations of the compliance program Communicate QA findings and trends to relevant stakeholders Have a pro-active and positive approach when working with clients to identify areas where further work may be required, for example training or more specialised audit. Daily production coding based on department needs Other responsibilities as assigned. Role Information: Full-Time Hourly Non-Exempt Working within our business operating hours of India (IST) Eligible for Benefits Remote: The minimum bandwidth requirements are 2 Mbps upload and 2 Mbps download speeds. The recommended bandwidth requirements are 10 Mbps upload and 30 Mbps download speeds. Surgical Notes is hiring a ASC Medical Coding Specialist/QA to assist with accurate and timely coding for our ambulatory surgical clients. The ideal candidate has excellent organizational skills, communication skills, with the desire and ability to learn quickly. Working as a part of the team to meet deadline