Job description The Quality Analyst is responsible for monitoring quality management systems (QMS) and reporting on their effectiveness. They have to ensure the existence and effectiveness of procedures that attempt to make sure in advance that the levels of quality will be reached. Key Responsibility Areas : Check the written text after it has been edited and before it is printed or published. Agreeing standards and establishing clearly defined quality methods for staff to apply. Setting up and maintaining controls and documentation (error analysis report). Supervising technical staff in carrying out tests and checks. Making a checklist. All the material is included and is in the correct place. Auditing any areas of weakness and recommending ways to improve. Make sure the Artwork is as per the brief and guidelines. Support the Service Delivery Manager and other members of the on- and off-site management team as required. Focus on ensuring the work is delivered on deadline, compiling studio schedules and updating studio schedules regularly, keeping all departments informed about project status if needed and dispatching workload. Prepare an individual performance dashboard on the basis of an error log and plan for training to reduce errors. ISO awareness and need to maintain your own performance record based on allocated jobs. A thorough knowledge of the following is mandatory for the person. Effectively understanding the Brand guidelines, the toolkit, and the Promo classifications. Tracks AV and multimedia projects through all stages of production and QC. Maintains direct communication with the Production team and ensures all clients expectations are met. Coordinating on the day to day operations. Helping create detailed production schedules that outline all the tasks, deadlines, and milestones of the production. Collaborating with editors and post-production teams to ensure that the final video aligns with the creative vision and meets the project s objectives. Ensuring that the production maintains high-quality standards and aligns to the client brand guidelines. Supervises the progress of the project from production to post-production. Oversees the quality and progress of audio and video engineering and editing. Experiments with styles and techniques including the design of graphic elements. Uses computer software packages for budgeting, scheduling, and tracking. Selects and combines the most effective shots of each scene to form a logical and smoothly running story, following scripts or instructions of client s requirements. Oversees creative consultations with account teams to assure appropriate creative strategies, adequacy/accuracy of input, schedules, budgets, production support, necessary reviews, and client presentations. Managing documentation and reports. Coordinating with the internal team to raise the queries with the client via the respective communication channel. Checking for visual errors such as bad transitions or gaps, and double-checking any items that may need final tweaks. Quality control reviews are also good for spotting problems with the final audio mix or even detecting mistakes originating from the set/base itself. Precise delivery notes with the required specifics on the parts that are clear as well as the parts that are doubtful in the output file in question. An instant report on a client amend batch (group of comments) on a certain output file to be shared with the client for transparency and clarity immediately upon receiving the same. The QA needs to be tagged and kept in loop on all and every prior communication between the artists and the client for it to be appraised of the output file in question comprehensively. Competencies : Concentration, accuracy, consistency and attention to detail. The ability to work quickly and accurately under pressure. Self-motivation and a methodical approach. The ability to concentrate for long periods. The ability to work as part of a team. Good negotiating skills. Role Requirements : Communication Skills : Excellent communication skills, expected to ca
Posted 2 hours ago
•
Typically responds within 2 days
Job description Responsibilities: Manage center operations: sales, counseling & customer service Collaborate with team on strategic planning & execution Ensure compliance with company policies & procedures Role: Assistant Manager Industry Type: Fitness & Wellness Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Operations Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Center ManagementCounselling Target AchievementTeam HandlingSales InitiativesSalesQuality Assurance
Posted 5 hours ago
•
Typically responds within 2 days
Job description About The Role ? ? ? ? Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Role: Engineering Manager Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills erectionutility maintenanceproject managementengineering managementplant maintenance mechanical engineeringquality controlpreventive maintenanceprogram managementmaintenance operationsdetail engineeringdesign engineeringquality assurance
Posted 1 day ago
•
Typically responds within 2 days
Job description Level AI is a Series B funded Mountain View, CA-based startup innovating in the Voice AI space. We are backed by top VCs, technologists from Silicon Valley, and industry experts. We are on a mission to revolutionize the customer sales experience for businesses. We are innovating in speech AI, NLP/NLU, and information retrieval systems to bring customers and businesses closer to one another.Our vision is to leverage AI and build tools that transform and elevate businesses. As our first focus, we have chosen to help contact centers achieve truly high standards through real-time quality assurance and agent assistance. As one of the critical members of the Level team your work will be new and of the highest impact to shape the future of AI in businesses. You will directly work with a small experienced team of technologists to identify and solve a new set of problems. The team has experience from Amazon Alexa, Facebook, and other leading AI organizations. You will have the freedom to pave a new path to achieve our mission. Roles and Responsibilities : Leads important, impactful, time-sensitive efforts to identify new business strategies and opportunities (e.g., new business models, growth initiatives, cost reduction strategies). Manages complex strategic, organizational, and operational initiatives. Leads end-to-end growth marketing initiatives, including digital campaign strategy, execution, measurement, and optimization. Conducts market research and competitive analysis to inform go-to-market planning, ICP segmentation, and channel prioritization. Develops scalable frameworks and automation to drive efficiency and prepare for broader strategic projects. Partners with business leaders in creating strategic initiatives and securing budgets for plans and projects on a wide range of strategic issues, including risk management and implementation tactics. Influences management by presenting compelling analyses and recommendations that build the business case for new strategic initiatives Requirements : 3+ years of relevant work experience in business strategy (Experience in technology and SaaS preferred). MBA or relevant bachelors from top tier colleges. Must have professional experience in business strategy, growth strategy and management or growth marketing role. Hands on experience in B2B growth marketing with familiarity in martech tools is a strong plusHave an extreme bias towards action.Solutions orientated within a high-energy and fast-paced work environment. Exceptional customer experience intuition; demonstrated success in creating innovative and user-friendly products and customer-facing features. Possess excellent written, verbal and interpersonal communication skills. Role: Operations Manager Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Operations Education UG: Any Graduate PG: MBA/PGDM in Marketing Key Skills AutomationManager Quality AssuranceCompetitive analysisCost reductionMarket researchInformation retrievalBusiness strategyRisk managementOperationsBusiness case
Posted 1 day ago
•
Typically responds within 2 days
Job description Role The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery Do - Delivery Management - Ensure seamless delivery of the projects - Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement - Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs - Ensure 100% compliance to Project SLAs, information security protocols and etc (all customers contractual obligations) - Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA - Liaise between customer and internal technical delivery team to drive project health by adhering to organizational norms of project metrics - Drive various project related audits like quality, customer, ISO etc and ensure zero non-compliance - Conduct periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations - Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the program/ project requirement - Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes - Maintain project structure in Confluence & SAP in line with prevailing business requirements and norms - Ensure expected ramp down (ERD) compliance as committed in MSA - Client Relationship Management - Engage with client to deploy opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients - Conduct regular customer connects (meetings/ visits/ video- conference) and participate in Management Review Meetings (MRM) with client management/engagement managers to understand customers current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation - Identify and close early warnings on a project to avoid any customer escalations - Plan and conduct Quarterly Business Reviews (QBR) along with DMs/ ADH with the client management/ leadership team to drive improvement actions and mine for a new portfolio/ opportunity within the account - Design and monitor project performance dashboards/ reports with the clients periodically - Delivery governance across the project - Create weekly/ monthly/ quarterly MIS and reports to monitor and track overall project - Conduct periodic reviews with the delivery team on operational, quality and fulfillment parameters and new idea generation & its implementation on existing projects - Identify and resolve potential risks or early warning signs on project delivery to drive for ZERO surprise escalations and eliminate any revenue leakage - Escalate any deviations from the project charter to the delivery managers in terms of schedule, effort, cost, infrastructure from the project charter and minimize process exceptions and such deviations from the actual project plan - Review and monitor revenue allocations/ realization to avoid OB revenue leakage - Provide inputs to delivery leadership team on overall delivery performance parameters (project heath, utilization, realization etc) at project/ program level during reviews highlighting any critical project escalations and potential risks - Operational Excellence - Automation Focus - Perform pareto analysis as per the no. of incidents received and accordingly identify automation opportunities and drive value adds across the project - Deploy next generation hyper automation and crowdsourcing initiatives in coordination with Holmes RO team to enhance productivity, quality and speed of delivery - Interact and engage with tools team to bring in new tools in the project to automate certain pointers/ elimination of any noise in the project - Innovation Focus - Brainstorm with
Posted 1 day ago
•
Typically responds within 2 days
Job description Purpose: As the G4S contract security program matures in India, there is significant opportunity to add a direct manager that oversees the operation and assist the customer. This document is a brief job description of roles and responsibilities, and can be adjusted as mutually agreed upon. General Responsibilities The National Account Manager “NAM” directly supports the Corporate Security team. NAM’s oversee the organization's security operations, collaborate with governance, and provide insight on best practices. • Act as single point of contact for G4S, for all the sites. • Ensure KPI’sMSA are within compliance; develop corrective action for areas in need of improvement. • Identify efficiencies and cost saving opportunities. • Responsible to ensure proper invoicing accuracy, and limit invoice errors. • Responsible to ensure that all the compliance related to law of the land are adhered hundred percent across all the sites in India. • Responsible to ensure correct and timely salaries are paid to resources deployed at UHG sites. • Ensure services are provided as per scope of services provided in master service agreement. • Provide operational support for contracted locations. • Proactively engage in local operations, identify risks, and collaborate with local teams. • Support special projects, disaster emergency responses, and additional service requests. • Report as a clientemployee liaison during normal operations to include specialemergency services. • Maintain compliance with company policies and procedures (G4S & UHG Policy). • Report foreseeable security service issues and identify areas of improvement. • Oversee daily workload for account managers assigned to various branches. • Identify, escalate and implement best practices across the region. • Audit support and execution. • Carrying out other projects as directed by the Global Account Director and customer. Specific Duties and Essential Functions Roles and responsibilities are as follows, but not limited to: Daily Activities: • Directly support constant change and growth of Corporate Security programs. • Constant collaboration, level setting expectations, and realignment with critical partners. • Special projects and assignments from Corporate Security • Daily Service Operations • Address Staffing IssuesLevels • Short Term Requests (CoordinationOffice Communication) • Financial Analysis (RequestsInput Financial Requests for Governance) • Local Office Communications (IssuesSTSRUpdatesKPI’s) • Monitoring Emails (UHG, & G4S) • Security Access Issues • Updating SpreadsheetsTrackers • Identifying Gaps in Security Services Weekly Activities: • Tour Completion Progress • Removal of Services (CoordinationCommunication) • Permanent Add Requests (Acquisitions) • Site SupervisorsLeaders Communications & Meetings • Staffing Report to identify staffing levels and open posts with solution • AccessPatrol Badge Updates • Updating RatesHPWActive Sites • Routing Equipment Requests Role: Process / Operational Excellence Industry Type: Law Enforcement / Security Services Department: Quality Assurance Employment Type: Full Time, Permanent Role Category: Business Process Quality Education PG: Any Postgraduate Key Skills nasenterprise saleschannel salesnational account managementclient servicingbusiness developmentanalysiscorporate salessalesmarketingclient relationship managementb2b salesstrategic account managementkey account managementchannel managementacquisition
Posted 1 day ago
•
Typically responds within 2 days
Job description Intercontinental Hotels Group India Private Limited is looking for Assistant Housekeeping Manager- Holiday Inn Express Ahmedabad to join our dynamic team and embark on a rewarding career journey The Assistant Housekeeping Manager plays a crucial role in maintaining a clean, organized, and well-maintained environment within a facility This position supports the Housekeeping Manager in overseeing and coordinating the daily operations of the housekeeping department to ensure high standards of cleanliness and guest satisfaction Responsibilities:Supervision and Leadership:Assist in recruiting, training, and supervising housekeeping staff Provide leadership and guidance to the team, fostering a positive and productive work environment Conduct regular performance evaluations and provide constructive feedback Daily Operations:Collaborate with the Housekeeping Manager to develop and implement efficient cleaning schedules Ensure that all cleaning tasks are completed to the highest standards Monitor inventory levels of cleaning supplies and equipment, and coordinate replenishment as needed Oversee the proper use and maintenance of cleaning equipment Quality Assurance:Conduct regular inspections to ensure cleanliness and compliance with established standards Address and resolve guest complaints or concerns related to housekeeping services promptly Implement corrective actions and continuous improvement initiatives Communication:Maintain open and effective communication with other departments, especially Front Office and Maintenance, to address any housekeeping-related issues Attend regular meetings with the management team to provide updates and collaborate on improvements Training and Development:Assist in the development and implementation of training programs for housekeeping staff Ensure that staff is knowledgeable about safety procedures and protocols Budget Management:Assist in budget planning and control to optimize resources and achieve cost-effectiveness Monitor and control expenses related to housekeeping operations Health and Safety Compliance:Ensure compliance with health and safety regulations and maintain a safe working environment for the housekeeping team Implement and enforce proper sanitation procedures Reporting:Prepare regular reports on housekeeping operations, including staff performance, inventory, and guest feedback Role: Housekeeping Executive / Attendant Industry Type: Travel & Tourism Department: Food, Beverage & Hospitality Employment Type: Full Time, Permanent Role Category: Housekeeping & Laundry Education UG: Any Graduate PG: Any Postgraduate Key Skills cleaningvendor managementguest satisfactionadministrationhousekeeping managementhousekeepingguest relationsfront officecafeteria managementhospitalityfacility managementdaily operationsguest house managementhotel management
Posted 1 day ago
•
Typically responds within 2 days
Job description Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role : Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. JOB RESPONSIBILITIES To work on Private Equity / Real Estate / Hedge Fund Operations such as Fund / Financial Accounting - Book Keeping, Journal Posting, Preparation of Financial Statements. Management Fee Carried Interest and Expense Calculation & Posting. Capital Calls - Preparation of Capital Call memos, LC Opening, Follow Up with LPs for funding Distribution - Preparation of Distribution working, LP Memo Preparation, Fund Transfer Wire preparation, Repayment of LCs Reconciliation - Cash Reconciliation, Cash Tracking, Posting Entries, Cash reporting. Tracking of Capital transactions. Valuation - Valuation of Portfolio Investments. To prepare and submit Fund and Investor Reports accurately as per SLA To meet TAT and deliver error free services To work on partnership accounting Applications To strive to create a healthy and professional work environment in the team Display interpersonal skills in handling the day to day operations on the floor. Suggest and work on process improvements Idea Very good understanding of Financial Accounting Genaral understanding of Capital Markets Genaral understanding of Banking Genaral understanding of Private Equity / Real Estate / Hedge Funds Hands on experience of Private Equity / Real Estate / Hedge Funds systems Reasonable understanding of Private Equity / Real Estate / Hedge Funds processes such as Accounting, Investor Reporting, Capital Calls, Distribution, Financial Statements etc. Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Role: Production / Manufacturing Head Industry Type: IT Services & Consulting Department: Production, Manufacturing & Engineering Employment Type: Full Time, Permanent Role Category: Management Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills productionproduction managementqmsfinancial accountingproduction planning project managementquality controlquality auditprocess improvementautocadstrategic planningkaizenqcquality managementquality assurancequality inspection
Posted 1 day ago
•
Typically responds within 2 days
Job description Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters ? Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities ? 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders ? 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally ? Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troublesho
Posted 1 day ago
•
Typically responds within 2 days
Job description Job Title: Quality Assurance Junior Engineer Location: Delhi NCR, India Company: Hitachi Lift India Pvt. Ltd. Salary Range: As per Industry Company Overview: Hitachi Lift India Pvt. Ltd. was established in 2008 as a 100% subsidiary service base company of Hitachi. The company handles installation and maintenance of Hitachi s vertical transportation system such as elevators and escalators and moving sidewalks in India. Hitachi has one of the highest market shares in Japan, and is expanding the sphere of its activities to many countries where its products are involved in transporting millions of people daily. High quality and reliability is the secret of its products being admired globally. This is backed up by innovative product technologies allowing Hitachi to respond to the growing need for highly efficient vertical transportation solutions. Hitachi Lift India continues to inspire the next vertical transportation system with Hitachi s global premium technology for the Indian s society and your projects. Responsibilities: Able to perform as a Junior Engineer. Basic knowledge of MS Excel. Ensure to complete all the work given by reporting manager Experience : Minimum 1-2 Yr. in Elevator Industry Required Criteria: Candidate must provide medical certificate. Ready to work for Field operations. Candidate must agree to work for 6 days / weekly. Good communication skills. Qualification: B. Tech, Diploma/I. T. I - Electrical, Electronics Role: Other Industry Type: Power Department: Other Employment Type: Full Time, Permanent Role Category: Other Education UG: Diploma in Mechanical PG: Any Postgraduate Key Skills QAField operationsBasicManager Quality AssuranceExcelElectronicsManager TechnologyElectricals
Posted 1 day ago
•
Typically responds within 2 days