Job description Your day at NTT DATA The Security Remote Technical Support Engineer (L2) is a developing engineering role, responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions. What you'll be doing Key Responsibilities: Maintains the support process and ensures that requests for support are handled according to the procedures. Use service assurance software and tools to investigate and diagnose problems, collect performance statistics and create reports, working with users, other staff and suppliers as appropriate. Identifies and resolves problems following agreed procedures. Carries out agreed maintenance tasks. Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required. Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information. Analyzes service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions. Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents and follow up until incident is resolved. Provides service recovery, following resolution of incidents. Documents and closes resolved incidents according to agreed procedures. Maintains secure, accurate, complete, and current configuration on configuration items (CIs). Applies tools, techniques and processes to track, log and correct information related to CIs, ensuring protection of assets and components from unauthorized change, diversion, and inappropriate use. Remotely investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures. Maintains knowledge of specific specialisms, provides detailed advice regarding their application. Ensures efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members. Provides continuous feedback to clients and affected parties and update all systems, portals and ticketing tools as prescribed by standard operating procedures. Identifies problems and errors prior to or when they occur. Logs all such incidents in a timely manner with the required level of detail with all the necessary. Cooperates with all stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution. Knowledge and Attributes: Working knowledge of technical documentation. Knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain. Knowledge of vendor technologies, such as Cisco, Microsoft, ARC, Audio Codes, PeterCOnnect, Sonus. Customer service orientated and pro-active thinker. Problem solver who is highly driven and self-organized. Good attention to detail. Good analytical and logical thinking. Excellent spoken and written communication skills. Team player with the ability to work well with others and in group with colleagues and stakeholders. Academic Qualifications and Certifications: Bachelor's degree or equivalent in Information Technology or Computing or related field. Professional level Certification in Different Networking Technologies Like Cisco, Juniper, Checkpoint, PaloAlto, Fortinet, Aruba, BlueCoat, ZeeScaler 5 such as CCNP, JNCIP, ACCP, PCNSP, CCSP etc. Required Experience: Moderate level experience in Security technologies such as Firewall, IPS, IDS, Proxy etc. Moderate level experience in technical support to clients. Moderat
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Job description Your day at NTT DATA The Networking Remote Technical Support Engineer (L2) is a developing engineering role, responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions. What youll be doing Key Responsibilities: Maintains the support process and ensures that requests for support are handled according to the procedures. Uses service assurance software and tools to investigate and diagnose problems, collect performance statistics and create reports, working with users, other staff and suppliers as appropriate. Identifies and resolves problems following agreed procedures. Carries out agreed maintenance tasks. Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required. Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information. Analyzes service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions. Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents and follows up until incident is resolved. Provides service recovery, following resolution of incidents. Documents and closes resolved incidents according to agreed procedures. Maintains secure, accurate, complete, and current configuration on configuration items (CIs). Applies tools, techniques and processes to track, log and correct information related to CIs, ensuring protection of assets and components from unauthorized change, diversion, and inappropriate use. Remotely investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures. Maintains knowledge of specific specialisms, provides detailed advice regarding their application. Ensures efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members. Provides continuous feedback to clients and affected parties and update all systems, portals and ticketing tools as prescribed by standard operating procedures. Identifies problems and errors prior to or when they occur. Logs all such incidents in a timely manner with the required level of detail with all the necessary. Cooperates with all stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution. Knowledge and Attributes: Working knowledge of technical documentation. Knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain. Knowledge of vendor technologies, such as Cisco, Juniper, Aruba, RiverBed etc. Customer service orientated and proactive thinker. Problem solver who is highly driven and self-organized. Great attention to detail. Good analytical and logical thinking. Excellent spoken and written communication skills. Team player with the ability to work well with others and in group with colleagues and stakeholders. Academic Qualifications and Certifications: Bachelors degree or equivalent in Information Technology or Computing or related field. Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc. Required Experience: Moderate level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers. Moderate level experience in technical support to clients. Moderate level experience in diagnosis and
Posted 5 hours ago
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Job description Your day at NTT DATA The Technical Services Implementation Engineer (L3) is a seasoned engineering role, responsible for providing technical support to clients. This includes remotely supporting clients within service level agreements (SLAs); to install and configure software and hardware, resolve incidents, perform root cause analysis and adhere to any related processes such as change management. This role is involved in more complex environments for installation, configuration and fault management. What youll be doing Key Responsibilities: Interact with clients on site to meet complex requirements of a solution. Escalate unresolved problems and issues to the relevant third parties. Respond to escalated client requests and support client applications to a first line resolution. Escalate complex problems to the relevant third parties. Write reports and proposals and complete and maintain project documentation. Assist with the documentation of standard operating procedures relating to installations and fixes. Act as coach and mentor to more junior Implementation Engineers and Technicians. Assume responsibility for the co-ordination of the activities of the Engineers, in line with performance targets. May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management. Included in higher complexity design work, with input to the design expected. Expected to take ownership of relevant technologies according to domain or specialization. Knowledge and Attributes: Seasoned understanding and appreciation of technical design and business principles. Demonstrates seasoned project management and administration ability. Seasoned project skills which are demonstrated in the execution of installations and other assignments. Demonstrates excellent customer engagement skills. Demonstrates seasoned domain specialist knowledge. Excellent verbal communication skills. Client focused and displays a proactive approach to solving problems. Ability to work under pressure and meet deadlines. Ability to coach, mentor and provide guidance to team members. Academic Qualifications and Certifications: Bachelors degree or equivalent in Computer Science / Information Technology Degree or equivalent together with specialized training in new technologies and legacy systems or equivalent. Project management certification is desirable. Required Experience: Seasoned work experience in a technical implementation engineering or similar role. Seasoned experience engaging with clients and conducting presentations. Seasoned project administration and documentation experience. Seasoned report writing experience. Seasoned project management experience. Role: System Security Engineer Industry Type: IT Services & Consulting Department: IT & Information Security Employment Type: Full Time, Permanent Role Category: IT Security Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Security Engineering project administrationproject managementtechnical supportdocumentationcustomer engagementroot cause analysis
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Job description Experience: 1.5 to 5 years Location: Remote Employment Type: Full-Time Job Summary: We are looking for talented Full Stack Python Developers (Junior and Senior levels) who are passionate about building scalable web applications. You will work closely with cross-functional teams to design, develop, and deliver robust enterprise solutions using modern technologies such as Python, ReactJS, AWS, and more. Responsibilities: Design, develop, test, deploy, and maintain scalable enterprise web applications. Build responsive front-end applications using ReactJS. Develop robust backend services and RESTful APIs using Python (Django / Flask / FastAPI). Work on Microservices architecture and cloud-based platforms such as AWS. Utilize Docker and Terraform for DevOps activities and infrastructure management. Participate in code reviews and Agile Scrum practices. (Senior Role) Architect solutions and ensure adherence to coding standards. (Senior Role) Mentor junior developers and contribute to technical leadership. Requirements: For Junior Developer (2 to 3 years): 2 to 3 years of experience with Python (Django / Flask / FastAPI). Experience contributing to Microservices architecture. Proficient in ReactJS, JavaScript/jQuery, CSS, HTML5. Familiarity with Postgres, DynamoDB, SQL queries. Exposure to AWS, Docker, Terraform is a plus. Strong problem-solving and collaboration skills. Eagerness to learn and work in a fast-paced environment. For Senior Developer (3 to 5 years): 3 to 5 years of hands-on experience with Python (Django / Flask / FastAPI). Proven experience building and architecting Microservices. Proficient in ReactJS, JavaScript/jQuery, CSS, HTML5. Strong experience with Postgres, DynamoDB, SQL queries. Hands-on experience with Terraform, Docker, AWS services. Familiarity with AWS S3, ElasticSearch is a plus. Strong problem-solving, leadership, and communication skills. Ability to mentor junior team members and drive best practices. Role: Full Stack Developer Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: B.Sc in Computers, B.Tech/B.E. in Computers, BCA in Computers PG: MCA in Computers, M.Tech in Computers Key Skills Skills highlighted with ‘‘ are preferred keyskills React.JsAWSPython AWS ServicesCSSJQueryMicroservicesDockerTerraformDjangoJavascriptCicd PipelineAgileFastAPI
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Job description Position Title: Full Stack Developer (Java) Experience: 2 to 5 years Location: Remote Employment Type: Full-Time Job Summary: We are seeking skilled and passionate Full Stack Java Developers (Junior to Senior levels) to join our growing team. The ideal candidates will have strong hands-on experience with Java, ReactJS, and Microservices, and should be eager to contribute to the development of modern, scalable enterprise applications using AWS cloud-based technologies. Responsibilities: • Develop, test, deploy, and maintain scalable enterprise applications. • Build robust backend services using Java Spring suite. • Develop responsive front-end applications using ReactJS. • Architect and implement Microservices and RESTful APIs. • Write clean, scalable, and maintainable code. • Utilize cloud-based platforms such as AWS, Docker, Terraform. • Participate in Agile/Scrum ceremonies and collaborate with cross-functional teams. • Implement DevOps practices and contribute to CI/CD pipelines. • Participate in unit testing, debugging, and improving code quality through code reviews and best practices. • Mentor junior team members (for Senior level roles). Requirements: • 2 to 5 years hands-on experience with Java Spring suite. • Experience contributing to or building Microservices architecture. • Proficient in ReactJS, JavaScript/jQuery, CSS, HTML5. • Experience with databases: Postgres, DynamoDB, writing SQL queries. • Experience or exposure to cloud tools and services: AWS, Docker, Terraform. • Familiarity with AWS S3, ElasticSearch is a plus. • Strong problem-solving and collaboration skills. • Ability to learn quickly and adapt in a fast-paced environment. • Strong leadership and mentoring skills for Senior level roles. Role: Full Stack Developer Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: B.Tech/B.E. in Computers, BCA in Computers, B.Sc in Computers PG: M.Tech in Computers, MCA in Computers Key Skills Skills highlighted with ‘‘ are preferred keyskills JavaReactJSSpring Boot Ci Cd PipelineDockerTerraformJavaScriptSQL QueriesJQueryAWSMicroservices
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Job description IT Support duties and responsibilities. Installing and configuring computer hardware, software, systems, networks, printers and scanners Monitoring and maintaining computersystems and networks Responding in a timely manner to service issues andrequests Providing technicalsupport acrossthe city (this may be in person or over the phone) Setting up accountsfor new users Repairing and replacing equipment as necessary Testing new technology Possibly training more junior staffmembers Basic knowledge on cameras installation and Bio metric configuration Maintainrecords / logsfor repairs and fixes and maintenance schedule Identity computer or network equipment shortages andplace orders Develop and maintain local networks in ways that optimize performance Solving the concerns raised by kitchens by visiting kitchen orally / in remote( Two-wheeler is mandatory ) Ready to work on Saturday & Sundays, and even festivals (Benefits are available) Skills & Capabilities Ready to work in 24/7 environment Should be a teamplayer Experience 1 to 4 years Able to speak local language, Hindi& English Benefits Petrol & Mobile allowances would be given Performance incentives are eligible Role: Desktop Engineer Industry Type: Internet (E-Commerce) Department: IT & Information Security Employment Type: Full Time, Permanent Role Category: IT Support Education UG: Diploma in Any Specialization, Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Hardware Desktop SupportNetwork TroubleshootingNetwork SupportIT Support
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Job description Looking for an Oracle OIC Developer with 5+ years of experience in Oracle Integration Cloud, REST/SOAP APIs, and Oracle Fusion modules (ERP/HCM) Must have strong skills in integration design, development Remote Immediate joiner Role: Database Developer / Engineer Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: DBA / Data warehousing Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Oracle Integration Cloud OicOracle OIC Developer
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Job description Provide technical support to customers via phone email or chat. Diagnose and resolve technical problems related to network connectivity. Conduct remote troubleshooting sessions to assist customers with installation, configuration and troubleshooting. Required Candidate profile CCNA/CCNP-Certified. Experience in customer support preferable. Indepth knowledge of Networking. Strong understanding of routing protocol and switching technologies. Graduates with good comms. Role: Network (Support) Engineer Industry Type: BPM / BPO Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: IT Network Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Network TroubleshootingCCNA Router ConfigurationTechnical SupportRouting And SwitchingSwitch ConfigurationCCNP RoutingNetwork SupportRouting ProtocolsCCNPSwitching Protocols
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Job description Req ID: 325463 We are currently seeking a QA Automation - Digital Solution Cnslt. Sr. Consultant to join our team in Remote, Mahrshtra (IN-MH), India (IN). Scope: "¢ Automation Engineer will be a member of the Quality Assurance team for One Network"™s Summary: products. "¢ He/She will automate test cases using automation tools and framework used by One Network. "¢ He/She will execute tests suites and report on the results. He/She will have a good understanding of the domain and manual testing. He/She will create and execute manual tests when needed. What you"™ll do: "¢ Automating manual tests using automation tools and framework used by One Network. Currently Selenium Web driver and in house framework is being used. "¢ Work on automation planning by reviewing manual tests and planning drivers, functional libraries and utilities. "¢ Review and update manual tests for missing functionality, details and verification points. "¢ Executing automation tests, analysing results, and log defects. "¢ Enhancing framework and utilities when needed. "¢ Create and execute manual tests when needed. "¢ Provide status reports on automation progress and test execution. What we are looking for: "¢ Minimum 3 - 6 years of experience in automation using Selenium Web driver. "¢ Strong understanding of core java concepts. Hands on experience in writing java code. "¢ Strong analytical problem solving skills. "¢ Knowledge of databases and SQL. "¢ Understanding of automation concepts, frameworks, driver planning and libraries. "¢ Experience in creating test cases from test plans and requirements. "¢ Excellent communication (verbal and written) and interpersonal skills. "¢ Functional knowledge of enterprise applications, supply chains, logistics, order management, etc. is a plus . "¢ B E/B Tech in Computer Science or equivalent Role: Technical Lead Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills dbmsselenium webdriversqljavacore java programming csssupply chainorder managementsoftware testingjspmavenenterprise applicationslogisticsjdbchibernatejavascriptspringspring bootspring mvcseleniumservletsj2eehtmlmysql
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Job description TZ Railings Pvt. Ltd. a division of VIVA Railing LLC an 8 time 500/5000 list of Fastest Growing American Company INC Magazine Hall of Fame Award Seven years in a row is seeking Purchase Assistant having experience working in International Projects SHIFT : US SHIFT - 6.30 PM - 3.30 AM LOCATION : REMOTE Website : https:///www.vivarailings.com JOB SUMMARY: As a Purchasing Assistant for TZ Railings Pvt. Ltd. a division of VIVA Railings, you will be an integral part of our procurement operations, ensuring the seamless acquisition of materials and supplies to support our railing manufacturing and project timelines. This position requires working US business hours to align with our headquarters' operations. You will assist in managing supplier relationships, processing purchase orders, and maintaining inventory levels, all from a remote setting. Your role is crucial in maintaining the efficiency and effectiveness of our supply chain, contributing to the overall success of our projects. ESSENTIAL JOB FUNCTIONS: 1. Facilitate procurement strategies remotely, aligning with company objectives and project timelines. 2. Process and manage purchase orders, ensuring accurate and timely delivery of materials and supplies. 3. Maintain effective communication with suppliers, negotiating costs and terms, and managing contracts from a remote setting. 4. Collaborate with cross-functional teams across different time zones, including finance, to resolve invoice discrepancies and ensure compliance with budgetary constraints. 5. Conduct market research to identify potential suppliers and cost-saving opportunities, leveraging online tools and databases. 6. Maintain procurement records, including purchases, pricing, and supplier information, ensuring accuracy and confidentiality. 7. Assist in remote inventory management, monitoring stock levels, and forecasting needs to prevent production delays. 8. Support the Purchasing Manager in creating procurement reports and analyses, providing insights and recommendations for process improvements. 9. Ensure adherence to procurement policies and best practices, maintaining high standards of quality and efficiency. 10. Adapt to working US business hours to ensure real-time collaboration with the team and stakeholders. Preferred candidate profile • Bachelors degree in Civil/Mechanical/ Supply Chain Management, or a related field. 2 -6 years of experience in purchasing or procurement, with a preference for those familiar with manufacturing or construction industries. Excellent negotiation and communication skills, with proficiency in English. High proficiency in Microsoft Office Suite and experience with procurement software. Strong organizational skills, attention to detail, and the ability to work independently. Demonstrated ability to manage multiple tasks in a fast-paced environment. Comfortable working US business hours from a remote location in Chennai, India. A proactive, problem-solving attitude and the ability to work as part of a global team. Role: Procurement & Purchase - Other Industry Type: Engineering & Construction Department: Procurement & Supply Chain Employment Type: Full Time, Permanent Role Category: Procurement & Purchase Education UG: B.Tech/B.E. in Mechanical, Civil Key Skills Skills highlighted with ‘‘ are preferred keyskills ProcurementPurchase PlanningPurchase Vendor DevelopmentPurchase ManagementPurchasing Assistant PurchaseMaterial Procurement
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