Job description About the Role Gruve is a leading IT services and solutions provider offering innovative and scalable solutions in areas such as software development, cloud services, AI/ML, cybersecurity, and enterprise solutions. We are looking for a NOC Cloud and Infrastructure Network Engineer who will be responsible for analyzing and responding to network & security events escalated from NOC engineers. Key Responsibilities Manage cloud and on-premises network architectures including hybrid cloud environments Configure and manage network infrastructure, including SD-WAN, routers, switches, firewalls, load balancers, VPN and wireless controllers. Good hands on cloud VPCs, VNets, NSGs & gateways Provide second-level support for complex network and infrastructure issues, including troubleshooting network devices and protocols Support infrastructure migrations, upgrades, and patching activities, circuit capacity provisioning, hardware refresh activities Assist in planning and executing infrastructure changes following ITIL change management processes Participate in infra-audits, ensure compliance with standards, security policies, and best practices Analyze network and infrastructure performance, identifying potential areas for optimization Support major incident management (P1-P2), on-call support and post-incident reviews Implement corrective actions for recurring issues and document lessons learned Manage escalated incidents from L1, performing in-depth diagnostics and root cause analysis Proactively monitor network infrastructure, manage event-based alert systems to detect, analyze, and respond to network anomalies Monitor network performance, conduct capacity planning, and support proactive measures for performance tuning, load balancing, and scalability Coordinate with vendors for support requests, hardware replacements, and technical escalations Support escalations, collaborate with vendors and third-party service providers Support service reviews preparation for weekly, monthly and quarterly business reviews with Clients Participate in driving shift operations, ensuring smooth operations during assigned shifts. Provide technical guidance and mentorship to L1 team members Support training initiatives to upskill team members on network and infrastructure technologies Foster a collaborative team environment, encouraging continuous improvement and professional development Basic Qualifications BE / B’Tech in Computer Science/IT/Electronics Engineering, M.C.A. or equivalent University degree Minimum of 2 to 5 years of experience in network engineering, with a focus on cloud infrastructure, enterprise networks, and ITIL-based operations - preferably working in a NOC environment Certifications: CCNA, CCNP, AWS or Azure Specialty, ITIL Strong hands-on variety of devices: Cisco, Juniper, Aruba, Fortinet, Palo Alto, F5, Viptela, Versa Preferred Qualifications Strong verbal and written English communication Strong interpersonal and presentation skills Willingness to work in a job that involves 24/7 operations Ability to work with minimal levels of supervision Role: IT Network - Other Industry Type: IT Services & Consulting Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: IT Network Education PG: MCA in Any Specialization Key Skills switchingnetwork engineeringnocenterprisepresentation skillsverbal communicationinterpersonal skillsjuniperccnproot cause analysisf5viptelaenvironmentrouterfirewallfortinetwritingcloud infrastructureciscoccnaaruba wirelesscommunication skillsitil

Job description Career Category Information Systems Job Description Join Amgen s Mission of Serving Patients At Amgen, if you feel like you re part of something bigger, it s because you are. Our shared mission to serve patients living with serious illnesses drives all that we do. Since 1980, we ve helped pioneer the world of biotech in our fight against the world s toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Senior Associate Data Security Engineer What you will do Let s do this. Let s change the world. In this vital role the Senior Associate Data Security Engineer role will cover Data Loss Prevention (DLP) and Data Security Posture Management (DSPM) technologies. This role will report to the Manager, Data Security. This position will provide essential services that enable us to better pursue our mission. Sr. Associate Data Security Engineers operate, manage, and improve Amgen s DLP and DSPM solutions. In our Data Security team, they will operate data protection security technologies in a rapidly changing global security sector. They will work with other engineers and business units to help craft, build, coordinate, configure, and implement critical preventive and detective security controls related to the protection of Amgen data. This engineer will play a key role in designing, deploying, and maintaining solutions to build our rapidly growing operations. Roles & Responsibilities: Maintain the service delivery and working order of Amgen data security solutions across Amgen s global enterprise Execute Amgen service management processes such as Incident Management, change processes, and service improvements for Amgen s data security technologies Assist in the design and improvement of Amgen s data security technologies and solutions. Build scripts for the configuration and the testing of the solution Manage and perform analysis of escalated DLP events, engage with the business, fulfill legal hold requests, and provide executive reporting Work with business domain specialists to collect, analyze, build, tune and automate DLP policy sets Analyze events and logs for suspicious activity and opportunities to improve posture, processes, procedures, and protections. Consult to the Incident Response team on investigations Develop automation solutions in increase response times and reduce risk of identified incidents Participate in regular meetings and conference calls with the client, IT, business partners and vendors to help ensure technical coverage for new or existing projects across the business Functional Skills: Must-Have Skills: Knowledge of Cloud Access Security Platforms (Elastica, Netskope, SkyHigh, etc) Understanding of cloud and SAAS environments (AWS, O365, Box, Salesforce, etc) Solid experience with potential to grow knowledge in Linux/Windows OS and other infrastructure systems Experience with DLP and data protection technologies for a large global enterprise Demonstrated understanding on how emerging security technologies and data flows interoperate across complex, multi-cloud systems. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Master s degree and 1 to 3 years of experience OR Bachelor s degree and 3 to 5 years of experience OR Diploma and 7 to 9 years of experience. Preferred Qualifications: Good-to-Have Skills: Comfort with scripting (PowerShell, Python, etc) and expression development (SQL, Regex) Ability to develop documentation for Infrastructure S

Job description Role: US Commercial Operations Manager Location: Mumbai, IN (Hybrid) About the Role: We are seeking a US Commercial Operations Manager to drive data-driven decision-making across sales, commercial operations, and brand teams. This role will focus on brand forecasting, utilizing patient transaction data to support key business questions while also working on a number of Advanced Analytics projects. The ideal candidate will have pharma analytics expertise, experience in sales operations, CRM systems, brand forecasting models, and Sales analytics. read more Key Skills Analytical skillsExcelSales operationsData managementPharmaConsultingCommercial operationsForecastingAnalyticsCRM

Job description About Us At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Manage channel partners handling tele calling responsibilities for the assigned Collections portfolio. Role Accountability Execute collection strategy for the site, track performance and give inputs to PM Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Payment due date / Occupation segment / billing cycle / Geography / CM & NM / any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Ensure Field-referral rates are in line with business-targets by identifying right sets of accounts for TC-retention as well as Field referral, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e. g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts--Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc. Measures of Success Resolution Rate Normalisation Rate Roll back rate KP targets PLI penetration Money collected NFTE productivity Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audi

Job description About Us At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Manage channel partners handling tele calling responsibilities for the assigned Collections portfolio. Role Accountability Execute collection strategy for the site, track performance and give inputs to PM Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Payment due date / Occupation segment / billing cycle / Geography / CM & NM / any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Ensure Field-referral rates are in line with business-targets by identifying right sets of accounts for TC-retention as well as Field referral, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e. g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts--Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc. Measures of Success Resolution Rate Normalisation Rate Roll back rate KP targets PLI penetration Money collected NFTE productivity Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audi

Job description About Us At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Manage channel partners handling tele calling responsibilities for the assigned Collections portfolio. Role Accountability Execute collection strategy for the site, track performance and give inputs to PM Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Payment due date / Occupation segment / billing cycle / Geography / CM & NM / any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Ensure Field-referral rates are in line with business-targets by identifying right sets of accounts for TC-retention as well as Field referral, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e. g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts--Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc. Measures of Success Resolution Rate Normalisation Rate Roll back rate KP targets PLI penetration Money collected NFTE productivity Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audi

Job description JOB PURPOSE Responsible for the planning, implementation, maintenance, and support of physical and virtual infrastructure within the data center. This role ensures high availability, security, and optimal performance of servers, storage, networking, power, and cooling systems while adhering to best practices and compliance standards. Maintain the IT infrastructure layers at GHIAL including but not limited to the Networks, Data Center, Information Security, Subsystem servers / compute layer to ensure service availability. To ensure confidentiality, Integrity and Availability of Data and Information Systems. Responsible for IT Infrastructure life cycle management to ensure the timely upgrades and refreshment of infrastructure without any services impact for Airport Operations. ORGANISATION CHART KEY ACCOUNTABILITIES Accountabilities Incident Management: Manage and optimize on-prem cloud infrastructure (VMware, OpenStack, Hyper-V, etc. ) and virtualization platforms. Define and govern SLAs, SLOs, and KPIs for on-prem cloud service delivery. Collaborate with network, storage, and security teams to maintain end-to-end service reliability. Lead compliance checks and audits related to security, backup, DR, and configuration baselines. Manage service catalog offerings for internal & external consumers, ensuring appropriate access and governance. Regularly report SLA metrics, service health, and risk factors to leadership. Serve as point of escalation for critical service issues related to the on-prem cloud environment. Implementing New Requirements / Change Management: Oversee service request, incident, and change management processes for cloud resources. To Identify/understand the new/ change requirements, risk and impact, necessity and priority to recommend, approve or reject new requirements /changes and to plan, implement, review the same pertaining to Networks, Security, Communications. Performance Management: To implement Mechanisms to monitor the performance of all the cloud infra devices and to submit performance dashboards with IT HOD, and to ensure the performance of all the devices/services to be at the acceptable levels. Ability to manage all the Refresh of IT systems with upgrades and latest technologies. Capacity Management: Drive capacity planning, Utilization, forecasting, and optimization for compute, memory, and storage. To plan for capacity consolidation and upgrade against various drivers and initiatives, concerned on-prim environment Cyber Security Management: To Identify, Recommend, Implement and Maintain the necessary security enforcement and monitoring solutions to protect the operational environment from external and internal security threats. To build a team of professionals capable of working with minimal guidance to identify, respond and resolve security issues in day-to-day operations. Team Management: To guide, support, mentor and review the team to achieve synergy and desired performance levels. To Monitor and Review the performance of vendor and Outsourced Employees Recruiting and induct new team members as per the requirements along with HR Teams BCP Testing and High Availability Management Configuration Management Backup and Restore Technology Upgrade Plan and Implementation Setting Up and Managing Security Operations Centre (In-House) Application/Solution Development Management KEY ACCOUNTABILITIES - Additional Details EXTERNAL INTERACTIONS External Role needs to interact with outside the organization to enable success in your day-to-day work Vendors: Planning, Design and Implementation of Various Solutions as a part of Change Management and Service Continuity. Support Escalations for service stability and incident resolution Airlines: Understanding New /Change Requests, timelines, Risk and Impact. Coordinating for Planned Downtime Approvals from all Stakeholders. Resolution/Escalation of Any Security Related Issues and Policy Violations. Addressing Stakeholders concerns regarding service availability and Quality. Concessionaries: Understanding New Change Requests, timel

Job description Role purpose - Accelya has a diverse and developing infrastructure and this is an opportunity for an experienced Network Architect to help define and build the future of this expanding and evolving infrastructure. As a Senior Architect you will define, develop and help deliver Accelyas technology roadmap. With a focus on automation, orchestration and transparency it is the role of Accelyas IT Transformation team to bring Accelya to the forefront of infrastructure development. What will you do? Design and optimize Accelya’s networks. Build robust and resilient networks that will carry us into the future considering scalability, security and performance. Familiar with both traditional on prem architectures along with software and cloud-based solutions Cloud Integration and Strategy As with many enterprises Accelya is progressing on a cloud migration journey which requires deep knowledge and expertise with various cloud strategies, best practices, providers and technologies. Security & Compliance Ensuring latest best practices in the areas of network security, data privacy and protection are architected into the foundation of Accelya’s network fabric. Monitoring and Troubleshooting Architecting and engineering sufficient telemetry into the network to ensure that Accelya is proactive in any issues that may be occurring. In the event that issues occur being the point of escalation for timely and effective resolution. Collaboration As the network is the foundation of our corporate and customer facing systems this role will work closely with other internal and external partners. What do you need to know? Cloud Related Skills Deep level expertise with AWS, Azure and GCP networking components and their integration with corporate networks. Expertise with network virtualization in on premise and cloud environments along with facilitation of containerization and micro service-based deployments. Cloud based security implementations and related integration to various cloud-based security platforms. Knowledge to Administer systems and servers related to LAN and WAN (e.g. email systems, accounts, workstation ID, IP assignments, computers, security, antivirus, spyware, etc.) for the purpose of ensuring availability of services to authorized users Knowledge of the infrastructure (hardware, client devices, operating systems, directory services, importance of systems redundancy etc.) Good technical understanding of Desktop OS, Server OS, Remote Working methods and their relationships with other systems Knowledge of all areas of IT Infrastructure outside of immediate area of specialization (Networking) to an intermediate level (Desktop OS, Windows OS, Client Systems, Directory Systems CCNA/CCIE certified is highly beneficial Bachelor’s degree in IT, Computer Science, Computer Engineering or equivalent work experience required About Accely Accelya is a leading global technology and service provider to the air transport industry delivering innovative change at speed and scale. The companys market-leading passenger, cargo, and industry platforms support airline retailing from offer to settlement, both above and below the wing. Over 250 airline customers count on Accelya, with operations spread across nine countries and employing over 2,000 professionals worldwide. For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. For more information, please visit www.accelya.com and https://accelya.turtl.co/story/accelya-corporate-brochure/page/1. #LI-MK1 Role: Team Lead / Network Manager Industry Type: IT Services & Consulting Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Cat

Job description Job Title: Senior DevOps Site Reliability Engineer (SRE) Location: Hyderabad & Ahmedabad Employment Type: Full-Time Work Model - 3 Days from office Job Overview Dynamic, motivated individuals deliver exceptional solutions for the production resiliency of the systems. The role incorporates aspects of software engineering and operations, DevOps skills to come up with efficient ways of managing and operating applications. The role will require a high level of responsibility and accountability to deliver technical solutions. Summary: As a Senior SRE, you will ensure platform reliability, incident management, and performance optimization. You'll define SLIs/SLOs, contribute to robust observability practices, and drive proactive reliability engineering across services. Experience Required: 610 years of SRE or infrastructure engineering experience in cloud-native environments. Mandatory: * Cloud: GCP (GKE, Load Balancing, VPN, IAM) * Observability: Prometheus, Grafana, ELK, Datadog * Containers & Orchestration: Kubernetes, Docker * Incident Management: On-call, RCA, SLIs/SLOs * IaC: Terraform, Helm * Incident Tools: PagerDuty, OpsGenie Nice to Have: * GCP Monitoring, Skywalking * Service Mesh, API Gateway * GCP Spanner, MongoDB (basic) Scope: * Drive operational excellence and platform resilience * Reduce MTTR, increase service availability * Own incident and RCA processes Roles and Responsibilities: Define and measure Service Level Indicators (SLIs), Service Level Objectives (SLOs), and manage error budgets across services. * Lead incident management for critical production issues – drive root cause analysis (RCA) and postmortems. * Create and maintain runbooks and standard operating procedures for highavailability services. * Design and implement observability frameworks using ELK, Prometheus, and Grafana; drive telemetry adoption. * Coordinate cross-functional war-room sessions during major incidents and maintain response logs. * Develop and improve automated system recovery, alert suppression, and escalation logic. * Use GCP tools like GKE, Cloud Monitoring, and Cloud Armor to improve performance and security posture. * Collaborate with DevOps and Infrastructure teams to build highly available and scalable systems. * Analyze performance metrics and conduct regular reliability reviews with engineering leads. * Participate in capacity planning, failover testing, and resilience architecture reviews. Role: Site Reliability Engineer Industry Type: Internet (E-Commerce) Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: DevOps Education UG: Graduation Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills Gke ClusterTerraformGCPKubernetes

Job description Commercial Manager has the overall responsibility to achieve continuous improvement in invoice quality and debt management and achieve results that is recognized as best in Industry /class. To manage the Credit Control team in order to mitigate risk associated with customer credit and increase the inflow of cash available to the company by efficiently managing the collection of overdue invoices, whilst maintaining high levels of customer satisfaction. To ensure that all invoice queries are resolved in a timely manner, and support the Billing Function to ensure clean invoices are issued to our customers and getting paid quickly. Responsibilities: Resource Management To ensure effectively staff and monitor resources in order to meet and exceed internal and external service levels at all times. Ensure the Credit Control department is sufficiently resourced Monitor effectiveness of equipment and report problems to the helpdesk. Credit Control Management To ensure, manage and deploy risk mitigation of customer credit and the collection of outstanding debt from customers in a timely and professional manner. Evaluate customers credit worthiness to support the sales process Perform customer account reconciliation when required Perform AR to GL reconciliation where not automatically performed within an integrated system Ensure collection systems are maintained efficiently and accurately Sign off bad debt write offs in line with Credit Control policies Administration To ensure, and monitor the timely delivery of invoices Ledger review to be done to ensure that there are no old outstanding lying un-resolved To ensure timely ledger maintenance To visit the ROs & branches on regular basis, and hold meetings with the credit control teams To ensure the proper and timely input/updating of systems. Departmental and cross-functional process improvement To cross-functionally analyze, agree, implement and monitor credit control processes and activities in order to continuously action issues and improve efficiency and effectiveness. Create and maintain a close working relationship with sales force regarding activities that impact the collection department To liaise with customers and the sales force and visit customers where necessary/appropriate Monitoring quality, efficiency and risk to ensure controls are effectively in place and implementing corrective actions where appropriate. Project work To contribute to the effective rollout of cross-functional projects, through contribution of professional expertise and leadership. Manage internal Credit Control projects Ensure achievement of action points assigned. Ensure the involvement of those with the appropriate expertise and accountability. Role: Financial Controller Industry Type: Courier / Logistics Department: Finance & Accounting Employment Type: Full Time, Permanent Role Category: Finance Education UG: B.Com in Any Specialization Key Skills Skills highlighted with ‘‘ are preferred keyskills Credit Control Commercial OperationsCommercial AccountingReceivable Management