Job description Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India s Best Companies to Work for by Great Place to Work. We were among the Top 50 India s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~52% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview: Our analytics organization comprises of data analysts who focus on enabling strategies to enhance customer and partner experience and optimize business performance through data management and development of full stack descriptive to prescriptive analytics solutions using cutting edge technologies thereby enabling business growth Role Summary/Purpose : AVP , Analytics - PayPal role is a part of India Analytics Hub (IAH). Our Analytics team comprises of data analysts who focus on improving customer/product/digital/ journey experience and growth by providing full stack descriptive to prescriptive analytics via cutting edge technologies to support business objectives. The role will include providing strategic and scalable solutions for PayPal client, collaborating with US Analytics and IAH teams to identify opportunities and execute them , mentor and/or lead the team on technical and domain aspects while managing deliverables . The model candidate must be a thought leader, hands on problem solver and deliver actionable insights for the business. This position is remote, where you have the option to work from home. This position is remote, where you have the option to work from home. On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events. To ensure the safety of our colleagues and communities, we require employees who come together in-person to be fully vaccinated. We re proud to offer you choice and flexibility. Key Responsibilities: Lead analytic projects/programs from scoping to delivery and solve business problems through basic to advanced analytics/data science streams, as applicable Identify and execute analytic process improvement opportunities from data to insights and in line with business priorities Support strategic initiatives and analytic solutions building from planning to execution, as assigned time to time Establish a strong partnership with stakeholders through consistent delivery, transparency and problem solving mindset Mentor junior team members on technical and functional skills and guide them build progressive thinking towards fulfilling their career objectives and assist hiring for the team (as required) Required Skills/Knowledge: BS or MS in Statistics, Economics, Mathematics, or another quantitative field with 5+ years of hands-on Analytics experience (Distance learning not valid) or in lieu of a degree with 7+ years of relevant hands-on analytics experience 5+ years of hands on Experience in SQL or SAS with ability to leverage advanced algorithms and be efficient in handling complex / large data 3+ Years of Experience in project management with Ability to independently formulate objectives , lay out key milestones , deliver with high accuracy 2+ years of Experience in managing People ; Coordinate

Job description Job Title: Data Engineer Job Description We re Concentrix. A new breed of tech company Human-centered. Tech-powered. Intelligence-fueled. We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents. Our game-changers: * Challenge Conventions * Deliver outcomes unimagined * Create experiences that go beyond WOW If this is you, we would love to discuss career opportunities with you. In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of CX. Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region. We re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career. #LI-Onsite Qualifications Education & Experience Bachelor s degree (preferred) in Computer Science, Engineering, or a related field (or equivalent experience). 4-6 years of hands-on data engineering experience, including designing and maintaining data pipelines in a production environment. Technical Skills Proficiency in Python and SQL with experience using data pipeline orchestration tools (e.g., Dagster, Airflow, etc.). Demonstrable experience with AWS (S3, EC2, Lambda, Glue) and Snowflake. Familiarity with dbt for data transformations and modeling. Understanding of ETL/ELT best practices and data warehousing concepts. Experience using source control systems and CI/CD pipelines. Soft Skills & Leadership Effective communication skills, with the ability to translate technical concepts for non-technical stakeholders. Experience mentoring junior engineers or contributing to team knowledge sharing. Strong problem-solving and analytical thinking skills. Location: IND Hyderabad Hitech Work-at-Home Language Requirements: Time Type: Full time Role: Data Engineer Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Any Graduate PG: Any Postgraduate Key Skills Computer scienceorchestrationIT securityAnalyticalApplication developmentInformation technologySoftware solutionsData warehousingSQLPython

Job description Greetings from Clover Infotech!!! Please review the job details and share the required details if you are interested in proceeding further. If you are not interested, request you to help me reach the right candidate Job Title: Oracle CX Consultant Location: Work from Home // Remote Job Type: Permanent Job Description: - 4+ years of hands-on experience with Oracle applications. Proven experience across multiple Oracle CX Cloud modules Oracle CX sales cloud Oracle CX Service Cloud Oracle CX Commerce Cloud - Oracle CX Marketing Cloud - Oracle CX Integration Cloud Expertise in Oracle PL/SQL, SQL, and database concepts & Oracle EBS. Please share the following details to proceed further. Currently Salary: - Expected Salary: - Notice Period: - Reason for looking for change: - Updated Resume: -Please attach. Job Application Disclaimer We appreciate your interest in this opportunity. Due to the large number of applications, only shortlisted candidates will be contacted for an interview. However, we will keep your resume on file for future opportunities that match your profile. Thanks Vijin.appukuttan@cloverinfotech.com Role: Functional Consultant Industry Type: IT Services & Consulting Department: Consulting Employment Type: Full Time, Permanent Role Category: IT Consulting Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Oracle Service CloudOracle CxOracle SalesCommerce CloudMarketing Cloud EBSE Business Suite

Job description As a Senior Engineering Manager, you will lead a 35+ people engineering organization focused on improving the user experience for our Consumer FX products (web and mobile) as well as serving the new use cases of the Property space. You will lead the organization via their managers and technical leads, driving a culture of technical excellence and customer centricity. We are on a mission to become THE embedded finance solution for high value international transactions. You will be leading a distributed team spread across India. What youll do Team execution & development Ship value - You ll support your teams to deliver a wide range of new features and capabilities for our products, engaging with cross-functional stakeholders including product managers, designers, and other engineering leads to bring user-centric, scalable solutions live for all users around the world. In addition to the Consumer space, the impact of your team s work will expand to affect Redpin s PropTech solutions, too. Develop talent - You ll hire and empower the people in your team to be the best engineers they can be, while maintaining a supportive and engaging team environment. You ll foster a culture of ownership, autonomy, and impact, where people find pride in shipping high quality code that solves real problems. Raise the technical bar - Youll set high standards of technical design and implementation, and ensure our systems are operationally excellent. You ll plan and prioritise impactful technical investment initiatives for your teams to make our products stand the test of time and enable future use cases with high velocity. Leadership & Site Growth Attract and retain top engineering talent by building strong industry connections and an engaging, high-performance work environment. Develop and implement organizational infrastructure, cultural practices, and leadership routines to ensure long-term success. What You ll Need Extensive experience as a Senior Engineering Manager in a scaling tech organization. Proven track record of building and scaling strong engineering teams , recruiting and retaining top-tier talent. Strong technical background in modern software architecture, distributed systems, and cloud technologies (AWS). Experience leading an organization of engineering teams (on site and remote) focused on building global, customer-facing products at scale Experience in driving cultural change , rapidly improving quality and delivery standards to produce outcomes and not just outputs Previous experience with another financial/technology company with a global footprint Bonus Points Experience managing managers and staff+ engineers Previous experience of building embedded software products in new categories Previous experience at a B2C/B2B Payments Provider Our Tech Stack Java Spring Boot React Android & iOS AWS We welcome people from all backgrounds who seek the opportunity to help build a future where we connect the dots for international property payments. If you have the curiosity, passion, and collaborative spirit, work with us, and let s move the world of PropTech forward, together. Redpin, Currencies Direct, and TorFX are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Role: Engineering Manager Industry Type: Financial Services Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Any Graduate PG: Any Postgraduate Key Skills spring bootsoftware architectureQuality improvementB2CTechnical designFocusDistribution systemAWSEmbedded softwareAndroid

Job description Who We Are Simpplr is the AI-powered platform that unifies the digital workplace - bringing together engagement, enablement, and services to transform the employee experience. It streamlines communication, simplifies interactions, automates workflows, and elevates the everyday experience of work. The platform is intuitive, highly extensible, and built to integrate seamlessly with your existing technology. More than 1,000 leading organizations - including AAA, the NHS, Penske, and Moderna - trust Simpplr to foster a more aligned and productive workforce. Headquartered in Silicon Valley with global offices, Simpplr is backed by Norwest Ventures, Sapphire Ventures, Salesforce Ventures, and Tola Capital. Learn more at simpplr.com . The Opportunity We re looking for experienced software engineers to join our team in India to help build the future of work. Successful candidates will be working closely in a cross-functional team with other engineers, product managers and our UI/UX designers. They will be responsible for owning development projects from start to completion; this includes helping plan features, build services and deploy infrastructure. Your Job Responsibilities What you will be doing: Work in a talented cross-functional team to develop new user-facing features using TypeScript/ JavaScript on both the frontend and backend. If youve never used TypeScript/ Javascript before, don t worry, well help you learn. Ensure all code is thoroughly covered by automated unit tests and end-to-end tests and that all features meet quality checks before deployment. Quality is incredibly important to us and everybody is responsible for it. Contributing to the constant improvement of practices and processes in the team. Research new technologies and tools and share your learning with the rest of the team. Participate in agile ceremonies; regularly and sustainably delivering value in two-week sprints. Work with our existing AWS platform team to deploy infrastructure using Kubernetes Help influence the overall architecture and direction of the application. Your Skillset What makes you a great fit for the team: You are user focused - we solve our customer s problems together; everybody has a say in planning, design & execution. You are a problem solver with exceptional analytical skills and high attention to detail You re familiar with both relational databases and NoSQL solutions and you know when to use each. 5+ years of overall experience with at least 2+ years of experience deploying and maintaining applications on any cloud platform (AWS, Azure, GCP, etc.). You love identifying new technologies, patterns, and techniques and planning out how we can apply them to improve productivity, code quality and user experience. Affinity for profiling and analyzing code to identify areas for improvement. Good understanding of CI/CD, unit testing, and automated end-to-end testing. Strong knowledge and understanding of functional programming patterns. 3+ years of experience in backend development with strong focus on NodeJS . Experience in building microservices-based architectures Ability to deliver in a global team environment with members working remotely in various time zones and locations You have excellent written and oral communication skills, with an ability to handle both executive-level discussions as well as technical deep dives You thrive in a fast-paced startup environment, successfully handle ambiguity, and have experience working with Agile methodologiesExcited by working in a fast-paced startup environment. Able to lead by an example and operate in an environment promoting diversity, inclusion and respect We d especially love to hear from you if: You have proven excellence in writing readable and efficient TypeScript/ JavaScript code. Your current or previous avatars include working with product based startups You have prior experience in working with microservices-based architectures You are absolutely focussed on building the best user experience for your end users Simpplr s Hub-Hybrid-Remote Model: At Simpplr we

Job description This team enables automation at Amazon Robotics Fulfillment centers. This team serves Amazon Internal Fulfillment Technologies & Robotics teams by enabling automation, which includes real-time & offline (image/video) data auditing services. One of the key contributions of this team is supporting the fulfillment centers in maintaining inventory accuracy. An Associate in this role is required to watch the video of the stowing action at a fulfillment center, understand it thoroughly and make best use of human judgement in combination with the tools and resources to indicate the activity captured in the video. They are expected to verify or mark the location of product through a tool while maintaining highest level of accuracy. This process helps in maintaining the fulfillment centers stow quality. This is an operational role. Under general supervision, the Associate performs precise and thorough video/image audits with high degree of accuracy and speed, thus aiding defect reduction. The Associate has to watch several hundred videos in a shift and provide responses by following goals on accuracy (quality), speed (productivity) and right / acceptable practices. Associates are required to take breaks at the pre-defined slots and ensure 6.8 to 7 hours time per day is spent to answer the videos. Associates who are hired to work from home should maintain (1) dedicated workspace i.e., table, chair & sufficient lighting (2) workspace / work related data shouldn t be accessed by anyone other than employee The candidate is expected to demonstrate: Willingness to work in Non-tech role for contract duration of 6 months Ability to audit image/video/text based Jobs Ability to identify details from blurry, less sharp videos and provide correct response. Requires high level of attention & focus on screen Willingness to work on incremental targets/goals on quality & productivity Fast Pace of implementation & consistent performance Ability to work in rotational shifts (including night shifts), remote teams and exceptionally good team player Readiness to come to office for few days (when required, applicable for associates working from home) Willing to switch ON laptop camera while on virtual meetings. A day in the life Associates work in 24x7 environment with rotational shifts. Associates would be working in a 9 hour shift, including pre-scheduled breaks. The shift timings would be subject to change every 3-4 months or as per business requirement. In case associate is working in night shift, night shift allowance will be provided as per applicable Amazon s work policy. Weekly Offs: Rotational two-consecutive day off (it is a 5-day working week with 2 consecutive days off, not necessarily Saturday and Sunday) or as per business discretion. About the team Data Auditing Operations team provides human support to Amazon Fulfillment facilities with goal of enabling hands-free active stowing through visual audits on videos/images. Videos with brief duration (typically between 15 and 20seconds) are sent to Operations Team for humans to audit them with information on products being stored at fulfilment centers. For business use, these videos must be thoroughly reviewed and audited using best human judgement. The effectiveness of automated process will be increased by using videos that Associates have audited. This process helps maintaining stow quality at fulfillment center and Associate will be further evaluated for performance improvements/coaching. - Bachelors degree - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays read more Key Skills AutomationUsageFocusOperationsRoboticsSupervisionInventoryAuditingRecruitment

Job description About Vymo Vymo transforms how financial institutions manage their distribution networks and collections operations. Our AI-powered DMS and CMS platform serves 350,000+ users across 70+ global financial enterprises, enabling banks and insurers to optimize performance across their distribution channels, and empowering banks to drive operational excellence in collections. Why Global Leaders Choose Vymo Vymo partners with financial institutions through a comprehensive solution that combines deep domain expertise with cutting-edge technology. Our platform's human-centric design, coupled with enterprise-grade scalability and AI-powered intelligence, delivers measurable business outcomes while ensuring high user adoption and engagement. Recognition & Trust Backed by $45M+ funding from Peak XV partners (formerly Sequoia), Emergence Capital, and Bertelsmann Investments. Trusted by leading global financial institutions including Berkshire Hathaway, AIA, AXA, SBI Life, HDFC Bank, Aditya Birla Capital, Tata AIA, ABSLI and many more! Recognized by Celent in their 2024 Distribution Management Solutions report, with an Advanced Functionality ranking. Featured in Gartner's Market Guide for Sales Engagement Applications and recognized as a "Strong Performer" in Forrester's Sales Engagement Wave Report. Microsoft 'AI for All' award winner for innovation in artificial intelligence Explore Vymo on https://vymo.com/ Product : The evolution of Vymo as a product can be broadly divided into three phases Lead and Activity Management: We provided a mobile-first lead and activity management tool that enabled large enterprises with distributed field sales teams to digitize their sales processes and get real time visibility into their teams productivity. Sales Engagement Platform: We built capabilities like nudges, goals, playbooks, performance dashboards etc that enabled large financial institutions to improve their business outcomes (faster time to convert, higher sales, increased productivity etc). Distribution Management Platform: We are currently in this phase. With a significant increase in the number of apps an average seller uses to perform their day-to-day business activities, financial institutions are looking to consolidate their tech stack. In addition, we realize that we have an opportunity to become an insurance “core system” by owning the end-to-end advisor life cycle - recruitment, onboarding, training, selling, engagement and performance management. Position Title: Program Manager - L&D (Contract) Location: Remote / Hybrid (as applicable) Duration: 6 Months Start Date: ASAP (Q1 FY26) -- About the Role We are seeking a proactive and structured L&D / Enablement Specialist (Contract) to help design, implement, and manage our learning ecosystem for the Customer Success & Account Management (CS/AM) teams at Vymo. This is a high-impact role focused on codifying internal knowledge, driving capability development, and embedding a learning culture across the function Scope of Work & Responsibilities 1. Enablement Infrastructure Setup Evaluate and implement an L&D tool/platform suitable for CS/AM enablement Ensure usability, scalability, and reporting functionality 2. Knowledge Centralization Collate and organize current product literature and internal documentation Work with SMEs to update all product and process knowledge into a structured repository 3. Learning Pathway Design Define customized learning journeys for all CS/AM roles (ICs and Leads) Identify role-based competencies and map them to curated learning modules 4. Cross-functional Knowledge Capture Collaborate with key leaders (e.g., Product, Strategy, Growth) to build contextual learning modules Vymos product thesis and company principles (e.g., from Yamini, Venkat) Solutioning frameworks, CS roadmap strategies, expansion playbooks, commercial best practices 5. Program Management & Evaluation Define and track completion rates, progress metrics, and assessment outcomes Recommend and implement evaluation mechanisms (e.g., quizzes, assignments, leaderb

Job description Job Description: We are seeking an experienced Appian Developer to join our team. The ideal candidate will have hands-on experience in system integration, mobile application, portal application, and extended interface application development using the Appian suite. Appian L2 (or above) certification is mandatory for this role. The candidate should have worked on at least two Appian BPM implementations and possess strong problem-solving and design skills. Additionally, a good understanding of Appian architecture, best practices, and BPMN standards is required. Must-Have Skills: - Appian L2 (or above) certification. - Experience in system integration, mobile application, portal application, and extended interface application development using Appian suite. - Strong problem-solving and design skills. - Good understanding of Appian architecture, best practices, and BPMN standards. - Experience in Appian plug-in development, system integrations, and production support in in-house and cloud-hosted environments. - Ability to convert business process requirements to prototypes and screen flows for demonstration to business clients. - Experience with relational databases management systems, data modeling, database design, and Structured Query Language (SQL). - Excellent verbal and written communication skills. Good-to-Have Skills: - Knowledge of Agile Scrum methodology. - Ability to work in a fast-paced work environment. - Advanced knowledge of Java is a plus. - Hands-on experience with Appian upgrades and hotfix installations. Responsibilities: - Establish and maintain user accounts, assign file permissions, and establish password and account policies. - Install, upgrade, configure, test, maintain, and support operating system software in a production environment. - Provision, install, configure, operate, and maintain systems hardware, software, and related infrastructure. - Review performance logs and monitor system performance, troubleshoot and resolve system hardware, software, and communications problems. - Create shell programs and utility scripts, perform configurations and adjustments to enhance database file capacity, and perform automated and manual backup and restore processes. - Install, configure, and test software packages, and participate in technical research and development to enable continuing innovation within the infrastructure. Certifications Required: - Appian Certified Application Developer. Desired Experience: - Hands-on experience with Appian upgrades and hotfix installations. - Experience in design, implementation, monitoring, and troubleshooting infrastructure in a Linux environment. - AWS certification is preferred. Tools Knowledge: - APPIAN - KNIME - ASPOSE - APPDYNAMICS Role: Technical Lead Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Data ModelingAppian Bpm app dynamicsbpmnStructured Query LanguageBusiness Process ManagementIntegrationArchitectureDatabase DesignknimeRulessqlappian l2Process FlowMobile ApplicationsAsposeSAILRecordingAppianportal application

Job description Job Title: Salesforce B2B Commerce Cloud Developer / Consultant with Certification in Commerce cloud Location: Remote / Onsite (as per business needs) Experience Required: Minimum 5 years (B2B experience only) Job Description We are looking for a skilled Salesforce B2B Commerce Cloud Developer / Consultant with deep expertise in designing, developing, and integrating B2B eCommerce solutions using Salesforce CloudCraze. This role requires proficiency in Apex, LWC, and API integrations, with a strong focus on delivering seamless B2B storefront experiences and platform integrations. KeyResponsibilities SolutionDesign & Implementation Design and implement end-to-end Salesforce B2B Commerce Cloud solutions. Customize and configure features including: Catalog Management Product Hierarchy Pricing, Promotions Storefront Association Order Management Page Labels, Indexing Account Groups & Price Lists Integrate Commerce Cloud with ERP, CRM, and Payment Gateways. Development & Customization Develop custom components using Apex, Visualforce, LWC, JavaScript. Enhance UX/UI per client branding. Build and manage REST/SOAP-based integrations. Work with middleware platforms for seamless system communication. Technical Excellence Proficient in: Apex, Visualforce, LWC Salesforce APIs (REST/SOAP) HTML/CSS/JavaScript frameworks Version control (Git) and CI/CD pipelines Experience with Sales Cloud, Service Cloud, and Community Cloud. ClientEngagement Collaborate with business stakeholders to gather requirements and deliver effective solutions. Lead workshops, demos, and training sessions. Advise on Salesforce B2B best practices. Documentation & Knowledge Sharing Maintain comprehensive technical documentation. Conduct internal knowledge sharing sessions. Stay updated on Salesforce releases and innovations. Mandatory Skills Minimum 5 years of Salesforce B2B Commerce Cloud (CloudCraze) experience. Note: B2C-only experience will not be considered. Apex, LWC, Triggers Salesforce APIs (REST/SOAP), Web Services Salesforce Integration (ERP, CRM, Payment Gateways) Storefront Association & Customization Git, CI/CD, HTML, CSS, JavaScript Certifications (Mandatory/Preferred) Salesforce B2B Commerce Cloud Developer Certification (Mandatory) Salesforce Platform Developer I (Preferred) Salesforce Platform Developer II (Preferred) NiceToHave Experience with middleware platforms (MuleSoft, Dell Boomi, etc.) Exposure to Agile methodologies and DevOps environments Compensation (Based on experience and expertise) ApplyNow If you're passionate about B2B eCommerce and thrive in a fast-paced environment with enterprise-grade Salesforce solutions, we want to hear from you! Role: CRM Architect Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Any Graduate PG: Any Postgraduate Doctorate: Doctorate Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills Salesforce B2B Commerce Cloud ERPRESTCSSJavaScriptLWCHTMLmiddleware platformsApexSOAPCRMVisualforce

Job description Remote Work: No Overview: At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer s and partner s needs and solve their challenges. Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve. You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about - locally and globally. We ve only begun reimaging the future - for our people, our customers, and the world. Let s create tomorrow together. The HRSC Representative II is responsible for providing answers to employees by using excellent, in-depth knowledge of company benefits, HR policies, procedures and programs as well as communicating effectively with team members within the HR Service Center. Responsibilities: Serve as a first point-of-contact for current and former employees questions on HR policies and/or processes Maintain working knowledge of HR processes to answer customers questions Receive inbound calls from employees through HR Service Center phone line as well as emails through shared HR Service Center inbox Provide timely and accurate information to employees by clarifying issues, researching answers, and escalating unresolved problems Alerts Senior HR Service Members when there is confusion or absence of information in the HRIS system to answer particular questions Works closely with the payroll department and subject matter experts in HR to resolve employee problems Follow through to ensure that each case is fully resolved Utilizes the different HR systems such as ADP, Oracle Cloud, Degreed to answer employee questions Documents all emails, calls, and walk-ups in real-time within the HR Service Center s case management software application Pro-actively identify opportunities for processes, policies and procedures improvements and engage with Senior HR Service Members to drive the appropriate changes Maintain employee records (both manually and electronically), acting as a system administrator for the HR system. This will include ensuring accurate data is entered and maintained in the system, performing data audits and running regular and ad hoc reports in line with business requirements Manage key HR processes, including starter and leaver processes and contractual amendments e.g. remuneration changes and prepare required documentation. Assist HR team members and line managers in preparing offer letters, co-coordinating acceptances, tracking key activities and managing the onboarding process Provide rewards administration support for some company benefits programs. Accurate and timely employee payroll data preparation for the required pay frequency (i.e. weekly, bi-weekly, monthly) Provide internal / external audit support, e.g. collection and preparation of supporting documents Drive consistent content management across the HR Function on the various internal tools (e.g. zConnect, ZEN, sharepoint, etc.) Performs all work in accordance with established HR Service Center standards. Performs related work as assigned Qualifications: Requires a HS diploma or GED; Associate s degree a plus Minimum 2 year of previous experience in an automated customer service environment. Call center and benefits experience preferred Excellent verbal and written communication skills Team player Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections Must possess a professional and friendly attitude and be able to develop a rapport with employees via email, over the phone and in person Ability to independently execute an action plan following documented policies and procedures Able to effectively manag