Job description Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek. WHO WE ARE Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance. If working in a fast-paced, rapidly evolving company that is transforming one of the world s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join The Flock ! To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information - LinkedIn and Twitter . WHAT YOU LL DO Duck Creek s products are designed for cloud-native true SaaS architecture and have a complex architecture that spans multiple layers of code and functionality. All products are deployed on the Azure cloud platform and use several Azure cloud services. We complete end-to-end automated testing and automate the end-to-end build to production deployment CI/CD processes. We are building a future-forward Duck Creek platform that will serve as the foundation for all the products and will provide multiple services that other products will use. The platform will include infrastructure, data, and various other services that will be required by all the products. You will work on one or more of Duck Creek s products. As a Senior People Manager, Engineering , you will be responsible for managing and ensuring the performance and results of multiple agile teams across the Engineering organization. Your key responsibilities will include: Team Leadership and Management : Manage and be accountable for the performance and results of multiple agile teams. Lead and supervise teams, assuming people management responsibilities including the management of direct reports and subordinate team members. Set performance objectives and conduct annual performance reviews. Develop staff members through coaching and fostering a positive work environment. Mentor and grow team leaders, ensuring they have the support and guidance needed to succeed. Build and lead a culture of accountability to meet business objectives and goals. Strategic Planning and Execution : Manage planning, staffing, budgeting, and expense priorities. Recommend and implement changes to methods and processes. Drive teams to adhere to existing processes and define new/improved processes. Establish operational objectives and plans, delegating assignments to staff members. Provide end-to-end governance and manage stakeholder relationships across the business group. Perform risk and dependency management across the engineering organization. Oversee resource planning activities and drive process improvement across the suite. Technical Leadership : Lead and manage the technical activities of multiple complex software development projects. Ensure the team delivers software within the accepted quality standards by facilitating a working definition of done (DoD) for Agile stories within each team. Motivate teams to solve problems and deliver high-quality results. Play an active lead role within the skill organization. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. What You ve Done : Education and Work Experience : Bachelor s degree in Computer Science, Computer Information Sciences, or a related field. Total Work Experience: 15+ years (related to software development), 12 years minimum. OR Master s degree with 12+ years of experience. Leadership Experience: 5 years minimum, 8+ years preferred. Pro

Job description This position is needed to manage the Flex TaskRouter Proxy team of software engineers to own and extend the feature set offering to customers and therefore the overall solution reach of Flex. Flex is Twilio s contact center platform and is a unique solution that provides customers with the building blocks they need to build a fully customized contact center solution to meet their needs. Responsibilities Own and deliver delightful routing experiences for Twilio Flex, TaskRouter Proxy customers Be a champion for your team, setting individuals up for success and putting others growth first. Understand the architecture and processes required to build and operate always-available complex and scalable distributed systems in cloud environments. Advocate agile processes, continuous integration and test automation. Be a strategic problem solver and thrive operating in broad scope, from conception through continuous operation of 24x7 services. Exhibit strong communication skills: in person, or on paper. You can explain technical concepts to product managers, architects, other engineers, and support. Qualifications *Required: You have a minimum of 14+years experience with 5 years of proven track record of leading and managing software teams. Experience managing multiple workstreams within the team bachelors or masters degree in Computer Science, Engineering or related field. Technical Experience with: Distributed Routing and Orchestration using cloud native technology stack REST APIs Programming languages: Java/GoLang Datastores like Aurora, DynamoDB etc Distributed Cache container technologies - Docker/Kubernetes. modern automated testing and CI/CD pipelines. SaaS Telemetry and Observability tools such as Datadog, Graphana, Prometheus. Excellent problem solving, critical thinking, and communication skills. Broad knowledge of development environments and tools used to implement and build code for deployment. Have strong familiarity with agile processes, continuous integration, and a strong belief in automation over toil. As a pragmatist, you are able to distill complex and ambiguous situations into actionable plans for your team. Owned and operated services end-to-end, from requirements gathering and design, to debugging and testing, to release management and operational monitoring. Desired: Communications: Voice (Telephony systems) and Digital Contact Center and Customer Engagement solutions AI/ML and/or associated digital technologies for providing delightful contact center experiences using technologies such as Google-CCAI Role: Software Development - Other Industry Type: Internet Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Any Graduate PG: Any Postgraduate Key Skills AutomationDebuggingFlexAgileHealthcareRelease managementDistribution systemOperationsMonitoring

Job description *Should have good knowledge of legal compliance including Factories, EPF, ESI, Employment Exchange, Gratuity, Bonus, Fire, PCB and others. *Should have good knowledge of Training Development. *Should have good knowledge of ISO, SMETA, URSA audits. *Should have good knowledge of Administration related activities. *Should have good knowledge of Payroll Handling. *Should have good knowledge of grievance handling. *Able to handle routine IR issues. Role: HR Business Partner (HRBP) Industry Type: Printing & Publishing Department: Human Resources Employment Type: Full Time, Permanent Role Category: HR Operations Education UG: Any Graduate PG: MBA/PGDM in HR/Industrial Relations Key Skills Skills highlighted with ‘‘ are preferred keyskills Human Resources Training Developmentlegal complianceHR GeneralistCompliance ManagementIRPayroll Handling

Job description *Should have good knowledge of legal compliance including Factories, EPF, ESI, Employment Exchange, Gratuity, Bonus, Fire, PCB and others. *Should have good knowledge of Training Development. *Should have good knowledge of ISO, SMETA, URSA audits. *Should have good knowledge of Administration related activities. *Should have good knowledge of Payroll Handling. *Should have good knowledge of grievance handling. *Able to handle routine IR issues. Role: HR Business Partner (HRBP) Industry Type: Printing & Publishing Department: Human Resources Employment Type: Full Time, Permanent Role Category: HR Operations Education UG: Any Graduate PG: MBA/PGDM in HR/Industrial Relations Key Skills Skills highlighted with ‘‘ are preferred keyskills Human Resources Training Developmentlegal complianceHR GeneralistCompliance ManagementIRPayroll Handling

Job description *Should have good knowledge of legal compliance including Factories, EPF, ESI, Employment Exchange, Gratuity, Bonus, Fire, PCB and others. *Should have good knowledge of Training Development. *Should have good knowledge of ISO, SMETA, URSA audits. *Should have good knowledge of Administration related activities. *Should have good knowledge of Payroll Handling. *Should have good knowledge of grievance handling. *Able to handle routine IR issues. Role: HR Business Partner (HRBP) Industry Type: Printing & Publishing Department: Human Resources Employment Type: Full Time, Permanent Role Category: HR Operations Education UG: Any Graduate PG: MBA/PGDM in HR/Industrial Relations Key Skills Skills highlighted with ‘‘ are preferred keyskills Human Resources Training Developmentlegal complianceHR GeneralistCompliance ManagementIRPayroll Handling

Job description *Should have good knowledge of legal compliance including Factories, EPF, ESI, Employment Exchange, Gratuity, Bonus, Fire, PCB and others. *Should have good knowledge of Training Development. *Should have good knowledge of ISO, SMETA, URSA audits. *Should have good knowledge of Administration related activities. *Should have good knowledge of Payroll Handling. *Should have good knowledge of grievance handling. *Able to handle routine IR issues. Role: HR Business Partner (HRBP) Industry Type: Printing & Publishing Department: Human Resources Employment Type: Full Time, Permanent Role Category: HR Operations Education UG: Any Graduate PG: MBA/PGDM in HR/Industrial Relations Key Skills Skills highlighted with ‘‘ are preferred keyskills Human Resources Training Developmentlegal complianceHR GeneralistCompliance ManagementIRPayroll Handling

Job description *Should have good knowledge of legal compliance including Factories, EPF, ESI, Employment Exchange, Gratuity, Bonus, Fire, PCB and others. *Should have good knowledge of Training Development. *Should have good knowledge of ISO, SMETA, URSA audits. *Should have good knowledge of Administration related activities. *Should have good knowledge of Payroll Handling. *Should have good knowledge of grievance handling. *Able to handle routine IR issues. Role: HR Business Partner (HRBP) Industry Type: Printing & Publishing Department: Human Resources Employment Type: Full Time, Permanent Role Category: HR Operations Education UG: Any Graduate PG: MBA/PGDM in HR/Industrial Relations Key Skills Skills highlighted with ‘‘ are preferred keyskills Human Resources Training Developmentlegal complianceHR GeneralistCompliance ManagementIRPayroll Handling

Job description *Should have good knowledge of legal compliance including Factories, EPF, ESI, Employment Exchange, Gratuity, Bonus, Fire, PCB and others. *Should have good knowledge of Training Development. *Should have good knowledge of ISO, SMETA, URSA audits. *Should have good knowledge of Administration related activities. *Should have good knowledge of Payroll Handling. *Should have good knowledge of grievance handling. *Able to handle routine IR issues. Role: HR Business Partner (HRBP) Industry Type: Printing & Publishing Department: Human Resources Employment Type: Full Time, Permanent Role Category: HR Operations Education UG: Any Graduate PG: MBA/PGDM in HR/Industrial Relations Key Skills Skills highlighted with ‘‘ are preferred keyskills Human Resources Training Developmentlegal complianceHR GeneralistCompliance ManagementIRPayroll Handling

Job description *Should have good knowledge of legal compliance including Factories, EPF, ESI, Employment Exchange, Gratuity, Bonus, Fire, PCB and others. *Should have good knowledge of Training Development. *Should have good knowledge of ISO, SMETA, URSA audits. *Should have good knowledge of Administration related activities. *Should have good knowledge of Payroll Handling. *Should have good knowledge of grievance handling. *Able to handle routine IR issues. Role: HR Business Partner (HRBP) Industry Type: Printing & Publishing Department: Human Resources Employment Type: Full Time, Permanent Role Category: HR Operations Education UG: Any Graduate PG: MBA/PGDM in HR/Industrial Relations Key Skills Skills highlighted with ‘‘ are preferred keyskills Human Resources Training Developmentlegal complianceHR GeneralistCompliance ManagementIRPayroll Handling

Job description *Should have good knowledge of legal compliance including Factories, EPF, ESI, Employment Exchange, Gratuity, Bonus, Fire, PCB and others. *Should have good knowledge of Training Development. *Should have good knowledge of ISO, SMETA, URSA audits. *Should have good knowledge of Administration related activities. *Should have good knowledge of Payroll Handling. *Should have good knowledge of grievance handling. *Able to handle routine IR issues. Role: HR Business Partner (HRBP) Industry Type: Printing & Publishing Department: Human Resources Employment Type: Full Time, Permanent Role Category: HR Operations Education UG: Any Graduate PG: MBA/PGDM in HR/Industrial Relations Key Skills Skills highlighted with ‘‘ are preferred keyskills Human Resources Training Developmentlegal complianceHR GeneralistCompliance ManagementIRPayroll Handling