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WIP
Service Desk lead - L1 Recruiter Active
Wipro 4.3
Pune 3-5 Yrs Best in Industry
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Job description Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional experience is required - Develop team skills and capability in managing processes to reach the desired productivity and efficiency by conducting process training/ refresher courses, providing performance feedback and managing bottom quartile team performers. - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Train direct reportees to make right recruitment and selection decisions - Talent Management - Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability &effectiveness - Build an internal talent pool of HiPos and ensure their career progression within the organization - Promote diversity in leadership positions - Performance Management - Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. - In case of performance issues, take necessary action with zero tolerance for will based performance issues - Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Proactively challenge the team with larger and enriching projects/initiatives for the organization or team - Exercise employee recognition and appreciation Mandatory Skills: TIS Service Desk. Experience: 3-5 Years. Role: Technical Operations (Tech Ops) Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Operations Support Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills TIS Service Desk MISService Deskcustomer servicelog managementPerformance Management
Posted 2 hours ago Typically responds within 2 days
WIP
Service desk lead - L1 Recruiter Active
Wipro 4.3
Pune 3-5 Yrs Best in Industry
View Job
Job description Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional experience is required - Develop team skills and capability in managing processes to reach the desired productivity and efficiency by conducting process training/ refresher courses, providing performance feedback and managing bottom quartile team performers. - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Train direct reportees to make right recruitment and selection decisions - Talent Management - Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability &effectiveness - Build an internal talent pool of HiPos and ensure their career progression within the organization - Promote diversity in leadership positions - Performance Management - Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. - In case of performance issues, take necessary action with zero tolerance for will based performance issues - Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Proactively challenge the team with larger and enriching projects/initiatives for the organization or team - Exercise employee recognition and appreciation Mandatory Skills: TIS Service Desk. Role: Technical Operations (Tech Ops) Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Operations Support Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Service desk management capacity planningcustomer serviceTalent ManagementPerformance ManagementService desk leadmanagement reporting
Posted 5 hours ago Typically responds within 2 days
STA
Executive - Operations Recruiter Active
Startek 4.3
Pune 2-7 Yrs Best in Industry
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Job description STARTEK is looking for Executive - Operations to join our dynamic team and embark on a rewarding career journey. Assisting with the preparation of operating budgets, financial statements, and reports. Processing requisition and other business forms, checking account balances, and approving purchases. Advising other departments on best practices related to fiscal procedures. Managing account records, issuing invoices, and handling payments. Collaborating with internal departments to reconcile any accounting discrepancies. Analyzing financial data and assisting with audits, reviews, and tax preparations. Updating financial spreadsheets and reports with the latest available data. Reviewing existing financial policies and procedures to ensure regulatory compliance. Providing assistance with payroll administration. Keeping records and documenting financial processes. Role: Operations - Other Industry Type: Oil & Gas Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Operations Education UG: Any Graduate PG: Any Postgraduate Key Skills financial analysisadministrationdocumentationregulatory compliancebanking operationstrainingaccountingexcelrecord keepingoperationsrecruitmentcompliancequality assuranceprocessingpayrolldata entryfinancial statements
Posted 1 day ago Typically responds within 2 days
CON
Concentrix 4.3
Pune 1-6 Yrs Best in Industry
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Job description The Account and Territory Operations Analyst will be responsible for ensuring the seamless management of accounts and territories across our organization. This role will focus on analyzing data, maintaining accurate records, and supporting sales operations to drive efficiency and productivity. Operating primarily within Salesforce, the role includes fixing data discrepancies, auditing account data, managing hierarchy disputes, and maintaining proactive account data cleanliness. Key Responsibilities: Territory Management Collaborate with regional sales operations and sales leaders to ensure that territory assignment is aligned with sales strategies and organizational goals Manage the territory tool, Full Cast, to ensure accurate and effective territory mapping Manage territory hold exceptions, resolve territory conflicts and discrepancies Account Data Operations Ensure account hierarchies, ownership, and assignments are accurately reflected in Salesforce or other CRM tools. Fix data discrepancies such as incorrect websites on accounts and conduct regular account audits. Handle account and hierarchy disputes from sales representatives. Proactively monitor and maintain account data cleanliness to uphold data integrity. Systems Data Access Needed: Salesforce: Read access except for write access to relevant fields. Snowflake: Read access to relevant data sets. Tableau: Read access to relevant data Coefficient: Read access to relevant data Google Suite: Read, write, create access. Qualifications: Strong ability to follow established processes and guidelines meticulously to ensure consistency and quality in deliverables. Proven ability to handle high-volume tasks with accuracy. Resourceful in finding solutions to operational challenges. Comfortable working in a dynamic environment and adapting to new tasks and tools. Bachelor s degree in Business, Data Analytics, or related field. 1+ years of experience in an operations support or data-oriented role, ideally within a Sales Operations function. Proficiency in Google Suite / Office Suite, particularly Sheets / Excel and Slides / PowerPoint and Salesforce CRM; experience with Full Cast is a strong plus Strong SFDC reporting skills. SQL experience is a strong plus. Excellent communication skills, with the ability to work independently and as part of a global team. Role: Operations - Other Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Operations Education UG: Any Graduate, B.B.A/ B.M.S in Management PG: Any Postgraduate Key Skills Operations AnalystData analysisoperational supportSales operationsdata integrityManagementOperationsSalesforce CRMSalesforceSQL
Posted 1 day ago Typically responds within 2 days
PWC
Senior Associate Recruiter Active
PwC Service Delivery Center 4.3
Pune 3-7 Yrs Best in Industry
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Job description At PwC , we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. Summary As a Senior Associate, youll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to Use feedback and reflection to develop self awareness , personal strengths and address development areas. Delegate to others to provide stretch opportunities, coaching them to deliver results. Demonstrate critical thinking and the ability to bring order to unstructured problems. Use a broad range of tools and techniques to extract insights from current industry or sector trends. Review your work and that of others for quality, accuracy and relevance. Know how and when to use tools available for a given situation and can explain the reasons for this choice. Seek and embrace opportunities which give exposure to different situations, environments and perspectives. Use straightforward communication, in a structured way, when influencing and connecting with others. Able to read situations and modify behavior to build quality relationships. Uphold the firms code of ethics and business conduct. Mandatory skill sets SAP GRC Preferred skill sets SAP GRC Years of experience required 4 yrs+ Education qualification BE/ B.Tech /MBA/MCA/ M.Tech /CA/ICWA Education Degrees/Field of Study required Master of Business Administration, Bachelor of Engineering, Bachelor of Technology, Chartered Accountant Diploma Degrees/Field of Study preferred Required Skills SAP Governance Risk and Compliance (SAP GRC) Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Application Software, Business Model Development, Business Process Modeling, Business Systems, Communication, Creativity, Developing Training Materials, Embracing Change, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Innovative Design, Intellectual Curiosity, IT Infrastructure, Learning Agility {+ 18 more} No Role: IT Consulting - Other Industry Type: IT Services & Consulting Department: Consulting Employment Type: Full Time, Permanent Role Category: IT Consulting Education UG: Any Graduate PG: MCA in Computers, MBA/PGDM in Any Specialization, M.Tech in Any Specialization, CA in CA Key Skills Business administrationUsageEnterprise integrationAnalyticalBusiness process modelingBusiness applicationsApplication softwareOperationsSoftware implementationSAP GRC
Posted 1 day ago Typically responds within 2 days
PWC
PwC Service Delivery Center 4.3
Pune 5-10 Yrs Best in Industry
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Job description Management Level Director Summary At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules, coordinating meetings, and handling confidential information. Those in client administration at PwC will focus on managing and coordinating client relationships, prioritising smooth communication and efficient service delivery. You will utilise strong organisational skills and attention to detail to support the overall client experience. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . Summary At PwC, our purpose is to build trust in society and solve important problems. We re a network of firms in 151 countries with over 360,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by visiting us at www.pwc.com. In India, our highly qualified and experienced professionals listen to different points of view to help you solve business issues and identify and maximize the opportunities you seek. Our industry specialization allows us to help cocreate solutions with our clients for their sector of interest. Leverage GCC Industry connects to identify, target, and engage with potential clients. Gain a comprehensive understanding of client needs, challenges, and business objectives to position PwC offerings effectively. Develop and execute GotoMarket strategic plans for entering new markets and expanding our presence. Collaborate with crossfunctional teams to customize PwC offerings to the client. Build and nurture strong, lasting relationships with key decisionmakers and stakeholders within the industry. Collaborate with solution architects, consultants, and subject matter experts to develop tailored proposals that address clientspecific challenges and showcase companys value proposition. Manage and maintain a robust sales pipeline, tracking leads, opportunities, and potential deals. Utilize CRM systems to monitor progress and ensure accurate forecasting. Stay abreast of industry trends, competitor activities, and regulatory. Leverage this knowledge to identify new opportunities and adapt Market Intelligence strategies as needed. Lead negotiations and contract discussions to secure new business contracts. Work closely with legal and finance teams to ensure terms and conditions are favorable for both parties. Meet and exceed sales and revenue targets. Provide regular updates and reports to senior management on progress, challenges, and successes Mandatory skill sets Business development Go to Market Preferred skill sets Global captive center Education qualification MBA, PGDM Education Degrees/Field of Study required Master of Business Administration Degrees/Field of Study preferred Required Skills Go to Market (GTM) Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Administrative Support, Analytical Thinking, Business Administration, Business Analysis, Business Information System, Business Process Improvement, Business Process Management (BPM), Clerical Support, Client Interaction, Client Management, Client Onboarding, Coaching and Feedback, Communication, Communications Management, Confidential Information Handling, Creativity, CRM Software, Customer Relationship Management, Data Analysis and Interpretation, Data Entry, Data Interpretation, Data Processing {+ 38 more} Travel Requirements Available for Work Visa Sponsors
Posted 1 day ago Typically responds within 2 days
SWI
Senior Executive - RBP Recruiter Active
Swiggy 4.3
Pune 3-5 Yrs Best in Industry
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Job description Way of Working - Office/Field - Employees will work full-time from their Base Location About the Team & Role- We are hiring the role of Senior Executive- Relationship & Business Performance for the team of City Business Operations. Responsibilities- Recommend and advise on best practices of picking and packing to improve Cx (Customer Experience) experience. Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards. Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact. Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Customer Experience. Advise partner stores on speed perception and order fulfillment. Recommend best practices of the same to improve Cx. Provide recommendations to partners for continuous improvement on delivering best Cx metrics. Provide recommendations on the training aspects required to deliver/improve Cx metrics. Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx impact. Qualifications- Graduate / 3-5 years of retail management experience Must have led 15+ people/ employees at Retail/ Store. Problem solving, data-driven decision-making Adaptability to dynamic situations. Experience from retail/FMCG/ quick commerce Industry. "" Role: Catalog Executive Industry Type: Software Product Department: Merchandising, Retail & eCommerce Employment Type: Full Time, Permanent Role Category: eCommerce Operations Education UG: Any Graduate PG: Any Postgraduate Key Skills RetailUsageSenior ExecutiveBillingRetail managementPackagingFMCGCustomer experienceContinuous improvementBusiness operations
Posted 1 day ago Typically responds within 2 days
SOU
DevOps Engineer Recruiter Active
Sourced Group, an Amdocs Company 4.3
Pune 1-3 Yrs Best in Industry
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Job description 0px> Who are we In one sentence Immerse yourself in the design, development, modification, debugging and maintenance of our clients software systems! Engage with specific modules, applications or technologies, and look after sophisticated assignments during the software development process. What will your job look like Contribute to and support the automation of multiple parts of infrastructure and deployment systems, strive to improve and shorten processes to enable engineering and operations teams to work smarter and faster Collaborate with related Product/Account Development teams to drive automation of Configuration Management, Build, Release, Deployment and Monitoring processes, including instruction for the team on the developed tools Work with IT and Development to create integration and continuity of the code, demonstrating a holistic view of the working environments Support engineering and operations teams in meeting infrastructure needs Provide professional support for the developed automations, respond to incidents to proactively prevent system outages and ensure environments availability to meet SLAs Participate in the integration between Product/Account infrastructure system and non-Amdocs infrastructure systems Stay up-to-date in industry best practices and contribute ideas for improvements in DevOps practices Contribute to innovation through automation to enable standard deployable units of infrastructure through multiple environments until production Adopt and implement new technology in account/product life cycle All you need is... Experienced in CI/CD and MS domains: configuration management and/or automation tools, and/or continuous-integration tools (Jenkins, BitBucket, Nexus), and/or Continuous deployment knowledge on the most popular cloud computing platforms (OpenShift, AWS, Azure and/or GCP), familiarity with several third party tools (Postgres, Cassandra, Helm, Groovy, Nagios, Liquidbase, Couchbase) 1-2 years of experience with infrastructure-as-code and configuration-as-code, including one or more tools - CloudFormation, Ansible, Chef, Puppet, SaltStack, Terragrunt and Terraform Script development experience of 2-3 years + IT experience in one of the common languages (Python, Groovy, Bash) Hands on experience in build, release, deployment and monitoring of cloud-based scalable distributed systems Well-versed in RedHat or other Linux distributions, and familiar with Service Oriented systems Experience working in an agile development environment 1 -2 years of hands-on experience with troubleshooting of key life cycle management tools (such as BitBucket, Jenkins, Nexus, Artifactory, OCP, Sonar, AWS, Azure, GCP, etc.) Working experience in Cluster/Hybrid production-like environment creation including TLS, Load Balancing High availability setup implementation knowledge Why you will love this job: You will be responsible for the integration between a major product infrastructure system and the Amdocs infrastructure system, driving automation helping teams work smarter and faster. Be a key member of an international, highly skilled and encouraging team with various possibilities for personal and professional development! You will have the opportunity to work in multinational environment for the global market leader in its field. We are a dynamic, multi-cultural organization that constantly innovates and empowers our employees to grow. Our people our passionate, daring, and phenomenal teammates that stand by each other with a dedication to creating a diverse, inclusive workplace! We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave! Role: DevOps Engineer Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: DevOps Education UG: Any Graduate PG: Any Postgraduate Key Skills Cloud computingRedhatAutomationLinuxConfiguration managementDebuggingTroubleshootingDistribution systemMonitoringPython
Posted 1 day ago Typically responds within 2 days
PWC
PwC Service Delivery Center 4.3
Pune 3-8 Yrs Best in Industry
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Job description Internal Firm Services Industry/Sector Management Level Associate Summary In ServiceNow consulting at PwC, you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software. Why PWC Summary A career in PwC s Technology and Security Operations, within Internal Firm Services, will provide opportunity to develop and support our global technology service delivery, both internally and externally. ServiceNow is the enterprise platform that enables Service Management at PwC. Using the ServiceNow platform, our team helps Internal Firm Services transform how they manage services to the business, and how the business manages services to our clients. If you are seeking an exciting career with the scope to grow your ServiceNow skills through major change on a global scale, then PwC Technology will empower you to do so. As a ServiceNow Developer, you will, Engage with stakeholders to understand user stories and determine requirements Provide guidance on what is configuration vs customization with a focus on solutions that remain close to out of box functionality as possible. Customize and develop ServiceNow applications and support rollout of new applications and modules. Configure Application UIs and Workflows Demonstrate understanding of application modules including Incident, Problem, Change, Release, Asset, CMDB, Knowledge, and Selfservice Portal. Create custom reports and dashboards with supporting metrics and KPIs that adhere to best practices and have a high focus on impact to instance performance Collaborate with other ServiceNow administrators and developers to develop effectively with a global focus Be diligent in maintaining consistency in code alignment across instances and in clean code in update sets Proactively identify system deficiencies in the ServiceNow instances and provide solutions to remediate Ensure that configuration is consistent across development, testing, and production environments. Mandatory skill sets Experience in transitioning technology from locally focused to centralized technology service organization. Experience with ITSM functions and modules within ServiceNow Understanding of RESTful Web Service and APIs. IT and Security management best practice (ITIL, COBIT, ISO standards). Experience developing workflows and supporting service technology teams Experience in developing solutions in JavaScript and Glide Preferred skill sets Conceptual skills Ability to articulate and document the desired business outcome Ability to remove ambiguity from requirements Service orientation with a focus on quality and customer satisfaction Unit and regression testing to strive for first time right deployments Troubleshooting and Diagnostics Conceptual skills Communication skills (verbal and written) Years of experience required 3+ years of experience working in a development role for a ServiceNow Platform. 1+ years of experience as a ServiceNow administrator. Education qualification Bachelor or equivalents. Desired Certifications ITIL Foundations Certification ServiceNow Developer Certification(s) Education Degrees/Field of Study required Bachelor Degree Degrees/Field of Study preferred Required Skills ServiceNow Platform Optional Skills Accepting Feedback, Active Listening, Agile Methodology, Application Security, Communication, Configuration Management (CM), Cybersecurity, Emotional Regulation, Empathy, Enterprise Architecture, Human Resources (HR) Consulting, Inclusion, Intellectual Curiosity, IT Change Management, Optimism, Risk Compliance, ServiceNow Customer Service Management (CSM), ServiceNow Ticketing Tool, Teamwork, Well Being No Role: IT Support - Other Industry Type: IT Services & Consulting Department: IT & Information Security Employment Type: Full Time, Permanent Role Category: IT Support Education UG: Any Graduate PG: Any Postgraduate Key Skills IT servicesChange managementTicketingISOConfiguration managementIFSJavascriptRegression testingTroubl
Posted 1 day ago Typically responds within 2 days
PWC
Senior Associate Recruiter Active
PwC Service Delivery Center 4.3
Pune 3-6 Yrs Best in Industry
View Job
Job description GPS XSector Specialism Operations Management Level Senior Associate Summary At PwC, our people in risk and compliance focus on maintaining regulatory compliance and managing risks for clients, providing advice, and solutions. They help organisations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively. Those in enterprise risk management at PwC will focus on identifying and mitigating potential risks that could impact an organisations operations and objectives. You will be responsible for developing business strategies to effectively manage and navigate risks in a rapidly changing business environment. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . Summary A career in Risk, within Internal Firm Services, will provide you with the opportunity to advance and foster integritybased decision making and conduct by PwC professionals throughout our organization. You ll focus on promoting and monitoring compliance with applicable external laws and regulations as well as internal policies and procedures to help manage PwC s regulatory, litigation, and reputational risk. As part of our Policy, Strategy and Leadership team, you ll provide strategic oversight, manage operations, and develop policies for all aspects of our Risk Management practice. Manage risk processes for Advisory Deals Forensic under supervision of SBU Risk Management leads Understand business service offerings Understand Advisory client engagement acceptance processes, compliance to the same Review proposals, contracts and other documents in connection with engagement approval Assist business teams to address and close procedural queries Draft Monthly MIS/reporting as per the internal guidelines Provide support in various Advisory RQ activities like communications, process improvement ideas, special projects driven by RQ advisory Escalate, as appropriate , risk issues promptly to SBU RM leads Deliver assigned work products under strict deadlines while maintaining the quality of work delivered as per standards set Mandatory skill sets Experience and knowledge of Deals Forensic related matters Preferred skill sets Understanding of Risk, Quality and Independence Education qualification Graduation / Post graduation / CA / CS / Cost Accountant Education Degrees/Field of Study required Bachelor Degree, Chartered Accountant Diploma, Master Degree Degrees/Field of Study preferred Required Skills Risk Management Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Continuity, Business Process Improvement, Business Process Modeling, Business Risk, Business Risk Identification, Communication, Contract Negotiation, Contractual Risk Mitigation, Corporate Governance, Creativity, Crisis Management, Data Analysis and Interpretation, Embracing Change, Emotional Regulation, Empathy, Enterprise Risk Management (ERM), Governance Risk Compliance (GRC), Inclusion, Intellectual Curiosity, Learning Agility, Mitigation Measures {+ 22 more} Travel Requirements Available for Work Visa Sponsorship Role: Risk Management & Compliance - Other Industry Type: IT Services & Consulting Department: Risk Management & Compliance Employment Type: Full Time, Permanent Role Category: Risk Management & Compliance - Other Education UG: Any Graduate PG: CA in CA, Any Postgraduate Key Skills Enterprise risk managementERMData analysisBusiness process improvementAnalyticalForensicCorporate advisoryBusiness continuityCostMonitoring
Posted 1 day ago Typically responds within 2 days
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