Job description Position Purpose The Workforce Management Real Time Analyst is responsible for monitoring and reporting agent schedule adherence in real-time using real-time adherence software and ACD real-time displays. They work closely with Operations, calling out non-adherent events via email so that non-adherent agents can be directed back toward the phone. Workforce Management Real Time Analyst also monitor agent calling behaviors in real-time, calling out events such as talk-time or after-call-work time which exceeds defined thresholds. They watch real-time campaign statistics across various measures such as service level or staffing interval requirements to ensure we are meeting contractual standards as defined by clients. They provide real-time feedback to Work Force Management and Operations management on the status of the campaign. Workforce Management Real Time Analysts may also be required to change agent skill associations on the switch and or provide historical reporting, depending on campaign requirements. read more Key Skills Skills highlighted with ‘‘ are preferred keyskills Shrinkage Service LevelWorkforce ManagementReal Time AnalysisRosteringRTMShrinkage ControlSLA ManagementAttritionRTAWFM

Job description JOB DESCRIPTION I MM CEO About OYO OYO is a global platform that aims to empower entrepreneurs and small businesses with hotels and homes by providing full-stack technology products and services that aims to increase revenue and ease operations; bringing easy-to-book, affordable, and trusted accommodation to customers around the world. OYO offers 40+ integrated products and solutions to patrons who operate over 157K hotel and home storefronts in more than 35 countries including India, Europe, and SEA. OYO operates a unique business model that helps its patrons transform fragmented, unbranded and underutilized hospitality assets into branded, digitally-enabled storefronts with higher revenue generation potential and provides its customers with access to a broad range of high-quality storefronts at compelling price points. Field Team Lead Role, Mon-Sat What will you be doing : Drive Off-line sales using partner/client profiles through rigorous planning, forecasting and delegating the right targets to the team members Establish and maintain relationships with Indian Corporates, Travel Agents, Industry influencersand key strategic partners to extract business Strategize to set the right milestones & maintain stability in business volumes and plan ahead Review and ensure performance of team members to achieve monthly business revenue targets Efficiently plan and execute market-site visits within assigned region, to maintain relationships with clients as well as drive business expansion Share regular feedback on market conditions, competition, pricing and other factors influencing on-ground sales Keep abreast on competition & adapt acquired knowledge in change management Key Performance Indicators Ensuring occupancy (URN) month on month Pulsing of client accounts Revenue generation as per target from active accounts Required Skills : Networking ability Soft Skills (ERP/APP usage, Excel, Email Writing) Excellent communication skills (verbal and written) Good negotiation skills Analytical ability Who are we looking for 6 to 10 years of experience, with at least 3-4 years in a people manager capacity Experience in B2B/corporate sales business Experience in the hospitality and/or travel industry would be an added advantage Role: Top Management - Other Industry Type: Travel & Tourism Department: Strategic & Top Management Employment Type: Full Time, Permanent Role Category: Top Management Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Corporate Sales Team HandlingHospitality SalesField SalesB2B SalesSales ManagementHotel Sales

Job description Overview GEP is a diverse, creative team of people passionate about procurement. We invest ourselves entirely in our client’s success, creating strong collaborative relationships that deliver extraordinary value year after year. Our clients include market global leaders with far-flung international operations, Fortune 500 and Global 2000 enterprises, leading government and public institutions. We deliver practical, effective services and software that enable procurement leaders to maximise their impact on business operations, strategy and financial performance. That’s just some of the things that we do in our quest to build a beautiful company, enjoy the journey and make a difference. GEP is a place where individuality is prized, and talent respected. We’re focused on what is real and effective. GEP is where good ideas and great people are recognized, results matter, and ability and hard work drive achievements. We’re a learning organization, actively looking for people to help shape, grow and continually improve us. read more Key Skills contract managementinternational operationsanalyticalservice contractsinterpersonal skillsdetail-orientedexcelseniorstrong interpersonal skillsconceptslegalaudit documentationsoftware solutionsbusiness operationswordbusiness relationshipms office

Job description Roles and Responsibilities Manage showroom operations, including sales, customer service, and inventory management. Develop and maintain relationships with customers to drive repeat business and referrals. Ensure timely delivery of products to customers through effective logistics coordination. Maintain accurate records of sales transactions, inventory levels, and customer interactions. Identify opportunities for upselling and cross-selling consumer durables products. Role: Retail Sales Industry Type: Financial Services (Asset Management) Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: Retail & B2C Sales Education UG: Graduation Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills EMIConsumer DurablesLoan ProcessingShowroom SalesShowroom SalesCounter Sales

Job description Job description We are Digital Publishing company looking for an aspirant who have Freshers & Experience can reach us at the below email-ID. Interested aspirant can contact me @ hrasnvlr@gmail.com Role: Non Voice - Other Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Non Voice Education UG: Graduation Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills Epub EnglishXMLTamil

Job description Job Title: - Team Lead/ Assistant Manager- IT About Daloopa: Founded in 2019, Daloopa is a fast-growing Series B company providing highly accurate historical financial data essential for informed investment decisions. Backed by world-renowned investors such as Nexus Venture Partners, RTP Global, and Valor Equity Partners, Daloopa is transforming how investment professionals access and interpret data. With over 450 professionals worldwide, we bring together global talent and deep financial domain expertise. Learn more: https://daloopa.com Role Overview :- We are looking for an experienced and hands-on Team Lead or Assistant Manager IT who will play a critical role in designing, implementing, and maintaining Daloopas secure, scalable, and high-performing IT infrastructure. This is a high-impact role that blends deep technical expertise with strategic operational leadership. You will lead infrastructure and end-user support initiatives, ensure cybersecurity resilience, and act as the go-to expert for everything from Azure cloud services to endpoint protection. This is an opportunity to shape the backbone of a high-growth, AIfirst company. Key Responsibilities: - Cloud & Microsoft 365 Administration • Architect and manage Azure Active Directory, Virtual Machines, Azure AD Connect, Virtual Networks, and SAML-based integrations. • Oversee Microsoft 365 suite including Intune, Defender for Endpoint, Teams, Exchange Online, SharePoint, and Data Loss Prevention (DLP) policies. • Deploy and manage operating systems at scale using Microsoft Deployment Toolkit (MDT). Endpoint Security & Compliance • Implement and monitor endpoint protection protocols using Microsoft Defender and Intune. • Establish and enforce enterprise-wide device compliance and data protection strategies. • Proactively manage risk and audit readiness across all end-user devices. Networking & Infrastructure • Configure and manage firewalls, VPNs, and routing to ensure secure and seamless connectivity. • Administer Cisco switches, manage VLANs, and oversee physical and logical network architecture. • Maintain and secure CCTV systems and ensure infrastructure uptime and operational integrity. IT Operations & Support • Provide Level 2 technical support for escalated hardware, software, and network issues. • Maintain accurate IT asset inventory and drive lifecycle management of all endpoints. • Lead vendor management, including negotiation, procurement, and performance evaluation of IT service providers. What Were Looking For • 5+ years of proven experience in IT infrastructure, systems administration, or enduser support. • Deep expertise in Microsoft Azure, Microsoft 365, Intune, and cloud-native security. • Solid grasp of networking protocols, Cisco switch configurations, and firewall management. • Experience with endpoint deployment technologies, especially MDT. • Exceptional troubleshooting skills with a strong commitment to service excellence. • A proactive mindset with a passion for building systems that scale. Why Join Daloopa? • Join a fast-growing tech company at the forefront of AI-driven financial innovation. • Work alongside visionary leadership and a world-class team. • Make a real impact by driving technology strategy in a data-first organization. • Enjoy a collaborative, meritocratic, and agile work environment. • Competitive compensation, growth opportunities, and a chance to shape the future of investment tech. If you are an IT leader with a builders mindset and a passion for technology-driven operational excellence, please share your cv at: - Awantika.gupta@daloopa.com Apply now and be a part of Daloopas journey to redefine investment intelligence Role: IT Infrastructure Services - Other Industry Type: Analytics / KPO / Research Department: IT & Information Security Employment Type: Full Time, Permanent Role Category: IT Infrastructure Services Education UG: B.Tech/B.E. in Information Technology Key Skills Skills highlighted with ‘‘ are preferred keyskills IT Operations

Job description - Minimum 10 years of experience in data center operations - Strong technical knowledge of Wintel environments - Proficiency with Veritas backup tools and EMC storage solutions. - Basic understanding of proxy servers and Microsoft Exchange. - Role: System Administrator / Engineer Industry Type: IT Services & Consulting Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: IT Network Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills VMwareProxy ServerWinTEL ServersITIL FrameworkData Center Management Infrastructure ManagementData Center OperationsTechnical LeadershipEMCMicrosoft Exchange ServerWinTEL

Job description The Support Operations Specialist plays a crucial role in ensuring the smooth and efficient functioning of our Support department. This person will be responsible for a wide range of administrative, logistical, and technical tasks that directly contribute to the productivity and effectiveness of our support team and the overall positive experience of our customers. This role requires a proactive individual with excellent problem-solving skills, a strong understanding of support workflows, and the ability to manage multiple priorities in a fast-paced environment. As a Support Operations Specialist, you will engage with multiple teams via communication platforms such as CRM, email, and internet-based tools. Your responsibilities include administering and maintaining support-related tools and managing user access, permissions, and configurations within support systems. This position also involves documenting solutions and contributing to the organizations procedure set to support continuous learning and team growth. You will work closely with senior team members, leveraging their expertise to improve your skills while ensuring timely and high-quality support delivery. Given that our support organization operates 24/7, this position demands a flexible approach to scheduling. You will be expected to participate during core business hours in EMEA with some overlap with A/P and AMER. Occasionally, you will be asked to adjust hours given our 24/7 nature of the business. These elements are vital to providing continuous support to our global customer base. Your willingness to adapt to these scheduling requirements is crucial for the role. In a structured team environment, you will be encouraged to engage in continuous learning and regular practice of expanding knowledge of various tools. This is necessary to stay prepared for any new challenges that might arise. As a Support Operations Specialist, you have a unique opportunity to grow professionally while significantly contributing to the success of our clients and the organization. 1. System Administration and Maintenance: Administer and maintain support-related tools (e.g., CRM, knowledge base, call center software, survey tools). Manage user access, permissions, and configurations within support systems. Troubleshoot basic technical issues related to support tools and escalate as needed. Assist with the implementation and integration of new support technologies. Maintain data integrity and accuracy across all support systems. 2. Workflow Optimization, Documentation and Knowledge Sharing: Assist in the implementation of process improvements. Document support workflows and procedures. Maintain detailed and accurate process documentation and best practices for tools and processes. Contribute to the organization s knowledge by documenting verified solutions and reusable resources. Develop simple guides or FAQs to empower customers and internal teams with quick access to relevant information. 3. Customer Engagement and Communication: Communicate regularly with internal customers to provide updates on issue resolution progress and next steps. Foster trust and transparency with internal customers by demonstrating a proactive approach to addressing their concerns. 4. Collaboration and Teamwork: Work closely with peers, team leads, and cross-functional teams, such as IT and Customer Success, to serve as a point of contact for internal support-related inquiries Participate in team discussions to share knowledge, discuss challenges, and contribute to process improvements as well as resolve issues and improve customer experience. Leverage expertise from senior team members and collaborate to ensure effective resolution of complex cases. Communicate effectively with the support team regarding system updates, process changes, and important information. 5. Administrative Support: Manage routing scheduling, on call schedules, and other administrative tasks for the support team. Assist with employee skills management and reporting 6. Training and Onboarding Support: Assist with

Job description Job Title: Cyber Security Officer & Unix & Database Environment Location: Mauritius Client: Leading Banking Institution Employment Type: Full-Time Experience Level: 3 to 5 Years Department: IT Security & Infrastructure About the Role: We are hiring a Cyber Security Officer on behalf of our esteemed banking client in Mauritius. The ideal candidate will possess a strong foundation in Unix systems and database administration, along with proven capabilities in scripting, procedural development, and cybersecurity compliance. This role plays a critical part in ensuring the security and integrity of the banks digital assets. Key Responsibilities: - Implement and monitor cybersecurity measures across Unix-based systems and database platforms - Administer and secure PL/SQL procedures and backend database environments - Develop and maintain secure scripts and utilities using HTML and Python - Conduct regular security assessments and system audits to identify vulnerabilities and recommend mitigation steps - Collaborate with infrastructure and compliance teams to enforce cybersecurity policies and frameworks - Monitor security alerts and incidents, conduct investigations, and ensure timely resolution - Maintain documentation and compliance with banking and regulatory security standards Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field - 3 to 5 years of hands-on experience in: - Unix system administration - Database management (Oracle, MySQL, etc.) - Strong command of PL/SQL, HTML, and Python development - Must hold at least two of the following certifications: - CISSP (Certified Information Systems Security Professional) - CRISC (Certified in Risk and Information Systems Control) - OSCP (Offensive Security Certified Professional) - CySA+ (Cybersecurity Analyst+) Preferred Skills: - Familiarity with banking security compliance frameworks - Strong analytical and problem-solving skills - Effective communication and documentation abilities - Proactive and detail-oriented mindset in high-stakes environments Why Join? - Be part of a mission-critical team safeguarding one of Mauritius' leading financial institutions - Gain exposure to enterprise-grade systems, cybersecurity operations, and compliance practices - Competitive compensation and career growth opportunities within the banking technology ecosystem How to Apply: Submit your application with your updated resume to: talentacquisition@astura.ai Subject Line: Cyber Security Officer - Unix Database | Mauritius Role: IT Security - Other Industry Type: IT Services & Consulting Department: IT & Information Security Employment Type: Full Time, Temporary/Contractual Role Category: IT Security Education UG: B.Tech/B.E. in Information Technology, Computers Key Skills Skills highlighted with ‘‘ are preferred keyskills Unix SystemCyber SecurityDatabase Management banking securityMySQLInformation SecurityPLSQLHTMLOraclePython DevelopmentIT Security

Job description Role Develop complex applications and systems to provide the required functionality for all IT services, including configuration and adjustment of standard software. Provides application maintenance and support services to users or to service delivery functions and contributes to the operations of a dedicated application or application class. Analyze business processes (e.g. HR, Real-estate Services (WSD)), recommending and leading automation, workflow optimization, and process improvements. Integrating further technical interfaces like i.e. SAP SuccessFactors modules and other HR tools such as Succession & Development, HR Learning Management System, External Job Market Oversee the end-to-end operation, maintenance and support of Service Now (platform and modules), ensuring performance, system availability and system security by managing roles, permission, and access controls. Conduct health checks, manage deployments, upgrades and patches to keep the system secure and up-to-date, while implementing enhancements and managing the lifecycle of user stories. Responsibilities: Application Development: Design, develop, and implement custom applications, workflows, and integrations within the ServiceNow platform and modules (HRSD, WSD) to meet business needs in a DoD environment. Support integrations between ServiceNow and other systems e.g. SAP Success Factors, SAP HCM, Security Centre SaaS, Microsoft Office ServiceNow Installation & Configuration: Install, configure, and deploy the ServiceNow platform, ensuring optimal performance and reliability, specifically for both SIPR and NIPR networks. Upgrades: Manage the upgrade process for ServiceNow instances within the DoD environment, ensuring successful transitions to new versions of ServiceNow with minimal disruption and maintaining compliance with DoD security standards. Customization & Configuration: Customize ServiceNow modules, forms, and UI to meet client requirements, including scripting and creating business rules, client scripts, and UI policies. Collaboration: Work closely with cross-functional teams, including business analysts, system administrators, and project managers, to understand requirements and deliver effective solutions. Testing & Troubleshooting: Perform testing to ensure functionality works as intended, and troubleshoot issues to resolve them efficiently. Key Skills: Proven experience with ServiceNow development in enterprise environment including custom applications, UI customization, scripting, and integrations. Glide API for ServiceNow platform integrations and enhancements PowerShell, Python, or Shell scripting Profound knowledge with ServiceNow modules such as Incident Management, Change Management, Service Catalog, and CMDB. Extensive experience with ServiceNow HRSD and/or WSD, including case management, ticketing systems, and HR lifecycle events (On-boarding, offboarding etc.) Experience with ServiceNow installations, upgrades, and platform management. Excellent English Communication Previous Experience & Qualifications: A degree in Computer Science or equivalent or a related discipline; or equivalent work experience Role: Software Development - Other Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: B.Sc in Computers, B.Tech/B.E. in Computers Key Skills Skills highlighted with ‘‘ are preferred keyskills ServicenowCMDBServicenow DevelopmentHrsd Glide APIJavascriptwsdService Catalog