Job description Are you passionate about driving customer successInterested in learning new technologiesDo you thrive in a dynamic, fast-paced environmentFBA is seeking a Support Engineer to assist our business intelligence engineers, investigation specialists, and ML data associates in developing, maintaining, and automating tech solutions with a focus on end-to-end Seller Experience (SX). This includes, but is not limited to, Seller reimbursements, Seller coaching, Seller abuse, Seller Returns, FC operations, AWS security breaches, tech solution documentation, and automating and improving repetitive processes. You will frequently collaborate with program and product managers, who work with global and regional teams to launch new web pages, portals, and tools for our Sellers. Your role will be instrumental in ensuring that all tech-related, business-critical issues preventing Sellers from adopting FBA programs and services are resolved. While we obsess over issue resolution, you will also develop tools to scale our support and service quality, and provide critical input for product prioritization to address root causes of SX issues. In a typical day, as a Support Engineer, you will: Trace Seller specific defects across upstream systems and data lake to detect, investigate, and fix the root causes (e.g., algorithmic bottlenecks, data quality issues, software flaws). Develop the tools for the efficient Seller coaching. Assess the health and compliance of Seller-facing and internal web portals used to resolve Seller escalations. Troubleshoot, diagnose, reproduce (if needed), and fix operational issues in analytics pipelines. Automate standardized processes using Python scripts. Provide ad-hoc data using SQL for faster seller escalation case resolution or proactive insights sharing. Apply case management tools to manage and prioritize issues based on multiple factors, including Seller impact. Develop visual SX monitoring solutions with alerts (e.g., in Amazon QuickSight). Architect tech solutions on AWS to support standardized processes or feed internal systems. Conduct regular assessments and document technical artifacts created by BIEs to ensure compliance and error-free execution. Proactively seek solutions to Seller needs, communicate trends to leadership, and suggest innovative tech solutions to make a step change in SX. Drive internal projects that improve support-related processes and FBA programs SX. Build and contribute to tech training materials and documentation. We are open to hiring candidates to work out of the following location: Hyderabad, TS, IND - Bachelors degree in computer science or a related quantitative field - 5+ years of hands-on experience in technical support, data engineering, business analytics, or related field - 5+ years of experience working with and extracting data from relational databases (SQL) - 3+ years of experience troubleshooting and debugging technical systems - Experience scripting in modern programming languages (Python) - Experience in agile/scrum or a similar collaborative workflow - Demonstrated skills and passion for operational excellence - ADAPTABLE: You willingly undertake a variety of tasks, switching from complex to routine tasks as needed. You quickly adapt to new technologies and products and work effectively with a variety of personalities and work styles. - BIG PICTURE: You solve problems at their root by stepping back to understand the broader context. - PROACTIVE: You demonstrate energy and initiative in solving problems, exploring all possible avenues to get the job done. - Experience working with cloud services (preferably AWS services for databases, compute, storage, or analytics) - Experience working with business intelligence solutions (e.g., Tableau, Power BI, Amazon QuickSight) - Knowledge of web services or e-commerce operations - Proven documentation skills read more Key Skills Computer scienceData analysisDebuggingWorkflowCustomer serviceBusiness intelligenceTechnical supportMonitoringSQLPython

Job description Experience: o 8 - 10 years of experience in Automic Workload Automation, with a focus on Implementing/ solutioning Automic automation for enterprise environments. o Proven expertise in designing and implementing complex automation solutions across large IT landscapes, including cloud, on-premises, and hybrid infrastructures. o Strong knowledge of infrastructure automation and experience integrating Automic into cloud platforms (AWS, Azure, Google Cloud) and on-prem systems. o Experience with developing and customizing Automic Action Packs and extending platform functionality through custom integrations. Job Summary: We are seeking a seasoned Automic Expert with over 8-10 years of experience in architecting and delivering automation solutions across complex IT landscapes. In this senior role, you will take a leadership position in designing, building, and optimizing Automic Workload Automation solutions that drive efficiency, scalability, and reliability for our IT infrastructure. As an expert, you need to guide the strategic direction for integrating Automic into various IT systems, automating workflows, and ensuring alignment with business needs. You ll collaborate closely with key stakeholders across operations, development, and DevOps teams to design comprehensive automation strategies that meet operational objectives. If you thrive on solving complex automation challenges and enjoy architecting solutions that shape the future of IT, this is the role for you. Key Responsibilities: Automic Platform Leadership: o Design scalable and resilient automation solutions that integrate with cloud platforms, on-prem systems, databases, and hybrid environments. o Define automation strategies for enterprise-level projects, focusing on streamlining operations, improving uptime, and reducing manual intervention. o Take ownership of the Automic platform architecture, overseeing installations, configurations, upgrades, and performance tuning to ensure the environment s stability and scalability. o Implement custom workflows, jobs, and schedules to meet business-critical needs. o Provide technical leadership on the development of Automic Action Packs and custom components to extend automation capabilities. Infrastructure Automation: o Architect and deliver solutions for infrastructure automation using Automic, driving automation for server provisioning, patch management, deployments, and system monitoring. o Lead initiatives to automate processes across multi-cloud environments, integrating with platforms like AWS, Azure, and Google Cloud. Technical Leadership and Collaboration: o Act as the subject matter expert on all things Automic, guiding and mentoring team members while collaborating with IT, DevOps, and business teams to deliver robust automation solutions. o Drive discussions and provide thought leadership on best practices for infrastructure automation, ensuring continuous improvement and optimization of automation frameworks. Innovation and Optimization: o Continuously assess and evaluate emerging technologies in workload automation, identifying areas where new features or tools can be leveraged to further optimize the Automic environment. o Lead automation innovation initiatives to ensure the IT landscape remains future-proof and aligned with the latest industry trends in automation and AI-driven orchestration. Documentation and Standards: o Establish and maintain architectural standards and best practices for using Automic in the IT infrastructure. Ensure all documentation, from workflows to integrations, is kept up-to-date and accessible . Technical Skills: o Deep expertise in Automic Automation Engine, with hands-on experience in architecture, administration, and workflow development. o Strong understanding of infrastructure automation tools and frameworks, with scripting capabilities in languages like Python, Shell, and PowerShell. o Experience in CI/CD pipeline integration using tools like Jenkins, GitLab, or Azure DevOps to drive continuous delivery. Soft Skills: o Ability to think strategically and arc

Job description **The role is for 1 year term in Amazon Are you interested in applying your strong quantitative analysis and big data skills to world-changing problemsAre you interested in driving the development of methods, models and systems for strategy planning, transportation and fulfillment networkIf so, then this is the job for you. Our team is responsible for creating core analytics tech capabilities, platforms development and data engineering. We develop scalable analytics applications across APAC, MENA and LATAM. We standardize and optimize data sources and visualization efforts across geographies, builds up and maintains the online BI services and data mart. You will work with professional software development managers, data engineers, business intelligence engineers and product managers using rigorous quantitative approaches to ensure high quality data tech products for our customers around the world, including India, Australia, Brazil, Mexico, Singapore and Middle East. Amazon is growing rapidly and because we are driven by faster delivery to customers, a more efficient supply chain network, and lower cost of operations, our main focus is in the development of strategic models and automation tools fed by our massive amounts of available data. You will be responsible for building these models/tools that improve the economics of Amazon s worldwide fulfillment networks in emerging countries as Amazon increases the speed and decreases the cost to deliver products to customers. You will identify and evaluate opportunities to reduce variable costs by improving fulfillment center processes, transportation operations and scheduling, and the execution to operational plans. Major responsibilities include: Translating business questions and concerns into specific analytical questions that can be answered with available data using BI tools; produce the required data when it is not available. Writing SQL queries and automation scripts Ensure data quality throughout all stages of acquisition and processing, including such areas as data sourcing/collection, ground truth generation, normalization, transformation, cross-lingual alignment/mapping, etc. Communicate proposals and results in a clear manner backed by data and coupled with actionable conclusions to drive business decisions. Collaborate with colleagues from multidisciplinary science, engineering and business backgrounds. Develop efficient data querying and modeling infrastructure. Manage your own process. Prioritize and execute on high impact projects, triage external requests, and ensure to deliver projects in time. Utilizing code (SQL, Python, R, Scala, etc.) for analyzing data and building data marts - 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience - Experience with data visualization using Tableau, Quicksight, or similar tools - Experience with data modeling, warehousing and building ETL pipelines - Experience in Statistical Analysis packages such as R, SAS and Matlab - Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling - Experience with AWS solutions such as EC2, DynamoDB, S3, and Redshift - Experience in data mining, ETL, etc. and using databases in a business environment with large-scale, complex datasets read more Key Skills Supply chainSASData modelingSchedulingOracleBusiness intelligenceData miningMATLABAnalyticsPython

Job description Amazon s Selection expansion team started operations in March 2009 and has grown steadily in scope ever since. This is a global program supporting all marketplaces and operates out of Chennai. Amazon eCommerce Selection and Catalog Systems group at Amazon focuses on making direct impact on Selection for Amazon s Retail 3rd party marketplace business across markets worldwide. The Selection Expansion team within this group owns end to end processes for discovering, prioritizing and adding new selection available to customers across different markets worldwide. This drives one of Amazon s core focus areas: providing the widest selection to customers. We operate in a fast paced, rapidly growing environment offering new challenges and opportunities for making impactful changes in the Amazon ecosystem. Program Manager in this group is expected to interact directly with Amazon internal stakeholders across the globe to deliver on operational goals, drive process improvements and deliver business value. The person will be expected to be skilled in understanding customer needs, setting and managing expectations, building customer confidence through effective communication, reliable delivery, robust processes, and sound reporting metrics. The person will also be responsible for defining and driving customer impact metrics across programs and marketplaces through process changes and improvements in customer experience for the product/process that he/she manages. The person will work with cross skilled team of associates (technical non-technical), business analysts, program and product managers to carry out business critical processes. The individual would be responsible for overall planning, budgeting, growth, delivery, process efficiency and productivity for their work groups. 1. Drive cross functional programs/ projects to deliver business value for the team; be part of projects involving new feature definition to improve processes, customer adoption and to reduce cost. 2. Work with data engineering team and Software development teams to improve tools, processes and reporting dashboards 3. Engage stakeholders across globe; demonstrate business acumen and skills in driving change by developing business proposals and driving implementation of recommendations through effective written and oral communication. 4. Work with operations team to drive implementation of new programs products 5. Extract data through SQL queries and analyze historical data to build quality improvement initiatives and drive quality strategies across teams 6. Formulate, implement and track career development plans for team of highly skilled resources. - 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules read more Key Skills Career developmentQuality improvementProcess efficiencyProject managementProcess improvementCustomer experienceBudgetingStakeholder managementOperationsBusiness development

Job description At Amazon Advertising Global Team, we sit at the intersection of advertising and eCommerce. With millions of customers visiting us every day to find, discover, and buy products, we believe that advertising, when done well, can enhance the value of the customer experience and generate a positive return on investment for our advertising partners. We strive to make advertising relevant so that customers welcome it - across Amazon s ecosystem of mobile and desktop websites, proprietary devices, and Amazon Advertising. If you re interested to improve advertising experience for customers with relentless focus, you ve come to the right place! Project managing the execution of advertising campaigns with internal Design, AdOps, Quality Assurance and global Campaign Management teams Manage the troubleshooting of issues as surfaced during the campaign life-cycle Dive deep on data to develop and manage process and product improvement projects with internal stakeholders to improve cross-vertical/cross-locale efficiencies Manage end-to-end campaigns for specific areas of business. Responsible for giving timely responses to stakeholders on related tasks with guidance, i.e., as per standard operating procedures (SOP) and SLA. Follow established SOPs, inventing and simplifying along the way Meets business metrics and goals, i.e., and service level agreements (SLAs) production, and quality targets A day in the life You will earn trust and foster frustration-free advertiser experiences through seamless project management of campaigns aimed at helping advertisers grow their business on Amazon while upholding our end customers experience. You will work with internal stakeholders to deliver results that matter to our advertisers for long-term growth. Campaign Creative Managers provide efficient and accurate campaign management while identifying opportunities to continuously improve our workflows and implement best practices across teams. This means diving deep on campaign management workflow improvements, analyzing defects and developing programs to fix root causes, and developing scalable mechanisms to deliver results. The role provides a fast-paced environment that offers team members continual opportunities to learn, be curious and develop their skills. About the team This roles sits with the Global Advertising Services Org and may support various categories/verticals based upon the needs of the business. Campaign Creative Managers work with advertising operations and Campaign Creative Managers to ensure campaign delivery and advertising customer success. - Experience with Excel - Bachelors degree in any discipline - Experience analyzing data and best practices to assess performance drivers - 3+ years of digital advertising experience - Strong problem-solving skills - Experience in e-commerce or online advertising - Experience analyzing key open issues and resolution metrics for each of the managed accounts - Experience in relationship management within technology, start-ups, or SaaS Platforms - Strong written and verbal communication skills in English read more Key Skills Relationship managementService levelManager Quality AssuranceCampaign managementProject managementStandard operating proceduresWorkflowCustomer experienceTroubleshootingdigital advertising

Job description Amazon Prime is one of the world s most successful membership programs, offering unmatched convenience, entertainment, and value. We are seeking a Senior Product Manager to lead product strategy and development for Prime Benefits in India, with a focus on delivering meaningful innovations and evolving the benefits portfolio to meet changing customer needs. In this role, you will define the vision and roadmap for how Prime benefits are designed, developed, and delivered to millions of members. You will be responsible for identifying unmet customer needs, evaluating market opportunities, shaping new benefit constructs, and working with tech, design, and business teams to build products that scale. The role will focus on building the right benefits and making them work seamlessly within the Prime ecosystem. You will collaborate closely with global Prime product teams and Amazon business units (e.g., Prime Video, Shipping, Payments, and Corp BD) to evaluate new benefit concepts, build integration strategies, and launch high-impact experiences. Your work will influence how millions of customers perceive and derive value from their Prime membership. Own the end-to-end product lifecycle for Prime Benefits from strategy and concept to development and launch. Develop a long-term roadmap for enhancing existing benefits and introducing new ones aligned with customer needs and business goals. Partner with engineering, UX, and cross-functional teams to define requirements, prioritize features, and deliver high-quality experiences. Evaluate trade-offs and make high-judgment decisions to balance customer delight, operational complexity, and scalability. Use customer insights and behavioral data to inform benefit construct and optimize adoption and engagement. Partner with international teams to ensure global alignment while building locally relevant solutions. Represent Prime new benefits in leadership forums and contribute to planning processes like OP1/2, QBRs, and MBRs. - 5+ years of product or program management, product marketing, business development or technology experience - Bachelors degree or equivalent - Experience owning/driving roadmap strategy and definition - Experience with end to end product delivery - Experience with feature delivery and tradeoffs of a product - Experience as a product manager or owner - Experience owning technology products - Experience in influencing senior leadership through data driven insights - Experience working across functional teams and senior stakeholders - Knowledge of key customer experience metrics and methodology (e.g., NPS) read more Key Skills ScalabilityManager Program ManagementShapingproduct life cycleManager TechnologyCustomer experienceOperationsProduct marketingProduct strategyRecruitment

Job description About Amazon.com Amazon.com strives to be Earths most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazons evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the companys DNA. The worlds brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. About RBS The Retail Business Systems (RBS) group is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best catalog quality, wide selection, supply chain defects and compliance programs. The team s primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled have a direct impact on customer buying decisions and online user experience. Key Performance Areas: 1) Ambiguity Management; will be working in new environment where there is no clear right path or solution defined earlier. 2) Program Development; Developing the strategy and align with leadership. 3) Building Solutions; Developing tech-first solutions for reducing the manual dependency to drive cost-effective and centralized teams. 4) Dive Deep and eliminate Defects; Diving deep on the data, analyzing trends, inputs to provide data driven solutions to permanently eliminate the defects. 5) Stakeholder Management; Understand partner teams problems, identify sweet spots to enable premium relationship with key high-level stakeholders such as category leaders, country managers of new MP launches. 6) Deliver Results; Work backwards from the business impact and customer experience to define the steps to followed About the team: The FinCat program aims to reduce incorrect and missing categorization of financial attributes (GL, Category, Subcategory) for catalogs worldwide by deploying an automated solution. The north star of the program is to rectify categorization defects even before an ASIN is generated Candidate Profile: The successful candidate will have project management skill with the ability to conduct in-depth analyses, think big and identify game-changing opportunities. In addition, you will be expected to deliver solutions and programs that are technology based, highly scalable, secure, and flexible - all while maintaining customer and business partner focus. You will work with internal and external stakeholders to identify, define, and specify solutions meeting our customers and selling partner s needs. The individual would have targets on process standardization, automation and business metrics. Would engage with the business and support/service teams and build customer confidence through quality delivery, robust processes and sound reporting metrics. The individual would be responsible and be a point of escalation for the delivery by the teams working with him/her. You will navigate through Amazons intricate supply chain processes, tools and identify opportunities to create impact by optimizing Amazons inventory disposal mechanisms and processes. This will entail interacting on daily basis with WW Amazon teams across Supply Chain Optimization Technologies, Retail, and various other Tech teams. You will Think Big and leverage existing Tech solutions built to scale the program while also conceptualizing and building new Tech solutions. - 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements - 3+ years

Job description Join our Customer Trust team at Amazon Pay to lead end-to-end fraud prevention and risk management initiatives. In this role, you will develop and implement strategies to enhance payment security while maintaining a seamless customer experience. You will collaborate with cross-functional teams to build innovative solutions that protect millions of customers and merchants across global markets. - Design and implement comprehensive risk management programs to protect payment transactions across multiple geographic regions - Partner with product and machine learning teams to develop automated fraud detection and prevention solutions - Create and standardize investigation protocols to improve accuracy and resolution time for fraud cases - Lead cross-functional initiatives with Analytics, Product, and Engineering teams to identify and address security vulnerabilities - Develop measurement frameworks and analytics dashboards to monitor program effectiveness and drive data-driven decisions - Build and maintain relationships with external partners to strengthen fraud prevention capabilities - Establish best practices and standardized processes for emerging markets in Latin America, Middle East, and Asia Pacific regions - Collaborate with marketing teams to develop customer education programs on payment security and fraud prevention A day in the life You will start your day reviewing key metrics and fraud patterns from different regions. You might meet with machine learning teams to discuss new detection models, collaborate with product teams on security feature implementations, or present program results to senior leadership. You will analyze trends, make strategic decisions about risk thresholds, and work across teams to implement solutions that protect both customers and the business. About the team The Customer Trust team is central to Amazon Pays mission of becoming the most trusted payment experience globally. We are a diverse group of problem solvers who combine analytical thinking with customer obsession to build innovative security solutions. Our team works across multiple geographies and collaborates with various Amazon teams to protect millions of transactions daily. - 5+ years of working cross functionally with tech and non-tech teams experience - 5+ years of program or project management experience - 5+ years of delivering cross functional projects experience - Experience defining program requirements and using data and metrics to determine improvements - 2+ years of driving process improvements experience - Masters degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field - Experience working in fraud and abuse prevention space in large consumer facing payments or fintech space read more Key Skills Organizational developmentInstructional designProject managementAnalyticalMachine learningCustomer experienceRisk managementFraud detectionAnalyticsBusiness operations

Job description Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Registration and Compliance Operations (RCO) group designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.com. The Program Manager will be responsible for driving global strategy and initiatives/process improvement programs and projects. Expectation from the role is to gain a deep understanding of function and work with all critical stakeholders to drive process, technology improvements and own end to end projects related to Capacity planning, WFM, Cost and Queue Management. This position requires leadership ability to facilitate and execute cross functional projects as well as the ability to teach those methods to other managers and team members, associates, in order to foster a culture of continuous improvement. Key responsibilities associated with this position include the following: 1. Program Management: a. Demonstrate knowledge of improving processes through project management mechanisms/methods and can perform complex analysis when exposed to unstructured and structured data. b. Design/develop/deploy (process) scalable mechanisms of global RC functions through industry standard practices c. Work with leadership team to drive critical business initiatives. d. Develop, implement and govern KPIs reporting for the portfolio providing visibility to the milestones and performance across all projects. e. Drive and influence multiple stakeholders on project improvement opportunities f. Establish and continually improve the consistency, predictability and efficiency of the project delivery by providing leadership guidance and sharing best practices. g. Manage multiple projects requiring frequent communication, organization/time management and problem solving skills. h. Demonstrate discretion and independence in coordination of project scoping and selection to align with business objectives. I. Communicate across all levels on project and program progress. - 2+ years of program or project management experience - Knowledge of Lean principles and DMAIC methodology - Experience in MS Access and SQL - Experience in requirement gathering and ability to write clear and detailed requirement document read more Key Skills MS AccessProject managementProcess improvementManager Program ManagementGlobal StrategyProject deliveryContinuous improvementOperationsSQLCapacity planning

Job description ACES managers are focused on building continuously refining processes mechanisms made on behalf of Amazon customers, to drive into standardization efforts, act as liaisons with other departments, provide process skills build capacity of UTR pers, provide SME support to UTR, Kaizen Events in their areas of expertise, and to run and coordinate cross-functional projects for successful implementation across INGSF DG, LPC PH Hubs Network. You will help drive innovation, test new ideas and ensure that best practices are being followed safely. Six key areas that you ll always focus on include Safety, People, Quality, Customer Experience, Productivity, Costs and Environment. - Supporting project execution working across multiple function in the org. - Should be able to amicably resolve issues during passionate discussions between various functions. - Should be able to hold respective functions accountable for their deliverables. - Maintaining Health and Safety standards within your remit area, while promoting an inspiring Health and Safety culture on-site, - Be accountable for operational leadership by measuring performance, offering feedback, and providing development support. - Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact. - Strategic planning for the next three, six and twelve months, with a particular focus on peak-season planning. - Write and articulate leadership updates, MBRs and QBRs. - Establishes objectives and metrics for safety, quality, productivity, and customer experience - Provide you team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. -3+ years of program or project management experience -3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Bachelors degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements - 3+ years of data analysis experience - Masters degree - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules - Experience of Six Sigma/ Lean analytical techniques read more Key Skills Data analysisKaizenProject managementProcess improvementAnalyticalStrategic planningContinuous improvementStakeholder managementSix sigmaSQL