Job description As the primary point of contact for assigned customers, you will manage technical support, resolve issues, and represent customer interests within the company. Your role includes analyzing product updates, supporting during outages, collaborating with teams to enhance service, and maintaining optimal network health from a Service Warranty Support perspective. You Have: Technical ExpertiseProficient in network operations, technical support services, and troubleshooting. Customer CommunicationExcellent verbal and written communication skills, especially in customer-facing scenarios. Analytical AbilitiesCapable of analyzing product release notes, alerts, and customer feedback to provide actionable recommendations. Service Warranty Support KnowledgeUnderstanding of upgrade and retrofit processes within the scope of Service Warranty Support (SWS). Emergency Management FamiliarityKnowledge of Emergency Management (EM) practices, particularly outage management. Network Data ManagementProficiency in maintaining network data and customer information in relevant databases. It would be nice if you also had: Business AcumenUnderstanding of how technical services contribute to overall business goals. Advanced Problem-SolvingAbility to approach complex issues from a fresh perspective. Customer Relationship ManagementYou will be the voice of the customer, managing complex technical support situations and working to resolve conflicts effectively. Network Health and Technical ExpertiseYoull maintain a strong understanding of the customers network, providing ongoing technical support and analysis to ensure optimum performance. Sales and Service Improvement OpportunitiesYou will share sales opportunities and identify areas for service improvements, actively contributing to business growth. Cross-Functional CollaborationYoull work closely with various internal teams such as Care Program Management, Emergency Management, and Sales, helping improve internal processes and service delivery. Mentorship and LeadershipAs a mentor, youll share your knowledge with team members, guiding their development and improving overall team performance. Role: Customer Retention - Non Voice Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Non Voice Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills project managementcustomer servicecustomer retentioncustomer supportcustomer advocacy customer relationshipteam managementprogram managementclient servicingcustomer focusaccount managementtechnical supportkey account management

Job description Role & responsibilities You will be a member of the Customer Experience Team, supporting the organization and our customers in all the matters related to the services provided by FedEx. Providing day-to-day supervisory and/or coordination support to a team of representatives & Senior Representatives. Responsible for day-to-day completion of team tasks as well as delegated first level employee-related activities, as defined by local policies. This may include day-to-day performance monitoring/management and development discussions, employee related administration, supporting initial/informal disciplinary action activities. Ensuring that team meets the performance goals. Managing customer escalations and ensuring customer service performance is enhanced by addressing customers pain areas It involves performance or development coaching. Preferred candidate profile Have exceptionally effective communication skills (both verbal & written) Focus on Client servicing Good Knowledge of Logistics Industry (not mandatory) Ability to communicate effectively across different levels Strong system skills on Microsoft Excel, Word, Access. (SQL will be an advantage) Detail oriented with an analytical bent of mind and logical thinking Abilityto identify and mitigate risks A sense of urgency and ability to execute A proactive approach, taking initiatives to resolve problems and willingness to learn Quick learner and excellent time management and, problem-solving skills Role: Customer Service Industry Type: Courier / Logistics (Logistics Tech) Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations - Other Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Team Handling Team ManagementCustomer ServiceCustomer SupportTeam SupervisionTeam LeadingTeam LeadershipInternational Voice Process

Job description ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it , our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage an d passion to drive life-changing impact to ZS. Our most valuable asset is our people . At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. The Database Administrator will support, configure, maintain, and troubleshoot PostgreSQL, MySQL and MSSQL databases on AWS and Private cloud platform to address business problems across multiple client engagements (from conception through release) for non-production and production environments. Our projects range from custom built applications to configuration/implementation of other web-based solutions. What You'll Do Install, configure, manage, upgrade, and troubleshoot PostgreSQL, MySQL and MSSQL on AWS/Private Cloud as EC2/RDS/VM. Provide day-to-day support for production and non-production environment. Knowledge of Python based automation for database administration. Maintain and optimize database application performance through tuning. Proactively monitor database systems to ensure secure services with minimum downtime. Identifying appropriate use of AWS operational best practices Manage backup and restore operations. Ensure availability and performance of the databases that support the system. Monitor AWS resources allocated to the databases and ensure high resilience and performance tuning. Provide trend analysis to the management team to enable informed decision making. What You'll Bring Bachelor's degree in Computer Science, Information Technology, or a related field. Proficiency inPostgreSQL, MySQL, and MSSQLdatabase management. Experience withAWS services(EC2, RDS) and Private Cloud environments. Strong knowledge ofPythonfor database automation tasks. Expertise indatabase performance tuningand optimization. Familiarity withbackup and restore operations. Perks & Benefits ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member. We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Considering applying At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact and deliver better outcomes for all. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above.

Job description The Company Secretary is responsible for ensuring the company complies with all statutory and regulatory requirements, maintaining corporate governance standards, and providing secretarial support to the Board of Directors. Role: Company Secretary / Compliance Officer Industry Type: Real Estate Department: Finance & Accounting Employment Type: Full Time, Permanent Role Category: Accounting & Taxation Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Company Secretarial Functions Companies ActLegal OperationsLegal ComplianceCorporate Law

Job description Monitor and follow up status of the on-line orders from our clients based in Asia (mostly China). Responds to our clients' concerns and maintain quality communication Coordination work with Headquarter in HK; training and follow-up; Coordinating with production team for status of orders and updating respective clients over Asia. Analyse CRM feed backs Candidate Profile: Minimum 2 to 3 years experience in direct Customer Relationship profile. Fluency of ENGLISHis MUST Bothspeaking & writing. Professional attitude, hardworking and sincere. Ability to work with team mates with good coordination Excellent knowledge in Computer MS WORD,MX EXCEL& MS OUTLOOK operation. Self motivated and organized . Role: Customer Success Associate Industry Type: Packaging & Containers Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Customer Relationship Management Customer SupportCustomer SuccessRelationship ManagementCRM

Job description Job Title: Program coordinator/Student Support Location: Naraina Department: Support Services, UPES Online Reports To: Student Operations Manager / Team Lead Job Summary: We are looking for dynamic, empathetic, and process-oriented professionals to join our Student Support team. This role is central to ensuring a seamless and supportive experience for students enrolled in our online programs. You will handle fee-related queries, manage inbound and outbound calls, resolve academic and operational issues, and close support tickets in a timely manner Key Responsibilities: Student Query Management: Respond promptly and accurately to student inquiries via phone, email, and support portal regarding fees, classes, exams, results, portal access, etc. Ticket Resolution: Track, manage, and close assigned student support tickets within the defined turnaround time (TAT). Inbound & Outbound Calls: Attend inbound calls and offer resolution or route the query to the appropriate department. Make outbound calls to follow up on student issues, collect pending documents, or confirm resolution. Fee Follow-ups & Collection: Follow up with students for pending fee payments. Provide clarity on fee structure, instalment plans, and payment deadlines. Documentation & Escalation: Maintain proper records of interactions. Escalate unresolved or complex issues to relevant stakeholders or departments. Coordination with Internal Teams: Collaborate with academic, examination, LMS, and finance teams to ensure student concerns are addressed effectively. Key Requirements: Graduate in any discipline; postgraduate preferred. 1-3 years of experience in customer support/academic operations/BPO preferred. Excellent verbal and written communication skills (English + regional languages a plus). Familiarity with CRM tools, ticketing systems, and MS Office. Strong problem-solving skills and a student-first attitude. Ability to multitask and stay calm under pressure Preferred Skills: Experience in the education/edtech sector. Understanding of online learning environments, LMS platforms, or ERP systems. Ability to handle a high volume of calls/emails with empathy and efficiency. Role: Customer Success Associate Industry Type: E-Learning / EdTech Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Program Coordination Customer SupportERPLMSCRM ManagementCoordinationDocumentationAcademic OperationsTicket ManagementMS Office

Job description ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it , our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage an d passion to drive life-changing impact to ZS. Our most valuable asset is our people . At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. HR Assistant HR Services provide support services to ZS professionals as they complete their work. The administrative services team provides administrative support, travel planning, operations, catering coordination, and facilities management. What you'll do Increase productivity of consulting HR leaders by handling the administrative tasks (such as, travel arrangements, expense reporting, calendar management, interacting with vendors and clients, email correspondence, etc.) Provide scheduling support to multiple individuals (appointment, calendar and meeting management) Complete expense reports within compliance guidelines, process invoices for payment, and assist with other administrative processes, as needed Prepare domestic and international travel logistics (itineraries, visas, etc.) Coordinate internal and external meetings/activities (i.e. venue selection/reservation and set-up, hotel accommodations, catering, etc.) Prepare and organize documents for client proposals and presentations as needed (contract tracking, printing, organizing and archiving meeting support materials) Address problems and troubleshoot with internal and external stakeholders Handle special projects with demanding deadlines Participates in group learning and/or knowledge sharing What you'll bring High school diploma required. Post-secondary education or Associate or Bachelor degree preferred. 1 - 3 years of relevant work experience as an administrative/operations assistant, preferably in a professional services environment Fluent in MS Office (Word, PowerPoint, Excel and Outlook), travel and expense reporting applications Strong oral and written communication skills Professional appearance and demeanor with ability to exercise good judgment and discretion Attention to detail, dependability, punctuality Proactive self-starter with ability to manage a wide variety of tasks and meet deadlines Experience working both independently and with a team in a demanding environment Sense of humor appreciated Perks & Benefits ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member. We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Travel Travel is a requirement at ZS for client

Job description ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it , our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage an d passion to drive life-changing impact to ZS. Our most valuable asset is our people . At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. Cloud Engineer As a Cloud Engineer , you will be an individual contributor and subject matter expert who maintains and participates in the design and implementation of technology solutions. The engineer will collaborate within a team of technologists to produce enterprise scale solutions for our clients’ needs. This position will be working with the latest Amazon Web Services technologies around cloud architecture, infrastructure automation, and network security. What You'll Do: Identify, test prototype solution and proof of concepts on public clouds Help develop architectural standards and guidelines for scalability, performance, resilience, and efficient operations while adhering to necessary security and compliance standards Work with application development teams to select and automate repeatable tasks along with participating and assisting in root cause analysis activities Architect cloud solutions using industry-leading DevSecOps best practices and technologies Review software product designs to ensure consistency with architectural best practices; participate in regular implementation reviews to ensure consistent quality and adherence with internal standards Partner closely with cross-functional leaders (platform engineers / software development / product management / business leaders) to ensure a clear understanding of business and technical needs; jointly select the best strategy after evaluating the benefits and costs associated with different approaches Closely collaborate with implementation teams to ensure understanding and utilization of the most optimal approach What You'll Bring 1-4 years in an Infrastructure Engineering / Software Engineering / DevOps role, deploying and maintaining SaaS applications 1-4 years’ experience with AWS/Azure/GCP cloud technologies and at least one cloud proficiency certification is required Hands-on experience with AWS services like Lambda, S3, RDS, EMR, CloudFormation (or Terraform), CodeBuild, Config, Systems Manager, ServiceCatalog, Lambda, etc. Experience building automation using scripting languages like Bash/Python/PowerShell Experience working and contributing to software applications development/deployment/management processes Experience in architecting and implementing cloud-based solutions with robust Business Continuity and Disaster Recover requirements Experience working in agile teams with short release cycles Possess strong verbal, written and team presentation communication skills. ZS is a global firm; fluency in English is required This role requires healthy doses of initiative and the ability to remain flexible and responsive in a very dynamic environment Ability to work around unknowns and develop robust solutions. Experience of delivering quali

Job description ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it , our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage an d passion to drive life-changing impact to ZS. Our most valuable asset is our people . At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. We seek an Audit & Compliance Associate to join our Pune, India office. As a member of the ZS Software as a Service (SaaS) Hosting Team, the Information Security and Compliance Associate Associate will perform (and participate in) the planning, execution, and reporting on technology infrastructure and application security and compliance audits in support of various internal compliance requirements and initiatives as well as client directed compliance mandates. What you’ll do Perform audits in accordance with the plan based on various control frameworks and standards; Establish, monitor, document, and update compliance controls and findings; Create remediation plans based on findings and initiate projects, as necessary, in order to meet commitments made within remediation plans; Participate in client directed audit and compliance initiatives, including but not limited to, SAS 70 (SSAE 16) audits, client SOX audit assistance requests and Vendor Data Security and Privacy assessments; Develop and update IT Policies, process maps, templates and supporting change management tools, as often as needed; Assist in the development of training material in support of IT Policy adoption enterprise wide; participate in compliance training workshops, as needed; Monitor compliance with existing IT Policies and supporting tools; Liaison with ZS Client Teams and the ZS SaaS Hosting Team Manager to ensure that all mutually agreed upon business operations SLAs are met; Plan and participate in DR planning and testing; Assist with vendor review and selection in support of on-going internal and client directed compliance initiatives; Assist the Legal team with the review of client contracts as it relates to technology specific compliance requirements; Assist the Legal team with the interpretation of various US and EU laws and technical compliance directives and determine potential impact to the organization. Assist with the completion of client RFPs and RFIs as it relates to compliance; Work with IT, consulting, SD Group and legal teams on compliance standards; Security and compliance projects as assigned. What you’ll bring 2 years of information systems experience with audit planning, risk assessment, and reporting/documentation Hardware, software, and networking information technologies IT security, controls, practices, and procedures Working knowledge of various control frameworks like mentioned below are desirable COBIT – Control Objectives for Information and Related Technology ISO/IEC 27002:2005 – Code of Practice for Information Security Management ITIL – Information Technology Infrastructure Library SOX – Sarbanes-Oxley HIPAA HITECH – Health Insurance Portability and Accountability SAS 70 – Statement of Auditing Standar

Job description ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it , our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage an d passion to drive life-changing impact to ZS. Our most valuable asset is our people . At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. The Cloud Network Engineer role is to plan, organize, overall operations to ensure the stable operation of the organization’s IT infrastructure. As a member of the Networking Team you will utilize your extensive hands-on experience in designing and building resilient cutting-edge technology on-prem and Cloud-based network infrastructure, including Aviatrix, and Cloud architectures. Are looking for a growing and dynamic firm where you can make an immediate impactIf so, we encourage you to read below. What You’ll Do Network & Security administration & working on Network & security product like Cisco ASA, Palo Alto, F5, Router, Switches, Zscaler etc. Act as the subject matter expert in Network & Security Domain. Responsible for troubleshooting on Network & Security Environment. Review the existing SOPs & technical runbooks & also create new SOP documents/runbooks for innovative technologies/process. Other duties as assigned. What You’ll Bring Knowledge of various security methodologies and processes, and technical security solutions. Good Knowledge of Next Generation Firewall, Web proxy, Cloud Proxy , F5 LTM , F5 WAF. Must possess excellent communication, problem-solving, and organizational skills. Ability to clearly present technical approaches or findings in oral and written format. Ability to present ideas in business-friendly and user-friendly language. Highly self-motivated and directed. Strong relationship building skills. Awareness of latest technologies and trends. Experience using a ticketing system for ITIL-based incident, problem and change management Perks & Benefits ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member. We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Considering applying At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact and deliver better outcomes for all. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed