Job description Job Description: Role : Customer Service Manager - Emerging Channel Location : Hyderabad Support and assist the administrative activities related to the personnel aspects of logistics such as transporting staff, food, supervision, cleaning, travel of staff to service, and change and small payment. Act as a multiplier of guidelines related to health, safety, environment, and quality What are we looking for 3+ years of experience in a similar position with a strong customer service component and data analyst. Logistic and business understanding is required. High approachability and effective communication skills. Experience from designing and setting up new processes and way of working is an advantage. Ability to plan and prioritize, preferable proven based on previous work experience. What will be your key responsibilities Monitor all the KPI s needed for the activity of the Customer Service Team, including the organization of order management, calls frequency, administrative tasks, contact route, claims processing, timings, etc. Establish effective communication, understand the needs for improvement and provide insights to optimize performance. Be able to build synergies with all departments, especially a close collaboration with Sales Supply Chain and Finance to guarantee the best support for each type of customer. Prepare external communication towards customers on supply chain disruptions Supports Customer Service Representatives in all daily operations and seeks improvements within the department of Customer Service. Lead and participate continuous improvement projects Support local Key user for internal systems p articipating in yearly testing, attending periodic key user meeting and ad hoc trouble shooting. What can you expect from Mars Work with diverse and talented Associates, all guided by The Five Principles. Join a purpose driven company, where we are striving to build the world we want tomorrow, today . Best-in-class learning and development support from day one, including access to our in-house Mars Universit y. An industry competitive salary and benefits package, including company bonus. Find out more about w h at Mars can offer you by visiting our Global Careers site. Role: Customer Service Industry Type: Consumer Electronics & Appliances Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations - Other Education UG: Any Graduate PG: Any Postgraduate Key Skills Order managementSupply chainAdministrationenvironment health safetyCustomer serviceContinuous improvementTroubleshootingClaims processingBusiness understandingLogistics

Job description Job Title: Senior Manager - Finance Location: Bangalore Experience Required: 8-10 years Qualification: CA or MBA (Finance) Reporting To: Director Role & Responsibilities: As the Senior Manager - Finance, you will be responsible for overseeing key financial operations, ensuring compliance, and driving strategic financial decisions. Your key responsibilities will include: Cash Flow & Accounting Management: Daily oversight of cash flow, accounts receivables, and payables. Financial Planning & Budgeting: Develop and implement financial plans, budgets, and forecasts. Financial Reporting: Prepare and analyze financial statements, ensuring accuracy and timely reporting. Compliance & Audit: Ensure adherence to statutory laws, coordinate audits, and verify books of accounts. Investment Analysis: Evaluate investment opportunities and secure funding as needed. Financial Governance: Establish and maintain financial policies and procedures. Performance Review: Monitor financial ratios, analyze variances, and provide actionable insights. Desired Candidate Profile: Qualified CA or MBA (Finance) with 8-10 years of relevant experience. Strong expertise in financial planning, reporting, and compliance. Proven ability in managing audits, investments, and financial governance. Excellent analytical, leadership, and communication skills. This is a leadership role with significant impact on the companys financial health and growth. If you meet the criteria and are ready for a challenging yet rewarding opportunity, apply now! Role: Finance Manager Industry Type: Insurance Department: Finance & Accounting Employment Type: Full Time, Permanent Role Category: Finance Education PG: MBA/PGDM in Finance, CA in CA, Pursuing, First Attempt, Second Attempt Key Skills Skills highlighted with ‘‘ are preferred keyskills Budgeting And ForecastingCash Flow ManagementAccounts ReceivableAccounts PayablePlanning And Strategy Financial StatementsFinancial ReportingFinancial AnalysisAudit ManagementInvestment ManagementFinancial RatiosStatutory LawsRegulatory Compliance

Job description Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Associate Qualifications:Any Graduation Years of Experience:1 to 3 years Language - Ability:English(International) - Expert About AccentureAccenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Workforce AnalyticsWorkforce Experience AnalyticsAbility to work well in a teamAdaptable and flexibleAgility for quick learningWritten and verbal communicationAbility to meet deadlinesMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation Role: Customer Success Associate Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills service operationshuman resource managementworkforce managementcustomer supportwfm international bpochat processservice managementtraining managementcustomer servicecustomer carevoice processhandling escalationsperformance management

Job description Project Role :Technology Platform Engineer Project Role Description :Creates production and non-production cloud environments using the proper software tools such as a platform for a project or product. Deploys the automation pipeline and automates environment creation and configuration. Must have skills :Critical Incident Management Good to have skills :NAMinimum 3 year(s) of experience is required Educational Qualification :15 years full time education Summary:As a Technology Platform Engineer, you will be responsible for creating production and non-production cloud environments using the proper software tools. Your role involves deploying the automation pipeline and automating environment creation and configuration, ensuring seamless operations for projects or products. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Implement automation pipeline for environment creation.- Ensure proper configuration of cloud environments.- Collaborate with cross-functional teams for project success.- Troubleshoot and resolve critical incidents efficiently.- Continuous improvement of cloud environment performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in Critical Incident Management.- Strong understanding of incident response procedures.- Experience in managing critical incidents effectively.- Knowledge of ITIL framework for incident management.- Hands-on experience with incident management tools.- Good To Have Skills: Experience with IT Service Management tools. Additional Information:- The candidate should have a minimum of 3 years of experience in Critical Incident Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education Role: System Security Engineer Industry Type: IT Services & Consulting Department: IT & Information Security Employment Type: Full Time, Permanent Role Category: IT Security Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills itil frameworkcritical incident managementincident responseincident managementtroubleshooting major incident managementservice managementsiemproblem managementchange managementitil certifiedbmc remedyservicenowitsmitil

Job description Project Role :Software Development Engineer Project Role Description :Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills :Retail Store Operations Good to have skills :NAMinimum 7.5 year(s) of experience is required Educational Qualification :15 years full time education Summary:As a Software Development Engineer, you will engage in a dynamic work environment where you will analyze, design, code, and test various components of application code across multiple clients. Your typical day will involve collaborating with team members to ensure the successful implementation of software solutions, performing maintenance and enhancements, and contributing to the overall development process. You will be responsible for delivering high-quality code while adhering to best practices and standards in software development, ensuring that the applications meet the needs of the clients effectively and efficiently. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior team members to enhance their skills and knowledge.- Continuously evaluate and improve development processes to increase efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in Retail Store Operations.- Strong understanding of software development methodologies and best practices.- Experience with application design and architecture.- Proficient in coding languages relevant to retail operations.- Ability to troubleshoot and resolve software issues effectively. Additional Information:- The candidate should have minimum 7.5 years of experience in Retail Store Operations.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education Role: Software Development - Other Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills software developmentapplication designretail store operationsjavascriptsoftware development methodologies c#cssc++pythoncdbmsjquerysql serversqlspringjavaasp.netoops.nethtmlmysqlsoftware engineeringdata structuresagile

Job description Skill required: Record To Report - Intercompany Account Reconciliation Designation: Record to Report Ops Associate Qualifications:Any Graduation Years of Experience:1 to 3 years About AccentureAccenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.Recording and reconciliation of transactions which have occurred between entities of the same company, also Includes assuring that transactional relationships between the entities are in balance. Reconciling AR sub ledger balances and highlighting any debit balances. It provides details of reconciling against GL, Treasury open items, intercompany reconciliation and final summary of outstanding payments with discount earned and penalties paid. What are we looking for Accounts Receivable Ledger MaintenanceAbility to establish strong client relationshipAccount Reconciliations Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation Role: Finance Executive Industry Type: IT Services & Consulting Department: Finance & Accounting Employment Type: Full Time, Permanent Role Category: Finance Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills journal entriesforecastingintercompany reconciliationbalance sheet reconciliationrecord to report accounts receivablegeneral ledger accountingaccounts payablegeneral accountingaccountinggeneral ledgerrtrr2rbank reconciliationfinance

Job description Skill required: Record To Report - Intercompany Account Reconciliation Designation: Record to Report Ops Associate Qualifications:Any Graduation Years of Experience:1 to 3 years About AccentureAccenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.Recording and reconciliation of transactions which have occurred between entities of the same company, also Includes assuring that transactional relationships between the entities are in balance. Reconciling AR sub ledger balances and highlighting any debit balances. It provides details of reconciling against GL, Treasury open items, intercompany reconciliation and final summary of outstanding payments with discount earned and penalties paid. What are we looking for Account ReconciliationsAbility to establish strong client relationshipAccounting Journal Entries Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation Role: Finance Executive Industry Type: IT Services & Consulting Department: Finance & Accounting Employment Type: Full Time, Permanent Role Category: Finance Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills journal entriesforecastingintercompany reconciliationbalance sheet reconciliationrecord to report accounts receivablegeneral ledger accountingaccounts payablepivot tablegeneral accountingvlookupaccountinggeneral ledgermisfinance

Job description Skill required: Record To Report - Intercompany Account Reconciliation Designation: Record to Report Ops Associate Qualifications:Any Graduation Years of Experience:1 to 3 years About AccentureAccenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.Recording and reconciliation of transactions which have occurred between entities of the same company, also Includes assuring that transactional relationships between the entities are in balance. Reconciling AR sub ledger balances and highlighting any debit balances. It provides details of reconciling against GL, Treasury open items, intercompany reconciliation and final summary of outstanding payments with discount earned and penalties paid. What are we looking for Account ReconciliationsAbility to establish strong client relationshipAccounting Journal Entries Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation Role: Finance Executive Industry Type: IT Services & Consulting Department: Finance & Accounting Employment Type: Full Time, Permanent Role Category: Finance Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills journal entriesforecastingintercompany reconciliationbalance sheet reconciliationrecord to report accounts receivablegeneral ledger accountingaccounts payablepivot tablegeneral accountingvlookupaccountinggeneral ledgermisfinance

Job description Skill required: Business Reporting & Governance - Reporting Analytics Designation: Measurement & Report Analyst Qualifications:Any Graduation Years of Experience:3 to 5 years About AccentureAccenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do The Business Reporting and Governance vertical helps to deploy and deliver robust tracking mechanism for SLA/KPI or any other operations on a day-to-day basis. The Governance team will be responsible for contractual compliance of various aspects of contract like Governance, Reporting, Incident Management, Change Management and Survey Management along with driving automation and analytics. Assessing, managing, using, improving, monitoring, maintaining, and protecting organizational information through a system of decision rights and accountabilities for information related processes, executed according to agreed-upon models which describe who can take what actions, with what information, when, under what circumstances and using what methods. Candidate who is good in excel and MIS reports are looked at for these skillsPrepare management reports and analysis, both recurring and ad-hoc. It focuses on tracking business performance through trusted data and insights while actively managing employee behaviors. What are we looking for Effective communication and organization skills with Polished, professional presence Experience in working on automation projects Demonstrate ability to achieve customer satisfaction through a managed service framework. Facilitation skills and Virtual teaming experience Adaptability to change. Effective collaboration skills and experience Adept in working across a heavily matrixed organization. Proficient in MS Office with advance knowledge in excel formulas. Ability to simplify and automate manual intensive processes using basic VBA, MS Access Expertise in creating reports, and exposure to using PowerBI Roles and Responsibilities: Create and Publish Daily / Weekly / Monthly Reports on time with accuracy. Deliver ad hoc reports. Find trends in data to spot any anomaly / provide data insights to the stake holders. Automate reports to reduce manual efforts. Qualification Any Graduation Role: Analytics Consultant Industry Type: IT Services & Consulting Department: Data Science & Analytics Employment Type: Full Time, Permanent Role Category: Business Intelligence & Analytics Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills ms accessbusiness reportingvlookupvbamis macrosdata analysisdata analyticsmis reportingpower bibusiness analysisbusiness analyticsdashboardsbusiness intelligencesqlreporting analysistableauadvanced exceldata visualization

Job description Skill required: Record To Report - Account Reconciliations Designation: Record to Report Ops Analyst Qualifications:BCom Years of Experience:3 to 5 years About AccentureAccenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.A type of general ledger account which contains a summary of sub-ledger accounts. Because the reconciliation account only provides a summary, no transactions are directly posted to the account. What are we looking for Agility for quick learningAbility to work well in a teamAbility to perform under pressureAdaptable and flexibleCommitment to quality Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification BCom Role: Financial Analyst Industry Type: IT Services & Consulting Department: Finance & Accounting Employment Type: Full Time, Permanent Role Category: Finance Education UG: B.Com in Commerce PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills accounts reconciliationjournal entriesforecastinggeneral ledgerrecord to report hlookupmacrosservice operationsdata analysismis reportingms accesspivot tablevlookupdashboardssqlreporting analysistableauvbaadvanced excelmis