Job description Key Responsibilities: Take inbound calls from Australian customers Promote and sell products/services Achieve daily and monthly sales targets Update CRM and follow up on leads Maintain quality and compliance standards Provident fund Sales incentives Role: Customer Service Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations - Other Education UG: Graduation Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills Communication Skills EnglishConvincing Ability

Job description Role & responsibilities Assisting in the establishment\implementation of goals, objectives, policies, procedures and systems for all operational areas of the Hospital Gathering and reporting data for fiscal, statistical and analysis purposes including Audits for compliances on accreditations Assisting in the development\implementation of cost-effective policies and procedures for all administrative and operational areas Assisting in the development and implementation of long-range plans. Planning and coordinating daily work assignments and operations. Resolving problems, both administrative and operational (including the grievances of the patients, staff and doctors) and escalating them appropriately. Ensuring compliance with regulations and standards. Ensuring the effective implementation and administration of Academic programs in the Hospital. Working with medical staff to ensure quality patient care and services are provided. Maintaining the strictest confidentiality. Performing other duties as assigned. Preparing duty rota for clinical staff as required. To be part of the Quality Improvement Initiative & protocols of the organization. Preferred candidate profile Experience Required: - 2 to 5 Years Qualification : MBBS/ BAMS/ BHMS & MHA Role: Hospital Administration Industry Type: Medical Services / Hospital (Diagnostics) Department: Healthcare & Life Sciences Employment Type: Full Time, Permanent Role Category: Health Informatics Education UG: BDS in Any Specialization, MBBS in Any Specialization, BHMS in Any Specialization, BAMS in Any Specialization PG: MBA/PGDM, PG Diploma in Any Specialization, Medical-MS/MD in Health Administration Key Skills Skills highlighted with ‘‘ are preferred keyskills Hospital AdministrationClinical OperationsClinical AdministrationMedical OperationsNABH Patient CareStaff ManagementPlanningMedication AdministrationOperations Management

Job description Job Details: Designation: Senior Process Executive Job Level: JL 2A Job Location: Pune (Work from Office) Experience: 1-2 years Shift: US Shifts Notice Period: Immediate to 15 Days Domain: US Insurance (Property and Casualty) Job Description: Basic knowledge of Insurance. Experience in insurance underwriting or finance operations will be an added advantage Should be proactive enough to understand the key responsibilities. Good Analytical Ability Good Communication Desire to Learn Industry knowledge Role: General Insurance - Other Industry Type: BPM / BPO Department: BFSI, Investments & Trading Employment Type: Full Time, Permanent Role Category: General Insurance Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Property And Casualty InsuranceProperty And CasualtyUs InsuranceProperty Insurance

Job description Seeking an experienced Retail Supermarket Store Manager to lead operations, drive sales, manage teams, and ensure exceptional customer service in a fast-paced retail environment. Role: Retail Operations Manager Industry Type: Management Consulting Department: Merchandising, Retail & eCommerce Employment Type: Full Time, Permanent Role Category: Retail Store Operations Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Client ManagementRetail OutletsSupermarket Shrinkage Control

Job description What you'll be doing Service Management, Incident Management, Problem Management, Capacity Management, Workplace type: On-site Working Incident Management Handle and resolve IT service incidents efficiently, ensuring minimal disruption to business operations. Problem Management Analyze recurring issues, identify root causes, and implement long-term solutions to enhance system reliability. Change Management Oversee IT service changes, ensuring proper documentation, risk assessment, and seamless implementation. Capacity Management Monitor and optimize IT infrastructure capacity to meet business demands and prevent performance bottlenecks. Service Improvement Continuously assess and enhance IT service processes to improve efficiency and customer satisfaction. ITIL Framework Compliance Adhere to ITIL best practices for service management, ensuring alignment with industry standards Role: Problem Management Industry Type: IT Services & Consulting Department: IT & Information Security Employment Type: Full Time, Permanent Role Category: IT Support Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Service Management Change ManagementITIL Framework ComplianceCapacity ManagementProblem ManagementIncident Management

Job description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Investment Banking(CLM). Role: Technical Support - Non Voice Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Non Voice Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Investment Banking technical supportproduct supportcustomer servicecustomer queries

Job description Role Purpose The purpose of this role is to design the organisations computer and network security infrastructure and protect its systems and sensitive information from cyber threats Do 1. Design and develop enterprise cyber security strategy and architecture a. Understand security requirements by evaluating business strategies and conducting system security vulnerability and risk analyses b. Identify risks associated with business processes, operations, information security programs and technology projects c. Identify and communicate current and emerging security threats and design security architecture elements to mitigate threats as they emerge d. Identify security design gaps in existing and proposed architectures and recommend changes or enhancements e. Provide product best fit analysis to ensure end to end security covering different faucets of architecture e.g. Layered security, Zoning, Integration aspects, API, Endpoint security, Data security, Compliance and regulations f. Demonstrate Role: Security Architect / Consultant Industry Type: IT Services & Consulting Department: IT & Information Security Employment Type: Full Time, Permanent Role Category: IT Security Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Security Architecture security assessmentendpoint securitynetwork securitycyber securitysecurity engineeringitilFortiGate firewall

Job description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Prod Quality &Complaint Mgt.(Med Device). Role: Technical Support - Non Voice Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Non Voice Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Med Device technical supportproduct supportweldingcustomer servicecustomer queries

Job description Role: Business Finance Manager DO: Lead cross global functional teams in developing finance strategies to support a strategic alignment with company's Business Operations, and corporate departments on company goals & initiatives. Manage financial goals that result in strong customer satisfaction, align with company strategy, and optimize costs and supplier relations. Influence senior leaders in setting direction for their functional areas by linking finance and business strategies to optimize business results. Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Role: Financial Advisor Industry Type: IT Services & Consulting Department: BFSI, Investments & Trading Employment Type: Full Time, Permanent Role Category: Trading, Asset & Wealth Management Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Finance Management financial analysisfpafinancial reportingvariance analysisbudgeting

Job description Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional Role: Technical Operations (Tech Ops) Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Operations Support Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Service Desk customer servicetroubleshootingperformance managementchange managementCapacity planning