Job description Job Responsibilities: Manage and maintain SAP S/4 HANA and ABAP environments, ensuring system stability and performance. Perform SAP Basis administration including installation, configuration, upgrades, and patch management. Monitor and troubleshoot SAP system performance, database administration (HANA, Oracle, SQL), and system logs. Handle user administration, roles, and authorization management in SAP. Perform SAP Transport Management System (TMS) operations, including transports, change requests, and deployments. Role: Functional Consultant Industry Type: IT Services & Consulting Department: Consulting Employment Type: Full Time, Permanent Role Category: IT Consulting Education UG: Any Graduate PG: Any Postgraduate Doctorate: Doctorate Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills SAP Basis S/4 HANASAP Basis administrationABAP ModulesSAP TMSOracleSQL

Job description Job Responsibilities: Manage and maintain SAP S/4 HANA and ABAP environments, ensuring system stability and performance. Perform SAP Basis administration including installation, configuration, upgrades, and patch management. Monitor and troubleshoot SAP system performance, database administration (HANA, Oracle, SQL), and system logs. Handle user administration, roles, and authorization management in SAP. Perform SAP Transport Management System (TMS) operations, including transports, change requests, and deployments. Role: Functional Consultant Industry Type: IT Services & Consulting Department: Consulting Employment Type: Full Time, Permanent Role Category: IT Consulting Education UG: Any Graduate PG: Any Postgraduate Doctorate: Doctorate Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills SAP Basis S/4 HANASAP Basis administrationABAP ModulesSAP TMSOracleSQL

Job description Job Responsibilities: Manage and maintain SAP S/4 HANA and ABAP environments, ensuring system stability and performance. Perform SAP Basis administration including installation, configuration, upgrades, and patch management. Monitor and troubleshoot SAP system performance, database administration (HANA, Oracle, SQL), and system logs. Handle user administration, roles, and authorization management in SAP. Perform SAP Transport Management System (TMS) operations, including transports, change requests, and deployments. Role: ERP Developer Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Any Graduate PG: Any Postgraduate Doctorate: Doctorate Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills SAP Basis SAP S/4 HANAoraclesapsap supportsap ecctransport management systemdatabase administrationsqlSAP netweaveruser administrationabapsolution management

Job description Job Responsibilities: Manage and maintain SAP S/4 HANA and ABAP environments, ensuring system stability and performance. Perform SAP Basis administration including installation, configuration, upgrades, and patch management. Monitor and troubleshoot SAP system performance, database administration (HANA, Oracle, SQL), and system logs. Handle user administration, roles, and authorization management in SAP. Perform SAP Transport Management System (TMS) operations, including transports, change requests, and deployments. Role: ERP Developer Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Any Graduate PG: Any Postgraduate Doctorate: Doctorate Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills SAP Basis SAP S/4 HANAoracleSAPsap supportsap ecctransport management systemdatabase administrationABAPSQLSAP netweaveruser administrationsolution management

Job description The Manager Help Desk will lead the Help Desk function to ensure effective and empathetic communication with stakeholders, beneficiaries, and internal teams. This role is critical to maintaining accountability and transparency within programs by managing a team responsible for collecting, analyzing, and reporting qualitative and quantitative data. Through direct outreach, the Help Desk plays a key role in assessing program effectiveness and enhancing beneficiary experiences. Key Responsibilities: 1. Help Desk Operations Management: Oversee day-to-day operations of the Help Desk team to ensure timely and effective execution of activities. Design and implement efficient workflows for data collection, stakeholder feedback, and reporting mechanisms. Ensure accurate, respectful, and responsive communication with program beneficiaries, community members, and field teams. 2. Team Leadership: Recruit, train, and mentor Help Desk team members to build capacity and drive performance. Allocate tasks, monitor execution, and ensure alignment with organizational timelines and goals. Conduct regular review meetings to assess progress, resolve challenges, and identify opportunities for process improvement. 3. Data Collection & Analysis: Ensure high-quality qualitative and quantitative data collection through structured stakeholder interactions. Collaborate with the Monitoring & Evaluation (M&E) team to design data collection tools and scripts. Oversee data entry, cleaning, and validation processes to ensure data integrity. Analyze and synthesize data to generate actionable insights and reports. Share feedback and key trends with relevant departments to enhance program implementation and delivery. 4. Stakeholder Communication & Engagement: Establish and maintain effective outreach protocols for stakeholder engagement, grievance redressal, and feedback loops. Monitor Help Desk interactions to ensure they reflect the values and professionalism of Educate Girls. Address escalated concerns and ensure timely resolution of unresolved queries. 5. Quality Assurance & Compliance: Ensure adherence to organizational policies regarding data privacy, confidentiality, and compliance. Conduct periodic audits of Help Desk operations to identify gaps and implement corrective actions. Introduce and institutionalize innovative practices to continually enhance Help Desk service quality. Key Skills & Competencies: Strong organizational and multitasking abilities. Excellent verbal and written communication skills in English and Hindi. Basic understanding of adult learning and training principles. Familiarity with data management systems and dashboard tools. Analytical mindset with a problem-solving approach and keen attention to detail. Qualifications & Experience: Bachelors or Masters degree in Social Sciences, Management, or a related field. 5–7 years of relevant experience in managing a Help Desk, customer support function, or similar role in the development or corporate sector. Proven experience in leading teams and engaging with diverse stakeholder groups. Solid understanding of qualitative and quantitative data collection methodologies and tools. Attributes for Success at Educate Girls: Passion for social impact and a commitment to gender equality in education. High levels of integrity, accountability, and empathy. Adaptability and openness to feedback. Ability to work collaboratively in a fast-paced, mission-driven environment. Role: Customer Success, Service & Operations - Other Industry Type: NGO / Social Services / Industry Associations Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations - Other Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills EvaluationCustomer SupportHelpdeskHelpdesk ManagementMonitoring Team ManagementEscalation ManagementExcelGrievance RedressalQuality ManagementDashboardsMIS Reporting

Job description Role is part of the Enterprise Workforce Management team and as part of the strategic leadership team will be responsible for building a dynamic and responsive Workforce Management organization that aligns with evolving client needs and business growth objectives in a competitive business environment. It is an exciting time to join the team as it is in the build phase of developing the set of capabilities, processes, and tools to deliver end-to-end resource management processes across all business units and geographies Key Responsibilities Strategic Leadership Define the vision, roadmap, and operating model for the Talent Supply Chain aligned with business strategy. Build and institutionalize a scalable and agile resource management framework for global delivery operations. Develop and execute resource management strategies aligned with the company s business goals and delivery plans. Drive transformation and change management in the organization with respect to implementing integrated workforce management practices Help build the skill taxonomy and be part of career architecture road map Team Leadership Build, lead, coach, and develop a high-performing Talent supply chain team Foster a culture of responsiveness, ownership, and business partnership within the function. Build succession plans and leadership depth within the resource management organization. Work with the Centers of Excellence to promote Diversity & Inclusion cross our talent supply chain practices. Establish a continuous learning culture within the team to embed learnings and stay ahead of workforce planning trends and tools. Stakeholder Management Be a trusted advisor and engage with senior leadership to understand evolving business needs and align workforce capabilities accordingly. Partner with executive leadership across Delivery, Talent Acquisition, HR, and Finance to ensure integrated workforce planning. Partner with the Practices and act as central point of coordination between delivery, recruitment, learning & development (L&D), and finance teams. Ensure our workforce strategies map to the evolving needs of our customers expectations and market dynamics. Supply-Demand Planning Own the demand forecasting process for resource needs across technology, domain, geography, and experience levels. Drive proactive workforce planning based on sales pipeline, project ramp-ups, attrition trends, and business seasonality. Collaborate with sales, delivery, talent acquisition, and HR teams to ensure proactive workforce planning. Forecast short-term and long-term resource requirements based on business pipeline and delivery demands and help prioritize planning efforts. Include planning for contractors, contingent staff as part of the overall workforce mix. Utilization & Optimization Set enterprise-level utilization goals and lead efforts to maximize billable resource deployment. Monitor resource productivity metrics and drive actions to improve under-utilization, re-skilling, or redeployment. Establish policies for pyramiding, location strategy, and skill mix optimization to improve delivery margin. Develop / leverage AI models to predict utilization trends and recommend optimal staffing strategies. Talent Pool & Internal Fulfilment Create and manage a centralized demand-supply matching engine to reduce fulfilment cycle time. Integrate workforce skilling insights with learning and development teams for supply readiness. Lead bench management initiatives to minimize idle capacity and reduce hiring dependencies. Implement structured cross-skilling, upskilling, and redeployment programs to build internal fulfilment capability. Work with the Centers of Excellence to align internal fulfillment with career development frameworks to boost retention. Technology & Analytics Champion the adoption of workforce management tools and digital dashboards for real-time visibility into demand, supply, and utilization. Drive a data-led culture in the team through advanced analytics, scenario modelling, and decision support systems. Ensure accurate and timely reporti

Job description Associate Allied Chemicals has been delivering ingredient solutions for the fragrance, flavor, food and personal care industries for over 45 years As we expand our presence, we looking for a motivated ERP Support Specialist (Zoho Expert) to become a part of our team. We are seeking an ERP Support Specialist to assist our sales team in implemenIng and opImizing Zoho systems This role involves supporIng the team with invoicing, quoIng, inventory updates, and billing processes. Tasks Set up and maintain Zoho ERP tools for the sales team. Create and manage invoices and quotaIons. Update and monitor inventory and billing informaIon. Train team members on Zoho funcIonaliIes as needed. Provide ongoing support for Zoho-related tasks and troubleshooIng. Requirements 1-2 years of experience with ERP systems, preferably Zoho. Background in business, finance, or a related field. Strong aWenIon to detail and organizaIonal skills. Ability to work collaboraIvely with remote teams. Benefits Opportunity to work in a dynamic, cross-funcIonal environment. Be part of a growing team implemenIng cu[ng-edge tools. CompeIIve compensaIon and growth opportuniIes. Role: Subject Matter Expert Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Operations Education UG: Any Graduate PG: Any Postgraduate Doctorate: Doctorate Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills ERP Sales Support SystemsERP systemsERP ImplementationZohoERP OptimizationERP Support SpecialistZoho CRMZoho ExpertZoho ERPERP Support

Job description We are seeking an experienced Core Banking Specialist with deep expertise in Islamic Banking systems to join our dynamic team. The ideal candidate will bring a solid understanding of Shariah-compliant banking principles, demonstrate strong customer orientation, and drive results through innovative and technology-forward approaches. This role requires collaboration across multiple business and technology teams to deliver high-quality solutions that meet customer and business needs. Key Responsibilities Customer Focus Engage proactively with internal and external customers to understand their needs, challenges, and goals. Identify opportunities to enhance customer value through system enhancements and service improvements. Build and deliver solutions that meet or exceed customer expectations. Maintain and strengthen long-term customer relationships by ensuring high-quality support and communication. Technology Savviness Stay abreast of emerging technologies, tools, and practices relevant to core banking and Islamic financial services. Embrace and promote the adoption of new technologies and ways of working across teams. Act as a change champion, helping others adapt to new digital tools and systems through guidance and training. Continuously develop personal technical skills through professional networks, research, and training programs. Innovation Generate creative solutions that align with business goals and customer expectations. Propose and implement innovative approaches to improve processes and solve complex problems. Cultivate a culture of experimentation and calculated risk-taking to foster continuous improvement. Promote diverse perspectives and creative thinking within teams to drive product and service innovation. Result Orientation Demonstrate a strong commitment to achieving business results and customer satisfaction. Persistently drive tasks and projects to completion despite challenges. Maintain high standards of quality and accountability, ensuring deliverables exceed expectations. Inspire and influence others to perform at their best and deliver value consistently. Required Experience and Skills 7 to 15 years of hands-on experience working with Core Banking Systems, preferably with a focus on Islamic Banking solutions. In-depth domain knowledge of Shariah law and its application in Islamic financial products and services. Proven track record of managing customer relationships and aligning technical solutions with customer expectations. Strong understanding of CBS modules including retail, corporate, deposits, lending, trade finance, treasury, and compliance. Experience working with diverse stakeholders across different geographies and functions, facilitating seamless coordination and project delivery. Excellent analytical, problem-solving, and communication skills with the ability to work across business and technology functions. Ability to work in a fast-paced environment with minimal supervision and adapt to evolving business needs. Preferred Qualifications Bachelor's or Masters degree in Information Technology, Finance, or related discipline. Certifications in Core Banking Systems or Islamic Banking principles are a plus. Exposure to regulatory environments and digital banking transformations. Role: Banking Operations - Other Industry Type: IT Services & Consulting Department: BFSI, Investments & Trading Employment Type: Full Time, Permanent Role Category: Banking Operations Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Retail BankingBanking AnalyticsCore BankingCustomer Focus Core Banking SolutionBanking SoftwareMudarabhBanking Solutions

Job description Overview We are seeking an experienced and results-driven Level 2 Service Desk Analyst to join our dynamic IT team who excels in both customer-facing and internal back-office technical duties. This role demands a proactive, solution-oriented individual who can handle a variety of technical issues while maintaining a high level of customer satisfaction. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to work efficiently in a dynamic environment. The Service Desk sits within the ASPIRE Global Service Centre which is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. Our ASPIRE Global Service Centre is a core delivery component of the Version 1 ASPIRE Managed Services that place AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on shift-left and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product. Key Responsibilities: Respond to and resolve IT service requests and incidents via phone, email, or chat in a timely and professional manner. Escalate complex issues to higher-level support teams when necessary and follow up to ensure resolution. Maintain accurate records of all user interactions and technical solutions in the ServiceNow ITSM solution. Provide remote support and guidance to users for various IT-related issues. Install, configure, and update software applications and operating systems. Collaborate with other IT team members to ensure timely resolution of issues and continuous improvement of service delivery. Participate in ongoing training and development to stay current with IT trends and technologies. Certifications Required: ITIL Version 4 Foundation Level certification. Relevant 3rd Level IT Certification. Experience Required: Extensive experience in a service desk role. Proficiency in Windows End User Support. Proficiency in Office 365 Support. Knowledge of AWS and Azure fundamentals. Proficiency in Active Directory and Group Policy Support Skills: Attention to detail and accuracy. Strong organizational and time management skills. Ability to handle multiple tasks and priorities in a fast-paced environment. A proactive approach to learning and problem-solving. Strong interpersonal skills and the ability to build positive relationships with colleagues and users. Excellent communication and customer engagement skills. Proficiency in ServiceNow ITSM practices and technologies. Strong technical proficiency in Windows Server and Linux (preferable) operating systems. Strong customer service and communication skills. Additional Requirements: Flexibility to work in a rotating shift pattern, including nights, weekends, and holidays. Role: IT Support - Other Industry Type: Accounting / Auditing Department: IT & Information Security Employment Type: Full Time, Permanent Role Category: IT Support Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Service Desk L2 Linuxrelationship managementWindows ServerService Deskcustomer serviceOffice 365 SupportServiceNow ITSMAWSWindows End User SupportActive Directory

Job description We are seeking a skilled and dedicated Computer Hardware Technical Support Specialist .This position requires a deep understanding of computer components, peripherals, and diagnostic tools, as well as excellent communication and customer service skills. Key Responsibilities: Provide technical support to customers via phone, email, or chat regarding hardware issues, installations, and troubleshooting. Diagnose and resolve hardware-related issues, including desktops, laptops, printers, network devices, and other peripherals. Perform system and hardware upgrades, installations, and replacements. Assist with the configuration of hardware components, ensuring compatibility with software and other system elements. Maintain and update documentation related to technical issues, resolutions, and system configurations. Guide customers through hardware troubleshooting steps, from initial diagnosis to resolution. Collaborate with cross-functional teams (such as software support, IT, and network teams) to resolve complex hardware problems. Provide preventive maintenance recommendations to ensure longevity and performance of hardware devices. Test, calibrate, and configure newly purchased hardware. Maintain up-to-date knowledge of computer hardware products and emerging technology trends. Escalate complex or unresolved technical issues to senior staff or management as needed. Ensure high levels of customer satisfaction through timely resolution and professional communication. Qualifications: Proven experience in computer hardware support or technical troubleshooting. In-depth knowledge of computer hardware components (motherboards, CPUs, RAM, hard drives, printers, etc.). Experience with diagnostic tools and utilities for identifying hardware issues. Ability to troubleshoot and resolve hardware and peripheral problems. Basic understanding of operating systems (Windows, macOS, Linux) and how they interact with hardware. Strong problem-solving skills and attention to detail. Excellent verbal and written communication skills. Strong customer service skills, with the ability to explain technical concepts to non-technical users. Ability to work independently as well as in a team environment. A+ certification or equivalent technical certifications (preferred but not required). Ability to lift and move hardware components when necessary. Preferred Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. Experience with networking hardware and setup. Familiarity with software tools used for hardware diagnostics (e.g., memtest, stress testing software). Certification in hardware-related fields (e.g., CompTIA A+, ITIL). Role: Technical Support - Voice / Blended Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: B.Sc in Any Specialization PG: Any Postgraduate Doctorate: Doctorate Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills Hardware Technical Support Voice processLinuxcustomer servicesoftware supportWindowshardware troubleshootingmacOS