Job description Serve as the primary point of contact for Customers Executive Support Lead, providing prompt and courteous support for all workplace-related inquiries and issues. Act as a remote T2 support specialist, resolving technical issues and coordinating with respective resolving team point of contacts for topics such as network connectivity, software, and hardware. Collaborate with On-Site support teams to ensure seamless issue resolution and escalation management. Utilize exceptional problem-solving skills to troubleshoot and resolve complex technical issues, often with minimal information. Provide continuous proactive remediation to prevent issues from arising, ensuring a smooth and efficient work environment for our executives. Develop and maintain a deep understanding of Customers technology infrastructure and systems to provide effective support. Document and maintain accurate records of issues, resolutions, and knowledge base articles to improve future support. Identify and recommend opportunities for process improvements and implement changes as needed. - Grade Specific Remote Desktop Support Windows Administration End user management Experience in a technical support or concierge role, preferably in an executive support environment. Excellent communication, problem-solving, and interpersonal skills. Ability to work independently and as part of a team, with minimal supervision. Strong technical knowledge of workplace technologies, including Microsoft Office, Windows, and other productivity software. Experience with remote support tools and technologies. Ability to prioritize and manage multiple tasks and issues simultaneously, with a strong focus on customer satisfaction. Strong analytical and troubleshooting skills, with the ability to think critically and outside the box. Ability to maintain confidentiality and handle sensitive information with discretion. CompTIA+ Remote Desktop Technician or equivalent. Role: Customer Success Associate Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills executive supporttechnical supportdesktop supporttroubleshootingworkplace vendor managementproject managementcustomer supportremote supportescalation managementfacility managementgeneral administrationremote desktopproperty management

Job description This role involves the development and application of engineering practice and knowledge in the following technologies Standards and protocols, application software embedded software for wireless and satellite networks, fixed networks enterprise networks connected devices IOT and device engineering, connected applications 5G edge, B2X apps and Telco Cloud, Automation and Edge Compute platforms. This role also involves the integration of network systems and their operations, related to the above technologies. - Grade Specific Focus on Connectivity Network Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers. Skills (competencies) Role: Head - QA Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Quality Assurance and Testing Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills application softwarenetwork engineeringembedded softwarewlan testingtelco cloud tcppythoncsoftware testingautomation testingmanual testingwpanetworkingwiresharkfunctional testing5gvoltelinuxopenstackwirelessltenfv

Job description Primary Skills Experience in key Reference data functions like Security Master, Corporate Action & Pricing. Responsible for performing static data analysis and update application for various Financial Products with External/Internal counterparts. Understanding clients requirement for setup on various securities on system, updating various price quotes and corporate action details on application Performing the activities in a timely manner and in accordance with the agreed service levels. Maintaining high levels of accuracy and TATs in all the activities conducted. Reading and understanding procedure documents and strictly adhere to procedures when handling static data requests. Exceed customer expectations and work towards building a world class operations environment Secondary Skills Awareness on MIFID 2 regulatory changes and impact to data management operations Ability to work on MIFID 2 Change management analysis and experience in handling similar projects Analyze cost & charges data and the target market data Where data is missing, follow-up with Data Vendors and also the manufacturers for this data Escalate issues and follow-up with Issue Owners for closure Work with the business to remediate any data quality issues Attend working group meetings with Data Vendors and Manufactures Support MIS creation of Data Quality Dashboard Reports Role: Banking Operations - Other Industry Type: IT Services & Consulting Department: BFSI, Investments & Trading Employment Type: Full Time, Permanent Role Category: Banking Operations Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills data managementchange managementmisdata analysisdata quality dbmshibernatesqlplsqloracle 10gjcljavaunix shell scriptingfinancial productsj2eeshell scriptingc#oraclecsql servercorporate actionscobolstrutsinformaticaunix

Job description Key Responsibilities CLI DevelopmentExperience in building and maintaining CLI tools, especially for managed objects. Very good experience in Linux Environment Unit TestingExperience writing unit tests for frontend code (e.g., using Jest, Mocha). E2E TestingKnowledge of end-to-end automation tools like Cypress or Selenium for UI testing. GolangGo to develop backend or CLI tools, improve efficiency, and manage tasks Primary Skills Key Responsibilities Automation Development Design and implement automation solutions using Golang to streamline development, testing, and deployment processes. Kubernetes Hands-on experience with Kubernetes, including cluster management, configuration, and troubleshooting. CI/CD Integration Build and maintain CI/CD pipelines to automate software builds, testing, and deployments. Monitoring and Optimization Monitor automated systems and Kubernetes clusters for performance and reliability, and make necessary adjustments to optimize operations. Collaboration Work with development, operations, and infrastructure teams to identify automation opportunities and implement effective solutions. Documentation Create and maintain documentation for automation processes, scripts, and Kubernetes configurations Role: Search Engineer Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills continuous integrationkubernetesci/cdlinux internalsselenium reduxcssui developmentgolangmochadockerreact.jsjavagitlinuxjenkinshtmlmysqldata structuresmongodbpythonjestjavascriptcypressnode.jstroubleshootingangularjsaws

Job description Candidates from Pan India who are open to relocation are welcome to apply. We are looking for a skilled and certified CargoWise One Consultant to support and enhance our freight forwarding operations. The ideal candidate will be responsible for configuring and maintaining CargoWise One modules, developing workflows, reports, and documentation, and integrating CW1 functionalities with existing systems. Key Responsibilities: Create and optimize workflows in CargoWise One, aligned with organizational SOPs and best practices. Configure and maintain CW1 modules and registries. Act as a subject matter expert in CW1 integrations and eAdaptor tools. Develop and maintain documents using the DocBuilder function. Design, develop, and maintain reports within the CargoWise One platform. Qualifications & Skills: Bachelors degree in Freight Forwarding, Information Technology, or a related field. Certified CargoWise One Professional is mandatory. Strong understanding of logistics and freight operations. Proven experience with CargoWise configuration and integrations. Excellent problem-solving, communication, and documentation skills. Preferred Qualifications (Optional): Experience in freight forwarding operations. Familiarity with supply chain management software and workflow automation. Ability to train users on CW1 features and functions. Role: Procurement & Supply Chain - Other Industry Type: Ports & Shipping Department: Procurement & Supply Chain Employment Type: Full Time, Permanent Role Category: Procurement & Supply Chain - Other Education UG: Any Graduate PG: MBA/PGDM in Any Specialization Key Skills Skills highlighted with ‘‘ are preferred keyskills cargowisedeveloper CargoWise ReportingCW1 ModulesCargowise onecargowise consultantadopted SOPsCargoWise ImplementationeAdaptorDocBuilderFreight Forwarding SoftwareCargoWise Workflow

Job description Candidates from Pan India who are open to relocation are welcome to apply. The Marine Logistics Specialist II will be responsible for managing and coordinating all logistical activities that support vessel operations and maintenance. This includes supply chain coordination, timely procurement and delivery of marine goods and services, vendor collaboration, and ensuring compliance with maritime regulations and company standards. Key Responsibilities: Logistical Planning & Execution Develop and implement logistical plans that align with fleet operations and supply chain needs. Ensure efficient procurement and distribution of materials, spare parts, and equipment for vessels. Stakeholder Coordination Collaborate with the Purchasing, Technical, and Operations teams. Communicate with external vendors and service providers to guarantee timely delivery of critical supplies. Inventory & Supply Chain Management Monitor and manage agent stock levels to avoid shortages or delays. Oversee inventory systems and track the movement of materials. Shipping & Documentation Manage and process all logistics documentation, including customs paperwork, shipping manifests, and regulatory records. Operational & Emergency Support Ensure vessels are consistently well-stocked and operationally ready. Provide logistical assistance during both routine and urgent operational requirements. Compliance & Quality Assurance Ensure adherence to international maritime regulations and internal policies. Uphold safety, quality, and compliance standards in all logistical operations. Reporting Generate detailed reports on inventory levels, logistics performance, and vendor management for senior leadership. Required Qualifications & Experience: Bachelors degree in Logistics, Supply Chain Management, Maritime Studies, or a related field. Minimum 4 years of experience in marine logistics, supply chain operations, or similar industries. Experience working within ship management or marine fleet operations is strongly preferred. Certifications (Preferred): International Certified Logistics Professional (ICLP) or equivalent certification. Role: Shipping & Maritime - Other Industry Type: Ports & Shipping Department: Shipping & Maritime Employment Type: Full Time, Permanent Role Category: Shipping & Maritime - Other Education UG: Any Graduate PG: MBA/PGDM in Any Specialization Key Skills Skills highlighted with ‘‘ are preferred keyskills marine ProcurementMaritimeMarine Supply ChainVessel OperationsMaritime Logisticsmarine logisticsERP in LogisticsShip ManagementLogistics SOPsSupply Chain PlanningICLP Certifiedship spares logisticsShippingLogistics CoordinationSpare Parts Logistics

Job description Role & responsibilities Enquiry Processing Management Direct oversight of all incoming customer/client enquiries across channels (email, phone, web forms, social media) Establish and maintain standard operating procedures for enquiry handling Develop response templates for common enquiry types to ensure consistency Implement priority classification system for efficient enquiry routing Set and monitor service level agreements (SLAs) for response times Create escalation pathways for complex or sensitive enquiries Team Leadership Manage a team of enquiry specialists/coordinators (typically 5-15 members) Recruit, train, and develop team members for effective enquiry handling Allocate workload based on enquiry volume, complexity, and team capacity Conduct regular performance reviews and provide constructive feedback Identify skill gaps and implement targeted training programs Foster a customer-centric culture within the enquiry management team Quality Assurance Develop quality standards for enquiry responses across all channels Implement regular monitoring through call/email reviews and evaluations Conduct calibration sessions to ensure consistent handling approaches Provide real-time coaching for improvement opportunities Track quality metrics such as first contact resolution and accuracy Gather and analyse customer feedback on enquiry handling experience Operational Management Process Optimization Analyze enquiry patterns to identify improvement opportunities Streamline enquiry handling workflows for efficiency and effectiveness Implement automation where appropriate for routine enquiries Develop knowledge management systems for quick information access Regularly review and update enquiry handling procedures Identify bottlenecks in the enquiry resolution process Technology Management Oversee enquiry management software and ticketing systems Ensure proper utilization of CRM systems for enquiry tracking Implement and maintain self-service solutions where appropriate Collaborate with IT on system enhancements and integrations Evaluate new technologies to improve enquiry management capabilities Generate and analyse reports from enquiry management systems Resource Planning Forecast enquiry volumes based on historical data and business activities Schedule appropriate staffing levels to meet expected demand Manage contingency planning for unexpected volume spikes Balance resource allocation across different enquiry channels Identify peak periods and implement strategies to manage high volumes Optimize resource utilization through workflow management Preferred candidate profile Qualifications and Experience Bachelor's/Masters degree in Marketing, Business, or a related field. 35 years of experience in Lead Generation. The ideal candidate will spearhead our lead generation strategies, optimize the process, and build a robust pipeline for our sales team. Desired Skills: Proven expertise in online lead generation, with a deep understanding of creating and executing digital campaigns to attract potential leads. Advanced skills in outbound lead generation and identifying new business opportunities through various channels. CRM software proficiency is essential, ensuring precise management and analysis of customer relations and lead data. Experience in email marketing, adept at crafting compelling messages designed specifically to capture interest and generate leads. Competency in data analysis, enabling the candidate to interpret patterns and optimize lead generation strategies effectively. Proficiency in marketing automation tools to streamline operations and improve lead acquisition processes. Strong knowledge of SEO and SEM to boost online visibility and enhance inbound marketing efforts. Excellent communication skills, with the ability to translate technical insights into strategic action plans for marketing and sales teams. Role: Lead Generation / Qualification Industry Type: FMCG Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: BD / Pre Sales Education UG: Any Graduate

Job description Skill required: Marketing Operations - Digital Project Management Qualifications:Any Graduation What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services. Role requires Digital Marketing Ads & Promotion creation/design. Overseeing the planning, execution, and delivery of projects that primarily rely on digital tools and technologies. It encompasses managing tasks, resources, timelines, and communication channels to ensure successful project outcomes in the digital realm. Handle administrative tasks related to branding and marketing operationsExperience working with branding or creative teams.Exposure to content management systems (CMS), social media tools, or project management platforms like Trello, Asana, or Monday.com.Certifications:Marketing certifications such as Google Analytics, HubSpot, or similar are advantageous.Attention to Detail:Ensures accuracy and thoroughness in all aspects of work. Communication:Demonstrates strong verbal and written communication skills; able to convey ideas clearly and effectively. Organization:Exhibits strong organizational skills, able to manage multiple tasks and priorities efficiently.Technical Proficiency: Skilled in using MS Office Suite and preferably Adobe Creative Suite; comfortable with CMS and social media tools. Team Collaboration:Works well with others, contributing to a positive team environment and supporting collective goals.Time Management:Capable of managing time effectively to meet deadlines and handle multiple tasks simultaneously.Initiative:Takes proactive steps to address tasks and challenges, displaying a willingness to go above and beyond. Adaptability:Adjusts to changing priorities and environments, maintaining effectiveness in different situations.Problem-Solving:Identifies issues and develops solutions, demonstrating critical thinking and resourcefulness.Creative Thinking:Brings innovative ideas to the table What are we looking for Support day-to-day operations of the brand and marketing team.Maintain and organize digital assets, including images, videos, and marketing collateral.Coordinate with internal departments and external vendors for marketing collateral, packaging, and promotional materials.Assist in the planning and execution of branding campaigns, events, and product launches.Ensure brand consistency across all internal and external communications.Track brand performance metrics and assist in preparing presentations and reports.Handle documentation, filing, and tracking of approvals for brand-related activities.Manage and update content on websites, social media platforms, and digital campaigns (if applicable).Schedule and coordinate meetings, reviews, and feedback loops for brand projects.Monitor and manage inventory of promotional items and brand materials.Support the branding and creative teams in executing marketing and branding initiatives.Prepare reports on branding and marketing activities, providing insights and recommendations for improvement.Support the management of content management systems (CMS) and social media tools.Conduct market research and analyze trends to support branding strategies. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often im

Job description Skill & Experience Prefer hands on experience and support of Mainframe applications that use FIS Systematics core banking systems such as IMPACS(IM), Savings/Time (ST), Loans (ALS (AC (customer), AL (Loan), AM (Both)), Combined Statements (SC), Relationship Manager (RM). Development experience with IBM Mainframe Assembly language, with heavy use of the Concept 14 macros set add-on product. Working knowledge of banking operations/processes and procedures. Working knowledge of Azure Dev Ops and ServiceNow ITBM College degree in information technology, computer science or related field or equivalent experience. Demonstrated project leadership experience. Minimum of 8 years experience with COBOL, DB2, Command-Level CICS, JCL, Batch and TSO/ISPF Similar experience with SQL and IBM DB2 data base solutions. Familiarity with SDLC - Software Development Life Cycle. Strong technical coding skills with a proven track record of adherence to process. Serena ChangeMan ZMF source packaging/management tool experience. Demonstrated experience in systems analysis & design, workflow, or procedural analysis. Demonstrated experience in application development, including determining, developing, testing, and implementing system requirements and specifications. Demonstrated ability to prioritize, plan, and organize tasks. Experience using established testing techniques. Experience with Agile software development practices. Effective research, analytical, and problem-solving skills. Effective interpersonal, verbal, and written communication skills. Ability to work independently, exercise initiative, and use good judgment. Ability to work independently and as part of a team. Skill in using PCs including word processing, database, spreadsheet, and graphics software applications. Keywords ServiceNow,COBOL,DB2,SQL,SDLC,Agile software development,Mainframe applications* Role: Back End Developer Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Doctorate: Doctorate Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills Mainframe applications IMPACSServiceNowDB2IBM Mainframe Assembly languageCOBOLAgile software developmentAzure DevOpsSDLCSQL

Job description Key Responsibilities: Application Management: Oversee the end-to-end lifecycle of business applications, ensuring their performance, security, and continuous availability. Technology Optimization: Lead efforts to optimize application performance and ensure scalability to meet future business needs. Troubleshooting & Support: Provide level 2/3 support for technical issues related to applications, minimizing downtime and ensuring business continuity. System Upgrades & Patches: Manage the rollout of system updates, software patches, and enhancements with minimal disruption to business operations. Autosys - minimum 2 years experience, Unix - 2 years, WCC exposure Role: Network (Support) Engineer Industry Type: IT Services & Consulting Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: IT Network Education UG: Any Graduate PG: Any Postgraduate Doctorate: Doctorate Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills WCC UnixApplication ManagementTechnical SupportTroubleshootingAutosysTechnology Optimization