Job description Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III in the Employee Platform Employee Experience Technology team, you will be instrumental in maintaining the operational stability, availability, and performance of our production application flows. Your skills will be essential in troubleshooting, maintaining, and resolving production service interruptions across both internally and externally developed systems, ensuring a seamless user experience and promoting a culture of continuous improvement. In this dynamic role, you will have the chance to delve into the analysis, optimization, automation, and modernization of our cloud infrastructure, where our applications are hosted, propelling innovation and efficiency in our technological landscape. Job responsibilities Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm Supports the day-to-day maintenance of the firm s systems to ensure operational stability and availability Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm. Monitor production environments for anomalies and address issues utilizing standard observability tools. Work closely with the Software Engineering and Product teams/other stakeholders to understand issues, drive resolutions, and stability enhancements of the applications, leading to improvement in operational stability, performance, and availability. Create, continuously improve, and maintain real-time monitoring dashboards to ensure system operability and performance. Identify trends and assist in the management of incidents, problems, and changes in support of full-stack technology systems, applications, or infrastructure. Required qualifications, capabilities, and skills Formal training or certification applied experience 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud Experience in observability and monitoring tools and techniques Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework Understanding of networking concepts and troubleshooting. Knowledge of source code management tools like Git, Bitbucket, and CI/CD tools like Jenkins. Knowledge of scheduling tools (Autosys, Control M) Possesses a continuous improvement mindset. Preferred qualifications, capabilities, and skills Experience with one or more general purpose programming languages and/or automation scripting Working understanding of public cloud Proficiency in AWS, Kubernetes, and Terraform. Experience with database technologies, including the ability to develop and execute SQL queries. Familiarity with creating alerts and dashboard monitoring using tools like Splunk, Dynatrace, Datadog, and Grafana. Experience or knowledge of working in a DevOps/SRE model is advantageous. Experience with ServiceNow is preferred. Role: DevOps Engineer Industry Type: Financial Services Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: DevOps Education UG: Any Graduate PG: Any Postgraduate Key Skills AutomationChange managementGITNetworkingControl-MsplunkSchedulingInformation technologyOperationsBusiness operations

Job description Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues. Job Summary As a Payment Lifecycle Analyst within JPMorgan Chase, you will play a crucial role in upholding the companys strength and resilience. Your contributions will be instrumental in fostering the firms growth responsibly, as you anticipate new and emerging risks and apply your expert judgement to tackle real-world challenges impacting our company, customers, and communities. You will be part of a culture that promotes innovative thinking, challenges the status quo, and aims for best-in-class performance. Job Responsibilities Provide overall supervision to the staff during their shift operating window Ensure that all work items are completed as per the agreed SLA. Monitor the exceptions and ensure that they are resolved in a timely manner. Identify opportunities for improving the efficiency of the process. Identify the training requirements of the team members and work with the Associate on providing the required trainings. Track the changes to the procedures and ensure that the team is fully aware of the changes. Prepare the position of the Nostros as per the funding requirement. Coordinate with the business and treasury teams to arrive at the appropriate funding requirements of the Nostro Account. Perform reconciliation to identify the reason for the break and reach out to businesses to close the breaks. Support Global Treasury teams in the process of predicting and funding the banks cash positions across Asia, EMEA & WHEM. Monitor & validate overdraft & credit interest charges. Partner with Global projects team to ensure seamless rollouts of any enhancements and on or off boarding of any accounts from Cash Management systems. Required Qualifications, Skills and Capabilities Strong written and oral comprehension of English language Working knowledge of Banking Operations Computer navigation skills College degree and four or more years of banking experience in a leadership role, or four or more years of Banking Operation Experience Preferred Qualifications, Skills and Capabilities Proficient in Microsoft products Knowledge of Nostro Funding Process Role: Investment Banking Analyst Industry Type: Financial Services Department: BFSI, Investments & Trading Employment Type: Full Time, Permanent Role Category: Investment Banking, Private Equity & VC Education UG: Any Graduate PG: Any Postgraduate Key Skills TrainingManagement systemsSenior AnalystBanking operationsReconciliationBankingCash managementmicrosoftMonitoringSupervision

Job description You are a strategic thinker passionate about driving solutions. You have found the right team. As a Reference Data Analyst within the Documentation Management team, you will not only guide and support a team of Operations Analysts but also roll up your sleeves and dive into the work alongside your team. Your leadership will be key in ensuring the team efficiently reviews legal documentation and inputs key parameters into our systems. You will work closely with various internal functions to resolve issues promptly and contribute to developing an efficient operating framework. Job Responsibilities Lead by example, actively participating in daily tasks. Foster a collaborative and productive work environment. Participate in the review of legal agreements such as ISDAs and CSAs, ensuring accurate extraction and indexing of key parameters. Work directly with internal functions like credit and legal to resolve disputed points within set time-frame parameters. Engage closely with key partners in legal, business, operations, and technology to enhance operational efficiency. Collaborate with the regional Legal Operations Department, business units, and other stakeholders to support ISDA Master Agreement negotiations and transactions. Drive team productivity and quality by setting high standards and actively participating in quality assurance processes. Ensure the accuracy and compliance of all agreements/documents processed. Required qualifications, capabilities and Skills Demonstrate a minimum of 3 years of proven experience in Derivatives Master Agreements and trade-related documentation within an investment banking or law firm environment. Hold a bachelors degree or above. Understand derivative legal documents like ISDA and CSA excellently Exhibit proficiency in MS Office. Communicate effectively with strong verbal and written skills. Multi-task, prioritize issues, and execute tasks efficiently. Approach teamwork strongly, with the ability to work independently when needed. Drive tasks to completion with strong organizational skills and a deadline-driven mindset. Role: Data Analyst Industry Type: Financial Services Department: Data Science & Analytics Employment Type: Full Time, Permanent Role Category: Business Intelligence & Analytics Education UG: Any Graduate PG: Any Postgraduate Key Skills CSATradeManager Quality AssuranceComplianceData AnalystInvestment bankingLegal documentationMS OfficeOperationsBusiness operations

Job description Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues. Job Summary As a Payment Lifecycle Analyst within JPMorgan Chase, you will play a crucial role in upholding the companys strength and resilience. Your contributions will be instrumental in fostering the firms growth responsibly, as you anticipate new and emerging risks and apply your expert judgement to tackle real-world challenges impacting our company, customers, and communities. You will be part of a culture that promotes innovative thinking, challenges the status quo, and aims for best-in-class performance. Job Responsibilities Monitor and ensure timely reporting and escalation of transactions in accordance with established policies and procedures. Serve as either maker, checker, or authorizer of the transactions received, ensuring that transactions are completed accurately and that high-value, urgent transactions are prioritized. Implement and maintain robust controls and procedures to mitigate operational risks and prevent errors, following the escalations matrix for identified issues. Mail correspondence timely with internal and external clients. Collaborate with cross-functional teams, including Tech, Relationship Manager, and Treasury for efficiency and effectiveness in day-to-day operations. Assist in issue resolution and provide incident report in case of errors. Identify training and development needs for team members to enhance their skills and capabilities. Be a back-up for other processes within the department. Run assigned process improvement projects. Prepare and present reports to senior management on key performance metrics, operational issues, and strategic initiatives to support decision-making and drive process improvements. Possess knowledge of FATF as a key advantage. Required Qualifications, Skills and Capabilities Bachelors degree in finance, accounting, business, or related field. Minimum of 5 years of experience in cash operations, payments processing, or financial services. Strong knowledge of payment processes, payment systems, and regulatory requirements in the APAC region. Must have understanding of and experience in Payments, Swift, Correspondent banking etc. Must have experience in MTS application. Excellent analytical, problem-solving, and decision-making skills. Effective communication and interpersonal skills, with the ability to collaborate with diverse stakeholders at all levels. Proven leadership abilities, including team management, coaching, and performance evaluation. Demonstrated ability to drive process improvements, optimize operational efficiency, and ensure adherence to compliance standards. Strong organizational and prioritization skills, detail-oriented, and strong interpersonal skills Fluent written and oral communication skills in English. Ability to multi-task and monitor critical transactions cut off, regulatory and control processes effectively Preferred Qualifications, Skills and Capabilities Tableau, Alteryx knowledge is an added advantage Role: Investment Banking Analyst Industry Type: Financial Services Department: BFSI, Investments & Trading Employment Type: Full Time, Permanent Role Category: Investment Banking, Private Equity & VC Education UG: Any Graduate PG: Any Postgraduate Key Skills Interpersonal skillsTeam managementProcess improvementAnalyticalIssue resolutionTraining and DevelopmentOperationsMTSFinancial servicesMonitoring

Job description We are looking for a bright, enthusiastic, and analytical candidate with a strong ability to solve problems and simplify processes and execute in the space of operational and supply chain excellence in Amazon India business. This becomes all the more challenging in India where the mode of business is marketplace. The AM Associate, ISM will help sellers grow their sales on Amazon by building and nurturing a partnership to help support the sellers inventory, fulfillment and logistics requirements. The associate will help to create an engaging experience for our seller partners by providing inputs on inventory planning and providing logistics & fulfillment support. He/She will have the opportunity to identify improvement opportunities in supply chains, create solutions for it and pro-actively identify potential issues before they surface. This position requires strong self-motivation, self-starting, negotiations and multi-tasking skills. The ideal candidate will have the ability to work closely with sellers, Amazon Ops and Planning and Ops Managers to manage inventory and supply chain issues for the sellers. Handle the day-to-day volumes of the assigned tasks and ensure the given SLAs (Service Level Agreement) are met per quality standards. Delivers on multiple deadlines and priorities compulsively as a self-directed individual, comfortable with a fast-paced, ambiguous environment. Developing and updating reporting focused on key operational performance indicators. Responsible to manage tactical planning and drive execution of assigned tasks Ensure seller / vendor operational performance delivery inline with targets Retrieve and analyze data using Excel, Access, SQL or other data management systems Monitor project execution and ensure that the project delivery is to the appropriate levels of quality and in line with its target date, ensuring the overall integrity within the program About the team The In Stock Management Team is designed to guide and assist sellers to ensure seamless experience while working with Amazon systems. The responsibilities include providing support to sellers in improving their capabilities to ensure seamless business operations. The candidate will assist sellers to get well versed with various Amazon tools, provide support for inbound management and drive supply chain management initiatives with sellers. These tasks include, but are not limited to, assisting in Fulfillment Center (FC) appointment management process, interacting/coordinating with the sellers, identifying and correcting gaps in processes, maintaining records of work received and work performed etc. - Bachelors degree - 1+ years of sales experience read more Key Skills Supply chain managementService levelData managementAnalyticalSales AssociateProject deliveryOperationsSQLLogisticsBusiness operations

Job description About the role: Amazons Global Finance Solutions (GFS) team is a fast-paced, team-focused, dynamic environment and delivering great experiences for our customers is top priority. GFS is seeking a Financial Analyst for our NA Operations Finance under Operations Finance team. The candidate would be responsible for financial close and performing related reporting, accruals etc. Additionally, the role would support monthly P&L analysis, perform financial reporting and forecasts, use financial systems and advanced MS Excel functions to work with large data sets, and perform headcount reporting, planning and forecasting. Additional responsibilities would include establishing, measuring and monitoring weekly KPI metric discussions for new and/or existing business initiatives and operational performance and assisting in measuring and reporting progress on key goals for the business team in a timely and accurate manner. The candidate would also perform ad-hoc business analyses and financial modeling, provide inputs for monthly and quarterly business reviews in a timely manner, facilitate business reviews with data analysis, identify and implement solutions to resolve, improve, automate, standardize, or simplify finance processes, and identify incomplete or inaccurate data, root cause of data issues, escalate discrepancies, fix data where possible or partner to deliver a solution. - Experience using data to influence business decisions - CA fresher / 1+ years of experience in FP&A, closing of Books of accounts and reporting & analytics - Experience in managing, evaluating, analyzing data quickly and creating meaningful business reporting. - Good financial acumen with problem-solving and decision-making skills. - Manage competing priorities and meet deadlines. - Good interpersonal skills including written and oral communication skills. - Advanced proficiency in Excel. - Retail industry experience. - Experience in VBA, COGNOS and SQL is a plus. read more Key Skills Data analysisInterpersonal skillsFinancial reportingBusiness reportingCognosForecastingOperationsAnalyticsMonitoringSQL

Job description Amazon s Last Mile Analytics and Quality team is seeking an experienced program manager to lead a program and/or escalations management for the space of worldwide voice of customers in the Amazon Geospatial domain. In this vertical, we drive initiatives by partnering with various teams in Last Mile to reduce delivery defects while improving Last Mile operational efficiency. An ideal candidate has solid program management skills and is eager to develop them further. S/he has the ability to implement and maintain processes and mechanisms to effectively support program execution. S/he should be comfortable with data analysis, assisting in process improvements, and helping to standardize procedures under guidance. The candidate should be able to identify issues within current systems and contribute to resolving them. This job requires good communication and interpersonal skills, with the ability to work collaboratively in a team environment while also managing tasks independently. The successful candidate will be capable of addressing logistical challenges, show initiative in problem-solving, and demonstrate a strong commitment to completing projects and delivering results. The ideal L4 Program Manager will be detail-oriented, organized, and able to juggle multiple priorities effectively. S/he should be proficient in using project management tools and be ready to learn and adapt to new methodologies and technologies in the world of Geospatial data. Responsibilities include, but are not limited to: - Own the Program, define and achieve KPIs; Drive performance improvement initiatives. - Develop and monitor program metrics to identify potential issues in last mile deliveries. - Identify patterns of defects that will help us build initiatives to reduce defects at scale. - Ability to pull data and perform deep-dives and root-cause analysis as needed. - Lead initiatives to identify and eliminate root causes of defects in order to reduce defects and improve the delivery experience for Amazon customers. - Excellent communication, both verbal and written to regularly provide business updates during weekly/monthly/quarterly reviews. - Communicate with stakeholders to share regular updates, resolve blockers and deliver programs/initiatives on time. - Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met. - Must be able to systematically escalate problems to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. About the team The Last Mile Analytics & Quality (LMAQ) team is part of the Last Mile Tech team and works on improving Geospatial data, route quality, and support the driver lifecycle programs. We run programs to identify and reduce defects through manual audits, and leverage data and anecdotes to identify opportunities and closely collaborate with Tech, Science and Product teams to improve our products at scale. - 2+ years of program or project management experience - Bachelors degree or equivalent - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) - Experience with SQL - Experience in requirement gathering and ability to write clear and detailed requirement document read more Key Skills data cleansingRoot cause analysisData analysisInterpersonal skillsProject managementManager Program ManagementOperationsAnalyticsPerformance improvementSQL

Job description The TITANS team at Amazon is seeking an exceptional User Experience Designer to create intuitive and innovative solutions for NATS (North America Transportation Services ) users. This role is integral to the Amazon Transportation team, focusing on designing seamless experiences for transportation planning and configuration functions. The ideal candidate will drive the user experience strategy and design for critical transportation operations tools, combining analytical thinking with creative problem-solving. Youll work at the intersection of complex logistics systems and user-centered design, creating solutions that enhance efficiency and user satisfaction. Were looking for a passionate innovator who demonstrates: Strong sense of ownership Commitment to creating delightful, user-focused experiences Ability to translate complex transportation requirements into intuitive designs Drive to deliver impactful solutions that scale across Amazons transportation network Join us in shaping the future of Amazons transportation systems through thoughtful and innovative design solutions. * Translate business requirements into use cases and high-level customer experience frameworks * Design interfaces and interaction flows for voice experiences, mobile apps, and embedded screens * Produce conceptual diagrams, wireframes, visual mockups, and interactive prototypes *Create user-centered designs informed by market research, business goals, customer feedback, and usability study insights * Lead design processes that refine strategy and elevate design within the organization * Develop and maintain comprehensive user interface specifications * Present design solutions to cross-functional teams and leadership, gathering feedback to iterate and improve * Collaborate with product team,engineering and data science teams to evaluate and optimize features A day in the life In this role, a UX Designer will work closely with design, product, research, engineering, and other teams across NATS to iterate on existing experiences and deliver new features that delight customers. About the team TESS manages transportation network configuration by working with different internal stakeholders and systems, to deliver desired business outcomes. We work at the intersection of business and systems. This role will directly influence the decisions and strategy of TESS by gathering customer needs and insights and mining large and diverse data sets. This position will work with directly with business leaders and teams along with various stakeholders to track business goals and initiatives. - 2+ years of design experience - Have an available online portfolio - Experience with a variety of design tools such as Photoshop, Illustrator, Fireworks, Visio, Axure, and Dreamweaver - Experience in prototyping - Experience in a highly agile environment - Experience working in a collaborative multi-disciplinary team and working directly with developers for implementation of designs read more Key Skills MiningNetwork configurationIllustratorAnalyticalAgileMarket researchVisioPhotoshopFireworksLogistics

Job description Amazon Transport Controllership Audit team is an operation finance team that controls Amazons transportation cost. This is achieved through strengthening internal & external systems by working closely with multiple internal stakeholders such as Operations, Procurement, Technology groups and external stakeholders such as carriers. Audit Team also works closely with Accounts Payable for payments to carriers and Finance team for financial data reporting. Controllership Audit Team is looking for a Risk specialist I. Act as a single-threaded owner responsible for the execution, and delivery of straightforward risk (e.g., financial, regulatory, Amazon policy and business continuity). Recommend, develop, and implement policies and programs that guide the organization in accurately estimating freight cost and ensure invoice accuracy. Identifies technology gaps and work with tech teams on solutions. Conducts effective communication of results and updates to stakeholders. Drives broader risk mitigation activities by working with other teams such as Internal Audit and Risk team. 2+ years of relevant experience in relevant risk management areas such as internal / external invoice audit and investigation. Experience in working with teams across different global locations having high ownership and delivers results independently. Knowledge of Excel (Pivot Tables, VLookUps) and basic SQL. Experience defining audit logic requirements and using data and metrics to determine improvements. Experience managing, analyzing and communicating results to senior management. Experience in driving process improvements. Written and verbal communication skills including the ability to comfortably engage with internal and external customers. Knowledge as end user of EDI, financial systems and overall flow of invoice lifecycle. read more Key Skills ProcurementManager Internal AuditSenior managementdata reportingEDIRisk managementBusiness continuityFreightSQLRisk mitigation

Job description Amazon is seeking a candidate to identify, develop and integrate innovative solutions and programs that lead to improvements that redefine the standards for customer experience in our North American Transportation Network. Amazon transportation encompasses all of the operations that deliver shipments from our fulfillment centers and third party locations to customers worldwide. As a Program Manager on the Transportation Engineering Systems Team, you will own business stakeholder engagement, focus on delivering new, or streamlining existing processes and programs, and shape mid to long term planning and prioritization for supported business groups. You will work cross functionally with a broad range of business stakeholders to define detailed requirements and implement process/system based solutions for the Amazon Fulfillment/Transportation Network. You will also work on creating documentation to support defect reduction, improvements in productivity and identify and mitigate associated risks. Additionally, this role will create operational structure and change control for our quickly evolving landscape and provide strategic direction and subject matter expertise in determining investment prioritization for our business analytics and tech partners. You will work backwards to understand business requirements and use analytical skills to determine process improvements. You will utilize a range of analytical tools and techniques to build business reports, generate dashboards, create metrics to measure success and negotiate required tech features and their priority while driving process automation. - 2+ years of program or project management experience - Knowledge of Lean principles and DMAIC methodology - Experience in MS Access and SQL - Experience in requirement gathering and ability to write clear and detailed requirement document read more Key Skills Process automationStakeholder EngagementMS AccessProject managementBusiness analyticsGTSSubject matter expertiseCustomer experienceOperationsSQL