Job description Your day at NTT DATA The Principal Service Delivery Governance Specialist is a highly skilled subject matter expert, responsible for playing a critical role in ensuring effective governance and oversight of our service delivery operations. This role has the primary focus to lead the development and implementation of governance frameworks, drive compliance with service level agreements (SLAs), and collaborate with stakeholders to optimize service delivery processes and outcomes. The Principal Service Delivery Governance Specialist is required to coach and providing mentoring to less experienced members of the team. What youll be doing Key Responsibilities: Regularly tracks and analyzes key performance indicators (KPIs) to evaluate service delivery performance against defined targets and identify areas for improvement. Participates in service reviews and contributes insights and recommendations for process enhancements and optimization and drives continuous improvement initiatives. Proactively identifies and mitigates service delivery risks, ensuring compliance with regulatory requirements, industry standards, and internal policies. Develops and implement a robust governance framework to monitor and manage service delivery operations, ensuring alignment with organizational goals and objectives. Provides guidance and mentorship to junior team members, fostering their professional growth and development in service delivery governance practices. Collaborates with business development teams to support the design and implementation of service delivery strategies for new client engagements, ensuring alignment with governance requirements and best practices. Monitors the budget vs spend of platform cost. Understands GDC/COE Business Continuity Polices and Framework, Business Continuity Recovery Strategies and Plans to work with DPA to ensure platform can support the strategies and plans. Drives governance of committed vs Delivered. automation. Drives the service improvement plan. Provides coaching and mentoring to less experienced members of the team. Performs any other related task as required. Knowledge and Attributes: Extended knowledge of governance frameworks such as ITIL (Information Technology Infrastructure Library). Extended analytical and problem-solving skills, with the ability to identify and address service delivery gaps and improvement opportunities. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and influence stakeholders at various levels. Detail-oriented mindset, with a focus on accuracy and quality in all aspects of work. Extended project management skills, with the ability to effectively prioritize tasks, manage multiple initiatives, and meet deadlines. Academic Qualifications and Certifications: Bachelors degree or equivalent in Business Management, Internal Auditing, Compliance or a related field. Desirable certifications include, ITIL and Six Sigma. Required Experience: Extended experience in service delivery governance, service management, or a related role, with a strong understanding of IT service management principles and practices. Role: Service Delivery - Other Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Service Delivery Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Service Delivery management project managementSix Sigmaclient engagementservice managementservice deliverydelivery operations

Job description ServiceNow Architect should have broad understanding of the servicenow platform as well as understand on the modules in a deep manner having done several implementations. They should be able to solution complex servicenow requirements as well as suggest technical best practice. Also they should have an understanding of AI and how to best use ServiceNow AI to help clients. This role provides multi-technology consulting services on all aspects of application software, infrastructure and related technology components. What you'll be doing Key Responsibilities Lead the architecture of servicenow solutions Advise clients on how to best use the servicenow platform Develop solution blue prints Design and implement integrations between ServiceNow and other enterprise systems using REST, SOAP, and other relevant technologies. Leverage ServiceNow's automation capabilities to streamline IT processes and improve service delivery. Establish and enforce governance standards, policies, and procedures for ServiceNow platform usage. Monitor platform performance, conduct audits, and implement improvements to optimize ServiceNow operations. Develop various personas and create a strategy for user experience Ability to integrate AI into servicenow solutions thinking out fo the box and innovatively Qualifications: Education: Bachelors degree in Computer Science, Information Technology, or a related field (Masters degree preferred). Experience: 8 plus years of experience as a servicenow Architect Proven track record of successfully designing and implementing complex ServiceNow solutions in large-scale enterprises. Necessary ServiceNow certifications At least 3 successful implementations of ServiceNow. Role: Solution Architect Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills ServiceNow RESTautomationServiceNow operationsServiceNow architectureSOAP

Job description Your day at NTT DATA The role of Platform Support Engineer (L2) is a developing subject matter expert who exercises excellent customer service skills along with the ability to apply technical knowledge to support processes such as Request, Incident, Problem, Change, Event, Configuration, Asset, Service Catalogue, Knowledge, and Service Portal, as well as custom scoped applications that deliver enterprise-wide business processes to NTT customers. What youll be doing Key Responsibilities: Provides support to users/administrators of the company platform. Supports and contributes to the growth of best practices for delivery of support services. Ensures understanding of the platform, Cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations. Acts as a customer advocate, prioritizing and managing assigned incidents and escalations in queue. Engages with the cross functional teams like operations and engineering to build, drive and improve tools and processes for quicker issue resolution. Performs any other related task as required. Knowledge and Attributes: Developing knowledge of the components in cloud/web applications. Demonstrated ability to troubleshoot the difficult technical issues. Demonstrated exposure to network monitoring connectors such as SCOM, Solarwinds etc. Developing understanding of SNMP traps and MIBs/OIDs. Developing understanding and ability to modify basic XML, JSON, Regular Expressions (RegEx). Developing understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST. Developing understanding of object-oriented programming skills (Java strongly preferred). Good understanding of database concepts. Developing understanding of ITSM, CMDB and ITIL business process. Proficient with analyzing log files and standard debugging concept. Experience providing web development support is highly desirable. Familiarity with tools and practices of the trade such as incident management, knowledgebase, defect and escalation management. Excellent communication skills (verbal and written). Academic Qualifications and Certifications: Bachelors degree or equivalent in Information Technology or Computer Science or related field. Relevant ITIL certification. Required Experience: Moderate level experience providing customer facing technical support. Moderate level experience working with the ServiceNow platform (ITSM, ITOM, CSM and FSM). Moderate level experience providing SaaS support is desirable. Role: Network (Support) Engineer Industry Type: IT Services & Consulting Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: IT Network Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Network Engineering TCPFSMFTP/SFTPITSMSCOMHTTPITOMSOAPSaaS supportCMDBSolarwindsCSM

Job description Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Senior Associate - Angular Support In this role, you would be primary responsible for supporting and enhancing web applications using the Angular framework. You will work closely with our team to deliver highly performant, scalable, and visually appealing web applications, user experience across devices. read more Key Skills Skills highlighted with ‘‘ are preferred keyskills Agile MethodologyRestfull ApiUI ImplementationAngular MaterialAngular KanbanCSSTypescriptCicd PipelineJavascriptScrumHTML

Job description Experience: 2-4 Years Location: Bangalore (Work from office) Shift: Night shift Notice: Immediate Joiners Required Skills: Subject-related educational qualification no less than a Bachelor degree, the subject can be business administration, management, business and IT, or anything that falls within this category Excellent command of spoken and written English language Strong communication skills, including active listening and clear articulation Ability to solve problems, alleviate conflicts, and escalate tactfully Ability to multitask, manage time, and prioritize Ability to work individually and as a team member Formal communication skills, and the ability to write and compose formal letters which will be a daily process to communicate with various bodies Knowledge of modern information technology and online services Ability to use the available technological resource (e.g. internet, computers, softwares) to extract information Excellent usage of a computer and its operating system (i.e. Microsoft Windows) along with other office applications (e.g. Microsoft Office) Ability to coordinate with various entities at the same time Ability to effectively establish rapport, present information and respond to questions from managers, and clients Ability to solve practical problems and deal with a variety of concrete variables Ability to manage and maintain several portfolios for various clients at the same time, and Good team player, honest, and willing to be cooperative with fellow colleagues Reach out to 7401616946/ js001102065@techmahindra.com if all criteria matches. Role: Voice / Blended - Other Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Customer SupportExcellent Communication In EnglishInternational Voice ProcessInternational Calling Work OrderInbound CallsUs Voice ProcessOutbound Calling

Job description Title: JDE Solution owner Functional resource Location: Dubai, UAE Experience: 6+ Notice Period: Immediate to max 30 Days Employment type: 12 months Contract Working Mode: On-site Company Profile: Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences. We Rise together to create sustainable businesses that can bring about lasting change in our communities to create an equal world, to be future ready, and to create value. We are 152,000+ professionals across 90 countries, helping 1297 global customers including Fortune 500 companies. Job Description: Job Summary: We are seeking a skilled Oracle JD-Edwards Functional Consultant to lead the business process analysis, requirement gathering, and functional integration aspects between Oracle JD Edwards (JDE) and Informatica MDM. The candidate will bridge the gap between business teams and the technical team, ensuring the master data processes align with enterprise standards and business needs. Key Responsibilities: Conduct detailed requirement gathering and gap analysis with business stakeholders for JDE and MDM master data domains (Customers, Suppliers, ltems, BOM, Recipes etc.). Define and document business processes, functional specifications, and data flow mappings. Lead fit-gap workshops for JDE modules like Procurement, Sales, Inventory, Finance, Engineering/PEM. Collaborate with the Informatica MDM team to define data governance and rules. Drive data harmonization, deduplication rules, and master record definition in MDM. Validate integration use cases between JDE and MDM Participate in UAT (User Acceptance Testing) and validate test scenarios based on business cases. Provide inputs for change management, training documentation, and handover to operations. Qualifications: 6-1O years of experience as a JDE Functional Consultant. Hands-on experience in JDE modules such as Procurement, Inventory, Sales & Finance. Understanding of Master Data Management (MDM) principles and exposure to Informatica MDM. Excellent communication skills and ability to work with cross-functional teams. Deliverables: Business Requirement Document (BRD) Functional Specification Document (FSD) Data Mapping Sheets (JDE B MDM) UAT Test Scenarios and Results Process Flow Diagrams If you're interested in the above job description, please share your updated CV to our team member mail id - mohammed.K@TechMahindra.com. Role: IT & Information Security - Other Industry Type: IT Services & Consulting Department: IT & Information Security Employment Type: Full Time, Permanent Role Category: IT & Information Security - Other Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Informatica MdmJD EdwardsJDE Functional Oracle JDEMaster Data ManagementJDEInformatica

Job description Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Test Automation Engineer! Responsibilities read more Key Skills Skills highlighted with ‘‘ are preferred keyskills Selenium Clear QuestJIRA

Job description Greetings from Infosys BPM Ltd., We are hiring candidates for Customer Support and Service Desk - Voice Process for Bangalore and Pune Location, please walk-in for the interview on 13th June 2025 at Bengaluru. Note: Please carry a copy of this email to the venue. Work Location for this job role is in Bengaluru and Pune. Interview Time: 10 AM to 4 PM Interview Date: 13th June 2025 Interview Venue: Infosys BPM Hiring Center 785, GROUND FLOOR, AXIS SAI JYOTI, 100 Feet Ring Road, 15th Cross Rd, SARAKKI, 1st Phase, J. P. Nagar, Bengaluru, Karnataka 560078 Land Mark : Sindhoora Convention Center Please find below Job Description for your reference: Job Location: Bangalore and Pune Skills - Customer Support and Service Desk - Voice Process Education - Full time Graduates Experience - 0 - 4 Year Work from office. Service Desk Excellent communication skills to attend/resolve client issues on calls/chat/mail. Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing Productivity applications like Microsoft office tools. Open to work in 24*7 and work from office environment Analytical problem solvers who will understand issues and to resolve customer issues Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently Being proactive and show the utmost respect for customers time Good time management, ensuring all contacts with customers add value Work from Office Must adhere and non-negotiables: Excellent in communication Need to work on US shift timings. Need to complete specific and dedicated training programs set by the client. 24*7 , flexible shifts 100% WFO , no hybrid Preferred Qualifications: Any Graduate Customer Service Job Description: Process Executive Key Responsibilities: - Provide first-level resolution to the customers - Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary. - Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language. - Build rapport with customers through active listening, effective communication, and attention to detail. - Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution. - Document and track customer interactions and technical issues in the service management system. - Stay up-to-date with product knowledge and industry trends to provide accurate information and support. - Participate in ongoing training and upskilling programs to enhance technical and customer service skills. Must to adhere and non-negotiables: Excellent in communication Need to work on US shift timings. Need to complete specific and dedicated training programs set by the client. 24*7 , flexible shifts 100% WFO , no hybrid Preferred Qualifications: Any Graduate Additional certifications in customer service/upskilling If interested, please share your resume with below details to akshara.r02@infosys.com and hanan.mir@infosys.com Name: Email & Mobile Number: Graduation: Date Of Birth: Post-Graduation: (If applicable): Total experience: Relevant experience: Current/Previous Company name: Current CTC: Expected CTC: Notice period: Current location: Flexible with Night Shift: Thanks & Regards, Infosys BPM Talent Acquisition | INFY HR Role: Customer Success - Other Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Customer SupportService Desk Customer ServiceIT HelpdeskVoice ProcessVoice SupportBpo VoiceTechnical HelpdeskTechnical SupportCustomer CareTechnical Voice ProcessInternational ProcessInternational VoiceI

Job description Responsibilities: * Manage customer relationships * Generate leads through cold calling and networking * Close deals with decision makers * Meet sales targets consistently * Collaborate on marketing strategies Sales incentives Role: Sales Operations / Enablement Industry Type: Software Product Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: Sales Support & Operations Education UG: Graduation Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills Sales And Marketing EnglishMalayalamSalesBusiness DevelopmentB2B SalesSales Executive Activities

Job description Required Skills and Experience: 5 + years of experience in Full Stack Development. Strong proficiency in HTML, CSS, JavaScript, and Bootstrap for building responsive, modern web pages. Solid experience with Laravel for backend development, including MVC, migrations, Eloquent ORM, routing, and templating. Understanding of MySQL for backend storage. Familiarity with version control tools like Git. Knowledge of RESTful APIs and how to consume them in a web application. Preferred Skills (Optional): Experience with React.js or other JavaScript frameworks. Familiarity with Docker and containerization practices. Experience with unit testing development. Key Responsibilities: Frontend Development: Build responsive, mobile-first user interfaces using Bootstrap.o Work with HTML, CSS, JavaScript, and jQuery to create smooth and visually appealing web pages. Collaborate with the UX/UI design team to ensure a seamless user experience. Backend Development: Develop and maintain scalable, secure web applications using Laravel. Integrate databases (MySQL, PostgreSQL, etc.) with Laravel to manage backend operations efficiently. Write clean, maintainable, and efficient code while adhering to best practices. API Development: Develop RESTful APIs to integrate frontend and backend. Ensure seamless data exchange between frontend and backend. Collaboration: Work closely with cross-functional teams (design, QA, product management) to deliver high-quality products. Participate in code reviews, sprint planning, and collaborative brainstorming sessions Role: Full Stack Developer Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Any Graduate PG: Any Postgraduate Key Skills Product managementIT servicesBackendjQueryVersion controlPostgresqlMySQLHTMLMVCUnit testing