Job description About us Click here to visit our website #JobAlert #WeAreHiring #Sodexo #BePartOfSomethingGreater #Belong #Act #Thrive #GreatPlaceToWorkCertified At Sodexo, we provide a bouquet of 100+ service offerings to varied clientele corporates, healthcare organizations, manufacturing locations, educational institutes and in remote environments. Our solutions range across food & catering, facilities management, technical services, workplace experience, energy management, and benefits & rewards services. We harbour an inclusive, diverse, fair, equal, and positive work environment to improve the quality of life of those we serve, everyday. read more Key Skills Skills highlighted with ‘‘ are preferred keyskills HVACHvac MaintenanceOperations and maintainanceRefrigeration Maintenance OperationsOperation MaintenanceUtility MaintenanceRefrigeration PlantChillersMechanical Engineering

Job description Role Purpose The purpose of this role is to analyse, identify, rectify & recommend specific improvement measures that help in the security posture of the organization by protecting the sensitive information Do Ensuring customer centricity by providing apt cybersecurity Monitoring and safeguarding the log sources and security access Planning for disaster recovery in the event of any security breaches Monitor for attacks, intrusions and unusual, unauthorized or illegal activity Performs moderately complex log reviews and forensic analysis to identify unauthorized or unacceptable access to data or systems Conduct security assessments, risk analysis and root cause analysis of security incidents Handling incidents escalated by the L1 team in 24x7 rotational shifts Use advanced analytics tools to determine emerging threat patterns and vulnerabilities Completing all tactical security operations tasks associated with this engagement. Analyses all the attacks and come up with remedial attack analysis Conduct detailed analysis of incidents and create reports and dashboards Stakeholder coordination & audit assistance Liaise with stakeholders in relation to cyber security issues and provide future recommendations Maintain an information security risk register and assist with internal and external audits relating to information security Assist with the creation, maintenance and delivery of cyber security awareness training for colleagues Advice and guidance to employees on issues such as spam and unwanted or malicious emails Deliver No. Performance Parameter Measure 1. Customer centricity Timely security breach solutioning to end users, Internal stakeholders & external customers experience 2. Process Adherence Adherence to SLA’s (90-95%), response time and resolution time TAT Mandatory Skills: Palo Alto Networks - Firewalls. Experience3-5 Years. Role: Cyber Security Industry Type: Software Product Department: IT & Information Security Employment Type: Full Time, Permanent Role Category: IT Security Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills cyber securityroot cause analysispalo alto networksrisk analysisfirewall security operationssecurity assessmentinformation securityforensicvulnerability assessmentinformation security risksecurity monitoringpenetration testing

Job description Key Responsibilities: Installation & Commissioning: Install and commission mechanical equipment at customer sites in compliance with safety and operational standards. Maintenance & Troubleshooting: Perform routine maintenance and troubleshoot mechanical issues in machinery, equipment, and systems. Diagnose faults and make necessary repairs. Customer Support: Provide technical support to customers, answer their queries, and offer solutions for mechanical system issues. Site Audits: Conduct on-site inspections and audits to assess the condition of equipment, provide recommendations, and report findings to management. Upgrades & Modifications: Identify opportunities for equipment upgrades or modifications to improve system performance and efficiency. Documentation: Maintain accurate service records, reports, and work logs for each visit, including repair activities and preventive maintenance schedules. Training: Provide training and technical support to customer teams on proper use and maintenance of equipment. Compliance: Ensure all activities are performed in compliance with company policies, safety regulations, and industry standards. Spare Parts Management: Manage inventory of spare parts and tools, and ensure timely procurement for service activities. Role: Service Engineer Industry Type: Industrial Equipment / Machinery Department: Production, Manufacturing & Engineering Employment Type: Full Time, Permanent Role Category: Operations, Maintenance & Support Education UG: Diploma in Any Specialization PG: Any Postgraduate Doctorate: Doctorate Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills Service Engineering Customer SupportMechanical EngineeringMaintenanceTroubleshooting

Job description Job Details Job Purpose We are seeking a skilled IT Service Desk Technician to join our team. The ideal candidate will be responsible for providing first-level technical support and assistance to our end users (employees and clients). This role requires excellent problem-solving skills, a strong understanding of IT systems, strong analytical skills, solid understanding of IT systems and processes, and the ability to communicate effectively with users at all levels. Key Responsibilities: Serve as the first point of contact for all IT-related inquiries and issues. Provide first-level technical support to end-users via ServiceNow ticketing system, phone, email, and teams chat. Log, manage, and prioritize service desk tickets to ensure timely resolution. Troubleshoot and resolve basic hardware and software issues. Assist with password resets, account unlocks, and other routine IT tasks. Escalate complex issues to higher-level support teams as necessary. Maintain accurate documentation of issues and resolutions. Provide excellent customer service and ensure user satisfaction. Collaborate with other IT team members to improve support processes. Stay updated with the latest IT trends and technologies. . Qualifications: Bachelors degree in Information Technology, Computer Science, or related field. 2+ years of experience in an IT support role. Strong knowledge of Windows and Mac operating systems. Familiarity with network protocols and troubleshooting. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Certification in ITIL or CompTIA A+ is a plus. Required Certifications: CompTIA A+: This certification covers essential IT skills and is ideal for entry-level IT support roles 1. ITIL Foundation: This certification provides a basic understanding of IT Service Management (ITSM) and is widely recognized in the industry Shift Timings and Work Hours: Shift Timings: Rotational shifts including morning, evening, and night shifts. Work Hours: 8-hour shifts with a 1-hour break, totaling 9 hours per shift. Availability: Must be available to work weekends and holidays as needed. What Cencora offers Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. Full time Affiliated Companies Affiliated Companies: PharmaLex India Private Limited Equal Employment Opportunity Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Role: Assistant Manager Industry Type: Medical Services / Hospital Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Operations Education UG: Any Graduate PG: Any Postgraduate Key Skills Computer scienceBasicTicketingService deskIT service deskIT supportWindowsCustomer serviceInformation technologyTechnical support

Job description We are seeking a skilled IT Service Desk Technician to join our team. The ideal candidate will be responsible for providing first-level technical support and assistance to our end users (employees and clients). This role requires excellent problem-solving skills, a strong understanding of IT systems, strong analytical skills, solid understanding of IT systems and processes, and the ability to communicate effectively with users at all levels. Key Responsibilities: Serve as the first point of contact for all IT-related inquiries and issues. Provide first-level technical support to end-users via ServiceNow ticketing system, phone, email, and teams chat. Log, manage, and prioritize service desk tickets to ensure timely resolution. Troubleshoot and resolve basic hardware and software issues. Assist with password resets, account unlocks, and other routine IT tasks. Escalate complex issues to higher-level support teams as necessary. Maintain accurate documentation of issues and resolutions. Provide excellent customer service and ensure user satisfaction. Collaborate with other IT team members to improve support processes. Stay updated with the latest IT trends and technologies. . Qualifications: Bachelors degree in Information Technology, Computer Science, or related field. 2+ years of experience in an IT support role. Strong knowledge of Windows and Mac operating systems. Familiarity with network protocols and troubleshooting. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Certification in ITIL or CompTIA A+ is a plus. Required Certifications: CompTIA A+: This certification covers essential IT skills and is ideal for entry-level IT support roles 1. ITIL Foundation: This certification provides a basic understanding of IT Service Management (ITSM) and is widely recognized in the industry Shift Timings and Work Hours: Shift Timings: Rotational shifts including morning, evening, and night shifts. Work Hours: 8-hour shifts with a 1-hour break, totaling 9 hours per shift. Availability: Must be available to work weekends and holidays as needed. Role: Assistant Manager Industry Type: Medical Devices & Equipment Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Operations Education UG: Any Graduate PG: Any Postgraduate Key Skills TicketingService deskIT service deskIT supportWindowsCustomer serviceInformation technologyTechnical support

Job description Understand business needs of end user and manage expectations Translate Business needs into effective requirements Analyze current mode of operations (process, network, tools etc related) Propose future mode of operations, standard solutions and best fit for dedicated cases Support application and process teams to deploy FMO Create Low Level Design document and update the same Define Test cases / plan and acceptance criteria for solutions Carry out and / or provide support in System Integration Testing (SIT), interface testing with other Nokia tools and / or customer tool Provide support in User Acceptance Testing (UAT) and / or Operation Readiness Testing (ORT) Able to cover Nokia s Network operation processes: Alarm /Event management, Incident Management, Problem Management, Change Management, Asset and Configuration Management, Field Force Management, Service Level Management etc Able to cover Nokia s network operation tools: EMSs/NMSs (multi-vendor), Netcool, ITSM/Ticketing tool (BMC Remedy), Smart Services Delivery Platform (SSDP), Field Dispatch/ Work force Management (myWFM), insights (Reporting) etc Mandate Skill Set Major tool in scope: ARS/Remedy/ITSM Ticketing environment. The skill and competencies required are Major tool in scope: Remedy/Helix/ITSM Ticketing environment 3+ years of understanding of REMEDY s architecture, functionality, modules (IM, CM, PM, KM, CMDB etc) and workflows. 3+ years knowledge of Process Modeling: identify existing workflows, analyze gaps, define requirements, and create optimized workflows in Remedy Basic Level understanding of databases Integration and APIs: Have knowledge of system integration, such as web services, APIs (Application Programming Interfaces) and data formats (eg JSON or XML) Good and clear communication Ability to explain technical details in simple business language Primary language shall be English Roles and responsibilities. Create and Maintain Low Level Design document (LLD). As and when required, carry out a read out / explain LLD to all stakeholders (end user, application team etc) Create and maintain field mapping ticketing document (eg, values mapping, endpoints, payloads example, etc) between OneITSM and other interfacing tool/s Use Case Analysis: Identify the various scenarios and interactions between users and the ITSM system Test Plan document: Describe the testing approach and provide a detailed description of test scenarios to ensure the ITSM solution functions are working as intended Run the tests in SIT. Support tests in UAT and ORT Retry Mechanism Test: in case of integration failure Support onboarding of new projects / enhancement to existing projects Support in Incident troubleshooting, Investigation, Analysis, and its resolution Analyze the change requests with requestor, Create and agree specification for change requests, Coordinate the development of those changes, Testing of changes Role: Business Analyst Industry Type: IT Services & Consulting Department: Data Science & Analytics Employment Type: Full Time, Permanent Role Category: Business Intelligence & Analytics Education UG: Any Graduate PG: Any Postgraduate Key Skills TicketingChange managementWorkforce managementEvent managementXMLConfiguration managementInvestigationProblem managementIncident managementTroubleshooting

Job description We are seeking an experienced Lead Cloud Engineer to join our team. The ideal candidate will have extensive experience with Azure cloud services, Terraform, and Azure DevOps. As a Lead Cloud Engineer, you will play a pivotal role in developing and maintaining our Azure infrastructure, ensuring high performance, security, and cost efficiency. You will be part of a team of cloud engineers, collaborate with cross-functional teams, and drive the adoption of new Azure technologies. Lead the development and maintenance of Terraform modules for Azure deployments. Establish and maintain Azure service configuration standards and processes. Integrate the latest Azure services to meet the evolving needs of the company. Optimize cloud resource usage to reduce expenses while maintaining performance. Implement security best practices and ensure compliance with industry standards. Continuously improve the efficiency and performance of Azure cloud services. Prepare operations teams for effective customer support and ensure operational excellence. Monitor and address health advisories proactively. Role: DevOps Manager Industry Type: Insurance Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: DevOps Education UG: Any Graduate PG: Any Postgraduate Key Skills UsageOperational excellenceComplianceCloud ServicesdevopsSenior Manager TechnologyInfrastructureCustomer supportCostMonitoring

Job description Position Summary: The Shared Application Platform Engineering team is to provide the enterprise configuration and support for integration technologies such as IBM Middleware tools like MQ and ensure the platform stability and process improvement. Responsibilities include planning, support, and implementation of application platform infrastructure to include operational processes and procedures. Job Responsibilities: Handle MQ Admin BAU activities such as manage QMGRs Objects/maintenance/patching/ configurations etc. Should have knowledge on SSL Certificate management, security vulnerabilities in MQ Scheduling and Monitoring MQ backups performing housekeeping and daily health check Install Configure IBM MQ Support Project for MQ upgrade or migrate to new version and apply Fixpack /Interim Fixpack , R efresh P ack/ I fix etc . Setting up new QMGRs and its object Investigate and Troubleshot issues in MQ Knowledge on Performance Tuning or optimizing of MQ Coordinate with Systems Administrators, UNIX, Network and DBAs, scheduling and implementing software patches upgrades Support development/functional teams with performance tuning and troubleshooting issues Co- ordinatr with IBM vendor Monitor and acknowledge Incidents / Change-Tickets / SRs / Problem-Tickets within SLA Working Knowledge on RCAs SIPs Automating tasks Provide Support for MQ DR activity Basic knowledge of shell scripting or Ansible to manage create MQ admin related tasks for automation Good communication, written skills interacting with Client Stake holders Create knowledge base documents and SOPs for the Middleware support Handling Problem management calls and provide the RCA for the P1/P2 issues Good knowledge on IIB and/or APIC Basic knowledge on IBM-CP4I and/or OpenShift Container Platform (OCP). Education: Bachelors degree in computer science, Information Systems, or related field Experience: 7+ years of total experience and at least 4+ years of experience in Middlware applications like MQ Admin BAU activities such as manage QMGRs Objects/maintenance/patching/ configurations. Install Configure IBM MQ Scheduling and Monitoring MQ backups performing housekeeping and daily health check WebMethods WebSphere Message Broker (WMB) IBM Integration Bus (IIB) CP4I ACE MQ IBM API Connect v10 App Connect Professional (Cast Iron) Linux / AIX SDLC SSL Good to Have : Open Shift (Kubernettes) Ansible (Automation) Elastic Azure DevOps YAML/JSON Python and/or Powershell Agile SAFe for Teams DataPower Role: Release Manager Industry Type: Insurance Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: DevOps Education UG: Any Graduate PG: Any Postgraduate Key Skills UnixHousekeepingComputer scienceAutomationLinuxProcess improvementProblem managementSchedulingTroubleshootingOperations

Job description Position Summary: This position is responsible for design and implementation of application platform solutions, with an initial focus on Customer Communication Management (CCM) platforms such as enterprise search and document generation/workflow products such as Quadient , xPression , Documaker , WebSphere Application Server (WAS), and technologies from OpenText. While gaining and providing expertise on these key business platforms, the Engineer will identify opportunities for automation and cloud-enablement across other technologies within the Platform Engineering portfolio and developing cross-functional expertise . Job Responsibilities: Provide design and technical support to application developers and operations support staff when required. This includes promoting the use of best practices, ensuring standardization across applications and troubleshooting Design and implement complex integration solutions through collaboration with engineers and application teams across the global enterprise Promote and utilize automation to design and support configuration management, orchestration, and maintenance of the integration platforms using tools such as Perl, Python, and Unix shell Collaborate with senior engineers to understand emerging technologies and their effect on unit cost and service delivery as part of the evolution of the integration technology roadmap Investigate, recommend, implement, and maintain CCM solutions across multiple technologies Investigation of released fix packs, provide well documented instructions and script automation to operations for implementation in collaboration with Senior Engineers in support of platform currency Capacity reviews of current platform Participate in cross-departmental efforts Leads initiatives within the community of practice Willing to work in rotational shifts Good Communication skill with the ability to communicate clearly and effectively. Education: Bachelors degree in computer science, Information Systems, or related field. Experience: 7+ years of total experience in designing, developing, testing and deploying n-tier applications built on java, python, W ebSphere Application Server, Liberty, Apache Tomcat etc At least 4+ years of experience on Customer Communication Management (CCM) and Document Generation platforms such as Quadient , xPression , Documaker . Linux/Windows OS Apache / HIS IBM WebSphere Application Server, Liberty Quadient , xPression Ansible Shell scripting (Linux, Powershell ) Json/Yaml Ping, SiteMinder Monitoring Observability (Elastic, AppD , Kibana) Troubleshooting Log Performance Analysis OpenShift Role: Technical Lead Industry Type: Insurance Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Any Graduate PG: Any Postgraduate Key Skills UnixAutomationLinuxShell scriptingWorkflowPerlApacheTroubleshootingTechnical supportPython

Job description We are looking for a strategic and hands-on Infrastructure Architect to lead the design and optimization of our IT infrastructure. You will be responsible for defining architecture standards, developing infrastructure roadmaps, and guiding the deployment of resilient and secure systems across on-premise and cloud environments. Design and develop high-level infrastructure architectures for complex IT systems, including cloud, data centers, networks, and storage. Evaluate and recommend infrastructure technologies to meet business needs, scalability, and reliability requirements. Define infrastructure standards and best practices across systems, networks, and security layers. Collaborate with DevOps, Security, and Application teams to ensure infrastructure supports application performance, security, and availability. Lead infrastructure modernization and cloud migration projects (e.g., AWS, Azure, GCP). Create detailed architectural diagrams, documentation, and implementation plans. Conduct system performance analysis and implement improvements. Ensure compliance with enterprise architecture principles, security standards, and regulatory requirements. Provide guidance and mentorship to infrastructure and support teams. Stay current with emerging technologies and industry trends. Proven experience with cloud infrastructure (AWS, Azure, or GCP). Strong knowledge of networking, virtualization (VMware, Hyper-V), storage systems, and server technologies. Proficient in implementing, configuring, and managing leading monitoring tools to ensure system reliability, performance, and uptime. Comprehensive knowledge of DDQ (Due Diligence Questionnaire) processes to ensure compliance, risk assessment, and data integrity for organizational standards. Extensive experience in managing data center operations, including server provisioning, network configurations, and system maintenance. Expertise in designing and implementing backup solutions and DR strategies to mitigate risks and ensure business continuity. Successfully led a team of over 50 IT professionals, streamlining workflows, improving productivity, and achieving departmental KPIs. Role: Solution Architect Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Any Graduate PG: Any Postgraduate Key Skills VMwareDue diligenceArchitectureNetworkingEnterprise architectureConsultingCloudInfrastructureBack officeVirtualization