Job description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Core Java. Experience5-8 Years. Role: Technical Lead Industry Type: Software Product Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills technical leadershiptechnical supportprocess compliancejavatroubleshooting c#project managementoperations managementteam managementcmmiauditinginternal auditquality managementquality assuranceclient interactionsla management

Job description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Role: Technical Support - Non Voice Industry Type: Software Product Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Non Voice Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills product supportweldingcustomer servicetechnical supportcustomer queries operations managementteam managementspot weldingmig weldingmigworkforce managementco2 weldingreal time analysistigarcteam leadingarc weldingwfm

Job description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Core Java. Experience5-8 Years. Role: Technical Lead Industry Type: Software Product Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills technical leadershiptechnical supportprocess compliancejavatroubleshooting c#project managementoperations managementteam managementcmmiauditinginternal auditquality managementquality assuranceclient interactionsla management

Job description Sagility is looking for Management Trainee (Xcelerator) - Business Finance to join our dynamic team and embark on a rewarding career journey Shadow and work with experienced managers and leaders to gain an understanding of the roles Participate in projects and initiatives to demonstrate competence and add value to the organization Provide support to managers and teams, as needed Attend meetings, conferences, and other training events to expand knowledge and network with other professionals Evaluate and analyze business operations, identify areas for improvement, and make recommendations for changes Strong commitment to learning and professional development and be open to feedback and constructive criticism Excellent communication, interpersonal, and problem-solving skills This role ensures financial health through reporting, investment advice, and performance analysis, while overseeing budgeting and cost management to support strategic decisions and compliance. Role: Financial Analyst Industry Type: Management Consulting Department: Finance & Accounting Employment Type: Full Time, Permanent Role Category: Finance Education UG: Any Graduate PG: Any Postgraduate Key Skills financial analysistraining managementbusiness financevariance analysisauditingaccountingbudgetingoperationsfinancial reportingfinancial modellingfinancial planningbusiness operationstaxationfinancecommunication skills

Job description The Offshore Operations Analyst will support customer onboarding, billing processes, and data reconciliation tasks. This role involves working closely with the Australian-based operations team to ensure accurate data handling, timely processing of customer information, and general administrative support. A successful candidate will have strong Excel skills, a high level of attention to detail, and excellent English communication to follow instructions and collaborate effectively with their reporting line. Key Responsibilities: Customer Onboarding & Billing Support Process new customer onboarding forms and enter required data into internal systems. Support end-to-end customer billing processes, including preparing billing files and reviewing output for accuracy. Ensure timely and accurate updates of customer information across platforms. Data Reconciliation & Quality Assurance Perform regular data checks to ensure consistency between systems (eg, customer data, usage, billing). Reconcile discrepancies and escalate any issues identified during data validation. Maintain records and documentation of reconciliations and changes. Administrative & Operational Support Carry out operational tasks such as tracking billing timelines, updating customer logs, and reporting exceptions. Assist in documenting operational procedures and maintaining process trackers. Support the team in preparing reports and summaries as needed. Communication & Coordination Follow written and verbal instructions from the Australian operations team. Communicate status updates, flag issues, and clarify task details proactively. Attend virtual team meetings as needed during overlapping business hours. REQUIRED QUALIFICATIONS & SKILLS bachelors degree preferred in Business administration, finance, accounting, IT, data analytics, or any related discipline with strong analytical or administrative components Energy industry experience with exposure across multiple facets of the energy market is advantageous Strong Excel skills : Proficiency in formulas, pivot tables, data filtering, and reconciliation techniques. Excellent English communication : Strong written and verbal skills for clear reporting and instruction-following. High attention to detail, especially when working with customer and billing data. Ability to follow structured processes and documentation requirements. Proactive mindset and ability to work independently with minimal supervision. Reliable internet connection and a quiet remote working environment. DESIRABLE Experience in admin, billing, data entry, or back-office support roles. Familiarity with cloud-based productivity tools (eg, Google Sheets, MS Teams, shared drives). WORK HOURS Australian business hours are 9 am to 5.30 pm Key Skills : Operation Analyst Back Office Operation Office Operation Customer Onboarding Role: Operations Support - Other Industry Type: Recruitment / Staffing Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Operations Support Education UG: Any Graduate PG: Any Postgraduate Key Skills AdministrationData validationoperational supportManager Quality AssuranceAnalyticalReconciliationBillingBack officeOperationsData entry

Job description Are you ready to make a difference in the healthcare experience, making a positive impact in people s livesAre you a compassionate individual seeking healthcare jobs in MumbaiWe have an opportunity that is perfect for you. Fusion CX is expanding its team in Mumbai and is currently searching for an empathetic and detail-oriented Medical Officer specializing in patient scheduling to cater to patients and healthcare consumers for a rising digital healthcare company. In this role, you will be at the forefront of ensuring seamless patient care and experience by managing appointments, follow-ups, and referral management. Multiple positions are open. If you are meticulous, organized, and able to handle sensitive data, apply now for this job in Mumbai. Join us and be part of a team that values excellence in healthcare experience and service delivery. Job Description Medical Officer Here is what you need to do as a specialized Medical Officer for patient scheduling in Mumbai: Managed patient appointment coordination and follow-ups and handled referral management to ensure a seamless patient scheduling process. Utilizing electronic health record (EHR) systems and scheduling software to manage patient data efficiently. Communicating with patients, internal teams, and any stakeholders to ensure smooth operations and enhanced service experiences. Ensure accurate data entry and maintain confidentiality of sensitive information. Support the healthcare team in managing patient information and appointment details. Job Requirement Medical Officer Here is what you need to have to excel as a specialized Medical Officer for patient scheduling in Mumbai: Education: A high school diploma or equivalent is required; an associate s degree or higher education in healthcare administration or a related field is preferred for this role. Experience: Previous experience in a medical or healthcare setting, especially in a scheduling or administrative role, will be an advantage for the medical officer role. Familiarity with electronic health record (EHR) systems and scheduling software. Skills: Excellent communication and interpersonal skills. International Versant 5 and above Strong organizational and time-management abilities. Attention to detail and accuracy in data entry. Ability to handle sensitive information with care and confidentiality. Proficiency in using MS Office software (e.g., Microsoft Office Suite). Certifications: Certification in medical office management or similar credentials will be an additional advantage but not mandatory. Why Join Fusion CX Are you in search of healthcare jobs in MumbaiDo you want to be part of a process or an account that truly mattersBe part of the pioneering process where you serve patients of an innovative healthcare company by joining Fusion CX in Mumbai as a Medical Officer for patient scheduling activities, ensuring excellent patient care and experience. Fusion CX offers unparalleled opportunities for growth and development. Here, we will recognize and highly value your contribution. Moreover, you will gain experience by working with a global team and cutting-edge technologies and getting exposure to advanced healthcare systems. With continuous learning opportunities, a defined career advancement path, and a focus on employee wellbeing, Fusion CX offers you a chance to be involved in a crucial healthcare process that directly improves patient care. Multiple openings await! So, if you are driven by excellence and searching for a healthcare or customer service job in Mumbai, we invite you to apply today. Join us! Be part of a remarkable journey to transform the patient experience and lives as a medical officer in the vibrant city of Mumbai. Role: Chief Medical Officer Industry Type: BPM / BPO Department: Healthcare & Life Sciences Employment Type: Full Time, Permanent Role Category: Doctor Education UG: Any Graduate PG: Any Postgraduate Key Skills AdministrationInterpersonal skillsTime managementPatient careHealthcareSchedulingCustomer serviceOffice managementMS OfficeData entry

Job description Are you looking for exciting customer service jobs in Bangalore where you can grow fast, learn global skills, and make a real impact? Fusion CX hires dynamic and detail-oriented Customer Service Associates in Bangalore to support our telecom client services. This customer service role is ideal for individuals who excel in customer interaction, problem-solving, and communication across phone, email, and chat. You will be responsible for addressing customer inquiries, resolving order-related issues, and ensuring every interaction reflects professionalism and empathy. If you re someone who thrives in a fast-paced, people-first environment and you re curious about where a career in CX could take you this is one of the most rewarding job vacancies in Bangalore to explore right now. Apply for the role of customer service associate in Fusion CX Bangalore. Job Description Customer Service Associate Key Responsibilities Serve as the first point of contact for customer order-related inquiries through phone, email, and chat. Perform triage and resolution of service/order-related requests, ensuring timely and accurate updates. Manage transactional queues related to scheduling, order status, and account information. Monitor and respond to incoming customer emails and chats with clarity and professionalism. Make outbound calls and receive inbound contacts to ensure timely resolution of customer queries. Identify and escalate cases that fall beyond Tier 1 support scope. Coordinate with internal departments to resolve order constraints and delays. Ensure each issue is fully resolved and documented with attention to compliance and accuracy. Contribute feedback to internal product, service, and operations teams for process improvement. Deliver high-quality service while meeting KPIs such as customer satisfaction, first contact resolution, and response time. Job Requirements Customer Service Associate Qualifications & Requirements 0-2 years of experience in a call center or customer service environment (Telecom experience preferred). Strong verbal and written communication skills in English. Comfortable handling challenging situations with professionalism and empathy. Demonstrated ability to listen actively, gather relevant details, and build rapport with customers. Proficient with Microsoft Office tools and digital communication platforms. Detail-oriented, organized, and capable of working under pressure. Desired Skills Understanding of order lifecycle management and customer support workflows. Ability to work towards performance goals and quality metrics as a customer service associate. Strong problem-solving skills and a sense of urgency in task execution. Ability to multitask and prioritize effectively in a fast-paced environment. Familiarity with CRM tools and ticketing systems is a plus. Shift US Shift (Night shift hours) Why Join Fusion CX? Fusion CX offers more than just customer service jobs in Bangalore we provide a platform to launch meaningful careers. Joining our Bangalore team as a customer service associate means entering a professional ecosystem built on training, teamwork, and upward mobility. You will start with an in-depth onboarding and nesting period to set you up for long-term success. Our global operations are backed by more than employees across more than fifteen countries and fifty delivery centers, and Bangalore is a vital part of that global network. You will work in an office-centric, collaboration-first environment where communication and performance are nurtured, not just evaluated. With hands-on mentoring, access to international projects, and structured development tracks, this customer service associate role in Fusion CX Bangalore offers real growth potential. If you are seeking job vacancies in Bangalore that combine stability, challenge, and advancement, Fusion CX is where your journey begins. Role: Customer Service Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations - Other

Job description Company Description We are seeking a detail-oriented and analytical Income Auditor to join our finance team in Ibis Kolkata, India As an Income Auditor, you will play a crucial role in ensuring the accuracy and integrity of our financial records by conducting thorough audits of revenue centers and financial transactions, Job Description Verify and reconcile all revenue centers as reported in the daily Income Journal Collect and audit paperwork from all revenue centers, ensuring accuracy and compliance with company policies Review and balance rebates, paid outs, miscellaneous charges, and other financial transactions Prepare and distribute daily business reports summarizing revenue data Maintain accurate and organized filing systems for all financial reports and source documentation Perform detailed audits on catering functions and other hotel services Assist with month-end closing procedures and balance sheet account analysis Handle guest inquiries related to accounting matters, including folio requests and credit card inquiries Process invoices for miscellaneous guest charges in a timely manner Collaborate with other departments to ensure smooth financial operations Stay updated on relevant accounting standards and financial regulations Qualifications Bachelor's degree in Accounting, Finance, or a related field Minimum of 1-2 years of experience in income auditing or a similar role, preferably in the hospitality industry Proficiency in financial management software, including Sun System, Opera, Micros, and Vision Strong analytical and problem-solving skills with a keen eye for detail Advanced proficiency in Microsoft Excel and other financial software applications In-depth knowledge of accounting principles, auditing procedures, and financial reporting standards Excellent organizational skills with the ability to manage multiple priorities efficiently Strong communication skills to interact effectively with various departments and stakeholders Ability to work independently and as part of a team in a fast-paced environment Commitment to maintaining confidentiality and adhering to ethical standards in financial practices Familiarity with local tax regulations and financial compliance standards in India Role: Accountant / Accounts Executive Industry Type: Recruitment / Staffing Department: Finance & Accounting Employment Type: Full Time, Permanent Role Category: Accounting & Taxation Education UG: Any Graduate PG: Any Postgraduate Key Skills softwarefinancial managementfinancial reportingauditingaccountingfinancial auditingcommunication skills

Job description About Us We are Alter Domus Meaning ?The Other House? in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries, With a deep understanding of what it takes to succeed in alternatives, we believe in being different Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take, Find out more about life at Alter Domus at careers alterdomus Alter Domus is currently seeking a Business Analyst to join our VBO team at our Hyderabad office, where you will help build the next generation of fund administration software This role will work directly with business users and software engineers to deliver client facing solutions in a fast-paced environment Strong analytical and troubleshooting skills, as well as versatility in juggling multiple tasks and projects concurrently, are essential A successful candidate will be a self-starter and quick learner, capable of grasping new concepts quickly, who can consistently deliver quality results in a client-focused, team-based culture, JOB DESCRIPTION: Apply your exceptional fund accounting expertise to optimize efficiencies for our global user base Work directly with our technology team to investigate and resolve complex accounting and reporting issues Model accounting calculations and present, break down for developers Lead new business requirements for ongoing improvements to the accounting and reporting platform Use your accounting and operations experience to identify and drive operational improvements through applied technology solutions Keep projects on budget and on time Apply basic technology skills to analyze and troubleshoot system issues Test new features and support our quality control team on documenting test plans YOUR PROFILE: Bachelors degree in Accounting 7+ years of accounting, fund administration experience Exposure to hedge funds, private equity, and credit funds Proactive learning style, highly inquisitive and curious attitude, and excellent track-record of solving complex problems with focus and determination Strong aptitude for numbers and auditing Curiosity about technology and enjoys working with both business and technology professionals Highly capable of working both independently and collaboratively within a dynamic team environment Experience acting as a liaison or interface between business users and technology team is preferred Basic technology skills such as T-SQL, Excel macros, and advanced Excel modeling a plus CPA a plus WHAT WE OFFER: We are committed to supporting your development, advancing your career, and providing benefits that matter to you, Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning, Our global benefits also include: Support for professional accreditations such as ACCA and study leave Flexible arrangements, generous holidays, birthday leave Continuous mentoring along your career progression Active sports, events and social committees across our offices Support with mental, physical, emotional and financial support 24/7 from our Employee Assistance Program The opportunity to invest in our growth and success through our Employee Share Plan Plus additional local benefits depending on your location Equity in every sense of the word We are in the business of equity, in every sense of the word For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong, We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose Thanks to th

Job description Job TitlePublication Sales Specialist - PhD Research & PublicationLocationNagercoil, Tamil NaduCompanyPanacorp Software SolutionsJob Summary :Panacorp Software Solutions is seeking a motivated Publication Sales Specialist based in Nagercoil to assist PhD scholars with their academic publication needs. In this role, you will provide expert advice on publication services, helping scholars navigate the publication process. Your primary responsibility will be to promote and sell our comprehensive publication services through a consultative sales approach.Key Responsibilities :- Engage with ResearchersConnect with PhD scholars and researchers to understand their publication needs.- Promote Publication ServicesPresent a variety of publication services, including journal selection, editing, formatting, and submission guidance.- Meet Sales TargetsProactively manage leads, conduct follow-ups, and close sales to meet monthly targets.- Build Client RelationshipsEstablish and maintain strong relationships with clients, offering post-sale support and addressing any concerns.- Report and Track Sales ActivitiesProvide regular updates on sales progress, client feedback, and trends in the academic publishing industry.- Collaborate with Internal TeamsWork closely with the academic support team to ensure alignment with client needs and expectations.Qualifications :- EducationAny degree, ideally with experience or interest in academic research, sales, or publication services.- ExperiencePrior experience in telesales, inside sales, or customer service. Experience in academic sales or publishing is a plus.Skills :- Strong communication and interpersonal skills- Ability to understand and explain the academic publication process- Target-driven and motivated to achieve sales goals- Familiarity with academic publishing or PhD research preferred- Proficiency in Microsoft Excel This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion. Role: Customer Engagement Industry Type: IT Services & Consulting Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: Sales Support & Operations Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills customer servicesalesinside salesconsultative salestelesales enterprise salesbusiness developmentsolution salescorporate salesmarketingb2b salesstrategic account managementlead generationkey account managementsoftware salesit sales