Job description To understand the requirement of the station s / country s documentation and ensure jobs are executed as per standard operating procedures. Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines. Deliver a high level of service quality through timely and accurate completion of services. Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners. Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner. read more Key Skills BPOPayment processingInvoice processingOutsourcingMedical insuranceMS OfficePTPService qualityFreightLogistics

Job description Job Summary We are seeking a highly skilled and motivated individual to join our team as a Financial Analyst in the Financial Planning & Analysis (FP&A) department. As a Financial Analyst, you will play a key role in driving the financial performance and strategic decision-making of our organization. Your primary responsibility will be to analyze financial data, provide valuable insights, and collaborate with cross-functional teams to support business objectives. This position requires a good foundation in financial analysis, excellent communication skills, and a deep understanding of business acumen and analytics. read more Key Skills Data analysisFinancial analysisCMAFinancial planningBudgetingForecastingVariance analysisAnalyticsMonitoringBusiness operations

Job description TrueLedge HR and Accounting Services is looking for TELECALLING ASSOCIATES to join our dynamic team and embark on a rewarding career journey. A telecaller is a customer service representative who contacts customers over the telephone. A typical job description for a telecaller includes the following responsibilities : 1. Make outbound calls to customers to promote products and services, or follow up on recent purchases. 2. Respond to customer inquiries and provide information about products and services. 3. Resolve customer complaints and provide appropriate solutions. 4. Keep records of all customer interactions and transactions, updating customer information in a database as necessary. 5. Meet and exceed sales and customer satisfaction targets. 6. Continuously improve product and service knowledge to provide accurate information to customers. 7. Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings. 8. Follow all company policies and procedures, including those related to confidentiality and data security. 9. Participate in training and development opportunities to improve skills and knowledge. 10. Adhere to schedules and work efficiently under pressure to meet deadlines. Role: Customer Success Associate Industry Type: Management Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate PG: Any Postgraduate Key Skills TelecallingData entry

Job description Job Title: Associate Business Consultant Location: Vashi, Navi Mumbai Working Mode: Work from office About Grexa Grexa is a fast-growing AI-led automation platform that helps local businesses streamline revenue growth, lead management, marketing, and engagement all in one place. Our mission is to make marketing and operations effortless for small and medium businesses by bringing the power of smart technology into their daily workflows. Role Overview We are looking for an Associate Business Consultant who will be the driving force behind client success at Grexa. This role blends client relationship management, business consulting, and strategic support to ensure our clients thrive using our platform. You will play a critical role in onboarding, training, and supporting clients while being their trusted point of contact throughout their journey with us. Key Responsibilities Partner with clients to deeply understand their business objectives and craft a tailored onboarding experience that sets the foundation for long-term success. Lead insightful, value-driven product demonstrations and follow-ups that empower clients to confidently integrate Grexa into their daily operations. Continuously monitor client engagement metrics to identify opportunities for optimization, proactively intervening to enhance platform adoption and satisfaction. Act as the strategic bridge between clients and internal teams, ensuring seamless resolution of operational needs while driving continuous improvement. Champion the voice of the client by collecting rich feedback and delivering it as actionable insights to influence product development and service innovation. Strategically identify growth opportunities within accounts, advising clients on how to unlock more value through advanced features and tailored solutions. Own the client journey end-to-end building trust, ensuring value realization, and guiding accounts from onboarding through renewal and expansion. Requirements 6 months to 2.5 years of work experience in client success, consulting, operations, or growth roles (SaaS preferred) Proactive, detail-oriented, and outcomes-driven someone who can solve on-ground problems in real time Strong communication, presentation, and problem-solving skills High ownership and ability to independently manage multiple clients Proficiency in basic tech tools like CRM systems, Excel, WhatsApp APIs, marketing tools, etc. Hustle mindset you get things done, no matter what Why Join Us A high-growth environment with real ownership from day one this is not just a role, it s a launchpad for your career Work directly with founders and cross-functional teams on impactful client journeys and product feedback loops Energy and agility of a startup with structured processes that support long-term growth Tools, support, and mentorship to fast-track your learning curve Access to cutting-edge AI-driven solutions and automation technology Opportunity to be part of a mission that s transforming how businesses scale and serve their clients Role: Associate / Consultant Industry Type: IT Services & Consulting Department: Consulting Employment Type: Full Time, Permanent Role Category: Management Consulting Education UG: Any Graduate PG: Any Postgraduate Key Skills AutomationBusiness consultingClient relationship managementConsultingManager TechnologyClient engagementContinuous improvementOperationsLead managementCRM

Description What Youll Do This isn t a passive internship. Youll play a critical role in how our customers experience success with Kasplo. You ll own parts of the customer journey, from onboarding to advocacy while collaborating across sales, product, and support. Key Responsibilities Support onboarding of new customers, including setting up accounts, integrations, and walkthroughs Proactively monitor campaign performance, flag issues, and suggest improvements Handle inbound queries and coordinate with internal teams (support, infra) Drive cross-sell and upsell opportunities by identifying value-added modules and usage patterns Analyze churn risks and recommend retention strategies Lead and support client review meetings to track performance, value delivery, and renewals Contribute to multi-channel automation strategy building (Email, SMS, WhatsApp) Advocate for specific channel adoption and channel strategy alignment for customer goals Work towards customer revenue targets in collaboration with sales/growth teams Support customer advocacy efforts (case studies, reviews, referrals) Contribute to customer satisfaction tracking through follow-ups, surveys, and insights Document learnings, help improve internal CS processes, and think like an owner Who you are We re looking for someone who thrives in small teams, loves solving problems, and wants to grow fast in the SaaS ecosystem. Must-Have Completed at least 1 prior internship (6+ months) in a Customer Success role at a SaaS company Strong communication skills and relationship-building instincts Problem-solving mindset and ability to think across tools, processes, and customers Hands-on with platforms like HubSpot, Intercom, Notion, or ticketing tools Interest in CPaaS, marketing automation, and data-driven growth Ready to work from office (WFO) and collaborate in a startup culture Bonus If You Have Experience with churn analysis, customer health tracking, or account expansion Familiarity with onboarding frameworks or email campaign metrics (CTR, Open Rate, etc.) Passion to transition into a full-time Customer Success Manager (CSM) role What You ll Gain Monthly stipend + potential full-time offer (CTC range discussed at offer stage) Exposure to product, marketing, sales, and growth from Day 1 Mentorship from founders and hands-on experience in scaling SaaS A chance to wear multiple hats and grow with the company Role: Head - Customer Success Industry Type: Printing & Publishing Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate PG: Any Postgraduate Key Skills UsageSalesCustomer satisfactionRelationship buildingSAASticketing toolsSMSInternshipProduct marketingmarketing automation

Job description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Institutional_Finance_Buy_Side_Others. Experience3-5 Years. Role: Technical Support - Non Voice Industry Type: Software Product Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Non Voice Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills customer servicetechnical supportprocess compliancetroubleshootingoperational excellence project managementoperations managementteam managementworkforce managementreal time analysisprocess managementclient interactionwfmsla management

Job description Company Details Job Title Job Description Competencies Over all personality Awareness about the changing business environment and the demand on performance. Communication Interactive Skills Team spirit and Cohesiveness read more Key Skills sapmanagement skillsteam managementdocumentationcustomer servicepresentation skillsconvincing powerproblem solvingbanking operationsfinancial servicessaleshplcmarketingbranch operationsleadership skillsleadershipcommunication skills

Job description Invoice Processing - Airoli Mumbai About eClerx eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the worlds leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of Indias leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 11,000-plus people across its global sites in the US, UK, India, Italy, Germany, read more Key Skills Skills highlighted with ‘‘ are preferred keyskills Vendor PaymentsInvoiceInvoice ProcessingPayment Processing Preparing InvoicesPurchase OrderProcure To PayAccounts Payable

Job description Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Conusltant Specialits In this role, you will: Lead and implement complex deliveries in Oracle Fusion ensuring timely delivery. Create, track and accomplish timelines, resolving issues and risks as they occur. Engage and work collaboratively with Business, internal IT and other teams to align Oracle Fusion Procurement capabilities with strategic goals, developing lasting relationships with key stakeholders. Facilitating governance and process improvement initiatives, while ensuring adherence to PE requirements. Exercise functional knowledge and business expertise to drive solutions by using capabilities in Oracle Fusion Finance Procurement Modules. Analyze align to current Agile processes, prioritize deliverables by resource allocations in the Book of Work. Support post-implementation activities including issue resolution, enhancements, and continuous improvements. Monitor industry trends and Oracle updates to recommend new features or process improvements. Requirements To be successful in this role, you should meet the following requirements: Relevant experience in ERP procurement functional roles, with Oracle Fusion Procurement. Exceptional (English) communication, stakeholder management, and analytical skills. Deep knowledge on Oracle Fusion Accounts Payables, Procurement, and Expenses Modules and knowledge on all other financials modules like GL, FA, AR, CM and TAX. Should have sound knowledge on BPM Approvals, SLA, Payment Specifications, Reports Proficiency in configuring and customization and Integration knowledge and design the solution as per the requirements. Experience in Requirement gathering and Solution Design, Error Handling, BPM, Personalization s, Sandboxes, Page composers etc. Good understanding of Fusion quarterly update process and best practices according to the new feature adoption, testing and change management. Strong knowledge on roles and security. Strong problem solving and analytical silks to diagnose issues, propose solutions and optimize management methodologies. Ability to manage multiple task and projects simultaneously and understand the Project management methodologies. You ll achieve more when you join HSBC. . Role: Functional Consultant Industry Type: Consumer Electronics & Appliances Department: Consulting Employment Type: Full Time, Permanent Role Category: IT Consulting Education UG: Any Graduate PG: Any Postgraduate Key Skills ProcurementERPChange managementProject managementAnalyticalProcess improvementAgileIssue resolutionStakeholder managementFinancial services

Job description Job Description: Bills customers in a timely and accurate manner. Ensures more complex bills are in compliance with appropriate contracts, guidelines and regulations. Identifies issues, researches same and remedies as appropriate. Identifies additional revenues and creates appropriate invoices. Provide Billing Forecast and month over month Bridge the Variance. Provide collection monthly Forecast for contracts handle. Reconciles unbilled receivables on a scheduled basis. Researches and analyses information to determine appropriate course of action including recreating or revising bills. Recommends changes to enhance process and implements same. Reviews various reports such as aged receivables to identify unpaid invoices. Determines appropriate course of action to collect payments and implements same. Creates and develops reports based on needs; analyzes information for trends or issues and recommends changes. Maintains and updates billing folders in accordance with established guidelines. Recommends additional procedures for file maintenance. Handle Disputes and other due diligence of Billing process. Basic Qualifications Bachelors degree or equivalent combination of education and experience Bachelors degree in business administration, accounting, finance, or related field preferred 6 to 7 years of experience in accounting, finance or related field Experience working with generally accepted accounting principles and accounting software Experience working with contacts including government contracts and customer invoicing Experience working with the Federal Acquisition Regulations (FAR) and its requirements Experience working with electronic invoice submission Experience working with automated ad hoc query tools Other Qualifications Personal computer and business solutions software skills Interpersonal skills Communication skills for communicating with support personnel and management Analytical and problem solving skills Planning and organizational skills to balance and prioritize work Ability to work independently and as part of a team Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here . Role: Financial Analyst Industry Type: IT Services & Consulting Department: Finance & Accounting Employment Type: Full Time, Permanent Role Category: Finance Education UG: B.B.A/ B.M.S in Management, Any Graduate PG: Any Postgraduate Key Skills Business administrationDue diligenceInterpersonal skillsAnalyticalSocial mediaBillingFinancial operationsBusiness solutionsAccounting softwareForecasting