Cancellation & Refund Policy
TrueCV – Order Cancellation & Refund Guidelines
Last updated: January 2026
Our primary objective is total client satisfaction and transparent delivery across all candidate and employer solutions provided by TrueCV (VLS Technology Pvt. Ltd.).
1. Cancellation Window
- Resume Writing & LinkedIn Makeovers: Orders can be cancelled for a 100% full refund within 2 hours of booking, prior to work commencement by our writing specialists. Once customized drafting has commenced, free revisions are provided for 14 days post-delivery.
- 1-on-1 Mentorship & Mock Interviews: Sessions may be rescheduled or cancelled with full credit up to 12 hours before the confirmed meeting time.
- Employer Hiring & Job Postings: Job posting is completely free. Employers only pay when an offer is accepted by a candidate. If an accepted candidate fails to join, the hiring credit or fee is 100% refunded or credited back.
2. Detailed Refund Policy
For full details regarding turnaround SLAs, digital downloads, background verification checks, and bank refund processing timelines, please review our complete Refund Policy.
3. Need Help or Want to Cancel?
Please contact our customer support team directly at support@truecv.com or call (+91) 9711200318.
