Job description " About the Job The Workforce Analyst is responsible for analyzing and optimizing the customer experience across all touchpoints. This role focuses on mapping the end-to-end customer journey, identifying pain points, and developing solutions to improve the overall customer experience. The analyst will work closely with various departments, including marketing, sales, product development, and customer service, to ensure a seamless and efficient customer workflow. As Workflow Analyst, You Will Customer Journey Mapping : Develop and maintain detailed customer journey maps that illustrate the customer experience across all channels (digital, in-store, phone, etc.). Identify key touchpoints, customer emotions, and actions at each stage of the customer lifecycle Conduct research to understand customer needs, motivations, and behaviors Workflow Analysis : Analyze existing workflows and processes related to customer interactions Identify inefficiencies and areas for improvement within the current workflows Collaborate with cross-functional teams to design and implement optimized workflows that enhance the customer experience Data Collection and Analysis : Gather quantitative and qualitative data from various sources, including customer feedback, surveys, usability tests, and performance metrics Analyze customer data to identify trends, pain points, and opportunities for improvement Recommendations and Reporting : Provide actionable insights and recommendations to enhance the customer experience based on journey mapping and workflow analysis Present findings to stakeholders through visualizations, reports, and presentations Work with teams to ensure the successful implementation of recommended changes Collaboration : Partner with product managers, UX designers, marketing, and other stakeholders to align customer journey improvements with overall business objectives Support teams in creating customer-centric strategies that drive customer satisfaction, retention, and loyalty Continuous Improvement : Stay updated on industry trends and best practices in customer journey mapping and workflow optimization Implement continuous improvements to the mapping and analysis processes to ensure they evolve with customer and business needs As Workflow Analyst, You Need Bachelor s degree in Business, Marketing, UX Design, or a related field Experience in customer journey mapping, workflow analysis, or process improvement Experience with customer journey mapping tools like Lucidchart, Smaply, or Miro Knowledge of Lean, Six Sigma, or other process improvement methodologies Strong analytical skills with the ability to interpret data and make data-driven recommendations Excellent communication skills and the ability to present complex information to diverse stakeholders Familiarity with customer experience (CX) tools and software (e.g., journey mapping tools, CRM systems) Problem-solving mindset and attention to detail Ability to work cross-functionally and manage multiple projects simultaneously "," Role: Quality Analyst Industry Type: Analytics / KPO / Research Department: Quality Assurance Employment Type: Full Time, Permanent Role Category: Business Process Quality Education UG: B.B.A/ B.M.S in Management, Any Graduate PG: Any Postgraduate Key Skills Workflow AnalystAnalytical skillsProcess improvementData collectionCustomer serviceCustomer experienceContinuous improvementWorkflow analysisCRMLean six sigma

Job description " About the Job We are looking for a Site Security Facilitator who will manage and ensure compliance with our client contractual requirements and participate in client audits. As Site Security Facilitator, You Will Understand & implement the responsibilities and measures described in the client partner contract Responsible for functional testing and commissioning of security equipment at the site Complete sets of owners operation and maintenance manuals and other information necessary for use and upkeep of the physical security system Safeguard people, data and assets through validation of client partner global policy compliance and identification of gaps Drive accountability through increased awareness and understanding of risks associated with physical security gaps Educate and inspire other key site stakeholders to recognize and own compliance with Global Security Standards Complete initial training in-house and complete annual refresher training afterwards Complete all other security-oriented training administered by the partner Serve as a resource for other employees, and partner with Learning and Development to ensure all employees complete requisite training Ensure site performance meets and/or exceeds the standards and SLA s set forth by the client partner Compliance team, policies, standards, and guides Ensure the on-time completion of all Corrective Action Plans (CAPs), and delivery of requisite support to client partner as evidence of completion Provide proactive notification to client partner Compliance and Vendor Manager in the event a project will not be completed before the assigned due date Responsible for mitigating controls, if any, and communicate a revised timeline agreeable to client partner As Site Security Facilitator, You Need Graduate of any four-year course Background in security is ideal but not necessary Experience with client relationship management, and working with a compliance team Knowledge of Information Security principles and practices Highly conversant and able to properly interact with client partners Good sense of auditing, security, and compliance skills Strong interpersonal skills, maturity & motivation to work effectively across other teams Must demonstrate a keen understanding of security as a business enabler Ability to build relationships & work in a team atmosphere Excellent communication skills, both verbal and written Availability for work after normal work hours is required on-call availability (must be based near the site) "," Role: Ex-Serviceman Unarmed Security Guard Industry Type: Analytics / KPO / Research Department: Security Services Employment Type: Full Time, Permanent Role Category: Security Officer Education UG: Any Graduate PG: Any Postgraduate Key Skills TrainingInterpersonal skillsComplianceClient relationship managementInformation securityFunctional testingPhysical securityVendorSecurity FacilitatorAuditing

Job description " About the Job We re looking for a Scheduling Specialist to work in partnership with both our Operations and Workforce Management Team to align the accuracy of original schedules to forecasted work volume. Reporting to the Manager of Resource Planning, this role will also be responsible for ongoing analysis and continuous improvement. As Scheduling Specialist, You Will Assist with schedule and tracker management to ensure that all schedules are generated properly Identify customer contact trends to ensure appropriate resources are utilized Manage schedule information for new and existing employees in multiple locations using a workforce software program Ensure employee information is accurately entered and maintained on an ongoing basis Ensure trackers related to headcount, absenteeism, etc are constantly reviewed and updated Update parameters within the Workforce Management System to ensure efficient scheduling of resources to meet service level and productivity goals Work closely with the Operations Team to ensure availabilities are conducive to the business needs As Scheduling Specialist, You Have A post-secondary degree or certificate with a focus on Business Administration (a combination of work experience and education will be considered) Experience with workforce management systems (asset) Advanced knowledge of Microsoft Excel (asset) Knowledge of contact center operations, functions and business processes Strong technical, analytical and problem solving skills Superior attention to detail with an eye for accuracy The ability to adapt to change in an innovative and fast paced environment Strong organizational skills and the ability to follow through on projects Excellent written and verbal communication skills The ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment "," Role: Operations - Other Industry Type: Analytics / KPO / Research Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Operations Education UG: Any Graduate PG: Any Postgraduate Key Skills Business administrationcontact center operationsService levelExcelWorkforce managementManagement systemsAnalyticalSchedulingContinuous improvementResource planning

Job description " About the Job The Product Trainer is responsible for delivering process training content to the new hires using different learning platforms to increase learners engagement, knowledge, skills, and efficiency. As Product Trainer, You Will Training/Abay Management: Define any barriers and execute batches in line with the given metrics and deadlines Maintain a repository of recommended answers Assist in creating training material Prepare worksheets and other job aids for associates reference Coach trainees and agents in language and sales techniques and strategies Create content for stakeholders/clients Conduct training sessions for associates Conduct Sale driver analysis from a Sales and soft skills perspective Analyze knowledge gaps with SMEs and QAs Review and improve training content. Create and implement client and internal reporting systems, as well as procedures for day-to-day operations and performance monitoring Support production associates on a real-time basis Collate chats for future reference Perform a monthly Training Needs Analysis (TNA) to pinpoint issues and fill in any gaps Conduct tests/assessments before and after the training interventions Participate in calibration meetings (internal and external) Develop action plans for the bottom quartile and ensure that they move up the learning curve by means of special coaching/ conducting refresher training Broadcast the updates to the floor Conduct small group training sessions Conduct chat readout sessions for the associates Recommend corrective and refresher courses to be assigned based on associates performance on the floor Participate in weekly business reviews and provide input as asked for Roll out knowledge checks once a month Communicate with clients via emails and conference calls on a daily or weekly basis to review and address training concerns and introduce new policies and procedures As Product Trainer, You Have Minimum Educational Requirement High School graduate Minimum of one years worth of process training experience or equivalent teaching/coaching experience Experience in the markets, customer service, and sales Exceptional time management, organizational, and prioritization skills to complete work promptly Expert-level communication skills Experience in graphic design, content writing or editing, or a related field in a different industry, as an advantage. Proficiency with Microsoft Office and Google Suite (Sheets, Slides, Docs, and Drive) is necessary. Proven analytical abilities to assess performance and pinpoint areas that need improvement in order to meet project requirements The ability to successfully work across cross-functional teams A positive work ethic and commitment to achieve the best possible outcomes The passion to be a role model that exemplifies our 10 Things (cultural values) Ability to assess the big picture and draw connections between inputs and outputs leadership qualities such as critical thinking and problem-solving to aid in overcoming difficult situations A keen eye for detail, the ability to multitask, and strong analytical skills "," Role: Teaching & Training - Other Industry Type: Analytics / KPO / Research Department: Teaching & Training Employment Type: Full Time, Permanent Role Category: Teaching & Training - Other Education UG: Any Graduate PG: Any Postgraduate Key Skills Analytical skillsGraphic designingSalesProcess trainingTime managementTraining need analysisContent writingCustomer serviceMS OfficeProduction Associate

Job description " About the Job The primary responsibilities for the Information Technology (IT) Technician position are the maintenance and repair of computer hardware/software in a break/fix environment. As IT Technician, You Will Install and test workstations (break/fix), fix performance issues, diagnose/replace hardware-related problems Ensure workstations are functional (computer hardware peripherals/components) and communicate properly on the network Troubleshoot/report specific line of business program issues Be accountable for tracking and organization of physical hardware Be clean and organized within the IT department Provide support for the IT Department with multiple projects as required As IT Technician, You Have High School diploma or equivalent Adaptability to learn a variety of software programs Strong analytical and problem solving skills The ability to multitask and self-manage your work day is crucial Must be able to work evenings and weekends Ability to work in a fast paced and time sensitive environment Ability to lift 50LBs "," Role: System Security Engineer Industry Type: Analytics / KPO / Research Department: IT & Information Security Employment Type: Full Time, Permanent Role Category: IT Security Education UG: Any Graduate PG: Any Postgraduate Key Skills Computer hardwareNetworkingAnalyticalHardwareManagementTroubleshootingInformation technologyTesting

Job description The Professional Couriers is a Last Mile Logistics service provider across India and internationally with over 32 years of market presence We are looking for Customer Care Telecaller who will be responsible for delivery of consignments within turnaround time (TAT) and solving customer queries. Roles and Responsibilities: -To follow up with our counter parts and respective destinations via out bound calls for on time delivery within TAT(Turn around time). -Follow up with Branches. -Drafting Mail and sharing the feedback to the concerned customer. -Escalating the issues as per the escalation matrix. -Clearing the pending shipments on day to day basis. -Take care of other official works assigned by the Manager. -Sharing the day to day activities to the management as a report. Requirements: -Should have System Knowledge, -Well versed with Excel with Formulas. -Should be able to understand and revert client s mails. Role: Customer Retention - Non Voice Industry Type: Courier / Logistics Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Non Voice Education UG: Any Graduate PG: Any Postgraduate Key Skills CargoExcelMatrixMINTelecallingManagementLogistics

Job description Job Title: Back Office Executive Night Shift Location: Kalyani Nagar, Pune Employment Type: Full-Time Joining: Immediate Work Days: Monday to Friday (Saturday & Sunday Fixed Week Off) Shift: Night Shift Job Description: We are looking for a dedicated and detail-oriented Back Office Executive to join our team immediately. The ideal candidate will be responsible for handling administrative and data management tasks that support front-end operations and ensure smooth business functioning. Key Responsibilities: Perform data entry and manage records accurately Handle documentation and maintain organized filing systems Process, verify, and maintain information in company databases Coordinate with internal teams to ensure smooth backend operations Prepare reports and assist in regular operational tasks Maintain confidentiality and data integrity at all times Requirements: Education: Graduation in any stream (Mandatory) Strong attention to detail and accuracy Basic knowledge of MS Office (Excel, Word, Outlook) Good communication skills (written & verbal) Ability to work independently during night shifts Candidates must be comfortable working in a night shift environment Immediate joiners preferred Benefits: Fixed weekend off (Saturday & Sunday) Opportunity to grow within the organization Supportive team environment Contact On: Ruben Pawar 7030396637 ruben.pawar@aminfoweb.co.in Role: Other Industry Type: Analytics / KPO / Research Department: Other Employment Type: Full Time, Permanent Role Category: Other Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Good English Communication Fluent EnglishComputer KnowledgeBack Office Support

Job description Role & responsibilities Communicate with customers using a pre-recorded soundboard system (non-voice, no typing/chat/calling) Convince and engage customers with confidence Maintain a professional and focused approach throughout the shift Follow standard scripts and ensure quality interaction Meet basic daily performance goals Preferred candidate profile Good command of English Confident communicator Basic computer knowledge Comfortable with night shifts and 6-day working (MonSat) Freshers welcome Role: Business Development Manager (BDM) Industry Type: BPM / BPO Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: BD / Pre Sales Education UG: Graduation Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills English CommunicationBPO ProcessCustomer InteractionNight ShiftBasic Computer Skills Soundboard Communication

Job description About the Role Were hiring a Remote Junior Software Developer to join our growing team of passionate technologists. This is an ideal role for early-career developers looking to gain real-world experience, contribute to live projects, and grow under the mentorship of experienced engineers all while working from anywhere. Whether you're a recent graduate, self-taught programmer, or switching into tech, this role gives you the opportunity to build your skills in a real development environment, on a flexible schedule that fits your lifestyle. What Youll Do Work on real coding projects in collaboration with cross-functional remote teams Write, test, and debug code in modern programming languages like JavaScript, Python, or Java Learn version control (Git), issue tracking, and agile workflows Participate in virtual meetings, peer code reviews, and guided mentorship sessions Contribute to web or software development projects and gain experience across front-end or back-end systems Receive structured feedback and continuous learning support What Were Looking For A foundational understanding of at least one programming language (e.g., HTML/CSS, Python, JavaScript, etc.) Basic familiarity with version control (Git), databases, or web development is a plus Strong desire to learn and grow in a remote tech environment Ability to communicate clearly and collaborate asynchronously A proactive mindset and consistent access to a computer and stable internet Role: Software Developer in Test (SDET) Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Part Time, Freelance/Homebased Role Category: Quality Assurance and Testing Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills GolangJavac++JavascriptPYTHON Typescript

Job description Responsibilities of a Process Associate Data Processing: Accurately enter and manage data in various systems, ensuring all information is up-to-date and error-free. Customer Interaction: Handle customer queries and provide information or solutions as per the companys guidelines. Documentation: Prepare and maintain detailed records of customer interactions and transactions. Quality Assurance: Ensure that all processed data and interactions meet quality standards and client expectations. Problem Resolution: Identify and resolve any issues or discrepancies in processes or customer interactions. Process Improvement: Suggest and implement improvements in processes to enhance efficiency and quality. Compliance: Adhere to company policies, procedures, and regulations while performing daily tasks. Reporting: Generate and review reports to track progress, identify trends, and support decision-making processes. Role: Customer Retention - Non Voice Industry Type: Analytics / KPO / Research Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Non Voice Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Communication Skills Quality ManagementManagement SkillsInterpersonal Skills