Job description 1. Handle inbound and outbound customer calls in a professional manner. 2. Provide accurate information and resolve customer inquiries, complaints, and issues promptly. 3. Assist customers with product or service-related questions, account inquiries. 4. Utilize active listening skills to understand customer needs and ensure their satisfaction. 5. Maintain thorough knowledge of company products, services, policies, and procedures to effectively address customer concerns. 6. Document customer interactions and update customer records with accurate information. 7. Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance. 8. Upsell and cross-sell products or services basis process requirement 9. Perform all duties within team and personal targets. 10. Must be comfortable with 24*7 work environment especially night shifts. Role: Non Tech Support - Non Voice Industry Type: Industrial Equipment / Machinery Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Non Voice Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills inboundcustomer servicecustomer carerecruitmentoutbound non voice processhr generalist activitiesemployee relationstrainingcustomer supporttalent acquisitionemployee engagementvoice processcompensationpayrollperformance management
Posted 2 hours ago
•
Typically responds within 2 days
Job description About us As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up . Here, we believe your unique perspective is important, and you'll build relationships by being authentic and respectful. Overview about Target in India At Target, we have a timeless purpose and a proven strategy. And that hasn t happened by accident. Some of the best minds from different backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Target s global team and has more than 4,000 team members supporting the company s global strategy and operations. Fueling the continued success of one of the world s most beloved and recognized brands is a distinctly capable, creative and innovative Marketing organization. Target Marketing is well known for inspiring and surprising guests, and we pride ourselves on connecting them to the products and experiences they expect and deserve from Target. We study our guests to discover new needs and insights, and then craft every interaction to build brand love. We are market experts who insist on a clear and cohesive understanding of our business objectives, guest segments and behaviors, strategies and tactics, overcoming obstacles and measuring success. Our commitment to partnering both internally and with external agencies gives us a wide range of capabilities, from award-winning creative work to exciting and unique promotional marketing. Leveraging our collective assets and fostering a healthy, supportive and open team culture, we deliver a holistically gratifying experience that guests can only get at Target. Team Overview Target Creative is the in-house creative agency dedicated to bringing one of the world s most beloved and recognizable brands to life. Whether through design, marketing or brand work, we are the driving force behind delivering Target s dynamic, inventive and unmistakable storytelling to its massive global audience. Our mission is to inspire a sense of joy, wonder and excitement, and to take our guests and ourselves somewhere new. Never resting on past wins or settling for anything less than extraordinary, our origin story built us to thrive in the competitive and changing retail marketplace. We tell a compelling and cohesive brand story, maximizing our messages across multiple platforms whether via a digital art gallery or a new $1 billion children s clothing brand. Operating as one fully integrated team in both the U.S. and overseas, Target Creative comprises the best and brightest talent to execute market-leading creative strategy, design, writing, video production, operations, digital, UX, social media and more. We leverage smart and rewarding external partnerships while closely aligning with our Target teams. Together, we tackle every creative challenge with our amplified strengths, ultimately bearing the groundbreaking creative work that helps make Target the decisive guest favorite, year after year. As a Senior Manager, Creative Production Design, you will: Lead a team of production designers and art directors supporting store-experience and digital marketing channels, helping them learn and grow Guide and develop your team while leading channel-specific and production design-focused projects. Streamline working models and create efficiencies across processes and build to scale. Bring Target s brand to life through work that reflects an unmistakable Target approach. Build and further define production design and creative expertise within Target Creative globally. Act as a consultant for process improvement and best practice sh
Posted 5 hours ago
•
Typically responds within 2 days
Job description About us: As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up . Here, we believe your unique perspective is important, and you'll build relationships by being authentic and respectful. Overview about TII At Target, we have a timeless purpose and a proven strategy. And that hasn t happened by accident. Some of the best minds from different backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Target s global team and has more than 4,000 team members supporting the company s global strategy and operations. Target Merchandising is evolving at an incredible pace. We are constantly reimagining how this $106 billion retailer offers the innovative, guest-inspiring items that Target is known and loved for. Our goal is to deliver exceptional value, quality and style to elevate Target as the premier retailer in a competitive global marketplace. Through intelligent and progressive business strategies that make the most of Target s resources and partnerships worldwide, Merchandising works across product categories to create a localized shopping experience online and in our 1900 stores. As the leader selected for this newly created position, you will help shape the future of the Promo strategy process, tools, implementation and reporting for the Frequency businesses at Target. You will be a trusted advisor and team leader that will help develop and refine the insights needed to improve Target s promotional strategy across multiple pyramids, divisions and businesses. This role will lead the team that will generate weekly and daily reporting to guide promo roadmap creation and recapping at the category level to ensure Target remains on strategy, competitive and compelling each week. Success in this role will require a simultaneously high degree of team leadership skill, business strategy context and future process design competencies to orchestrate this new capability across the Frequency businesses. In addition, this role will be required to design and facilitate the capability transfer and standardization of these processes from US-based teams to create a new end to end global process. Finally, this role is expected to be the chief conduit and integrator back to the US-based leader of the business to ensure clarity, pivots, results and expectations are met on both sides. Team size - 10+ (Analyst & Sr Analyst Promotions) COMPETENCIES Knowledge, skills, abilities and behaviors needed to perform role EXPERIENCES: Something personally encountered, observed or undergone within a career Inclusive, diplomatic and collaborative mindset Strong operational and financial acumen Analytical acumen- demonstrated ability to deep dive data, understand partner needs Find opportunities for automation and operational efficiency Drives and communicates a strategic vision Optimistic; views the future through what is possible Highly credible, collaborative, and resourceful style that can work independently, as a team player and across global cultures Strong understanding of process and operations, data and technology Builds, maintains and grows strong relationships Positive outlook and innovative/curious mindset Strong communication skills with confidence presenting in a variety of settings to teams and levels of seniority Demonstrated excellence as a team leader Experiences working globally and/or cross culturally Demonstrated commitment to diversity and inclusion Demonstrated history of driving results through a matrixed team Experience with Price and/or Promo systems and proce
Posted 1 day ago
•
Typically responds within 2 days
Job description About Us: As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up. Here, we believe your unique perspective is important, and you'll build relationships by being authentic and respectful. Overview about TII At Target, we have a timeless purpose and a proven strategy. And that hasn t happened by accident. Some of the best minds from different backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Target s global team and has more than 4,000 team members supporting the company s global strategy and operations. Position Overview: As Lead Data Scientist you will join a Data Sciences team responsible for creating highly personalised offers for our Guests. You will play crucial role in designing, implementing, and optimising highly scalable machine learning solutions in production. Also, we expect you to guide the ML talent in the team on both algorithms and engineering. At an organizational level, you will conduct training sessions, present work to technical and non-technical peers/leaders, build knowledge on business priorities/strategic goals and leverage this knowledge while building requirements and solutions for each business need. About You: Preferred MS or PhD in a quantitative field Experience with developing highly distributed ML systems 8+ years of relevant experience in data science, analytics, or applied machine learning, with a strong track record of solving complex business problems through data-driven approaches. Demonstrated ability to translate business problems into analytical solutions, leveraging statistical, machine learning, or optimization techniques to drive business impact. Proven experience in designing, building, and deploying machine learning models and pipelines in production environments at scale. Collaborate cross-functionally with data engineers, product managers, and software engineers to define problem statements, design experiments, and build data solutions that deliver measurable value. Strong programming skills in Python or Java, with hands-on experience using big data technologies such as Hadoop or Spark. Familiarity with machine learning libraries and frameworks like TensorFlow, PyTorch, or Keras is a plus. Ability to communicate complex technical concepts and results clearly to both technical and non-technical stakeholders, using visualizations, dashboards, and storytelling techniques. Proactive and results-oriented, capable of driving projects independently and delivering under tight deadlines. A collaborative team player with experience working across global teams and contributing to a shared vision. Demonstrated experience in mentoring junior data scientists or analysts, fostering a culture of learning and innovation. Know More About us here: Life at Target- https://india.target.com/ Benefits- https://india.target.com/life-at-target/workplace/benefits Culture- https://india.target.com/life-at-target/belonging Role: Data Scientist Industry Type: IT Services & Consulting Department: Data Science & Analytics Employment Type: Full Time, Permanent Role Category: Data Science & Machine Learning Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills pythontensorflowjavadata sciencemachine learning algorithms algorithmsnatural language processingbig data technologiesmachine learningdashboardsartificial intelligencesqldeep learningsparkpytorchkerashadoopdata visualizationml
Posted 1 day ago
•
Typically responds within 2 days
Job description About us: Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here . As a Senior Manager on our product research team, you ll bring that purpose to life across Target.com, Target apps, internal tools, and more through the design of new retail experiences and the evolution of existing ones. As a Senior Manager of Product Research, you ll lead a team of product researchers who are responsible for designing world-class experiences for Target Guests and Target Team Members. You ll be well-positioned to make an impact as a member of a friendly and high-performing team operating at the heart of Target s growing digital business. In this role, you will lead the team responsible for user research across our guests, team members, and vendors. You ll think holistically about the methods and tools we utilize to answer research questions across the organization. You will leverage your influence and expertise to increase the impact of research insights and research strategy. You will manage the performance and development of the team providing meaningful feedback and career conversations. You ll use your expertise to provide work direction and guidance ensuring that researchers and their skills are continually improving. Coaching team members on tactical research skills, softs skills, and growth within their careers. You ll bring empathy and guest insights to every business problem. You ll participate in guest research and leverage data to inform design decisions. You ll help to define research priorities, objectives, and results with product, engineering, and business partners. You ll push work forward with high standards and an approach that follows the voice of the guest. You ll collaborate with a multi-disciplinary team of UX leaders, product designers, UX writers, engineers, product managers, accessibility consultants, and data analysts. You ll recruit, hire and mentor world-class product research talent that exceed expectations of product and business partners and leadership. You ll prioritize research resources and the work they re involved in, placing team members on high priority initiatives that complement their skills, career ambitions, and growth opportunities. You thrive at the intersection of research, design, and strategy. You re a curious person who falls in love with problems and enjoys discovering the root of the problem. You are passionate about research design and methodology, connecting the dots, and the value that it unlocks for UX, engineering, product, and the guest. You have a strong knowledge of the product design process and how data and user insights can inform solutions. You present work clearly and effectively to educate others and gain support. You value design that is accessible, welcoming, inspiring, and simple. We ll support you on your journey with robust onboarding, as well as personal and career development, to help you grow as a strong Senior Manager. The exciting part of retailIt s always changing! Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs. About you: 7+ years experience in digital software product work, with user experience emphases in research Demonstrated experience in research design and methodology Must provide examples of successful UX team leadership and mentoring Expert skills in both in-person and remote UX research methodologies and synthesis Demonstrated knowledge in digital accessibility best practices and standards Proven ability to successfully lead large-scale projects and initiatives involving multiple cross-functional teams Demonstrated strategic problem-solving and collaboration skills Experience using data to answer product questions and ability to partner with data analytics Ability to work well in a large organization with many partners and lead through ambiguity Demonstrated experience communicating rese
Posted 1 day ago
•
Typically responds within 2 days
Job description About Target Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Target UX is a group of design, content, research, and accessibility practitioners and experts, with a passion for improving and innovating our digital experiences for Target s guests, team members, and partners. Here, we pride ourselves on designing tangible, inspiring, and impactful solutions that serve all aspects of our business- and being a part of the team means you will play a critical role for Target s digital experience by increasing ease, simplicity, value, and delight for every touchpoint. About the role As a Sr UX Designer within our Design Systems Team, you ll be at the forefront of Target s evolving digital experience, shaping it for our guests and contributing to business growth. Our Design System is a multi-platform system used by Target product teams to create engaging and consistent user experiences. You will drive the evolution of the Target Design System, including multi-platform libraries, design tokens, versioning, governance, and accessibility, maximizing user adoption and reusability. You will define and deliver exceptionally high quality, usable design components that drive efficiency and consistency across end-to-end guest and employee facing experiences. Responsibilities: Partner and collaborate with a cross functional team of designers, developers and product managers across teams to identify, prioritize, and create new design components that are reusable, responsive and accessible, leveraging these relationships to drive adoption of the design system Drive the creation of components and patterns in Figma, ensuring component consistency with code, Information Architecture, tokens alignment, definition of variants, auto-layout, proper utilization of plugins, version control, accessibility, and best practices Ensure the design assets your team creates maintains the highest of quality standards and are thoroughly documented with usage guidelines that connect and resonate with the teams using the design system Collaborate effectively with developers to maintain and create coded components that align to our design system Foster education, author training resources, and best practices to ensure a top-notch experience for teams adopting the design system Bring the latest insights, best practices and design patterns across industries and platforms Operate comfortably in agile environments within the parameters of sprints, helping the team prioritize work considering needs, resources and capacity Guide the design process, mentor, and coach other designers Hold design systems work to a high standard of craft, including accessibility, user research, information architecture, interaction design, visual design Build a network of relationships to enable your vision in service of our guest and team member experiences About you 6+ years experience in design systems as a senior UX designer with a strong portfolio showcasing successful design work building complex products with reusable components You thrive at the intersection of design strategy, scaled solutions, and craft Expert skills in UX and product design in complex environments, as well as structuring and planning work, and owning the design process Advanced proficiency in product design and prototyping tools (i.e. Figma) Advanced strategic problem-solving, systems thinking, and collaboration skills Advanced understanding of design systems and an ability to communicate its value to a large, complex organizations Proficient best practices for responsive design, accessible web, ios and android interfaces that meet WCAG Accessibility standards You are an expert in communicating how design systems connects to, serves, and improves business outcomes Exhibit a growth mindset Role: Product Designer Industry Type: IT Services & Consulting Department: UX, Design & Architecture Employment Type: Full Time, Permanent Role Category: Other Desi
Posted 1 day ago
•
Typically responds within 2 days
Job description Staff Developer Content Strategist Bengaluru, India Get to know Okta Okta is The World s Identity Company. We free everyone to safely use any technology anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We re building a world where Identity belongs to you. Developer Content Strategist Okta is The World s Identity Company. We free everyone to safely use any technology anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We re building a world where Identity belongs to you. About The Team The Developer Content Strategy (DCS) team creates the Information Architecture (structure, organization, terms) to make developing solutions for Okta Workforce easy. We do this with user research, content metrics, and KPIs for Workforce developer content across all of Okta. We use that data to create content strategy plans for teams and initiatives. About The Position As a member of the DCS team, you: Work closely with product management and engineering to design effective developer-facing content for Okta products and initiatives. Act as a champion for developer needs and priorities across product, engineering, and marketing. Use metrics and data to drive activities and priorities. Lead initiatives to improve the clarity and conciseness of developer-facing content. In month one, you'll Complete your onboarding and be familiar with the majority of the features in the Okta Platform and how they interact. Understand the developer experience of current documentation by building several sample apps demonstrating core parts of our IAM functionality on both web and mobile platforms. In three months, you'll be Shadowing our lead role in at least one strategy project Starting to contribute to our long-term information architecture "future site" project. Maintaining your own cross-functional relationships with many of the teams we work with. After six months, you'll be leading your own strategy project and be a core member of the team. Required Knowledge, Skills and Abilities Success in this role requires excellent communication skills, clear and actionable writing, working independently, and collaborating across diverse audiences. You're a strong contributor and collaborator who takes the initiative and is willing to do new tasks as required by Okta. Exceptional written and verbal communication skills (in English). At least 5 years experience in strategic content development roles. Proven ability to manage complex content projects with multiple stakeholders. Deep understanding of how to create a great developer documentation and content experience Proficiency in JavaScript web development Nice to Have Proficiency in mobile app development with Swift or Kotlin. An understanding of REST APIs, HTTP, SDKs, and authentication/authorization protocols (OAuth, OpenID Connect, Basic Auth, ...) Previous experience with Identity Access Management solutions and products Demonstrable expertise in digital content strategy and audience engagement techniques. Familiarity with SEO best practices and tools. A strong understanding of a Content Management System (CMS) from an information architecture perspective An understanding of leveraging
Posted 1 day ago
•
Typically responds within 2 days
Job description About Target: As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. At Target, we have a timeless purpose and a proven strategy and that hasn t happened by accident. Some of the best minds from diverse backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Target s global team and has more than 5,000 team members supporting the company s global strategy and operations. About Target TechEvery time a guest enters a Target store or browses Target.com, they experience the impact of Target s investments in technology and innovation. We re the technologists behind one of the most loved retail brands, delivering joy to millions of our guests, team members, and communities. Join our global in-house technology team of more than 4,000 of engineers, data scientists, architects, coaches and product managers striving to make Target the most convenient, safe and joyful place to shop. We use agile practices and leverage open-source software to adapt and build best-in-class technology for our team members and guests and we do so with a focus on diversity and inclusion, experimentation and continuous learning. About Pyramid: Merchandising is a Portfolio within Target tech building systems and products that are core to our enterprise retail operations. We deal with and power solutions over Pricing, Promotions, Item, Supplier, Owned Brand, Merch Planning, Space Presentation & Transitions. About teamThe Competitive Intelligence team is responsible for gathering and delivering competitor data to support both tactical and strategic decision-making at Target. The team has in-house capabilities for data collection, along with the ability to integrate external data, creating a cohesive view of the broader retail landscape. Our ability to collect data across thousands of locations for millions of products each day and to deliver an accurate and timely representation of what a shopper would see is critical to powering multiple systems, including pricing, shipping promise, product setup, and assortment planning. About SEMThe Sr. Engineering Manager (SEM) is responsible for a managing a team of full stack engineers that is building highly innovative and cutting edge solutions. This role is accountable for leading a team, developing code, deploying and managing in production. Most importantly, the SEM, while working with the Product owners co-owns the product vison, building the product roadmap and delivering systems and capabilities that build into a great guest experience. You will be called upon to be the technical representative for your team during cross-team collaborative efforts and planning. Success in this role will require strong and innovative approaches to problem solving, great technical leadership, excellent communication (written and verbal, formal and informal), flexibility, accountability and a self-motivated working style with attention to detail. Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs. About you: Four-year degree or equivalent experience 12+ years of experience in software development and team management Expertise in Java and related programming languages Experience evaluating new technologies and participating in decision-making, considering factors such as viability within Target s technical environment, compliance requirements, approved tech status, maintainability, and cost of ownership Proven ability to deliver high-performance, scalable, repeatable, and secure solutions with broad impact Experience leading functional design and architecture discussions, with an understanding of process flows and system diagrams to support design decisions Role: Practice Manager / Head Industry Type: IT Servic
Posted 1 day ago
•
Typically responds within 2 days
Job description Software Architect Bengaluru, India Get to know Okta Okta is The World s Identity Company. We free everyone to safely use any technology anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We re building a world where Identity belongs to you. TitleArchitect, Meta-Directory and LCM Groups Company Description: Okta is the leading independent provider of enterprise identity. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 6,500 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. Over 7,950 organizations, including 20th Century Fox, JetBlue, Nordstrom, Slack, Teach for America and Twilio, trust Okta to help protect the identities of their workforces and customers Position Description: The Architect of Meta-Directory and Lifecycle Management (LCM) Engineering Groups will drive the technology vision for the Software Engineering organization responsible for building a platform that provides directory services, single sign-on, strong authentication, provisioning, workflow, and built in reporting. It runs in the cloud on a secure, reliable, extensively audited platform and integrates deeply with on premises applications, directories, and identity management systems. The Meta-Directory and LCM Engineering Groups are responsible for highly impactful customer-oriented products and solutions. The products will be built with ease of use in mind and allow customers to solve hard problems including Delegated Auth, SSO, ETL, and Identity Management via SCIM. You have experience developing enterprise-grade software in an object-oriented language, experience or knowledge in security, authorization, or identity. You will bring out the best in each engineer, hire and develop talent, while ensuring the highest quality of software. Job Duties and Responsibilities: Drive the execution of the vision of Meta-Directory and LCM efforts by partnering closely with Product Management and senior Architects Work with product and engineering teams to scope and plan engineering efforts Identify/Define/Refine Engineering Design processes to streamline product delivery and ensure quality Facilitate project planning and execution of your teams, and across other teams to ensure prompt delivery Participate in role specific engineering rotations geared towards supporting the live operation of Okta s SaaS Handle customer escalations directly and indirectly through Support Participate in architecture reviews and discussions Collaborate effectively with a matrixed organization of QA, Documentation, Product Management, and UX teams Required knowledge, skills, and abilities: 10 years or more or progressively increasing design and architecture responsibility roles in software engineering, with a strong background in software development Prior experience in identity, authentication, authorization, entitlements, or security Experience working in Agile software development organizations leveraging continuous integration and deployment practices Experience working on low latency, highly scalable, multi-tenant, mission critical systems and large scale (multi-continent) SaaS applications Desirable knowledge, skills, and abilities: Experience building large-scale enterprise software or SaaS products Understanding of Identity and Access Management protocols and technologies (OIDC, SAML, XACML, SCIM, OAuth, Federation, etc.) Understanding of front-end and server-side technologies, and databases
Posted 1 day ago
•
Typically responds within 2 days
Job description Senior Workday Integrations Consultant India, Bengaluru Get to know Okta Okta is The World s Identity Company. We free everyone to safely use any technology anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We re building a world where Identity belongs to you. Position Description: Okta has an opening for a Senior Product Analyst (Workday HCM) within our Business Technology Organization. Working closely with the leaders of People Technology, you will be a key member of the Workday delivery team focused on delivering an exceptional end-user experience. You will also work across departments and geographies, interacting with our partners in People, Payroll, IT, Finance, and International offices. If you are passionate about problem-solving and driving transformation through automation, then we are looking for you! Job Duties and Responsibilities: Design, develop, and implement Workday integrations using Workday Studio, EIB (Enterprise Interface Builder), Web Services (WWS), Workday Connectors, and other integration tools to connect Workday with internal and external systems (e.g., payroll, benefits, talent management, time tracking, etc.). Design, build, and maintain advanced Workday reports, including Composite, Matrix, and other custom reporting solutions. Design, build, and maintain Workday dashboards Optimize existing Workday integrations and reports for efficiency and clarity, ensuring alignment with business goals and compliance standards. Perform data analysis and validation to ensure the accuracy and integrity of Workday data. Provide expertise and guidance on best practices for Workday reporting, dashboards, analytics, and integrations. Maintain and enhance existing integrations while ensuring minimal disruption to operations. Collaborate with HR, Finance and other stakeholders to gather reporting requirements and translate them into actionable insights. Proactively partner with Business stakeholders to come up with reporting and integrations roadmap Develop documentation, including report specifications, processes, and user guides. Support our team by providing coaching on developing integrations and reports, while fostering a strong, collaborative culture. Ability to problem solve and propose multiple solutions for business requirements within Workday Required Skills: 7+ years of experience in Workday integrations and reporting, with a strong background in Workday modules (e.g., Core HR, Payroll, Compensation, Benefits). Be proficient in Workday HCM and have a working knowledge ofTime Tracking, Talent, Absence, Compensation, Benefits, Security Administration, Business Process Configuration, and Report Writer Hands-on experience developing and enhancing custom reports and dashboards in Workday Strong proficiency in EIB (Enterprise Interface Builder), XSLT Transformations, Workday Core Connectors Report as a Service (RaaS) integrations, and Workday Studio Strong proficiency with Workday Calculated Fields Strong analytical skills and a deep understanding of HCM business processes. Strong proficiency in Workday security configurations Exceptional problem-solving skills and attention to detail. Excellent verbal and written communication skills with the ability to interact effectively with diverse teams. Self-starter with the ability to manage multiple priorities in a fast-paced environment. Ability to work in a diverse, fast paced environment and effectively collaborate across teams Good to have Skills: Workday Expenses experience Experience in Adaptive Planning or Prism in Workday a plus "This role requires in-person onboardi
Posted 1 day ago
•
Typically responds within 2 days