Job description Role Overview: The Cluster Manager - Bancassurance is responsible for driving business growth through bank partner channels within a designated cluster. The role involves managing relationships with bank branches, leading a team of sales professionals, ensuring sales targets are met, and enhancing customer experience in bancassurance. Key Responsibilities: Sales & Business Development: Drive insurance sales through assigned bank branches in the cluster. Achieve revenue, premium collection, and policy issuance targets. Develop and implement strategies to increase penetration of insurance products. Identify new business opportunities within the banking ecosystem. Relationship Management: Build and maintain strong relationships with branch heads, bank relationship managers (RMs), and key stakeholders. Ensure seamless coordination between the bank and the insurance company. Conduct regular meetings and reviews with bank teams to improve engagement. Team Leadership & Training: Lead, mentor, and manage a team of Relationship Managers (RMs). Provide training and development on insurance products, compliance, and best sales practices. Conduct joint calls with bank staff to support sales efforts. Operational & Compliance Adherence: Ensure adherence to IRDAI regulations, company policies, and bank guidelines. Monitor and drive quality in policy issuance, customer service, and claims processes. Manage MIS reporting, business analytics, and performance tracking. Customer Engagement & Retention: Promote customer-centric solutions and drive high service standards. Work on strategies to improve policy persistency and customer retention. Key Requirements: Educational & Experience Requirements: Bachelors degree (MBA preferred). 5+ years of experience in Bancassurance, Insurance Sales, or Financial Services. Prior experience in managing banking partners is an advantage. Skills & Competencies: Strong sales and negotiation skills. Excellent relationship management and stakeholder engagement abilities. Leadership and team management experience. Good analytical and problem-solving skills. Knowledge of insurance products, compliance, and regulatory guidelines. If you are interested, please connect me on below no and share your resume to my mail id. Regards Pooja 7889186708 pooja.29@adityabirlacapital.com Role: Bancassurance Manager Industry Type: Insurance Department: BFSI, Investments & Trading Employment Type: Full Time, Permanent Role Category: Life Insurance Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Life insuranceBancassurance

Job description Role The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery Do - Delivery Management - Ensure seamless delivery of the projects - Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement - Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs - Ensure 100% compliance to Project SLAs, information security protocols and etc (all customers contractual obligations) - Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA - Liaise between customer and internal technical delivery team to drive project health by adhering to organizational norms of project metrics - Drive various project related audits like quality, customer, ISO etc and ensure zero non-compliance - Conduct periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations - Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the program/ project requirement - Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes - Maintain project structure in Confluence & SAP in line with prevailing business requirements and norms - Ensure expected ramp down (ERD) compliance as committed in MSA - Client Relationship Management - Engage with client to deploy opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients - Conduct regular customer connects (meetings/ visits/ video- conference) and participate in Management Review Meetings (MRM) with client management/engagement managers to understand customers current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation - Identify and close early warnings on a project to avoid any customer escalations - Plan and conduct Quarterly Business Reviews (QBR) along with DMs/ ADH with the client management/ leadership team to drive improvement actions and mine for a new portfolio/ opportunity within the account - Design and monitor project performance dashboards/ reports with the clients periodically - Delivery governance across the project - Create weekly/ monthly/ quarterly MIS and reports to monitor and track overall project - Conduct periodic reviews with the delivery team on operational, quality and fulfillment parameters and new idea generation & its implementation on existing projects - Identify and resolve potential risks or early warning signs on project delivery to drive for ZERO surprise escalations and eliminate any revenue leakage - Escalate any deviations from the project charter to the delivery managers in terms of schedule, effort, cost, infrastructure from the project charter and minimize process exceptions and such deviations from the actual project plan - Review and monitor revenue allocations/ realization to avoid OB revenue leakage - Provide inputs to delivery leadership team on overall delivery performance parameters (project heath, utilization, realization etc) at project/ program level during reviews highlighting any critical project escalations and potential risks - Operational Excellence - Automation Focus - Perform pareto analysis as per the no. of incidents received and accordingly identify automation opportunities and drive value adds across the project - Deploy next generation hyper automation and crowdsourcing initiatives in coordination with Holmes RO team to enhance productivity, quality and speed of delivery - Interact and engage with tools team to bring in new tools in the project to automate certain pointers/ elimination of any noise in the project - Innovation Focus - Brainstorm with th

Job description Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: .NET.Experience1-3 Years. Role: Back End Developer Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills .NET software development life cyclecontinuous integrationSoftware Developmentmiscontinuous Deploymentsoftware management

Job description Purpose The purpose of this role is to manage the IT network, servers, firewall and computer systems on a day-to-day operational basis. In addition, you will project manage implementation of data capture systems and ERP solutions. The Candidate is also responsible for designing, implementing, and maintaining complex server based network systems, IP phones EPABX, E-mail and web services, Surveillance systems, Biometric devices etc. Role and Responsibilities Departmental Provide vision and leadership in all aspects of IT delivery and IT strategy Lead IT projects, including the design and deployment of new IT systems, infrastructure, and services Monitor and further develop the existing IT infrastructure including but not limited to ERP, EPABX, IP Intercoms, CCTVs etc. Design, create and execute data led reports and dashboards Communicate with management team on IT related issues Ensure security of data, network access and backup systems Plan and execute technological changes effectively considering the business output requirements and provide training if necessary Manage IT Licensing requirements Monitor and maintain IT assets and information security Manage Annual IT Budgets ensuring budgets are adhered to ensuring cost effectiveness Ensure delivery of hardware, software and all other IT equipment for business requirements in a timely manor Creation of executive reports as required Ensure that backup and disaster recovery processes are in place and reviewed regularly. Manage the daily backups. Lead the planning, enhancing and implementation of the IT infrastructure strategy across our group of companies. Keep up to date with current techniques and develop a technical strategy for the company. Contribute actively to the continuous improvement of company deployment methodology. Conduct project feasibility reviews of proposed IT developments as required. Provide dynamic project management and leadership to ensure the successful implementation of IT projects. Monitor and report on progress against agreed objectives, ensuring that issues of concern are raised in a timely manner and solutions proposed. Produce, review and amend Company Policies and Standard Operating Procedures relating to IT infrastructure. Provide reporting to the Management Team as required. Maintain an asset list of IT equipment across our organisations. Maintain relationships with key functions in all areas of the company to ensure consistent approach to the delivery of quality products and IT infrastructure. Ensure continuous inventory optimisation to meet business needs. Work alongside the IT Head, COO and CEO to identify and implement solutions against businessrequirements,providequerysupportandbestpracticeknowledge. Management Take responsibility for daily IT requirements across the company Manage 1st, 2nd and 3rd line support via people management of employed technicians or 3rd party IT Infrastructure and support vendors Direct, coach and support IT technicians in daily tasks or escalated troubleshooting Manage and maintain positive working relationships with IT Service Providers ensuring cost effectiveness Manage and coordinate with external providers for support, testing and project managing upgrades Role Requirements Essential A minimum of 5 years experience in a similar IT Manager/IT Project Manager role Excellent knowledge of technical management, information analysis and of computer hardware/software systems including firewall configuration & maintenance Experience of working with MS SQL databases Experience of working with Power BI Reports / ERP suits like SAP, MS Dynamics or Odoo Experience in creating comprehensive reports / dashboards Strong knowledge and understanding of Office 365 suite Experience of developing a high performing team from recruitment to investing in their capability, motivation, and support Fluent English language, both verbal and written Willingness to enhance individual knowledge in areas of development Desirable Experience within a Mining business or similar Experience in the development and management o

Job description Role Purpose To ensure success as a technical architect, you should have extensive knowledge of enterprise networking systems, advanced problem-solving skills, and the ability to project manage. A top-class technical architect can design and implement any size system to perfectly meet the needs of the client. Do 1. Responsibilities: Meeting with the IT manager to determine the companys current and future needs. Determining whether the current system can be upgraded or if a new system needs to be installed. Providing the company with design ideas and schematics. Project managing the design and implementation of the system. Meeting with the software developers to discuss the system software needs. Troubleshooting systems issues as they arise. Overseeing all the moving parts of the system integration. Measuring the performance of the upgraded or newly installed system. Training staff on system procedures. Providing the company with post-installation feedback. 2. Technical Architect Requirements: Bachelors degree in information technology or computer science. Previous work experience as a technical architect. 3. Managerial experience. In-depth knowledge of enterprise systems, networking modules, and software integration. Knowledge of computer hardware and networking systems. Familiarity with programming languages, operating systems, and Office software. Advanced project management skills. Excellent communication skills. Ability to see big-picture designs from basic specifications. Ability to problem solve complex IT issues. Mandatory Skills: Multimedia Applications. Role: Technical Architect Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Technology architecture Software Developmentproject managementnetworking modulesMultimedia Applicationssoftware integration

Job description The Project Manager will report to the Portfolio Manager and lead theSafeguarding Worker Rights in the Digital Ageproject. They will also support other portfolio initiatives and contribute to ESG data analysis across the Responsible Business team. This role requires strong program management, coordination, and analytical skills. The Project Manager will oversee project delivery, support strategic planning, and help design activities such as multi-stakeholder convenings and journalist capacity building in South and Southeast Asia. The ideal candidate is an experienced coordinator with expertise in ESG dataespecially human capital and social issuesand can clearly communicate complex findings to diverse audiences. About the Role: Please note, this is a one-year fixed term contract role. As a Project Manager at the Thomson Reuters Foundation, you will: Project Management Being the main responsible for the successful implementation and delivery of the project by developing a comprehensive understanding of project technical, delivery, and contractual obligations? Supporting the Portfolio Manager and the other Project Managers in the strategic design of the activities of other projects in the portfolio Work as a bridge and connector among the different projects in the portfolio, contributing to streamlining approaches, identify lessons learnt and align processes and procedures Lead the management/coordination of the project team (made up of colleagues across the foundation), according to the governance framework and under the lead of the Project Manager and the Portfolio Manager Leading on the draft of donors reports, both narratives and financial, by coordinating with other teams and under the lead of the Project Portfolio or other project Managers Coordinate and drive the input of a range of technical and operational teams within the foundation to deliver high-quality programming including a range of external technical consultants.?? Set up and maintain essential project management tools such as project plan, finance tracker, risk register, as well as being able to design ad-hoc tools to support specific challenges and risks during the project implementation. Travel internationally, as required, to monitor project implementation and ensure programme quality.? Manage the project data in line with TRF policies and international personal data regulations Contribute towards the strengthening of Project Cycle Management approaches and practice in collaboration with senior programme staff.?? Ensure impact stories are captured for wider project communications.? Facilitate information sharing within the Programmes Team and with others across the Foundation.? ESG Data Analysis Analyze ESG data with a focus on human capital and social issues and integrate human rights-related data into other responsible business programs, ensuring cohesive alignment across projects and programs. Collaborate with internal stakeholders to optimize scoring methodologies, contributing to the enhancement of our evaluation processes. Provide expertise in data visualization, offering feedback and insights to improve the user-friendliness of dashboards and construct effective fact sheets tailored for investors and various audiences Communicate complex findings effectively to non-technical audiences, acting as a reliable, knowledgeable point of contact for stakeholder inquiries and proactively delivering actionable insights. Stay informed on social aspects of ESG, including human capital, human rights, and associated standards and regulations, incorporating this knowledge into data analyses. Monitoring and evaluation?? With technical support from in-house MEAL Advisor, lead the implementation of the projects MEAL Framework.? Supported by the in-house MEAL Advisor, develop means of verification for the projects logframes and lead on their implementation for the project and potentially other portfolios workstreams Facilitate the quarterly impact and board reporting of your project into the wider organisation.? Budget Management? Develop detailed u

Job description locationsBangalore, Indiaposted onPosted 9 Days Ago job requisition id30604 FICO (NYSEFICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential! The Opportunity "We are seeking an experienced DevOps Engineer to join our development team to assist in the continuing evolution of our Platform Orchestration product. You will be able to demonstrate the required potential and technical curiosity to work on software that utilizes a range of leading-edge technologies and integration frameworks. Staff training, investment and career growth form an important part of our team ethos. Consequently, you will gain exposure to different software validation techniques supported by industry-standard engineering processes that will help to grow your skills and experience." - VP, Software Engineering. What Youll Contribute Build and maintain CI/CD pipelines for multi-tenant deployments using Jenkins and GitOps practices. Manage Kubernetes infrastructure (AWS EKS), Helm charts, and service mesh configurations (ISTIO). Use kubectl, Lens, or other dashboards for real-time workload inspection and troubleshooting. Evaluate security, stability, compatibility, scalability, interoperability, monitorability, resilience, and performance of our software. Support development and QA teams with code merge, build, install, and deployment environments. Ensure continuous improvement of the software automation pipeline to increase build and integration efficiency. Oversee and maintain the health of software repositories and build tools, ensuring successful and continuous software builds. Verify final software release configurations, ensuring integrity against specifications, architecture, and documentation. Perform fulfillment and release activities, ensuring timely and reliable deployments. What Were Seeking A Bachelors or Masters degree in Computer Science, Engineering, or a related field. 812 years of hands-on experience in DevOps or SRE roles for cloud-native Java-based platforms. Deep knowledge of AWS Cloud Services (EKS, IAM, CloudWatch, S3, Secrets Manager), including networking and security components. Strong experience with Kubernetes, Helm, ConfigMaps, Secrets, and Kustomize. Expertise in authoring and maintaining Jenkins pipelines integrated with security and quality scanning tools. Hands-on experience with infrastructure provisioning tools such as Docker and CloudFormation. Familiarity with CI/CD pipeline tools and build systems including Jenkins and Maven. Experience administering software repositories such as Git or Bitbucket. Proficient in scripting/programming languages such as Ruby, Groovy, and Java. Proven ability to analyze and resolve issues related to performance, scalability, and reliability. Solid understanding of DNS, Load Balancing, SSL, TCP/IP, and general networking and security best practices. Our Offer to You An inclusive culture strongly reflecting our core valuesAct Like an Owner, Delight Our Customers and Earn the Respect of Others. The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences. Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie. Why Make a Move to FICO At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today Big Data analytics. Youll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more. FICO makes a real difference in the way businesses operate worldwide Credit Scoring FICO Scores are used by 90 of the top 100 US lenders. Fraud Detection and Security

Job description locationsMumbai - HiranandaniNoida - Sector 135Gurugram - DLF BuildingPune - Business Bayposted onPosted 28 Days Ago time left to applyEnd DateMay 31, 2025 (10 hours left to apply) job requisition idR_228520 Company: Marsh Description: Regional Digital Experience Manager Pacific We are seeking a talented individual to join our Pacific team at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office. As the Senior Leader for Regional Digital Experience Pacific, you will: Lead the execution of large/complex digital products, engaging with Client Service Teams to both ensure that the implementation of digital solutions is fit for purpose and to gather requirements for future digital offerings. Communicate with stakeholders and engage with the delivery/ build teams to ensure that the digital products delivered meet the requirements. Deliver training implementation activities including system demos, system testing and user acceptance testing. Manage, monitor and drive adoption for key digital solutions. Attendance at client and prospect meetings where required to present the Digital offering and future plans. We will count on you to: Deliver value to colleagues and clients while growing the business leveraging digital solutions to unlock innovation and drive productivity, connectivity, and client engagement. Understand the importance of engaging stakeholders at all levels, building relationships, listening to concerns, and tailoring messaging to resonate with different audiences, ensuring their buy-in and commitment to the change process. Identify new revenue opportunities, revenue streams and client engagement from the adoption and deployment of digital technologies Conducts feasibility studies and impact assessments regarding implementation of digital solutions. Identifies and resolves gaps between new and existing business processes and applications Set out change management strategies that encompass communication plans, stakeholder engagement, training, and risk assessment. Oversee implementation activities including system demos, system testing and user acceptance testing. Be the key driver providing insights & prioritizing our clients needs regionally, working in close collaboration with local stakeholders Be a digital evangelist, championing the use of digital technology and practices to engender a digital culture mindset from the top down Curate and manage digital content that is compelling, aligned with the group strategy with the necessary customization to cater for local needs. What you need to have: 15 20 years of relevant work experience Experience in managing clients, business issues, insurance programmes and service plans Keep abreast of changing market conditions and informs client executives, insurers, brokers and/or clients of major developments affecting digital servicing models Understand Digital solutions in the marketplace and their application Supervise, coach and mentor digital and wider business and operations team members What makes you stand out: Well-developed general management skills, with experience in a globally matrixed, multi-geography, and multi-cultural service delivery environment. Executive presence, demonstrating composure and confidence in all situations. Resilience in handling internal pressures and conflicts while managing multiple stakeholders. Strong verbal and written communication skills, with the ability to collaborate effectively with diverse teams. Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Marsh, a business of Marsh McLennan (NYSEMMC), is the worlds top insurance broker and risk advisor. Marsh McLenn

Job description locationsGurugram - DLF Buildingposted onPosted Yesterday time left to applyEnd DateMay 31, 2025 (10 hours left to apply) job requisition idR_309711 Company: Mercer Description: What can you expect The purpose of this job is to deliver high quality business analyst solutions that enable valued business outcomes and informed decisions by key stakeholders. It contributes to ensuring that the Delivery function meets the needs of the organization and clients / customers. Perform Planning activities to determine the best approach and techniques for self on the project Analyse requirements, solution analysis and estimate of effort for detailed quotes within the analysts expertise Elicit, analyse and document requirements using appropriate techniques Perform stakeholder analysis and establish strong stakeholder relationships Ensure requirements traceability is managed and maintained throughout the project lifecycle Perform solution analysis to ensure that solution meets the needs of the requirements Adhering to the User Centred Design processes, working to agreed sprint and release plans Support test team activities including triage and impact analysis Contribute to the development of new artefacts for re-use and to improve efficiency Provide learnings back to Analyst Team and to contribute to continuous improvement What is in it for you Holidays (As Per the location) Shared Transport (Provided the address falls in service zone) We will count on you for: Innovation/Creativity Able to deal with ambiguity & challenge the status quo Pioneer new approaches Able to apply critical thinking Decisions Making Communication Own communication on projects/client assignedpro-actively inform project stakeholders about status of work, including development changes, scheduling, and quality goals. NoteApplicants should be flexible working in shifts What you need to have: Knowledge & Skills: Domain & Tools: Excellent understanding/experience of Wealth (DB/DC) domain & Admin/Trustee Reporting Experienced on wealth platforms - CalcStudio, MPM, OneView Detailed understanding of Implementation life cycles: Analysis: Basic business analysis skills - Requirements Analysis and Design Definition, Solution Evaluation Testing: Breakpoint analysis of medium to high complexity requirements to create a detailed test plan and corresponding user stories. Expert in Database, Web, Letters & Calc Testing - break pointing of requirements, user stories setup, Checker Configuration, Manual calculations. Adept at Verification and Validation activities to ensure software under test is bug free, meets requirements and is usable. Configuration: Proficient in Calculator, Forms & Letters, Web Configuration. Deliver high quality Config solutions that enable valued business outcomes. The purpose of this job is to provide implementation, ongoing, and renewal operational support to internal and external parties by serving as a system subject matter expert (SME). Expectations include implementing business requirements and client needs to develop technically sound and efficient solutions. Analyse requirements, solution design and implementation approach. Perform solution analysis to ensure that solution meets the needs of the requirements. Manage the provision of information to establish the agreed data integration platform, liaising with the Business Analyst and external stakeholders where required. Support test team activities including triage and bug fix. Contribute to the development of new artifacts for re-use and to improve efficiency. Provide learnings back to Team and to contribute to continuous improvement. Participate in training and mentoring of team members. Identify opportunities to uplift value from existing solutions. Delivery of work with quality with acceptable standards. Project / Task Management: Good understanding of Agile and Scrum methodologies Expert in using JIRA for day-to-day task management Should be able to maintain the traceability across the project lifecycle. Should have the ability to collate and analyze project metrics.

Job description locationsGurugram - DLF Buildingposted onPosted 30+ Days Ago job requisition idR_306140 Company: Mercer Description: We are seeking a talented individual to join our Investments team at Mercer. This role will be based in Gurgaon/Mumbai/Noida. This is a hybrid role that has a requirement of working at least three days a week in the office. Director Operations Due Diligence - Investments Mercer Wealth is a leading global provider of investment consulting services. We offer customised advice at every stage of the investment decision, risk management and investment monitoring process. In addition to core consulting, we have developed a number of specialist teams; the Financial Strategy Group, Mercer Sentinel, Manager Research, Responsible Investment and Fiduciary Management, thereby ensuring we offer a full range of services to our clients. We are looking for talented colleagues who understand the financial services industry and the operational functions of investment managers. Will work as part of a team of ODD specialist and client consultants. We will count on you to: Work as an extension of the UK/US team to conduct operational due diligence risk assessments of investment managers using Mercer Sentinels framework incorporating house views as appropriate Understanding of investment manager middle and back office operations, fund administration, portfolio accounting, custody, regulatory compliance and other relevant industry experience Maintaining knowledge of operational risk frameworks across the Mercer universe of asset classes, including equity and fixed income, hedge funds, private equity, private debt, real estate and infrastructure Liaise with investment managers to collate information, coordinate on-site visits and schedules Review responses and documentation provided by investment managers for the risk assessment and author research notes in advance of the meeting of the onsite team to support the onshore team Support virtual investment manager on-site visits through the preparation of pre-meeting notes, note taking in the meeting and producing high quality draft written reports after the meeting Challenging and improving operational processes for Mercers ODD framework Contribute to Mercer Sentinels intellectual capital through market research and process innovation Contribute towards Mercer Sentinels other products including but not limited to Surveys and Operational Reviews; support onshore teams efforts towards key projects or activities including business development among others. Update and maintain pertinent tools/database with relevant information including research publications and coordinate with asset managers for requisite data and for scheduling research calls; prepare and distribute Ratings Committee (RC) minutes from the weekly RC call. Project management, work allocation, real-time capacity management, peer review, process training and development of team members Lead and manage end-to-end operations and ensure the seamless delivery of reports/projects. Liaison with stakeholders to build relationship for service delivery management. Play anchor role for all strategic projects and provide directions to the team. Prepare and manage KPIs and handle escalations. Lead efforts for people engagement, knowledge development initiatives for the team, and ensure adherence to compliance policy and organizational imperatives. Driving Process Improvement Initiatives and delivering results in line with Business Priorities Demonstrate subject matter expertise in leading the ODD vertical Maintain updated investment due diligence notes, meeting notes and recommendations in proprietary database Ensuring storage and organizing data on a central database What you need to have: A Master's degree in economics, finance or other business-related areas with a high level of written content Professional qualification (Actuarial, ACA, ACCA, CFA or equivalent) preferential requisite 12+ Years of experience with operational due diligence investment management, operations, fund management or investment consu