Job description Job Description: The Head - Service Excellence will be a pivotal leader responsible for developing, implementing, and sustaining a culture of service excellence across all six units of Sterling Hospitals in Gujarat. This role will champion patient-centricity, drive continuous improvement in patient services, and ensure a consistently positive and high-quality experience for all patients and their families. The Head - Service Excellence will work collaboratively with clinical and non-clinical leadership to embed service standards, monitor performance, and foster a patient-first mindset throughout the organization. Strategy Development and Implementation: Develop and execute a comprehensive service excellence strategy aligned with Sterling Hospitals' overall mission, vision, and values, encompassing all six hospital units. Establish clear service standards, protocols, and best practices for all patient-facing and support functions. Identify key patient experience touchpoints and develop strategies to optimize each interaction. Lead the implementation of patient feedback mechanisms (e.g., surveys, focus groups) and ensure timely analysis and action planning. Driving a Patient-Centric Culture: Champion a culture where patient needs and preferences are at the forefront of all decisions and actions. Develop and deliver training programs to enhance employee empathy, communication skills, and patient interaction techniques across all levels. Promote a collaborative and interdisciplinary approach to patient care, ensuring seamless coordination between departments. Recognize and reward individuals and teams who consistently demonstrate exceptional service behaviors. Performance Monitoring and Improvement: Establish key performance indicators (KPIs) to measure service excellence and patient satisfaction across all units. These will include, but not be limited to: Net Promoter Score (NPS) for Patient Experience: To gauge overall patient satisfaction and likelihood to recommend Sterling Hospitals. Patient Satisfaction Scores on Specific Service Dimensions: Tracking satisfaction levels related to nursing care, doctor communication, responsiveness, pain management, etc., derived from patient feedback surveys. Complaint Resolution Rate and Turnaround Time: Measuring the efficiency and effectiveness of addressing patient grievances. Average Length of Stay (ALOS) and Readmission Rates: As indicators of efficient care delivery and patient outcomes, indirectly reflecting service quality. Cleanliness and Hygiene Index: Percentage of patient-reported satisfaction scores (e.g., top box scores on cleanliness-related survey questions) and/or internal audit scores meeting or exceeding pre-defined high standards for cleanliness and hygiene across all patient care areas and facilities. This KPI will specifically monitor the consistent maintenance of a pristine and hygienic environment, a fundamental aspect of patient comfort, safety, and overall experience. Stakeholder Engagement and Collaboration: Collaborate closely with hospital leadership, medical professionals, nursing staff, and administrative teams across all six units to integrate service excellence principles into daily operations. Partner with department heads to develop unit-specific service improvement plans. Act as a liaison between patients/families and the hospital administration to address concerns and ensure timely resolution. Build strong relationships with external stakeholders, including patient advocacy groups and relevant industry bodies. Policy and Process Development: Develop and review patient-related policies and procedures to ensure they are patient-friendly and aligned with best practices. Contribute to the development of patient education materials and communication strategies. Ensure compliance with all relevant regulatory requirements related to patient care and experience. Team Leadership and Development: Potentially lead a central service excellence team and/or provide guidance and support to service champions within each hospital unit. Foster a

Job description We are hiring for three individual roles, one in each of the following cities: Kolkata (applicants will work Full-time and In-office) Jamshedpur Patna Applicants must be currently based in the city they are applying for. Each candidate will be responsible for business development in their respective city/region only. Work Type: Full-time | Remote (Virtual Office) available in Jamshedpur and Patna only. Role & responsibilities Identify new business opportunities in Government, Corporate, Education, BFSI and Industrial sectors. Generate leads via cold calls, email, and networking Achieve monthly and quarterly sales targets. Build and maintain strong relationships with clients and key stakeholders. Develop a strong pipeline and track leads through the CRM system. Develop proposals, presentations, and pricing models tailored to client requirements. Present and promote IT Networking and Hardware solutions to clients Preferred candidate profile A self-driven, honest, and hard-working professional with a strong dedication towards achieving business goals Proven experience in B2B/B2C sales or IT infrastructure solutions. Excellent presentation, negotiation, and closing skills. Strong understanding of networking, security, or solar solutions is a plus. Willingness to travel for client meetings and project discussions. Bachelors degree in Business, Marketing, Engineering, or related fields. Proficient in CRM and MS Office tools. Freshers can apply. Growth Opportunities Progression to Business Development Manager or Sales Head roles Exposure to cross-functional roles in project management or solution consulting Training and certification opportunities in new technologies (Cybersecurity, Networking, Cloud, etc.) Why Join BKP4 Technologies? Employee-owned organization with a collaborative, innovation-driven culture Opportunities to work on high-impact projects across India Competitive salary, incentives, and career development support Strong values of integrity, excellence, and customer satisfaction Salary + Incentives on sales + Travel allowance. Role: Enterprise & B2B Sales - Other Industry Type: Hardware & Networking Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: Enterprise & B2B Sales Education UG: B.Sc in Any Specialization, BCA in Any Specialization, B.Tech/B.E. in Any Specialization, Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Target AchievementPressure HandlingCommunication SkillsBusiness GenerationSales Lead Generation NegotiationMarket ExpansionRevenue GenerationPresentation SkillsTechnical UnderstandingClient MeetingTarget PlanningMicrosoft Office Suite

Job description Role & responsibilities: 1. Foundry Operations Management: Oversee the complete sand casting process including: Pattern making Core making Molding (green sand, no-bake, shell core, etc.) Melting and pouring (ferrous or non-ferrous) Shakeout, fettling, shot blasting, and heat treatment read more Key Skills Skills highlighted with ‘‘ are preferred keyskills Foundry Operation ManagementCost ManagementQuality Assurance ForgingISOIatfRejection ControlManufacturing

Job description Role & responsibilities Key Responsibilities: Conduct one-on-one counseling sessions with students to understand their career goals, strengths, and challenges. Provide guidance on course selection, study plans, and career pathways based on individual needs and interests. Own the centre admission target and work towards fulfilling it under the guidance of the Centre Incharge. Maintain accurate records of student progress, counseling sessions, and achievements. Maintain updated records in CRM system. Prepare reports and documentation as required by the University. Preferred candidate profile Bachelor's degree in any subject. Proven experience in academic counseling, preferably in an educational or coaching environment. Excellent communication, interpersonal, and listening skills. Empathy, patience, and the ability to build rapport with students and parents. Knowledge of academic programs, career pathways, and educational resources. Traits and Abilities: Empathetic Approach: Ability to understand and empathize with students' concerns and needs. Communication Skills: Excellent verbal and written communication skills to interact with students, parents, and staff effectively. Problem-Solving: Capability to identify issues and provide effective solutions or referrals. Organization: Strong organizational skills to manage multiple students' needs and maintain records. Positive Influence: Ability to inspire and motivate students toward academic excellence and personal growth. Role: Sales Support & Operations - Other Industry Type: Education / Training Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: Sales Support & Operations Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Student CounselingEducational MarketingAdmission CounsellingTelesalesAdmissions Educational SalesInstitutional SalesEducation CounselingTelemarketingCounselling

Job description Role & responsibilities Following, respecting & establishing all EHS guidelines, protocols etc. in workplace Ensuring all fabrication jobs are done with good quality and as per drawing Ensuring preventive maintenance of all machines as per schedule Ensuring attending all breakdowns effectively Ensuring participation in KAIZENS (improvements jobs) Participation in all EHS initiatives Ensuring proper housekeeping after job completion Ensuring proper work permit system for all jobs Ensuring proper specifications of spares while giving requirements Ensuring proper coordination with other departments Allocation of manpower General store managementand 5S Knowledge, skills, abilities and other characteristics: Knowledge on machine alignments Knowledge on EOT cranes, mixers, gearbox, pump, bearing installations etc. Knowledge on brick mould fitment Basic knowledge on drawings and measurements Requirements: Essential: ITI in Fitter grade with minimum 8 years experience, age limit 35 years. Preferred: Work experience in refractory brick manufacturing with experience in presses. Role: Fitter / Turner Industry Type: Industrial Equipment / Machinery Department: Production, Manufacturing & Engineering Employment Type: Full Time, Permanent Role Category: Operations, Maintenance & Support Education UG: ITI Certification in Fitter Key Skills Skills highlighted with ‘‘ are preferred keyskills Preventive Maintenance Breakdown Maintenance5S Systemfabrication as per drawingpump maintenanceKaizen Implementationspare parts managmentgear installationbearing installationMachine AlignmentEngineering DrawingEOT Cranesbrick mould fitment

Job description Responsibilities: * Ensure compliance with safety standards during installations. * Collaborate with project team on solar energy solutions. * Design, install & maintain solar systems on rooftops & power plants. Provident fund Employee state insurance Annual bonus Role: Electrical / Electronics Engineer Industry Type: Power Department: Production, Manufacturing & Engineering Employment Type: Full Time, Permanent Role Category: Engineering Education UG: Diploma in Any Specialization Key Skills Skills highlighted with ‘‘ are preferred keyskills Solar EnergySolar RooftopSolar Power Plant Designing EnglishSolar ProjectSolar DesignTamil

Job description The safety manager's primary role is to ensure a safe work environment for all project personnel, adhering to relevant safety regulations and guidelines. This involves developing and implementing safety programs to provide a safe working environment. Role: Chief Safety Officer (CSO) Industry Type: Engineering & Construction Department: Environment Health & Safety Employment Type: Full Time, Permanent Role Category: Occupational Health & Safety Education UG: Any Graduate PG: MBA/PGDM in Any Specialization Key Skills Skills highlighted with ‘‘ are preferred keyskills Safety ManagementSafety Management SystemConstruction Safety Emergency ResponseWork Permit SystemFire SafetyHazard AnalysisEmergency PlanningFirst AidSafety Audit

Job description Responsibilities: Good understanding of metallurgy, thermodynamics, and electrical systems. Experience with electric arc or submerged arc furnace operations. Knowledge of PLC/SCADA-based control systems (if applicable). Provident fund Annual bonus Health insurance Role: Production & Manufacturing - Other Industry Type: Engineering & Construction Department: Quality Assurance Employment Type: Full Time, Permanent Role Category: Production & Manufacturing Education UG: B.Tech/B.E. in Metallurgy, B.Sc in Any Specialization Key Skills EnglishProduction ManagementProductionHindi

Job description Responsibilities: * Maintain financial records accurately * Prepare monthly reports on time * Ensure compliance with tax laws * Manage accounts payable/receivable process Role: Accountant / Accounts Executive Industry Type: Industrial Equipment / Machinery Department: Finance & Accounting Employment Type: Full Time, Permanent Role Category: Accounting & Taxation Education PG: M.Com in Commerce Key Skills EnglishBook KeepingMarathiHindi

Job description Expertise is in service management w.r.t coordinating with development partners Should have managed multiple partners and suppliers to get delivery on time with quality Develop estimates and review use cases, and act as product manager. Cost management with suppliers Review and ensure invoices are accurate and approvals coordination for on time payments Track Deliverables, manage releases and review bugs, etc. Will be product owner from Pappaya to drive the roadmap, define the same and publish to all the stake holders. Responsibilities Oversee the end-to-end delivery of IT services, ensuring services meet agreed SLAs (Service Level Agreements). Track KPIs (Key Performance Indicators) to measure suppliers performance and service efficiency. Implement and manage service delivery frameworks, such as ITIL (Information Technology Infrastructure Library). Monitor and improve the quality, efficiency, and reliability of suppliers productivity and services. Coordinate incidents, review incidents resolutions, RCAs, and do problem management to ensure no repeat issues. Change and Release management, oversee changes, upgrades and ensure 99% success rate Coordinate emergency changes with all the stake holders Ensure on time customer notifications for scheduled maintenances. Conduct regular service reviews with internal stakeholders and clients (for major customers and private cloud environments). Act as the primary point of contact for internal teams, external clients, etc. w.r.t infrastructure suppliers, managed services partners, ISPs, etc. Identify and implement opportunities for process improvement using frameworks like ITIL CSI (Continuous Service Improvement). Maintain an inventory of IT assets, such as hardware, software, and licenses w.r.t entire hardware stack across sites. Ensure accurate configuration management through Configuration Management Databases (CMDB) or thru Excel sheets as required. Do risk management and create mitigation strategies, create supplier strategies. Review MSAs, Pos, etc. and ensure suppliers are meeting the contractual obligations. Take care of large migration projects Skills And Abilityy ITIL Certification and PMP Strong knowledge of ITIL frameworks and Agile methodologies (Scrum, Kanban, SAFe). Proficiency with Agile tools like Jira, Trello, ServiceNow, or Azure DevOps. Should have experience in managing large vendors and suppliers Skills to develop automation and create dashboards, reports. Etc. Excellent technical writing, power presentation and excel skills are must Excellent communication and facilitation skills for Agile ceremonies. Strong leadership skills to foster an Agile culture and enable cross-functional teams. Required Skill Set Experience Ability to use scripting and programming languageto build and maintain dashboards using tools like Grafana Ability to develop vendor strategies, budget management and tracking. Good communication, problem solving, analytical, team work, time management and other interpersonal skills Education/Qualification Bachelor s degree in computer science, Information Technology, or a related field. 12-15 years in IT project management using Agile methodologies, DevSecOps, managing development project thru development partners/suppliers. Role: Security Architect / Consultant Industry Type: IT Services & Consulting Department: IT & Information Security Employment Type: Full Time, Permanent Role Category: IT Security Education UG: Any Graduate PG: Any Postgraduate Key Skills DrupalAutomationPMPConfiguration managementWordpressJavascriptDatabase administrationAgileScrumJoomla