Job description Is seeking an experienced ServiceNow SecOps Vulnerability Response SME . The candidate must have 6-9 years of experience, with at least 5+ years in ServiceNow and over 1 year in Vulnerability Response. Responsibilities include implementation of Security Operations modules like Vulnerability Response and Configuration Compliance, integration with vulnerability scanners, scripting, process automation, and ServiceNow Orchestration. Expertise in ITSM modules, catalog items, workflows, REST/SOAP, Agile environments, and scripting (JavaScript, HTML, XML, AJAX) is required. Location- Noida,Pune,Bengaluru,Chennai,Hyderabad,Thiruvananthapuram,Coimbatore, Chandigarh, Gurugram,Jaipur, Nagpur, Indore, Mysore, Bhubaneshwar, Mangalore Education-Bachelors Degree in Computer Science, Information Systems, or a related field Role: Technical Lead Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: B.Sc in Computers, BCA in Computers, B.Tech/B.E. in Computers PG: Any Postgraduate Doctorate: Doctorate Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills ServiceNow Change ManagementOrchestrationITSMHTMLSOAPConfiguration ComplianceRESTGlide ScriptingXMLCMDBJavaScriptAgileAsset ManagementServiceNow SecOpsProblem ManagementIncident ManagementAJAXVulnerability Response

Job description Managing and supervising team members in the Shifts Conduct daily meetings / Team huddles Organizing shift schedules and rosters for team members as per project requirements. Validate unassigned tickets and assign them to respective support teams. Assigning supervision duties to specific employees based on role and skills. SLA and OLA Monitoring and Management. Ownership of High Priority Incidents. Alert, Co-Ordinate and engage Respective Technical teams during Major and Critical incidents. Handling customer escalations and managing conflicts. Responsible for Shift handover and takeover Onboarding New team members as per Red River's onboarding process. Conducting performance / Productivity reviews and sharing feedback with the Team. Create and execute Training plans for the Team members. read more Key Skills escalationsteam managementcustomer serviceteam handlingslatrainingcoordinationquality analysisconflict managementoperationspeople management skillsteam leadingwritingleadershipwindows servercall monitoringcommunication skills

Job description We are looking to hire Research Ops Interns - Pharma & Biotech who will work closely with our US-based Business Development team to identify industry trends, conduct pipeline analysis, and benchmark companies in the Pharmaceuticals, Vaccines, and Medical Devices space. Roles & Responsibilities include the following : Conduct clinical pipeline analysis, clinical trial analysis, medical conference tracking, and draw appropriate insights Create insights on the company's performance and benchmarking with competition to identify areas of competitive advantage, differentiation, and growth, areas that need improvement Understand competing platforms, technologies, capabilities and contextualize them for the company Identify industry trends, shifts, and disruptions and put them into perspective with the company's strengths and capabilities. Role: Research & Development - Other Industry Type: IT Services & Consulting Department: Research & Development Employment Type: Full Time, Permanent Role Category: Research & Development - Other Education UG: Any Graduate PG: Any Postgraduate Doctorate: Doctorate Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills research operations medical conference trackingclinical trial analysisResearch analysisclinical pipeline analysis

Job description We are seeking a motivated and detail-oriented IT Sales Admin to support our sales team in managing administrative tasks and ensuring smooth operation of sales processes. This internship provides hands-on experience in sales operations within the IT industry and is an excellent opportunity to develop skills in customer relations, data management, and technology sales. Key Responsibilities : Sales Support : - Assist the sales team in preparing proposals, quotations, and contracts. - Process and manage sales orders in the CRM system. - Coordinate with the sales team to ensure timely delivery of products and services. CRM Management : - Update and maintain customer and sales records in the CRM system. - Generate sales reports and dashboards for management. - Assist with tracking customer interactions and opportunities. Customer Communication : - Serve as a point of contact for customer inquiries regarding sales orders and product information. - Help coordinate customer meetings and follow-ups. Administrative Support : - Manage documentation, including contracts, agreements, and sales-related materials. - Organize and file digital documents in relevant databases. - Assist in managing sales calendars and scheduling meetings. Collaboration : - Work closely with the IT and Sales teams to ensure product knowledge and service updates are aligned. - Coordinate with the logistics team to ensure timely delivery and fulfillment of orders. Skills & Qualifications : - Education : Currently pursuing a degree in Business, IT, Marketing, or a related field. Technical Skills : - Basic knowledge of CRM software (Salesforce, HubSpot, etc.) is a plus. - Proficient in Microsoft Office Suite (Excel, Word, PowerPoint). - Communication : Strong verbal and written communication skills. - Attention to Detail : High level of accuracy in handling sales data and documentation. - Team Player : Ability to work collaboratively in a fast-paced team environment. - Problem-Solving : Strong analytical skills and the ability to think on your feet. What You Will Gain : - Hands-on experience in IT sales and sales operations. - Exposure to CRM tools and sales management systems. - Opportunity to work in a collaborative and fast-paced IT environment. - Mentorship and career development opportunities. Role: Sales Support & Operations - Other Industry Type: Advertising & Marketing Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: Sales Support & Operations Education UG: B.B.A/ B.M.S in Management PG: Any Postgraduate Doctorate: Doctorate Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills Sales Administration Administrative SupportSales SupportSales OperationsIT salesCRM

Job description We're looking forward to welcoming a bunch of talented Tech enthusiastic writers/bloggers/analysts to our team in a few weeks. Five openings still leave us searching for the right candidate, though: We need an awesome contributor to join our fast-growing Contributors team. The ideal candidate, above all, is a voracious consumer of IT news on the web, with a whole roster of interesting blogs and Twitter feeds they follow. Among other things, this intern's responsibilities would be to: Monitor a specific stream - of your choice - of tech industry closely. Read and review and contribute stories to fit Dazeinfo style (snappier, more provocative). Be comfortable with production work and quick turnaround for inputting new stories and slide shows Think of it as a path to get associated with the world's most valuable brands -- a great opportunity to learn about writing intelligent content, reading between the lines, thinking as an analyst, aggregation, curation, and the ins and outs of navigating a CMS. And, as a bonus, you'd get to share your mind with the best of thought leaders of the Tech Industry. KEY TAKEAWAYS Business Operations Industry Exposure Exposure at Global platform Analysis skills and Industry awareness Know-How of IT industry REQUIRED SKILLS Excellent Written Verbal Communication Skills in English Proficient in Computer typing Basic understanding of IT Industry Visionary Attitude Role: Content Creation / Writer Industry Type: Internet Department: Content, Editorial & Journalism Employment Type: Full Time, Permanent Role Category: Content Management (Print / Online / Electronic) Education UG: Any Graduate PG: Any Postgraduate Key Skills searchingbloggercmscontent editingmediajournalismeditingproof readingcreative writingblog writingcontent developmentcomputertwitterarticle writingcopy writingwritingtypingcontent writingweb content writingcommunication skills

Job description Happiest Minds Technologies Pvt.Ltd is looking for INTERN to join our dynamic team and embark on a rewarding career journey Assist in various tasks and projects as assigned. Conduct research and gather information. Support team members with administrative duties. Participate in meetings and contribute ideas. Learn about industry practices and company operations. read more Key Skills matlabpythonprofessor activitiesresearch analysisteachingtraininganalysismachine learningresearchnew product developmentsecondary researchquality assuranceresearch and developmentlecturer activitiescommunication skills

Job description About VSM Software VSM Software (P) Ltd is an ISO certified company catering to the global needs of Pharma and Banking industries. In both these verticals, we offer solutions and services in specific areas. VSM has Strong founding team based in India and the US A great leadership team who come with high levels of educational qualifications and relevant industry experience Skilled and trained IT and Subject Matter professionals We have a local presence in 5 countries and are further expanding our delivery reach. About the team The LR and L1 Support teams are critical components of IT services, focusing on providing frontline technical assistance to clients. The L1 Support team handles the initial point of contact, addressing common technical issues such as troubleshooting software and hardware problems, resetting passwords, and assisting with system access. The team is adept at resolving high-volume, low-complexity queries, ensuring smooth operations for users. Meanwhile, the LR (Level Resolution) team focuses on more complex issues that require in-depth analysis and technical expertise, often escalating cases that cannot be resolved by L1. Together, both teams ensure timely and effective support, maintaining system uptime and customer satisfaction. Responsibilities of LR Role Diagnose the underlying cause of recurring incidents. Coordinate with other support teams to develop long-term solutions. Work closely with developers to resolve bugs and suggest improvements. Test patches or updates before they are released to production. Analyze incident trends to minimize future occurrences. Ensure proper documentation of resolutions for knowledge sharing. Ensure timely resolution of issues based on Service Level Agreements (SLAs). Provide detailed reports on incidents and solutions for management reviews. Continuously update internal processes to improve efficiency. Create and update technical documentation and knowledge bases. Responsibilities of L1 Role Act as the first point of contact for users or customers through phone, chat, or email. Log incidents or service requests in the ticketing system. Diagnose and resolve simple technical issues (e. g. , password resets, connectivity issues). Escalate unresolved issues to L2 support when needed. Monitor systems and networks for alerts and errors. Ensure timely response to service disruptions or outages. Provide instructions and FAQs for common issues. Maintain detailed records of tickets and resolutions. Keep customers informed about the status of their requests. Escalate incidents to the appropriate teams (e. g. , L2, L3) as per SLAs. Role: Technical Lead Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Any Graduate PG: Any Postgraduate Key Skills IT servicesVSMTicketingApplication supportService levelISOPharmaCateringSLASTechnical documentation

Job description Desired Candidate Profile 0-1 year experience in DTP operations or related field (freshers welcome). Proficiency in MS Office applications, particularly Excel an added advantage. Excellent time management skills with ability to multitask effectively. Bachelor's degree in B.Com or B.Sc (any specialization) from a recognized university. Role: Operations Support - Other Industry Type: Education / Training Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Operations Support Education UG: Any Graduate, B.Com in Any Specialization Key Skills Skills highlighted with ‘‘ are preferred keyskills Excel Critical ThinkingCommunication SkillsTime Management SkillsProblem SolvingAdaptabilityHard WorkingComputer OperatingMultitaskingTeamworkOrganization SkillsMS Office

Job description Job Description - Telesales As a Telecaller specializing in Education Loan Sales at Propelld you will play a crucial role in promoting and selling our loan products within the education domain. Your primary responsibility will be to engage with potential customers over the phone and guide them through the loan application process, offering tailored solutions to meet their educational financing needs. You will be an integral part of our sales team and contribute to the growth and success of our financial services in the education sector. Key Responsibilities: 1. Customer Engagement: Initiate outbound calls to prospective customers, effectively communicate the benefits and features of our education loan products, and address their inquiries. 2. Sales Pitch: Craft persuasive sales pitches tailored to individual customer needs, emphasizing the advantages of our loan products, interest rates, and repayment options. 3. Consultative Sales: Understand the unique financial requirements of customers and recommend suitable loan solutions from our product portfolio. 4. Application Guidance: Assist customers in completing loan applications, collect necessary documentation, and ensure a seamless application process. 5. Follow-up: Maintain a system for lead tracking, follow up with potential customers, and nurture relationships to increase conversion rates. 6. Compliance: Adhere to all regulatory and compliance guidelines when discussing and processing loan applications. 7. Product Knowledge: Stay updated on the company's education loan offerings, policies, and industry trends to provide accurate information to customers. 8. Achieve Sales Targets: Meet or exceed sales targets and KPIs to contribute to the company's growth and success. 9. Record Keeping: Maintain accurate records of customer interactions and sales activities in the company's CRM system. Qualifications: Freshers also can apply Previous experience in sales, telemarketing, or telecalling, preferably in the financial or educational sector. Strong communication and interpersonal skills. Adept at explaining complex financial concepts in a simple and understandable manner. Knowledge of education loan products and the education sector is a plus. Excellent phone etiquette and customer service skills. Goal-oriented and self-motivated. Familiarity with CRM software is an advantage.Role & responsibilities Preferred candidate profile Role: Voice / Blended - Other Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Temporary/Contractual Role Category: Voice / Blended Education UG: Graduation Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills Telecalling callingCold Calling

Job description Job Description: We are seeking a highly motivated and customer-focused individual to join our Customer Support team. As a Customer Support Executive, you will be responsible for assisting users with their queries, resolving issues efficiently, and ensuring a seamless experience for our customers. Freshers with a strong willingness to build a career in customer support are encouraged to apply! While a Web3 background is preferred, it is not mandatory. Key Responsibilities: 1. Handle customer queries via chat and email, ensuring prompt and professional responses. 2. Maintain a deep understanding of OnRamp.Moneys products and services to assist customers effectively. 3. Collaborate with internal teams to escalate and resolve complex issues. 4. Provide clear and detailed documentation of customer interactions and resolutions. 5. Work towards improving customer satisfaction and retention through proactive engagement. 6. Stay updated with industry trends and company policies to provide accurate information. Requirements: 1. 0-6 months of customer support experience (freshers with excellent communication skills are welcome). 2. Strong verbal and written communication skills in English. 3. Problem-solving skills with a proactive approach to customer issues. 4. Ability to multitask and work in a fast-paced environment. 5. Basic understanding of fintech or crypto (preferred but not required). 6. Familiarity with customer support tools e.g.,Fresh desk is a plus. Why Join Us? 1. Opportunity to work in a fast-growing Web3 fintech company. 2. Exposure to the dynamic world of crypto and blockchain. 3. Collaborative and inclusive work culture. 4. Growth and learning opportunities in a rapidly expanding industry. Role: Customer Success Associate Industry Type: Internet (E-Commerce) Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Communication SkillsProblem Solving