Job description The Customer, Sales & Service Practice | Cloud Job Title - Amazon Connect + Level 11 (Analyst) + Entity (S&C GN) Management Level:Level 11 - Analyst Location:Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai Must have skills:AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center Good to have skills:AWS Lambda and Lex bots, Amazon Connect Join our team of Customer Sales & Service consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice:Customer Sales & Service Sales I Areas of Work:Cloud AWS Cloud Contact Center Transformation, Analysis and Implementation | Level:Analyst | Location:Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai | Years of Exp:2-5 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting's Customer, Sales & Service practice. The Practice A Brief Sketch The Customer Sales & Service Consulting practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Work on creating business cases for journey to cloud, cloud strategy, cloud contact center vendor assessment activities Work on creating Cloud transformation approach for contact center transformations Work along with Solution Architects for architecting cloud contact center technology with AWS platform Work on enabling cloud contact center technology platforms for global clients specifically on Amazon connect Work on innovative assets, proof of concept, sales demos for AWS cloud contact center Support AWS offering leads in responding to RFIs and RFPs Bring your best skills forward to excel at the role Good understanding of contact center technology landscape. An understanding of AWS Cloud platform and services with Solution architect skills. Deep expertise on AWS contact center relevant services. Sound experience in developing Amazon Connect flows , AWS Lambda and Lex bots Deep functional and technical understanding of APIs and related integration experience Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner. Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients. Excellent communications skills Ability to develop requirements based on leadership input Ability to work effectively in a remote, virtual, global environment Ability to take new challenges and to be a passionate learner Read about us. Blogs Your experience counts! Bachelor's degree in related field or equivalent experience and Post-Graduation in Business management would be added value. Minimum 2 years of experience in delivering software as a service or platform as a service projects related to cloud CC service providers such as Amazon Connect Contact Center cloud

Job description The Customer, Sales & Service Practice | Cloud Job Title - Amazon Connect + Level 9 (Consultant) + Entity (S&C GN) Management Level:Level 9 - Consultant Location:Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai Must have skills:AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center Good to have skills:AWS Lambda and Lex bots, Amazon Connect Join our team of Customer Sales & Service consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice:Customer Sales & Service Sales I Areas of Work:Cloud AWS Cloud Contact Center Transformation, Analysis and Implementation | Level:Consultant | Location:Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai | Years of Exp:5-8 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting's Customer, Sales & Service practice. The Practice A Brief Sketch The Customer Sales & Service Consulting practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Work on creating business cases for journey to cloud, cloud strategy, cloud contact center vendor assessment activities Work on creating Cloud transformation approach for contact center transformations Work along with Solution Architects for architecting cloud contact center technology with AWS platform Work on enabling cloud contact center technology platforms for global clients specifically on Amazon connect Work on innovative assets, proof of concept, sales demos for AWS cloud contact center Support AWS offering leads in responding to RFIs and RFPs Bring your best skills forward to excel at the role Good understanding of contact center technology landscape. An understanding of AWS Cloud platform and services with Solution architect skills. Deep expertise on AWS contact center relevant services. Sound experience in developing Amazon Connect flows , AWS Lambda and Lex bots Deep functional and technical understanding of APIs and related integration experience Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner. Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients. Excellent communications skills Ability to develop requirements based on leadership input Ability to work effectively in a remote, virtual, global environment Ability to take new challenges and to be a passionate learner Your experience counts! Bachelor's degree in related field or equivalent experience and Post-Graduation in Business management would be added value. Minimum 4-5 years of experience in delivering software as a service or platform as a service projects related to cloud CC service providers such as Amazon Connect Contact Center cloud solution Han

Job description The Customer, Sales & Service Practice | Cloud Job Title - Amazon Connect + Level 9 (Consultant) + Entity (S&C GN) Management Level:Level 9 - Consultant Location:Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai Must have skills:AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center Good to have skills:AWS Lambda and Lex bots, Amazon Connect Join our team of Customer Sales & Service consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice:Customer Sales & Service Sales I Areas of Work:Cloud AWS Cloud Contact Center Transformation, Analysis and Implementation | Level:Consultant | Location:Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai | Years of Exp:5-8 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting's Customer, Sales & Service practice. The Practice A Brief Sketch The Customer Sales & Service Consulting practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Work on creating business cases for journey to cloud, cloud strategy, cloud contact center vendor assessment activities Work on creating Cloud transformation approach for contact center transformations Work along with Solution Architects for architecting cloud contact center technology with AWS platform Work on enabling cloud contact center technology platforms for global clients specifically on Amazon connect Work on innovative assets, proof of concept, sales demos for AWS cloud contact center Support AWS offering leads in responding to RFIs and RFPs Bring your best skills forward to excel at the role Good understanding of contact center technology landscape. An understanding of AWS Cloud platform and services with Solution architect skills. Deep expertise on AWS contact center relevant services. Sound experience in developing Amazon Connect flows , AWS Lambda and Lex bots Deep functional and technical understanding of APIs and related integration experience Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner. Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients. Excellent communications skills Ability to develop requirements based on leadership input Ability to work effectively in a remote, virtual, global environment Ability to take new challenges and to be a passionate learner Read about us. Blogs Your experience counts! Bachelor's degree in related field or equivalent experience and Post-Graduation in Business management would be added value. Minimum 4-5 years of experience in delivering software as a service or platform as a service projects related to cloud CC service providers such as Amazon Connect Contact Cent

Job description Sapiens is on the lookout for a Product Owner to become a key player in our Bangalore team. If you're a seasoned Product Owner pro and ready to take your career to new heights with an established, globally successful company, this role could be the perfect fit. Location: Bangalore, India Working Model: Our flexible work arrangement combines both remote and in-office work, optimizing flexibility and productivity. This position will be part of Sapiens Digital (R&D) division, for more information about it, click here: What youll do: Work closely with our product management, internal stakeholders and customers to identify, validate and document new system requests, oversee proper implementation by providing acceptance criteria and act as a liaison between the business users and the developers. Be an integral part of our dynamic agile R&D team, become an expert with our innovative product and contribute to the product's vision. Desired Skills and Experience Understand and document functional and technical requirements, user stories, use cases and acceptance scenarios Interact with clients and Sapiens Business Analysts and Product management to elicit requirements Interact with designers to understand software limitations and possibilities Engage in high level design UX and interfaces Initiate and oversee BDD and acceptance testing Provide presentations and demonstrations on Product Features What to Have for this position. Must have Skills. 5+ years of professional experience in business and technical analysis Excellent English verbal and written communication skills Experience with web multi-tier systems Background in requirements gathering for B2C web solutions must Experience & proven track record for analysis & design of self-service, commerce enterprise web portals with complex enterprise integration Ability to understand the data models and structures of complex technology systems Experience working with UX tools such as Axure/Balsamiq advantage Experience in an internet/mobile software company advantage Insurance business knowledge - advantage Experience as a Product owner in an Agile development team environment - must Strong conceptual thinking skills Creativity in problem solving Willing to travel as required. Experience as a Product owner in an Agile development team environment must. Also they must have background in at least one domain: Insurance Digital e-commerce We prefer to get people from e-commerce and teach the insurance. Role: Technical Product Manager Industry Type: BPM / BPO Department: Product Management Employment Type: Full Time, Permanent Role Category: Product Management - Technology Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills product management Product OwnerAgile developmenttechnical analysisbusiness analysis

Job description Sapiens is on the lookout for a Senior Accountant to become a key player in our Bangalore team. If you're a seasoned Accountant and ready to take your career to new heights with an established, globally successful company, this role could be the perfect fit. Location: Bangalore Working Model: Our flexible work arrangement combines both remote and in-office work, optimizing flexibility and productivity. What youll do: Job Title: Tax Accountant (India & APAC Tax Compliance) We are seeking a highly skilled and detail-oriented Tax Accountant to manage comprehensive direct and indirect tax compliance across India, Singapore, and other APAC regions. This role involves end-to-end responsibility for GST/VAT/Sales Tax filings, SEZ returns, TDS/TCS/WHT compliance, tax computations, and advance tax payments. The ideal candidate will also oversee the preparation of tax provisions, deferred tax schedules, and global tax reconciliations. In addition, the role includes managing income tax filings, transfer pricing documentation, annual statutory returns, and coordinating with external advisors and internal teams to ensure full compliance with domestic and international tax regulations. Key Responsibilities: Prepare and file monthly and annual indirect tax returns (GST, VAT, Sales Tax) for India, Singapore, and other APAC jurisdictions in compliance with local regulations. Prepare and file SEZ-related returns including MPR (Monthly Performance Report), APR (Annual Performance Report), SERF, and other statutory filings. Ensure accurate deduction, timely deposit, and filing of returns for TDS/TCS in India and Withholding Tax (WHT) in other jurisdictions. Compute taxable income and manage timely payment of advance taxes for APAC entities, ensuring alignment with local tax laws. Prepare and account for tax provisions, including MAT credit and deferred tax assets/liabilities. Maintain global tax reconciliation schedules and supporting documentation. Prepare tax audit reports, schedules, and reconciliations. Coordinate with auditors and consultants to facilitate smooth and timely closure of audits. Ensure accurate and timely filing of income tax returns, including related compliances such as MAT, FTC, and other statutory submissions. Prepare and manage filing of TP documentation (including Form 3CEB and Master File). Collaborate with global tax teams on CBCR (Country-by-Country Reporting) and other group-level filings. Manage and file statutory annual returns such as FLA (Foreign Liabilities and Assets), SFT (Statement of Financial Transactions), EL (Equalization Levy), and other regulatory filings. Coordinate with external advisors in India and international jurisdictions on matters such as tax registrations, legal opinions, assessments, and timely submission of filings. Maintain complete and accurate tax records, schedules, and reconciliation statements to support internal and external audits. Work closely with internal finance, legal, and business teams to address and resolve tax-related issues. Required Qualifications: Semi qualified inter CA / CMA / CPA or masters degree in commerce, Taxation, or Finance. 5-8 years of experience in tax accounting, with exposure to both Indian and international tax systems. Strong knowledge of GST, TDS, Income Tax, and international tax compliance (especially APAC region). Proficiency in managing different regulatory portals. Excellent communication, analytical, and problem-solving skills. Ability to manage multiple stakeholders and deadlines across different time zones. Role: Accounting & Taxation - Other Industry Type: BPM / BPO Department: Finance & Accounting Employment Type: Full Time, Permanent Role Category: Accounting & Taxation Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills tax accounting TDSIncome TaxdocumentationGSTtax reconciliationtax compliance

Job description Sapiens is on the lookout for a Senior Security Operations Administrator to become a key player in our Bangalore team. If you're a seasoned Security Operations Admin and ready to take your career to new heights with an established, globally successful company, this role could be the perfect fit. Location: Bangalore Working Model: Our flexible work arrangement combines both remote and in-office work, optimizing flexibility and productivity. What youll do: Security Operations Management: Manage and support large-scale systems, complex cloud environments, and mission-critical business applications, ensuring secure and efficient operations. Security Solution Implementation: Implement and manage at least four security solutions, including but not limited to EDR, DLP, DNS, Email Protection (Mail Relay), MDM, Identity Protection, Firewall, Cloud Security, and OCR technologies. Security Monitoring & Analysis: Interpret alert logs and network traffic to identify attack patterns, recognizing typical attack scenarios to prevent or mitigate potential threats. Vulnerability Management: Lead vulnerability management efforts, create comprehensive dashboards and reports, present findings to stakeholders, and validate remediation strategies. Interpret vulnerabilities/CVEs. Conduct vulnerability assessments and provide actionable insights for remediation Platform Security Expertise: Apply in-depth knowledge of security vulnerabilities and mitigation strategies across Windows, Mac, and Linux platforms. Security Solutions Expertise: Leverage experience with tools like CrowdStrike, Cisco Umbrella, Palo Alto & Fortinet Firewalls, Forcepoint, Trend Micro, and other leading security technologies. Cloud Security: Demonstrate expertise in cloud security posture management (CSPM) and applying security best practices in cloud environments (Azure, AWS, GCP). Office 365 & Identity Security: Manage and secure Office 365 environments, ensuring effective security controls are implemented. Implement modern authentication mechanisms, such as cloud IDP, SSO, and MFA. Security Compliance & Hardening: Oversee security compliance and system hardening processes, particularly within Azure, based on known security standards (e.g., CIS, NIST). What to Have for this position: Must have Skills: - Bachelor's degree in Computer Science, Information Security, or a related field (or equivalent experience). Minimum of 6-8 years of experience in cybersecurity or IT security operations. Experience: Proven track record of managing large-scale systems and complex cloud environments in a security operations context. Security Solutions Expertise: Deep understanding and hands-on experience with a variety of security technologies, including EDR, DLP, DNS protection, firewalls (Palo Alto, Fortinet), cloud security tools, and more. Alert & Traffic Analysis: Ability to interpret security alerts, network traffic logs, and identify attack vectors and patterns effectively. Vulnerability Management: Proficiency in managing vulnerability scanning and remediation workflows, with experience in dashboard creation and report generation. The ability to assess CVEs, vulnerabilities, and gaps in security controls. Platform Security: Strong knowledge of security across Windows, Mac, and Linux platforms, including server/laptop administration, and resolving platform-specific vulnerabilities. Cloud Security: Expertise in cloud security posture management (CSPM) and securing cloud environments with an emphasis on compliance and security best practices. Authentication & Identity Management: Expertise in implementing modern authentication technologies, including cloud-based Identity Providers (IDPs), Single Sign-On (SSO), and Multi-Factor Authentication (MFA). Compliance & Hardening: Experience with security compliance, hardening systems, and working with Azure security standards. Toolset Proficiency: Hands-on experience with security tools like CrowdStrike, Cisco Umbrella, Palo Alto & Fortinet firewalls, Forcepoint, Trend Micro, and Office 365 security products. Personal Traits:-

Job description Sapiens is on the lookout for a Senior Performance QA Engineer to become a key player in our Bangalore team. If you're a seasoned Performance QA Engineer and ready to take your career to new heights with an established, globally successful company, this role could be the perfect fit. Location: Bangalore Working Model: Our flexible work arrangement combines both remote and in-office work, optimizing flexibility and productivity. What youll do: Sapiens is seeking a highly skilled and experienced Performance & Load Testing Engineer to join our growing team. This role involves designing, developing, and executing performance tests while collaborating closely with cross-development teams to ensure the applications performance. Define and implement a comprehensive performance testing strategy for Sapiens applications. Design, develop, execute, and maintain performance testing scenarios using various tools and scripting languages. Write and execute complex database queries to extract and analyze performance and data populations metrics. Perform in-depth root cause analysis of performance issues. Identify and troubleshoot performance bottlenecks, suggesting effective tuning and remediation strategies. Collaborate closely with project teams, developers, and customers to ensure performance objectives are met and findings are effectively communicated. Generate and present detailed performance summary reports to key stakeholders. Deploy, monitor, and analyze application performance using APM tools such as Dynatrace. Work closely with development teams to integrate performance testing into the software development lifecycle and improve system efficiency. What to Have for this position: Must have Skills: - Pre-Requisites: BSc in computer science or equivalent. 5+ years experience as a performance engineer. 5+ years experience with the Load/Performance testing tool. 4+ years experience with web technologies and architecture. Experience in SQL/Oracle database. Proven basic experience with Java or any other programming language. Experience with Linux platforms including monitoring. Experience with profiling tools like Dynatrace, Your Kit Required Skills: Capable of working independently, highly motivated, and organized. Strong hands-on technical skills, with the ability to deep-dive into performance issues. Excellent analytical and problem-solving skills to identify and resolve bottlenecks. Proficiency in executing SQL queries to extract performance-related data. Ability to conduct detailed root cause analysis for performance issues. Excellent verbal and written communication skills in English. Quick learner with the ability to adapt to new tools and technologies. Proactive mindset with a strong sense of initiative and ownership. Ability to multi-task and manage multiple projects efficiently. Role: Performance Testing Engineer Industry Type: BPM / BPO Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Quality Assurance and Testing Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Performance testing Oracle databaseDynatraceroot cause analysisLinux platformsSQL

Job description Sapiens is on the lookout for a Developer (Java) to become a key player in our Bangalore team. If you're a seasoned Java pro and ready to take your career to new heights with an established, globally successful company, this role could be the perfect fit. Location: Bangalore Working Model: Our flexible work arrangement combines both remote and in-office work, optimizing flexibility and productivity. This position will be part of Sapiens L&P division, for more information about it, click here: What youll do: Designing, and developing of core components/services that are flexible, extensible, multi-tier, scalable, high-performance and reliable applications of an advanced complex software system, called ALIS both in R&D and Delivery. Job Description: Roles and Responsibilities: Designing, and developing of core components/services that are flexible, extensible, multi-tier, scalable, high-performance and reliable applications of an advanced complex software system, called ALIS both in R&D and Delivery. Object Oriented Analysis, Design, and development of software components and applications Providing technical leadership and mentoring to junior developers Analyze requirement specifications, carry out feasibility analysis and estimate effort Developing use cases and design alternatives by business requirements Interact with Product Owners and Business analysts across geographies to leverage expertise and take development to the next level Work effectively in all phases of the software development life-cycle, from requirements gathering to design, implementation, testing, and release, and help team members to do the same to accomplish deliverables on time Contribute to institutionalizing the industry standard best software engineering processes, practices, and methodologies Help in recruitment, assimilate necessary technical knowledge, and share with team to meet organizational goals Participating in code reviews, working with business analysts and testers to effectively document and validate all implementations Ability to understand and discuss technical concepts, schedule tradeoffs, and opportunistic new ideas with technical employees. Working with development methodologies used by the company. Desired Skills and Experience Education: BE / B.Tech / Equivalent with 4-6 years of experience in Java development. Experience working with relational databases, such as MS SQL and/or Oracle. Sound understanding of Object-Oriented principles. Experienced working with SPML, JavaScript, XML and JSON, Spring or Spring Boot, Hibernate, and web services architecture, such as SOAP and/or REST, HTML5, CSS. Good verbal and written communication skills in English. Experience working with a global company and global clients. Experience in working with APIs and perform testing with postman. Good conceptual, analytical, and mathematical skills. Proven experience in exploring new technologies to develop and deliver innovative solutions High learning capability and ability to perform under pressure. Ability to work independently, to work well with others, and to be a team player. Demonstrated experience with a strong focus on quality and timely delivery Nice to have - Knowledge in Insurance Nice to have - Experience with Agile development methodologies (specifically scrum) Nice to have - Know microservices concepts. Role: Full Stack Developer Industry Type: BPM / BPO Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: B.Tech/B.E. in Production/Industrial PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Java HibernateCSSObject Oriented AnalysisXMLJavaScriptHTML5SPMLJSONSpring BootSOAPweb services architecture

Job description Sapiens is on the lookout for a Java developer to become a key player in our Bangalore team. If you're a seasoned Developer and ready to take your career to new heights with an established, globally successful company, this role could be the perfect fit. Location: Bangalore Working Model: Our flexible work arrangement combines both remote and in-office work, optimizing flexibility and productivity. What youll do: Participate in the design, development and maintenance of end-user insurance enterprise software (IDIT) Determine, analyse and transform business requirements to produce design specifications at the system and programming levels. Estimates effort and timelines for the change Perform development on a J2EE platform for the change and test Provide post-implementation support including analysis of production problems. What to Have for this position: Must have Skills: - Experience of 3-5 years in J2EE Technologies. At least years of experience in JEE/Spring/Spring Boot programming Experience with JSP, Velocity, Struts, Hibernate, EJB, AJAX, Java 6. At least 2 years of experience in JEE/Spring/Spring Boot programming Familiar with Databases and OOPs concepts. Experience with Microservices, Event-Driven programming, Kubernetes Advantage Good conceptual, analytical, mathematical skills Good learner and self-starter, and a team player, ready for the next challenge - wherever it may be. Good verbal and written communication skills B.E (or equivalent) Exposure to enterprise, financial, healthcare, insurance processing systems will be preferred. Role: Full Stack Developer Industry Type: BPM / BPO Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: B.Tech/B.E. in Production/Industrial PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills J2EE JavaSpring Boot programmingHibernateDatabasesStrutsEJBMicroservicesAJAX

Job description The Customer, Sales & Service Practice | Cloud Job Title - Amazon Connect + Level 9 (Consultant) + Entity (S&C GN) Management Level:Level 9 - Consultant Location:Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai Must have skills:AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center Good to have skills:AWS Lambda and Lex bots, Amazon Connect Join our team of Customer Sales & Service consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice:Customer Sales & Service Sales I Areas of Work:Cloud AWS Cloud Contact Center Transformation, Analysis and Implementation | Level:Consultant | Location:Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai | Years of Exp:5-8 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting's Customer, Sales & Service practice. The Practice A Brief Sketch The Customer Sales & Service Consulting practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Work on creating business cases for journey to cloud, cloud strategy, cloud contact center vendor assessment activities Work on creating Cloud transformation approach for contact center transformations Work along with Solution Architects for architecting cloud contact center technology with AWS platform Work on enabling cloud contact center technology platforms for global clients specifically on Amazon connect Work on innovative assets, proof of concept, sales demos for AWS cloud contact center Support AWS offering leads in responding to RFIs and RFPs Bring your best skills forward to excel at the role Good understanding of contact center technology landscape. An understanding of AWS Cloud platform and services with Solution architect skills. Deep expertise on AWS contact center relevant services. Sound experience in developing Amazon Connect flows , AWS Lambda and Lex bots Deep functional and technical understanding of APIs and related integration experience Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner. Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients. Excellent communications skills Ability to develop requirements based on leadership input Ability to work effectively in a remote, virtual, global environment Ability to take new challenges and to be a passionate learner Read about us. Blogs Your experience counts! Bachelor's degree in related field or equivalent experience and Post-Graduation in Business management would be added value. Minimum 4-5 years of experience in delivering software as a service or platform as a service projects related to cloud CC service providers such as Amazon Connect Contact Cent