Job description What you can expect As part of this team, you will be working in a fast-paced, high-impact environment. Collaborating closely with Developers, Infrastructure Engineers, and Product teams to build and maintain resilient systems. The team focuses on automation, continuous integration and deployment (CI/CD), observability, and cloud-native operations to support Zoom s gateway services. This team are responsible for deploying and managing services across multi-cloud and on-premises environments. About the Team Engineering operations are the driving force behind the seamless functionality and continuous availability that define the platforms unparalleled user experience. You will be responsible for deploying the gateway services. Monitoring infrastructure for these services, developing new automation to reduce manual effort, and being the on-call owner for assigned services. The team handles multiple services like Zoom AIC, Whiteboard, Notes, and Zoom Live Caption/Translation. Responsibilities Having the ability to Mentor other engineers in the team to follow best automation practices to reduce the toil & lead the automation effort. Hands-on experience working on Production service deployments using Kubernetes. Hands-on experience in programming/scripting languages like Python, Bash, or Go, and having worked on monitoring tools like Prometheus+ Grafana. Following the operational DevOps process and take rotational on-call work . What we are looking for 5+ years minimum of work experience as a Cloud DevOps or DevOps engineer in an IC position . Mentoring other engineers in the team to follow best automation practices to reduce the toil & lead the automation effort. 5+ hands-on experience working on Production service deployments using Kubernetes. Have experience leading large scale and high impact technical projects, This cloud DevOps role is focusing mainly on AWS, k8s, terraform, Linux, Python , coding. Have proven experience in Kubernetes, Dockerized workload deployment, and monitoring for it for large-scale distributed systems deployed on prod. Have implemented Infrastructure as Code (IaC) using Terraform. Have experience developing large scale Ansible automation. Hold a Bachelor s degree in Computer Science, Data Science, or a related field. #India #Remote Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know we re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. #LI-Remote Role: DevOps Engineer Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: DevOps Education UG: Any Graduate PG: Any Postgraduate Key Skills Computer scienceAutomationLinuxCodingdevopsInfrastructureDistribution

Job description What youll do Docusign is looking for a highly motivated Software Engineer in Test to join our Digital Experience team under the Marketing vertical. The Software Engineer in Test will be responsible for ensuring quality of the microservices, applications, tools, and UI at Docusign. You will be working with extremely passionate people who care about their customers and want to deliver solutions that improve customer productivity for complex workflows. The right candidate knows how to work in a fast-paced agile environment and brings an aptitude to learn and share. This position is an individual contributor role reporting to the Sr. Engineering Manager. Responsibility Write test plans, test cases for assigned features, along with reviewing and providing feedback Identify incomplete or unclear feature definitions and work with stakeholders to address them Review feature specification, requirements, and product design for testability of the features across our Web Application Write maintainable and efficient automated tests within existing test framework structure Maintain quality and stability of the test automation across multiple features Improve regression test assets and stability continuously Contribute towards maintainability and scalability of test automation framework and automated test cases across multiple features Improve QA efficiency by building new tools and dashboards Build a world class automation infrastructure for test automation and CI/CD Be a focused results-oriented team member, delighting customer, driving and delivering high quality product testing and test automation Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a positions job designation depending on business needs and as permitted by local law. What you bring Basic Degree in Computer Science or a related technical field 5+ years of experience in a quality engineering role within a software organization Experience with programming skills in an industry standard programming language (Ruby, JavaScript, C#, Java.) Experience in web testing on applications build in React and Node Experience in API testing Experience with git, continuous integration, and deployment tools Preferred Proven track record of testing and Web Application test automation of features and product Strong knowledge and experience building UI automation frameworks Familiarity with testing on web and SaaS applications Knowledge of how to communicate quality metrics during a release cycle Experience with continuous integration systems Willingness to assist other team members through brainstorming, mentorship and knowledge-sharing Experience using data and metrics to drive decision Role: Automation Test Engineer Industry Type: Software Product Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Quality Assurance and Testing Education UG: Any Graduate PG: Any Postgraduate Key Skills Computer scienceautomation frameworkCostingGITWeb testingJavascriptAgileProduct designTest casesRuby

Job description Description Engineer is expected to carry out preventive maintenance / corrective / emergency maintenance visits at customer sites on DCS/PLC/SCADA systems Preventive Maintenance -Backup, Modification, Report Submission, Supervision of system Cleaning of existing running system. Corrective Maintenance - Restoring the system from any faults in the system Shutdown Maintenance Logistics Management - Individual should carry the material for restoring the problem at site. Material IN and Material Out at customer premises with proper documentation. PC troubleshooting and Networking Documentation - 40 % documentation is involved Special Tasks Knowledge of DCS and PLC with a hands-on experience. Matured skills in independent troubleshooting / problem resolution on these platforms. Understand customer needs & extend Service Support at site / remote for prompt issue closure ensuring adherence to Honeywell Process and Quality matrices. Build, Develop & Sustain Customer relationships with effective Customer management. Should be able to plan site visits as per agreed SLAs and in line with the regional/central revenue plan. Required travel 80% to 90% of the time anywhere in India. Be available 24X7 for support during exigencies. Executing Service projects and migrations Possess fluent oral & written communications skills Identify prospects, conduct pre-sales site assessment, and develop them into firm leads. Constantly probe opportunities for migrations, add-ons & work seamlessly with customers to reduce their pain areas by pitching-in the right solution ISO, HSE, commercial guidelines and all Honeywell Process compliance is must. Be a single point contact for all customer needs for designated customers. Added advantage if knowledge of Honeywell System Must be willing to serve and available to be deputed as Site Support Specialist (Resident support Engineer) Other Mandatory Condition 1. Ready to work as a Site Support Specialist (Resident Support Engineer) 24X7, 365 days apart from standard leave policy at different locations like Offshore Platforms, Mumbai and other sites of Maharashtra etc 2. Ready to work on ONGC Platforms (Offshore) for approx 45 Days per visit. Frequency of visit to platform will be after every 30 days after coming from platform as per site requirement. 3. Compensatory offs are not applicable. 4. 24 X 7 Support availability is mandatory. 5. Ready to work on other western region sites (Maharashtra, MP, Karnataka etc) as a Service Engineer when not as Site Support Specialist (Resident Support Engineer). 6. Office Process should be followed timely and accurately. 7. Politeness and good communication skills are required during interactions. 8. Leave process and frequency should be followed as per the standard regional process. EDUCATION: B. E- Instrumentation/ Electronics WE VALUE Previous industry experience Previous technical/installation experience Previous customer service experience Good written and oral communication Advanced Degree Good presentation skills Role: Service Engineer Industry Type: Software Product Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: After Sales Service & Repair Education UG: Any Graduate PG: Any Postgraduate Key Skills ISONetworkingCorrective maintenanceInstrumentationPresalesHSECustomer serviceTroubleshootingPreventive maintenanceSCADA

Job description Engineer is expected to carry out preventive maintenance / corrective / emergency maintenance visits at customer sites on DCS /PLC/SCADA systems Preventive Maintenance -Backup, Modification, Report Submission, Supervision of system Cleaning of existing running system. Corrective Maintenance - Restoring the system from any faults in the system Shutdown Maintenance Logistics Management - Individual should carry the material for restoring the problem at site. Material IN and Material Out at customer premises with proper documentation. PC troubleshooting and Networking Documentation - 40 % documentation is involved Special Tasks Knowledge of DCS and PLC with a hands-on experience. Matured skills in independent troubleshooting / problem resolution on these platforms. Understand customer needs & extend Service Support at site / remote for prompt issue closure ensuring adherence to Honeywell Process and Quality matrices. Build, Develop & Sustain Customer relationships with effective Customer management. Should be able to plan site visits as per agreed SLAs and in line with the regional/central revenue plan. Required travel 80% to 90% of the time anywhere in India. Be available 24X7 for support during exigencies. Executing Service projects and migrations Possess fluent oral & written communications skills Identify prospects, conduct pre-sales site assessment, and develop them into firm leads. Constantly probe opportunities for migrations, add-ons & work seamlessly with customers to reduce their pain areas by pitching-in the right solution ISO, HSE, commercial guidelines and all Honeywell Process compliance is must. Be a single point contact for all customer needs for designated customers. Added advantage if knowledge of Honeywell System Must be willing to serve and available to be deputed as Site Support Specialist (Resident support Engineer) Other Mandatory Condition 1. Each individual shall work with a locking period of 36 months from the date of joining. 2. Ready to work as a Site Support Specialist (Resident Support Engineer) 24X7, 365 days apart from standard leave policy at different locations like Offshore Platforms, Mumbai and other sites of Maharashtra etc 3. Ready to work on ONGC Platforms (Offshore) for approx 45 Days per visit. Frequency of visit to platform will be after every 30 days after coming from platform as per site requirement. 4. Compensatory offs are not applicable. 5. 24 X 7 Support availability is mandatory. 6. Ready to work on other western region sites (Maharashtra, MP, Karnataka etc) as a Service Engineer when not as Site Support Specialist (Resident Support Engineer). 7. Office Process should be followed timely and accurately. 8. Politeness and good communication skills are required during interactions. 9. Leave process and frequency should be followed as per the standard regional process. EDUCATION BE (Electronics/ Instrumentation & Control) WE VALUE Previous industry experience Previous technical/installation experience Previous customer service experience Good written and oral communication Advanced Degree Good presentation skills Role: Service Engineer Industry Type: Software Product Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: After Sales Service & Repair Education UG: Any Graduate PG: Any Postgraduate Key Skills ISONetworkingInstrumentationPresalesHSECustomer serviceTroubleshootingPreventive maintenanceOffshore platformsSCADA

Job description Job Summary: This role offers a unique opportunity to manage the customer lifecycle through data-driven strategy and decision accuracy optimization. This is an exciting, fast-paced organization where the contribution by team members can significantly impact PayPal s bottom line as well as the end customer experience. We re looking for an Analyst to join the team and help in our efforts to manage customer lifecycle globally across various products. In this role, you will be a strong individual contributor developing solutions for complex, ambiguous and high-visibility business challenges specific to Credit Fraud strategy and Loss Mitigation. You will set and execute a vision for the team that reflects your deep analytical expertise. Job Description: Primary responsibilities: Design, develop and maintain data-driven solutions for PayPal consumer risk management. Makes sound decisions that balance risk, user experience and financial performance. Identify and address problems and issues during normal course of work and respond to risk mitigation needs quickly to solve issues. Develop and automate tracking functionality that monitors volume and solution efficacy. Regularly evaluate and communicate performance of solutions to management. Exercise judgment in selecting methods, techniques and evaluation criteria for obtaining results on matters of significance to the business. Look for improvement and innovation opportunities with business impact. Provide a source of high-quality ideas Identify opportunities and gaps within the current portfolio of PayPal s Fraud Risk controls, including continuously evolving fraud trends Formulate & propose solutions to ensure optimal balance between user experience, business enablement, operational expense and loss exposure Communicate concise and actionable business strategies and present new strategy recommendations to senior management for approval Monitor performance of existing & new solutions and optimize to ensure desired results Work closely with partners in Risk Platform, Data Sciences, Operations, Product Management, Legal & Compliance and other teams to formulate and execute fraud risk solutions Liaise with internal partners and collaborate with external partners, including external credit/banking partners and data vendors with a view towards iterative process improvement. Support existing automated systems and develop other systems/process and algorithms that could streamline strategy/solution building process and generate good business results. Education & Required Skills: Bachelor s degree in Engineering, Mathematics, Statistics,, Finance or related quantitative discipline preferred 2-5 years proven credit or fraud risk analytics experience or equivalent. Must be an intuitive, organized analytical thinker, with the ability to perform detailed analysis; strong in analytics and problem solving. experienced with predicative modeling, data mining and analytical tool. Proficient with SQL, SAS, Python, Unix, R etc. Proven experience in employing analytics solution on real world problems. Good business sense and logical thinking. Ability to synthesize information and generalize the pattern. Proven ability to work proficiently on well-defined projects; Focuses primarily on how to achieve overall business objectives of a project with speed and quality Effective inter-personal skills. Manage relationship with key partners. Able to collaborate with remote teams effectively. Skilled in Presenting - can effectively communicate in large or small group settings. Strong written, oral, and interpersonal skills a must including the ability to explain and/or present analysis Ability to manage a large, diverse set of to-do s - prioritize, stay on top of multiple workstreams, monitor progress Ability to work with leadership & stakeholders to define project scope and direction, driving large pieces of the work independently Experience working with cross-functional, geographically distributed teams, managing by influence is a plus. Preferred Qualification: Subsidiary: PayPal Travel Pe

Job description Job ID: 40009 | Location: Airoli, Maharashtra, India The purpose of the job is to work closely with the SAP Basis team to build, engineer, automate, and support Clariant's Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS) SAP solutions on Amazon Web Services (AWS), Responsibilities Maintain and operate the standard Cloud Automation Framework (Infrastructure as Code) for SAP Cloud Computing Services, Develop and maintain the Cloud Automation Solution Roadmap for the SAP Cloud Computing Platform, Contribute to the design of new SAP services and define automation requirements, Manage service orders and projects by assessing new business requirements and ensuring alignment with IT standards, Collaborate with requestors and project managers while adhering to policies and improving processes, Provide appropriate service support for IT domains, IT subdomains, and end users, Monitor and optimize SAP Basis service processes, and actively propose continuous service improvements, Support applications and infrastructure teams by resolving incidents, identifying improvement opportunities, and developing technical specs, Support planning, designing, and implementing SAP Basis or Security solutions, Support effective and efficient service delivery in accordance with Service Level Agreements, Key Performance Indicators and Operational Level Agreements, Modernize, automate, refactor, and deploy SAP Basis services on Cloud Computing Platforms and for systems hosted in SAP RISE, Requirements At least a Bachelor's degree with a minimum of 4 years of experience in Cloud Automation, DevOps, or SAP Basis practices, Demonstrated success in managing and delivering large-scale enterprise IT cloud projects, Practical experience with version control and continuous integration tools, such as Git and GitLab, Expertise in infrastructure automation using DevOps scripting languages like PowerShell, Bash, or Python, Proven expertise in SAP Basis or Database administration and monitoring, Capable of planning project activities and coordinating team efforts, Ability to evaluate new cloud technologies for applicability and cost-effectiveness and provide recommendations, Experience in the harmonization, consolidation, and standardization of SAP Basis services and processes, and SAP RISE services, Strong skills in prioritizing tasks and managing time effectively to handle multiple responsibilities and meet deadlines, Our Offer Benefits Hybrid Work Model3 days in office and 2 days remote Child Day Care facility fully sponsored by Clariant In-house Cafeteria & Subsidized meals 30 Days Annual Paid Leaves Clariant-Sponsored Annual Health Check-Up Centralized Company Transport for Designated Routes (Regular shift) Employee Wellbeing & Assistance Program Group Medical Insurance, Group Personal Accident Insurance and Life Insurance Maternity & Parental leave policies Performance-Based Competitive Annual Bonus Plan On-Site Medical Assistance for Employees: Doctor Visits Available Three Days a Week with a Medical Attendant Present Five Days a Week in the Medical Room Your Contact Adelaide D'Mello adelaide dmello@clariant,com Clariant is a Swiss-based global specialty chemicals company, which is concentrated and developed in three business units: Care Chemicals, Catalysts and Adsorbents & Additives Our purpose as a company is reflected in our tagline "Greater chemistry between people and planet", which considers the principles of customer, innovation and people orientation, as well as a focus on creating solutions to foster sustainability in different industries by offering high-value and high-performance chemical specialties, At Clariant, we believe that diversity, equity and inclusion are essential to our success We strive to cultivate a workplace where all employees feel welcomed, respected, supported, and valued Our diverse workforce allows us to tap into a wealth of perspectives, experiences, and capabilities that drive innovation We are committed to ensuring equal opportunities for professional grow

Job description Department Operations Reporting to Associate Project Manager POSITION SUMMARY : The Team Leader will be responsible for overseeing and managing the entire project process, ensuring its successful completion, client satisfaction, and alignment with company financial goals. The role involves leading and supporting the project team, providing direction and guidance to ensure optimal performance and successful outcomes. This includes coordinating local and remote teams, managing subcontractors, maintaining client communication, and overseeing overall project planning. Depending on the projects needs, the Team Leader may also take on key project coordination responsibilities to ensure smooth operations and delivery. 1. Lead and coordinate small to medium-sized projects, ensuring goals, timelines, and client requirements are met. 2. Manage and oversee a team of 8-10 Project Coordinators, providing guidance, support, and training to ensure smooth project execution. 3. Manage vendor relationships, ensuring timely delivery, quality, and resolution of issues. 4. Provide ongoing support to the project team, addressing challenges, providing feedback, and fostering collaboration. 5. Handle project administration, including timesheet management, system updates, and resource tracking. 6. Generate project status reports, metrics, and financial forecasts. 7. Oversee project processes to ensure efficient execution, address inefficiencies, and maintain resources. 8. Contribute to process improvements and documentation creation to ensure consistency. 9. Perform additional tasks as needed, ensuring alignment with company policies and objectives. 10. This position is work from the office. This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described. It is also a standard description and therefore neither the percentage of time devoted to the various tasks nor can the required qualifications be guaranteed to match those of any given incumbent. read more Key Skills Skills highlighted with ‘‘ are preferred keyskills Team HandlingExcelProject ManagementPeople Management Skills

Job description As a Front-End Software Developer, you will be working as part of a full-stack team with remote office locations developing strong user experiences for Identity and Access Management use cases. Working in an agile environment, you will be part of a multi-disciplinary squad creating user interfaces specialized for various personas in the Security industry including Administrators and End users. Your work will involve close collaboration with Architects, Engineers, and Offering Managers across our global organization. You will leverage design component libraries, React and Typescript, microservice APIs, and Front-end skills to deliver interfaces that empower our users to achieve excellent security. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 3+ years of experience developing and testing User interfaces for software products 3+ years of experience with front end Javascript frameworks (React, Angular, etc) Experience building responsive and reusable UI/UX components Component design and User interface architecture Working with design systems, redlines, and prototypes (Sketch, Invision, etc) Clean visual design sense Knowledge of web standards including HTML and CSS/SASS Good JavaScript skills Experience with agile methodologies and automated testing Experience working with REST APIs and JSON data Good verbal and written communication skills Team-mindsetWillingness to collaborate and iterate Growth-mindsetWillingness to learn new technologies and processes Preferred technical and professional experience Experience with React and Typescript Understanding of User interface design principles Experience with User interface testing Experience with Web security and API security Experience implementing responsive designs and grid layouts Experience with Java microservices Experience with Web servers and UI build tools Experience with Data visualization Experience with Localization Experience with Docker/Kubernetes or cloud-native technology Experience with CI/CD and DevOps methodologies and tools such as git, Jenkins, Travis Role: Front End Developer Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills csshtmlgui testingjavascriptjavascript frameworks continuous integrationkubernetesci/cddockerreact.jsjavagituidevopsjenkinsjsonsasstypescriptapidata visualizationui/uxrestuxui ux developmentangularagiletravis

Job description Serve as the primary point of contact for Customers Executive Support Lead, providing prompt and courteous support for all workplace-related inquiries and issues. Act as a remote T2 support specialist, resolving technical issues and coordinating with respective resolving team point of contacts for topics such as network connectivity, software, and hardware. Collaborate with On-Site support teams to ensure seamless issue resolution and escalation management. Utilize exceptional problem-solving skills to troubleshoot and resolve complex technical issues, often with minimal information. Provide continuous proactive remediation to prevent issues from arising, ensuring a smooth and efficient work environment for our executives. Develop and maintain a deep understanding of Customers technology infrastructure and systems to provide effective support. Document and maintain accurate records of issues, resolutions, and knowledge base articles to improve future support. Identify and recommend opportunities for process improvements and implement changes as needed. - Grade Specific Remote Desktop Support Windows Administration End user management Experience in a technical support or concierge role, preferably in an executive support environment. Excellent communication, problem-solving, and interpersonal skills. Ability to work independently and as part of a team, with minimal supervision. Strong technical knowledge of workplace technologies, including Microsoft Office, Windows, and other productivity software. Experience with remote support tools and technologies. Ability to prioritize and manage multiple tasks and issues simultaneously, with a strong focus on customer satisfaction. Strong analytical and troubleshooting skills, with the ability to think critically and outside the box. Ability to maintain confidentiality and handle sensitive information with discretion. CompTIA+ Remote Desktop Technician or equivalent. Role: Customer Success Associate Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills executive supporttechnical supportdesktop supporttroubleshootingworkplace vendor managementproject managementcustomer supportremote supportescalation managementfacility managementgeneral administrationremote desktopproperty management

Job description Overview Jhpiego is a nonprofit global health leader and Johns Hopkins University affiliate that is saving lives, improving health, and transforming futures We partner with governments, health experts, and local communities to build the skills and systems that guarantee a healthier future for women and families. Jhpiego translates the best science and practice into moments of care that can mean the difference between life and death for women and families The moment a woman gives birth; the moment a midwife helps a newborn to breathe Through our partnerships, we are revolutionizing health care for the worlds most disadvantaged and vulnerable people. In India, Jhpiego works across various states in close collaboration with national and state governments, providing technical assistance in the areas of family planning, maternal and child health, strengthening human resources for health, and non-communicable diseases These programs are funded by USAID, Takeda Pharmaceutical Company Limited, UNICEF, World Health Organization, University of Manitoba, Bill & Melinda Gates Foundation, Childrens Investment Fund Foundation (CIFF), MSD for Mothers, and others. The IT Associate is responsible for providing service desk support to 200+ users, and maintaining the network and server infrastructure The nature of this work requires an individual who is service-oriented, organized, and who can interact with diverse end-users and technical staff, prioritize tasks, and resolve technical issues The position report to the Senior IT Officer. Responsibilities User Support Provide technology L1 support to staff. Install and manage software, including updates and license compliance. Remedy all issues relating to malware. Verify that Microsoft Windows and Software Updates are installed regularly. Maintain computers including the replacement of parts. Manage & update the Jhpiego Intranet portal. Experience supporting desktops, laptops, and mobile devices. Remote support to India branch offices. Operating support for MAC, Ubuntu, and Windows platforms. Configuring & troubleshooting Office 365. Preventive maintenance and report sharing with IT Manager. Network Maintain network equipment including all switches, wireless access points, and Firewall(s). Monitor and run diagnostics to ensure that all systems are running smoothly. Maintain network devices including printers and All-in-One Copiers. Maintain and regularly test power backup systems (e.g., UPSs, battery arrays). Provide technical specifications to users across offices in terms of IT procurements. Handling Avaya IP phones in the office. Backup Institute and maintain a rigorous and regular backup system for all end-user computers and servers in the office, ensuring that all computers are backed up at all times. Implement disaster recovery in alignment with Jhpiego business needs and HQ-Baltimore ISTS process and procedures. Compliance Communicate regularly with the Global IT team to ensure that the Country Office is following Jhpiego IT regulations and best practices. Maintain system and configuration change documentation. Follow Jhpiego IT Service Management processes (JIRA) Maintain inventory of IT hardware and software. Any other tasks assigned by the supervisor. Server and Data Center Should have the experience to handle the complete IT infrastructure of an organization including hardware (Laptop, desktops, tablets, servers, printers, etc.), applications, security (gateway, endpoints), power/UPS management, VPN, NAS, SAN, Service desk and vendor/partner coordination. Responsible for maintenance of all IT hardware and software inventory including UPS, Servers, firewall, and other IT assets. Understanding of switches, firewalls (preferably SonicWall), access policies, and usage of reporting utilities present in the network and server operating systems Required Qualifications A Bachelors degree in Informatics/Computer Science or equivalent knowledge and skills At least 2 years and above experience in a similar role. ITIL Foundation Certificate in IT Service Management. Basic kno