Job description Role & responsibilities L1 Technical Support Handling all the Inbound calls chat and emails in service desk Manage tickets that L1 engineers need assistance Handling Basic L1 queries from end users Correctly logging incidents and faults categorizing and prioritizing them in line with team procedures Diagnose and quickly resolve a wide range of Windows applications issues Good troubleshooting knowledge on internet and VPN issues When the restoration is beyond the scope of the support escalate the issueproblem to appropriate resolver group using IT Ticketing System Install upgrade support and troubleshoot for printers related computer hardware Knowledge of Citrix and VPN Customize configure desktop hardware to meet specifications and business standards Email account administration ie account creation and management and distribution lists on Office 365 Robust queue management ability User account administration ie account creation and management and password resets on Active Directory Familiarize end users on basic software hardware and peripheral device operation and solve basic queries Take ownership and responsibility of queries issues and problems and document it in the ITSM Tool Basic knowledge of Networking Virtualization Mac OS Web Based and Installable applications Good understanding of computer systems mobile devices and other tech products Efficiently manage technical escalations Good knowledge on Incident Management Strong ability to quickly coordinate MIM tickets by engaging relevant resolver teams Provide OnCall support at times when required Preferred candidate profile Required Background Experience Any Graduate 03 years in a service desk environment Hands on experience working in ITSM tools like Service Now Remedy etc Service desk languages such as Malay, Mandarin, Arabic, Portuguese, Italian, Turkish, and Thai.(Any of the language is mandatory with English-Mention in tracker) Role: IT Support - Other Industry Type: Recruitment / Staffing Department: IT & Information Security Employment Type: Full Time, Permanent Role Category: IT Support Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills ItalianArabicPortugueseTurkish CitrixVPNThaiEnglish Language

Job description Role & responsibilities Always maintains an effective line of communication with the reporting manager and executes. Visit plan activities in accordance with the potential Customers. Make list of prospective Govt. Departments / Contractors by establishing account plans for key customers. Make calls on a periodic basis, informing them of products and product applications. Analyze competitive trends and strategies and the impact of new products marketed by competitors. Reports on conclusions to the reporting manager. Prepare an annual sales plan keyed to Accounts and driven by the sales and marketing plans that are to be accomplished. Educates and informs customers and prospects of new products and programs through personal contact with all levels of Govt. Officers; Distribute flyers and reports or other printed materials. Provides the basic data for management decision making by filing reports of daily call activity, weekly plan sheets, continual reports on competitive proposals, pricing and policy and new products. Organizes and executes effective design and engineering calls and problem solving calls using appropriate company personnel, schedules effective visits to key accounts by company management personnel and makes recommendations to Marketing on new product requirements. Makes recommendations to management on more innovative approaches to sales meetings and seminars. Operates within all prescribed policies, procedures and expense budgets while maintaining a strong image of professionalism in all activities. Perks and benefits Lucrative Incentive as per performance 5 days working, flexible shift as well. Role: Key Account Manager Industry Type: Electronics Manufacturing Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: Enterprise & B2B Sales Education UG: Diploma in Electrical, Electronics/Telecommunication, B.Tech/B.E. in Electronics/Telecommunication, Electrical and Electronics, Instrumentation, Electrical Key Skills Skills highlighted with ‘‘ are preferred keyskills Government ProjectsContractorsElectrical Industrial ConponentsConsultancyGovt Liasioning SalesPWD

Job description Role & responsibilities 1. Overseeing / drafting /review / negotiation and finalization of contracts, including supply agreements, vendor agreements, shareholders agreement, procurement agreements, HR related contracts, and other commercial contracts. 2. Support to business units for general corporate, agreements, processes, policies and to ensure that all agreements, NDA, MOU and such documents are vetted to be in compliance of law, as per Suzlon standards and protect against commercial and legal risk read more Key Skills Skills highlighted with ‘‘ are preferred keyskills LegalContract DraftingContracts Legal AdviceLegal NoticesNDALegal DraftingContract ReviewDrafting AgreementsMoULegal DocumentationVetting ContractsVettingAgreements

Job description Position Qualifications: Masters or Graduate in Food Technology/ Food Science / Biotechnology / Microbiology / Dairy Technology / Agriculture / Science / Fisheries Science / Aquaculture or Equivalent discipline from a reputed institute. Minimum 5 years of work experience in Food Industry or food supply chain, out of which minimum 3 years has to be practical experience in agriculture or related fields Further, minimum 1 years experience in Auditing, Inspection and Training in a recognized Certification body read more Key Skills Skills highlighted with ‘‘ are preferred keyskills Agriculture Food TechnologyFood Safetyfood supply chainAuditing

Job description Role Purpose The Configuration co-ordinator is focused on managing and maintaining the Configuration Management System and the Configuration Management Database (CMDB). The Configuration Management co-ordinator watches over the integrity of the CMDB and associated libraries. As an assistant to the Configuration Management Process Manager they report directly to him. Do The roles and responsibilities defined below indicate the co-ordinator as well as the configuration managers roles, rolled into one. The Configuration Manager is responsible for maintaining information about Configuration Items required in delivering IT services. Maintains a logical model, containing the components of the IT infrastructure (CIs) and their associations. Ensuring that all CIs are accurately registered Interfacing with other support organizations to ensure the effective use of the CMDB and Configuration Management System Maintaining and recommending improvements to facilitate effective use and integrity of the CMDB Creating reports and analyses the CMDB when requested by the Configuration Manager Ensuring that CI Owners maintain adequate Configuration Management process disciplines and systems for the CIs they own Ensuring that authorized procedures and work practices are followed Own the SACM process end to end Make sure all changes to the CIs and the CMS are controlled, audited and reported Make sure the CMS is up-to-date Define the naming conventions for the CIs Own the CMS All updates to the CMS go through the Configuration Manager Take control of both the software and hardware CIs Control of all assets and liaison with the procurement team is one of the key responsibilities Define the asset disposal policy along with the customer Work closely with the change and release team to make sure the CMS is up-to-date Conduct scheduled and also ad hoc audits of the CIs Define an audit policy and audit process covering local as well as remote CIs Handle discrepancies resulting out of the audits Maintain libraries or other storage areas to hold CIs Safeguard the integrity of the logic of the CMDB and associated libraries Configuration Librarian in particular will be responsible for the following activities Supervise and control receipt, identification, storage and withdrawal of all supported CIs Supervise the functional design and support of the CMDB and associated libraries Assist in the identification of products and CIs Maintain and provide information on the status of CIs Number, record, store and distribute Configuration Management issues Record the receipt of authorized new or revised configurations and archive superseded configurations to the appropriate library Hold master copies of documents, software, etc. Notify holders of any changes to their products or CIs Assist in conducting audits KEY SKILLS AND COMPETENCIES Good analytic and decision-making skills. Good communication skills. Good presentation skills. Must have conflict resolution abilities. Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines IT hardware and Software setup, management and troubleshooting capabilities Configuration Management Role: IT Asset Management Industry Type: IT Services & Consulting Department: IT & Information Security Employment Type: Full Time, Permanent Role Category: IT Support Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Configuration management it hardwareCMDBIT infrastructuretroubleshootinghardware asset management

Job description Req ID: 309521 We are currently seeking a Helpdesk Associate - ITIL to join our team in Bengaluru, Karntaka (IN-KA), India (IN). In these roles you will be responsible for Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes. Record, Update and Escalate Support issues to the next level in a timely manner. Support all IT onboarding activities for end-users "¢ Work with our internal IT Teams on system testing, integration and maintenance. "¢ Engage in discovery of new IT business tools, to support our business users as well as our internal IT Team. Seek, Suggest, Evaluate and implement process and Technology improvements. "¢ Willing to learn & grow in other IT Business areas for this role include Excellent English written and verbal communication skills. "¢ Exceptional customer service skills. "¢ Great Team player "¢ Great communication skills, comfortable working with various stakeholders "¢ Strong troubleshooting skills, bug finding, and resolution "¢ Ability to work independently within a diverse global team "¢ IT software and hardware troubleshooting knowledge and skills (Win 10, MacOS, iOS, Android, Google Suite and Microsoft Environment) In addition, preferable skills and behaviors include"¢ Knowledge in First Level Support for Business applications as Oracle, Workday, BI, Agile, etc. "¢ Knowledge in Desktop Support "¢ Familiar with ITIL Concepts and Processes. Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS Power point etc. Role: IT Support - Other Industry Type: IT Services & Consulting Department: IT & Information Security Employment Type: Full Time, Permanent Role Category: IT Support Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills customer serviceiosbugdesktop supporttroubleshooting oraclesoftware testingregression testingandroiddnsmanual testingnetworkingit service deskmachelpdeskgoogle suitesqltechnical supportms visioactive directoryagiledhcpitil

Job description Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional Role: Technical Operations (Tech Ops) Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Operations Support Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Service Desk customer servicetroubleshootingperformance managementchange managementCapacity planning

Job description Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Role: System Administrator / Engineer Industry Type: IT Services & Consulting Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: IT Network Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills System Engineering OutlookVPNTroubleshooting WindowsCitrix. VDITeamsSOPsSecurity App

Job description Role Purpose The purpose of this role is to analyse, identify, rectify & recommend specific improvement measures that help in the security posture of the organization by protecting the sensitive information Do Ensuring customer centricity by providing apt cybersecurity Monitoring and safeguarding the log sources and security access Planning for disaster recovery in the event of any security breaches Monitor for attacks, intrusions and unusual, unauthorized or illegal activity Performs moderately complex log reviews and forensic analysis to identify unauthorized or unacceptable access to data or systems Conduct security assessments, risk analysis and root cause analysis of security incidents Handling incidents escalated by the L1 team in 24x7 rotational shifts Use advanced analytics tools to determine emerging threat patterns and vulnerabilities Completing all tactical security operations tasks associated with this engagement. Analyses all the attacks and come up with remedial attack analysis Conduct detailed analysis of incidents and create reports and dashboards Stakeholder coordination & audit assistance Liaise with stakeholders in relation to cyber security issues and provide future recommendations Maintain an information security risk register and assist with internal and external audits relating to information security Assist with the creation, maintenance and delivery of cyber security awareness training for colleagues Advice and guidance to employees on issues such as spam and unwanted or malicious emails Deliver No. Performance Parameter Measure 1. Customer centricity Timely security breach solutioning to end users, Internal stakeholders & external customers Role: Cyber Security Industry Type: IT Services & Consulting Department: IT & Information Security Employment Type: Full Time, Permanent Role Category: IT Security Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Cyber Security security operationsinformation security risksecurity monitoringRisk analysisroot cause analysis

Job description Role Purpose The purpose of this role is to analyse, identify, rectify & recommend specific improvement measures that help in the security posture of the organization by protecting the sensitive information Do Ensuring customer centricity by providing apt cybersecurity Monitoring and safeguarding the log sources and security access Planning for disaster recovery in the event of any security breaches Monitor for attacks, intrusions and unusual, unauthorized or illegal activity Performs moderately complex log reviews and forensic analysis to identify unauthorized or unacceptable access to data or systems Conduct security assessments, risk analysis and root cause analysis of security incidents Handling incidents escalated by the L1 team in 24x7 rotational shifts Use advanced analytics tools to determine emerging threat patterns and vulnerabilities Completing all tactical security operations tasks associated with this engagement. Analyses all the attacks and come up with remedial attack analysis Conduct detailed analysis of incidents and create reports and dashboards Stakeholder coordination & audit assistance Liaise with stakeholders in relation to cyber security issues and provide future recommendations Maintain an information security risk register and assist with internal and external audits relating to information security Assist with the creation, maintenance and delivery of cyber security awareness training for colleagues Advice and guidance to employees on issues such as spam and unwanted or malicious emails Deliver No. Performance Parameter Measure 1. Customer centricity Timely security breach solutioning to end users, Internal stakeholders & external customers Role: Cyber Security Industry Type: IT Services & Consulting Department: IT & Information Security Employment Type: Full Time, Permanent Role Category: IT Security Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Cyber Security security operationssecurity assessmentinformation securitysecurity monitoringpenetration testingvulnerability assessmentforensic analysis