Job description Youll make an impact by: Managing and monitoring all installed charger systems/infrastructure for light and heavy-duty vehicles. Monitor functionality of AC/DC chargers installed in various locations remotely. Troubleshoot any issues encountered with AC/DC charging units and propose solutions. Interact with clients and installers located across the globe to resolve their issues with the product. Provide 2nd and 3rd level software support by liaising with vendors and other IT personnel for problem resolution. read more Key Skills Skills highlighted with ‘‘ are preferred keyskills Support Engineering electrical vehiclePrometheus monitoring toollog entries troubleshootinginstalled charger systemsGrafanalogs troubleshooting

Job description Summary: The IT Support Engineer provides technical support to end-users on a variety of hardware and software issues. This includes troubleshooting, diagnosing, and resolving problems related to computers, peripherals, networks, and applications. The ideal candidate is a highly motivated and results-oriented individual with excellent communication and problem-solving skills. Responsibilities: Provide L1 and L2 technical support to end-users remotely and in-person. Troubleshoot and resolve hardware and software issues, including: o Desktop/laptop computers o Printers/scanners/fax machines o Network connectivity issues o Software installations and upgrades o Email and other applications Install, configure, and maintain computer systems and peripherals. Perform routine system maintenance tasks, such as backups and virus scans. Document all support requests and resolutions in the ticketing system. Escalate complex issues to senior IT staff when necessary. Participate in on-call support rotation as required. Assist with IT projects, such as network upgrades and software deployments. Maintain a positive and professional attitude at all times. Strong knowledge of Windows operating systems Experience with troubleshooting network connectivity issues Experience with common desktop applications (e.g.,Microsoft Office Suite) Excellent communication and interpersonal skills Strong problem-solving and analytical skills Ability to work independently and as part of a team Ability to prioritize and manage multiple tasks. Technical Skills: Operating Systems: Windows (all versions),macOS (preferred) Networking: TCP/IP,DNS,DHCP Hardware: PCs,laptops,printers,scanners,servers Software: Microsoft Office Suite,Active Directory,antivirus software Scripting/Programming: (Optional) PowerShell,Bash,Python Role: Network (Support) Engineer Industry Type: IT Services & Consulting Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: IT Network Education UG: Any Graduate PG: Any Postgraduate Doctorate: Doctorate Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills IT Support PowerShellDNSTCP/IPBashDHCPActive DirectoryPythonMicrosoft Office Suite

Job description Responsibilities: Provide L1 and L2 technical support to end-users remotely and in-person. Troubleshoot and resolve hardware and software issues, including: o Desktop/laptop computers o Printers/scanners/fax machines o Network connectivity issues o Software installations and upgrades o Email and other applications Install, configure, and maintain computer systems and peripherals. Perform routine system maintenance tasks, such as backups and virus scans. Document all support requests and resolutions in the ticketing system. Escalate complex issues to senior IT staff when necessary. Participate in on-call support rotation as required. Assist with IT projects, such as network upgrades and software deployments. Maintain a positive and professional attitude at all times. Operating Systems: Windows (all versions), macOS (preferred) Networking: TCP/IP, DNS, DHCP Hardware: PCs, laptops, printers, scanners, servers Software: Microsoft Office Suite, Active Directory, antivirus software Scripting/Programming: (Optional) PowerShell, Bash, Python Role: System Administrator / Engineer Industry Type: IT Services & Consulting Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: IT Network Education UG: BCA in Any Specialization, B.Tech/B.E. in Any Specialization PG: Any Postgraduate Doctorate: Doctorate Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills IT Support PowerShellDNSTCP/IPBashDHCPPython

Job description WHAT YOU WILL BE DOING This position reinforces and complements the Global Service Desk support of 24 hours x 7 days a week x 365 days commitment by providing support in the evenings and weekends. Provide remote IT troubleshooting and incident resolution support services for PC and Mac platforms including video conference applications, printers/copiers settings, IP phone systems as well as smartphone devices, general IT hardware/software, and accessories related inquiries. Provide business application support where standard operating procedures are defined Base level understanding of IT infrastructure including networking and ability to build, configure, and support them with the guidance from SMEs Create and follow SOP documentation and escalate issues appropriately to higher-level or respective staff Manage individual workflow and maintain current ticket queue via IT ticketing system Participate in ad-hoc data gathering and documentation activities for the urgent support requirements and continuous process improvements Develop and maintain a productive and professional relationships with user base WHAT YOU BRING Any degree in tech or related discipline or equivalent military experience Must have 7+ years of relevant experience in IT admin roles Strong service-oriented mentality is a must- excellent communication/interpersonal skills, ability and willingness to learn and cross train with other IT staff members required Recent hands-on technical experience with Windows 11, Mac OSX, Google Workspace, Microsoft Active Directory, system imaging, VPN, basic networking, network connectivity including 802.11x , PC and Apple hardware, and mobile devices Recent experience with remote access and remote-control tools to support remote employees. Zoom, MS Remote Desktop, etc. Should be able to handle office network issues and other IT related queries. Role: Network (Support) Engineer Industry Type: Software Product Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: IT Network Education UG: Any Graduate PG: Any Postgraduate Key Skills Application supportNetworkingVPNRemote desktopActive directorySupport servicesWorkflowWindowsTroubleshootingmicrosoft

Job description Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Network Data Admin. Experience1-3 Years. Role: System Administrator / Engineer Industry Type: Software Product Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: IT Network Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills network datacitrix vdivpntroubleshootingcitrix switchingeigrpwindows troubleshootingnetworkingbgpccnproutingremote supportms office outlookactive directoryvlanlanwindows serverdhcpsystem engineeringdnsospffirewallhsrpvdiccna

Job description Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Network Voice Admin. Experience1-3 Years. Role: System Administrator / Engineer Industry Type: Software Product Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: IT Network Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills voice networkingcitrix vdivpntroubleshootingcitrix citrix xendesktopcitrix xenappxendesktopvmwarednsxenappwindows troubleshootingnetworkingnetscalerremote supportms office outlookactive directoryvdidhcpsystem engineering

Job description Do ¢ Excellent communication skills ¢ Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. ¢ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. ¢ Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support ¢ Answer incoming calls and respond to customers emails in timely manner. ¢ Manage and resolve customer complaints. ¢ Identify and escalate issues to supervisors as and when needed. ¢ Provide product and service information to customers. ¢ Research required information using available resources and Offer Solution to customers. ¢ Research, identify, and resolve customer complaints using applicable software. ¢ Route calls and tickets to appropriate resources and Domains who can best support he user, ¢ Document all call information according to standard operating procedures. ¢ Recognize, document, and alert the management team of trends in customer calls. ¢ Create SOPs for new Issues and resolution given. ¢ Complete call logs and reports. Mandatory Skills: Tools Development-Software Engineering. Experience5-8 Years. Role: System Administrator / Engineer Industry Type: Software Product Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: IT Network Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills tool developmentcitrix vdivpntroubleshootingcitrix citrix xendesktopcitrix xenappxendesktopvmwarexenappdnshyper-vwindows troubleshootingnetscalerremote supportms office outlookactive directoryvdixenserverdhcpsystem engineering

Job description Job Title: Senior Engineer Career Level: D1 Introduction to role Are you ready to disrupt an industry and change lives? As a Senior Automation and Integration Engineer, youll be at the forefront of redefining our ability to develop life-changing medicines. Your role will involve designing, developing, implementing, and supporting automation activities to streamline operations, improve efficiency, and reduce errors. Youll integrate different systems and technologies to create a cohesive workflow, collaborating with multi-functional teams to identify automation opportunities and ensure successful implementation. Dive into developing scripts, testing systems, solving issues, and providing technical support while adhering to AstraZenecas lifecycle methodology and practices. Are you prepared to make the impossible possible? Accountabilities Design, development, implementation, maintenance of Automation & Integration Solutions to improve Enterprise IT Management Tools & Systems Build automation scripts using Python and PowerShell to streamline IT processes, system monitoring, and data extraction Automate alerting, remediation, and reporting processes to enhance operational efficiency Develop and handle pipelines in SnapLogic for process automation and data transformation Create and maintain Power Automate flows for task automation, file management, and report generation Collaborate with multi-functional teams to understand integration requirements and deliver efficient automation solutions Troubleshoot, maintain, and enhance existing integrations and automations to ensure reliability and performance Document integration workflows, automation processes, and support knowledge transfer to team members Must demonstrate the capability to identify and propose innovative solutions to improve service performance Essential Skills/Experience Relevant qualifications in Enterprise IT Automation and Integration Tools Proven experience with API Management tools such as MuleSoft, Snaplogic, Azure API Management A Bachelor s or Master s degree in Computer Science or a relative field, or equivalent experience Prior experience in an Information Services/Information Technology environment with good business insight Proven experience of being a great partner with 3rd party suppliers Experience of working within a quality and compliance environment and application of policies, procedures and guidelines 8~12 years of experience in build, develop, implement automation solutions for IT Infrastructure Management Tools such as SolarWinds, Cisco, Splunk, Netbox, Tanium, Aternity or similar tools Experience working on building integrations that consume external APIs or build APIs for external systems consumption Experience with Continuous Integration and building continuous delivery pipelines, such as CodePipeline, CodeBuild, and Code Deploy Strong customer handling and communication skills (must), ability to collect requirements, translate requirements into technical design (detailed design), development of requirement, fix any defects, support UAT Experience in scripting and related languages like JavaScript, PHP, Python, PowerShell, Perl, etc Excellent communication, analytical and problem-solving skills Desirable Skills/Experience Well versed in ITIL V3.0 practices and process Agile Methodology Knowledge of Software Development Cycle Certification in Mulesoft, Snaplogic Demonstrate initiative, strong customer orientation, and cross-cultural working Experience in handling Agile based delivery model and able to produce high quality work Experience in working on Large Enterprise Environment globally supporting & working with geographically remote colleagues Ability to interpret and communicate technical information into business language Experience in working with AIOps Tools When we put unexpected teams in the same room, we ignite bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. Thats why we work, on average, a minimum of

Job description Youll make an impact by: Managing and monitoring all installed charger systems/infrastructure for light and heavy-duty vehicles. Monitor functionality of AC/DC chargers installed in various locations remotely. Troubleshoot any issues encountered with AC/DC charging units and propose solutions. Interact with clients and installers located across the globe to resolve their issues with the product. Provide 2nd and 3rd level software support by liaising with vendors and other IT personnel for problem resolution. read more Key Skills Skills highlighted with ‘‘ are preferred keyskills Support Engineering electrical vehiclePrometheus monitoring toollog entries troubleshootinginstalled charger systemsGrafanalogs troubleshooting

Job description Summary: The IT Support Engineer provides technical support to end-users on a variety of hardware and software issues. This includes troubleshooting, diagnosing, and resolving problems related to computers, peripherals, networks, and applications. The ideal candidate is a highly motivated and results-oriented individual with excellent communication and problem-solving skills. Responsibilities: Provide L1 and L2 technical support to end-users remotely and in-person. Troubleshoot and resolve hardware and software issues, including: o Desktop/laptop computers o Printers/scanners/fax machines o Network connectivity issues o Software installations and upgrades o Email and other applications Install, configure, and maintain computer systems and peripherals. Perform routine system maintenance tasks, such as backups and virus scans. Document all support requests and resolutions in the ticketing system. Escalate complex issues to senior IT staff when necessary. Participate in on-call support rotation as required. Assist with IT projects, such as network upgrades and software deployments. Maintain a positive and professional attitude at all times. Strong knowledge of Windows operating systems Experience with troubleshooting network connectivity issues Experience with common desktop applications (e.g.,Microsoft Office Suite) Excellent communication and interpersonal skills Strong problem-solving and analytical skills Ability to work independently and as part of a team Ability to prioritize and manage multiple tasks. Technical Skills: Operating Systems: Windows (all versions),macOS (preferred) Networking: TCP/IP,DNS,DHCP Hardware: PCs,laptops,printers,scanners,servers Software: Microsoft Office Suite,Active Directory,antivirus software Scripting/Programming: (Optional) PowerShell,Bash,Python Role: Network (Support) Engineer Industry Type: IT Services & Consulting Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: IT Network Education UG: Any Graduate PG: Any Postgraduate Doctorate: Doctorate Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills IT Support PowerShellDNSTCP/IPBashDHCPActive DirectoryPythonMicrosoft Office Suite