Job description Your day at NTT DATA The Application Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Packaged Application technologies such as ERP, Middleware and other business critical software remain operational through proactively monitoring, identifying, investigating, and resolving Application-based incidents, service requests and alerts. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity to ensure the smooth operation and optimization of clients' Application infrastructure and services. The Application Managed Services Engineer (L2) may also contribute to support on project work as and when required. What you'll be doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a clients service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree, or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry
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Job description KPMG in India, a professional services firm, is the Indian member firm affiliated with KPMG International and was established in September 1993. Our professionals leverage the global network of firms, providing detailed knowledge of local laws, regulations, markets, and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, and Vadodara. KPMG in India offers services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focussed, and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment KPMG Advisory professionals provide advice and assistance to enable companies, intermediaries, and public sector bodies to mitigate risk, improve performance, and create value. KPMG firms provide a wide range of Risk Advisory and Financial Advisory Services that can help clients respond to immediate needs as well as put in place the strategies for the longer term. Projects in IT Advisory focus on the assessment and/or evaluation of IT systems and the mitigation of IT-related business risks. They are either IS audit, SOX reviews, Internal audit engagements, IT infrastructure review and/or risk advisory including but not limited to IT audit supports in nature Role & responsibilities Perform testing of IT Application Controls/ITAC/Automated controls, IPE, and Interface Controls through code reviews, IT General Controls/ITGC/GITC review covering areas such as Change Management, Access Management, Backup Management, Incident and Problem Management, SDLC, Data Migration, Batch Job scheduling/monitoring and Business Continuity and Disaster Recovery Perform Risk Assessment, identification, and Evaluation of Controls, prepare process flow diagrams and document the same in Risk & Control Matrix. Perform business process walkthrough and controls testing for IT Audits. Performing planning and executing audits, including - SOX, Internal Audits, External Audits Conducting controls assessment in manual/ automated environment Prepare/Review of Policies, Procedures, SOPs Maintain relationships with client management and the project Manager to manage expectations of service, including work products, timing, and deliverables. Demonstrate a thorough understanding of complex information systems and apply it to client situations. Use extensive knowledge of the client's business/industry to identify technological developments and evaluate impacts on the work to be performed. Coordinate effectively and efficiently with the Engagement manager and the client management keeping both constantly updated regarding projects progress. Collaborate with other members of the engagement team to plan the engagement and develop relevant workpapers/deliverables. Perform fieldwork and share the daily progress of fieldwork, informing supervisors of engagement status. Preferred candidate profile MBA/Mtech/MS full time with minimum 3 year experience. IT Audit + SAP experience with knowledge of IT governance practices Prior IT Audit knowledge in areas of ITGC, ITAC (application/automated controls) SOX 404, SOC-1 and SOC-2 Audits Good to have knowledge of other IT regulations, standards and benchmarks used by the IT industry (e.g. NIST, PCI-DSS, ITIL, OWASP, SOX, COBIT, SSAE18/ISAE 3402 etc.) Technical Knowledge of IT Audit Tools with excellent knowledge of IT Audit process and methodology Exposure to Risk Management and Governance Frameworks/ Systems will be an added advantage Exposure to ERP systems will be added advantage Strong project management, communication (written and verbal) and presentation skills Knowledge of security measures and auditing practices within various applications, operating systems, and databases. Strong self-directed work habits, exhibiting initiative, drive, creativity, maturity, self-assurance, and professionalism Preferred Certifications CISA/CISSP//CISM Exposure to automation Da
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Job description Job Description To support Post Disaster Need Assessment study (Study on sector specific impacts due to disasters such as floods, earthquake, landslides, erosion, cyclone, drought etc) to be conducted in the State of Assam Provide technical support for the development of web-based portal and Mobile Application, conduct field level data collection, analysis, and assessment. Engage with various stakeholders for discussions. Provide training for stakeholders. Offer technical inputs for project deliverables/components. Conduct field level inspections when necessary. Provide recommendations for recovery and Build Back Better initiatives. Qualification Criteria System Engineer IT Expert B. Tech in IT/Computer Sc. with 10 years or above experience in the field of developing IT tools/software/web tools/Mobile app etc., experience in the field of disaster risk management having experience in External Aided/multilateral agency projects and regional experience in the Northeast with knowledge of local language is desirable. Should have relevant certifications or relevant training in IT/ Softwares/ Web tools or in Project Management. Role: IT Support - Other Industry Type: Government / Public Administration Department: IT & Information Security Employment Type: Full Time, Temporary/Contractual Role Category: IT Support Education UG: B.Tech/B.E. in Information Technology, Computers Key Skills Skills highlighted with ‘‘ are preferred keyskills Mobile ApplicationsMISWeb ApplicationDisasterdashboard Security AuditPower BiIT toolspost disasterSoftwareIT SupportIT system
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Job description Responsibilities A day in the life of an Infoscion • As part of the Infosys delivery team, your primary role would be to ensure effective Design, Development, Validation and Support activities, to assure that our clients are satisfied with the high levels of service in the technology domain. • You will gather the requirements and specifications to understand the client requirements in a detailed manner and translate the same into system requirements. • You will play a key role in the overall estimation of work requirements to provide the right information on project estimations to Technology Leads and Project Managers. • You would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional Requirements: • Primary skills:Technology->SAP Technical->SAP Security Preferred Skills: Technology->SAP Technical->SAP Security Additional Responsibilities: • Knowledge of design principles and fundamentals of architecture • Understanding of performance engineering • Knowledge of quality processes and estimation techniques • Basic understanding of project domain • Ability to translate functional / nonfunctional requirements to systems requirements • Ability to design and code complex programs • Ability to write test cases and scenarios based on the specifications • Good understanding of SDLC and agile methodologies • Awareness of latest technologies and trends • Logical thinking and problem solving skills along with an ability to collaborate Educational Requirements Master Of Comp. Applications, Master Of Engineering, Master Of Science, Master Of Technology, Bachelor Of Comp. Applications, Bachelor Of Science, Bachelor of Engineering, Bachelor Of Technology . Role: Software Development - Other Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: B.Tech/B.E. in Any Specialization, B.Sc in Computers PG: MCA in Computers, MS/M.Sc(Science) in Computers, M.Tech in Computers Key Skills Skills highlighted with ‘‘ are preferred keyskills SAP Security SAPSap Security And Grc
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Job description Technical Lead Qualification: BE/ B Tech / Product certifications especially for Cloud products Responsibility: Design Guide team in preparation of technical specification document and review the same. Break down the base lines requirements into business and functional requirements. read more Key Skills release managementtechnical leadershipsoftware testingperformance testinguatmentoringscalabilitychange managementapplication developmentcloudcodinguser acceptance testingtroubleshootingagilesystem integration testingproject planningdeploymenthardware
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Job description 1. Key Responsibilities Develop and maintain architecture standards, guidelines, and best practices. Design and implement end-to-end solutions based on requirements from product owners and business stakeholders. Collaborate with internal departments and subsidiaries to develop and design requirements for web apps, mobile apps, microservices, and their associated ecosystems. read more Key Skills Skills highlighted with ‘‘ are preferred keyskills ContainerCyber SecurityOpenshiftKubernetes VirtualizationInformation Technology
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Job description Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Senior Associate - Angular Support In this role, you would be primary responsible for supporting and enhancing web applications using the Angular framework. You will work closely with our team to deliver highly performant, scalable, and visually appealing web applications, user experience across devices. read more Key Skills Skills highlighted with ‘‘ are preferred keyskills Agile MethodologyRestfull ApiUI ImplementationAngular MaterialAngular KanbanCSSTypescriptCicd PipelineJavascriptScrumHTML
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Job description Experience: 2-4 Years Location: Bangalore (Work from office) Shift: Night shift Notice: Immediate Joiners Required Skills: Subject-related educational qualification no less than a Bachelor degree, the subject can be business administration, management, business and IT, or anything that falls within this category Excellent command of spoken and written English language Strong communication skills, including active listening and clear articulation Ability to solve problems, alleviate conflicts, and escalate tactfully Ability to multitask, manage time, and prioritize Ability to work individually and as a team member Formal communication skills, and the ability to write and compose formal letters which will be a daily process to communicate with various bodies Knowledge of modern information technology and online services Ability to use the available technological resource (e.g. internet, computers, softwares) to extract information Excellent usage of a computer and its operating system (i.e. Microsoft Windows) along with other office applications (e.g. Microsoft Office) Ability to coordinate with various entities at the same time Ability to effectively establish rapport, present information and respond to questions from managers, and clients Ability to solve practical problems and deal with a variety of concrete variables Ability to manage and maintain several portfolios for various clients at the same time, and Good team player, honest, and willing to be cooperative with fellow colleagues Reach out to 7401616946/ js001102065@techmahindra.com if all criteria matches. Role: Voice / Blended - Other Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Customer SupportExcellent Communication In EnglishInternational Voice ProcessInternational Calling Work OrderInbound CallsUs Voice ProcessOutbound Calling
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Job description Title: JDE Solution owner Functional resource Location: Dubai, UAE Experience: 6+ Notice Period: Immediate to max 30 Days Employment type: 12 months Contract Working Mode: On-site Company Profile: Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences. We Rise together to create sustainable businesses that can bring about lasting change in our communities to create an equal world, to be future ready, and to create value. We are 152,000+ professionals across 90 countries, helping 1297 global customers including Fortune 500 companies. Job Description: Job Summary: We are seeking a skilled Oracle JD-Edwards Functional Consultant to lead the business process analysis, requirement gathering, and functional integration aspects between Oracle JD Edwards (JDE) and Informatica MDM. The candidate will bridge the gap between business teams and the technical team, ensuring the master data processes align with enterprise standards and business needs. Key Responsibilities: Conduct detailed requirement gathering and gap analysis with business stakeholders for JDE and MDM master data domains (Customers, Suppliers, ltems, BOM, Recipes etc.). Define and document business processes, functional specifications, and data flow mappings. Lead fit-gap workshops for JDE modules like Procurement, Sales, Inventory, Finance, Engineering/PEM. Collaborate with the Informatica MDM team to define data governance and rules. Drive data harmonization, deduplication rules, and master record definition in MDM. Validate integration use cases between JDE and MDM Participate in UAT (User Acceptance Testing) and validate test scenarios based on business cases. Provide inputs for change management, training documentation, and handover to operations. Qualifications: 6-1O years of experience as a JDE Functional Consultant. Hands-on experience in JDE modules such as Procurement, Inventory, Sales & Finance. Understanding of Master Data Management (MDM) principles and exposure to Informatica MDM. Excellent communication skills and ability to work with cross-functional teams. Deliverables: Business Requirement Document (BRD) Functional Specification Document (FSD) Data Mapping Sheets (JDE B MDM) UAT Test Scenarios and Results Process Flow Diagrams If you're interested in the above job description, please share your updated CV to our team member mail id - mohammed.K@TechMahindra.com. Role: IT & Information Security - Other Industry Type: IT Services & Consulting Department: IT & Information Security Employment Type: Full Time, Permanent Role Category: IT & Information Security - Other Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Informatica MdmJD EdwardsJDE Functional Oracle JDEMaster Data ManagementJDEInformatica
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Job description Responsibilities: A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to ensure effective Design, Development, Validation and Support activities, to assure that our clients are satisfied with the high levels of service in the technology domain. You will gather the requirements and specifications to understand the client requirements in a detailed manner and translate the same into system requirements. You will play a key role in the overall estimation of work requirements to provide the right information on project estimations to Technology Leads and Project Managers. You would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Mandatory skills: Java->Springboot->Microservices Preferred Skills: Technology->Java->Java - ALL Technology->Java->Springboot Technology->Java->Hibernate Educational Requirements MCA,MSc,MTech,BTech Role: Software Development - Other Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: B.Tech/B.E. in Any Specialization PG: MCA in Any Specialization, MS/M.Sc(Science) in Any Specialization, M.Tech in Any Specialization Key Skills Skills highlighted with ‘‘ are preferred keyskills JavaSpring Boot HibernateJava Spring BootJ2EeMicroservices
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