Job description [{"Salary":null , "Remote_Job":false , "Posting_Title":"Customer Support (US)","Shift_Timing":"Night shift / US" , "Is_Locked":false , "City":"Noida" , "Industry":"Software Product","Job_Description":" Broad Function: We are seeking an experienced Customer Support with exceptional English proficiency, you will provide front-line assistance to customers via phone, email, and chat, addressing technical issues and product questions, your role involves in managing support tickets, follow up with customers, assist with U.S. Locker installations, and collaborate with internal teams to improve service. Strong communication, problem-solving skills, and a customer-focused mindset are key to success in this role. Roles and Responsibilities: Respond to customer inquiries via phone, email, or chat regarding basic technical issues and general product usage. Make outbound calls to customers for feedback, follow-up, and resolution confirmation. Log and track support requests in the ticketing system and escalate complex issues to the dedicated team. Maintain accurate records of customer interactions and issues. Collaborate with internal teams to improve processes, documentation, and customer satisfaction. Handle the US Lockers installations Requirements Desired Candidate profile: 1\u20133 years of experience in customer support, technical helpdesk, or a related role. Strong communication and interpersonal skills, especially over the phone. Basic understanding of software or technical products and ability to learn quickly. Problem-solving mindset with patience and empathy for customer concerns. Experience with CRM or support tools (e.g., Zendesk, Freshdesk, Salesforce) is a plus. Ability to manage multiple tasks and prioritize effectively. Familiarity with common troubleshooting for software or web-based tools. Prior experience in a B2C or B2B customer service environment Benefits The company offers a range of employee benefits including: Cashless medical insurance for employees, spouses, and children Accidental insurance coverage Life insurance coverage Retirement benefits including Provident Fund (PF) and Gratuity ESI* Sodexo benefits for income tax savings Paternity & Maternity Leave Benefit National Pension Saving ","Work_Experience":"0-3 years","Job_Type":"Full time" , "Job_Opening_Name":"Customer Support (US)","State":"Uttar Pradesh","Weekly_Off":"5 Day working with Saturday and Sunday off" , "Country":"India" , "Zip_Code":"201303" , "id":"85750000008370229" , "Publish":true , "Date_Opened":"2025-06-04" , "Keep_on_Career_Site":false}] Role: Customer Success Associate Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate PG: Any Postgraduate Key Skills OutboundTicketingUsageIncome taxCustomer supportCustomer serviceMedical insuranceTroubleshootingCRMSalesforce

Job description Responsible for the operations and maintenance of On Premise or client dedicated computing platforms and servers. They install, maintain, patch, upgrade and continuously improve the operating environment. - Grade Specific Responsible for the operations and maintenance of On Premise or client dedicated computing platforms and servers. Providesmaintenance and support for all system in scope, installs, configures, and tests operating systems, troubleshoots and conductsincident resolution, liaise with other IT teams and 3d party vendors Develops and executes plans for patching, maintainssecurity, backup, and redundancy strategies, Develops capabilities on emerging technologies, defines processes, conducts complianceand quality checks, and identifies opportunities for improvements and efficiencies Skills (competencies) Role: System Administrator / Engineer Industry Type: IT Services & Consulting Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: IT Network Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills coracle dbatroubleshootingrmansystem engineering performance tuningdnsmicrosoft azurenetworkingpatchingsqlsystem administrationtechnical supportdataguardjavaactive directorylinuxmicrosoft windowsinstallationdesktop supportunix

Job description The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: What you need to know about the role: Our team supports the Global PayPal Corporate Infrastructure systems environment. PayPal has offices around the world and our team reflects this global support need. We are seeking a Systems Engineer to join the team. You will play a key part in designing, supporting and optimizing our infrastructure with a strong focus in Azure Public Cloud. Effectively administering and supporting Windows, Linux, Virtualization, Azure Clustering and Azure Cloud Operations, among other technologies, will be a significant part of your role. Meet our team: We are a team of experienced Systems Engineers, dispersed globally across North America, Ireland, India and Shanghai. The team provides both local time zone and 24x7 on-call support with a shared pager rotation. Each team member has one or more special technical skill sets, and we regularly engage in cross-team training to reduce knowledge silos to promote professional growth and career development. Job Description: Your way to impact: Maintain a consistent mindset around efficiency and automation. If we must perform a task more than once, we automatically start thinking about how we can automate all or some of the process. There is a strong culture of collaboration across the team. We consistently help each other out and have each other s backs. You are expected to participate in this collaboration and help strengthen this bond. Time management is critical. You will need to effectively divide your day between project outcomes and RTB (Run-The-Business) tasks. Serve as an SME for your area(s) of expertise. Find regular opportunities to train others to be a role backup, promoting a comfortable work life balance for all. Consistency in execution, follow-up, and issue closure. Your day to day: Each day is invariably different as a variety of tasks and challenges come up on a regular basis. You will collaborate closely with our internal business partners to solve RTB tasks and other support teams when encountering new, unforeseen issues. Work with Solutions Engineering and Application Owners to apply accepted deployment standards to properly onboard, architect and deploy applications to operate in a reliable fashion. What do you need to bring: A self-motivated team player who thrives in a fast-paced, goal-driven environment 5+ years experience in Enterprise infrastructure support Extensive knowledge of VMware and Nutanix virtualization technologies. Proficiency in networking, security, storage, and DNS at an enterprise scale. Scripting and automation skills with Ansible, Terraform, Bash, PowerShell, Perl, or PHP. Experience with CI/CD pipelines and infrastructure automation Excellent verbal and written communication skills, with the ability to document processes clearly. **We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please dont hesitate to apply. Preferred Quali

Job description Job ID: 198534 Required Travel :Minimal Managerial - No LocationIndia- Gurgaon (Amdocs Site) In one sentence Design solutions, provide consultancy to business, and manage the operations of computer systems related to UNIX and Windows operating systems, servers, virtualization and cloud technologies. All you need is... 8+ years of hands-on experience in ASP.NET, C#, Angular, Web API, WCF, jQuery, SQL Server, and PostgreSQL. Strong understanding of cloud architecture (AWS, Azure, Google Cloud) and practical experience in deploying and managing applications on the cloud. Experience with Python and utilizing AI tools for software development. Expertise in the full software development lifecycle, having worked on at least one project from start to finish. Proficient in using version control tools like Git and understanding of Agile/Scrum methodologies. Excellent problem-solving, debugging, and analytical skills. Strong communication skills, with the ability to collaborate with team members and stakeholders effectively. Experience in designing and implementing secure, highly available, and scalable web applications. Familiarity with CI/CD tools and DevOps practices is a plus. What will your job look like Design, develop, and maintain robust and scalable web applications using ASP.NET, C#, Angular, Web API, WCF, and jQuery. Develop and optimize database systems, primarily using SQL Server and PostgreSQL, ensuring data integrity, performance, and security. Collaborate with cross-functional teams to design and implement cloud-based solutions (e.g., AWS, Azure, or Google Cloud) and integrate cloud services into applications. Utilize AI tools to improve software functionalities, enhance performance, and automate processes. Implement cloud architecture best practices, including scalability, security, monitoring, and disaster recovery. Lead and guide a team of developers in the delivery of high-quality software solutions, ensuring adherence to development standards and best practices. Ensure the full project lifecycle, from initial requirements gathering, design, development, testing, deployment, and post-deployment support. Write clean, maintainable, and efficient code while following coding standards and industry best practices. Work on performance optimization, application security, and code reviews. Stay current with emerging technologies and industry trends, evaluating their applicability to our projects. Who are we Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com Why you will love this job: You will be working within an extremely diverse and multi-cultural environment, and a fast growing and dynamic organization You will be provided with a rare learning opportunity within an experienced team, working on high end technology and solutions. You will be working on market leading software for the telecommunications industry Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce Role: Technical Lead Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills software development life cycledebuggingversion controlcloud architecture.net continuous integrationci/cdjquerygitpostgresqlgcpdevopsasp.net

Job description NOC Support Administrator India | Remote | 24/7 Support Why Pythian? At Pythian, we are experts in strategic database and analytics services, driving digital transformation and operational excellence. Pythian, a multinational company, was founded in 1997 and started by ensuring the reliability and performance of mission-critical databases. We quickly earned a reputation for solving tough data challenges. We were there when the industry moved from on-premises to cloud environments, and as enterprises sought more from their data, we expanded our competencies to include advanced analytics. Today, we empower organizations to embrace transformation and leverage advanced technologies, including AI, to stay competitive. We deliver innovative solutions that meet each client s data goals and have built strong partnerships with Google Cloud, AWS, Microsoft, Oracle, SAP, and Snowflake. The powerful combination of our extensive expertise in data and cloud and our ability to keep on top of the latest bleeding edge technologies make us the perfect partner to help mid and large-sized businesses transform to stay ahead in today s rapidly changing digital economy. Why you? The NOC Support Administrator will work as part of a NOC team that supplies complete support for all aspects of managed database and application infrastructure operations to a variety of Pythian s customers as a part of the Global Support practice. If this is you, and you wonder what it would be like to work at Pythian, reach out to us and find out! Intrigued to see what a life is like at Pythian? Check out #pythianlife on LinkedIn and follow @loveyourdata on Instagram! Not the right job for you? Check out what other great jobs Pythian has open around the world! Pythian Careers What will you be doing? Network Operations Center (NOC) support in a 24x7 environment Monitor application performance and system alerts using various monitoring tools Respond to incidents and escalate issues according to established protocols Trigger operational procedures for various types of production incidents Actively participate in customer incidents, by providing data, clear communication and periodic and prompt status updates Maintain knowledge of current ITSM Tools, monitoring tools and operational procedures Coordinate, analyze, design, implement and administer solutions as per needs Recommend best practices for improvements to current operational processes Configure and maintain servers at database and Infrastructure level Troubleshoot operational problems Administer proactive database and infrastructure daily checks Communicate status and planning activities to customers and other team members Participate in the team s rotational shift pattern and on-call coverage rotation plan Learn different database technologies and provide support What do we need from you? A minimum of 2 years of experience in a similar role Ability to operate in a 24x7 operational environment (working in shifts), including weekends and holidays GCP background experience operating in a Linux environment Familiarity with Windows, Linux and Network administration concepts Ability to handle stressful situations with a level headed approach Excellent English communication skills including verbal and writing skills Ability to multitask and capability of reacting quickly to multiple issues in parallel, and following established procedures to implement solutions A curious mindset with the tenacity to fully diagnose why something went wrong SQL Server knowledge is an asset Working with Monitoring tools (ICINGA, Zabbix, Prometheus, Grafana) Shell Scripting/Programming knowledge in order to contribute to get system analytical data, process improvements and increase efficiencies. Relevant courses and certifications (MCSE, CCNA) What do you get in return? Love your career : Competitive total rewards and salary package. Blog during work hours; take a day off and volunteer for your favorite charity. Love your work/life balance : Flexibly work remotely from your home, there s no daily travel requiremen

Job description The network operations center is responsible for repair and network availability on all of OCIs global network. The resources on this team will support the Tier 1 GNOC as an escalation resource, with additional focus on general network availability of the optical network. Required Experience: Infinera line system & optical line protection Cisco line system & optical line protection Arista or other datacenter switch experience read more Key Skills AutomationorchestrationArchitectureNetwork operationsFocusStandard operating proceduresReliability engineeringOracleciscoDistribution system

Job description Role & responsibilities Submission of rent invoices in oracle for processing and approval for all the branches at respective clusters 5th of every month ii) Maintaining the Rent master file ( with all agreement and rent details) for the region and sharing the same with HO for cost provisioning on monthly basis Ensure compliance to be adhere in all Branches. Coordinate with HO Admin team & close all admin related activity on time of cluster. Daily i)Need to coordinate with HO team for Agreement renewal/ new agreement. Daily Ii)Update all agreement in system or Compass & get it active for smooth payment. Maintain all Comliances matters as per state/ Local Municipal Authority guidelines. As required Maintain good relationship with landlords/ Vendors/ Staff/ H O Team. Always Suggest Cost saving initiatives in the PC & Branches as per the load handling or OU Utilisation Always Reponsible for repair & maintenance of Assets in PC/ Branches for Smooth Operations. 10th of Month Reponsible for maintain Inventory Control of Assets in PC/ Branches. 12th of month Responsible to submit Timely Invoices with Finance & if required New Connection or Shifting then Coordinate with H.O IT for smooth Operation 5th of every month & As Required Preferred candidate profile Role: Administration - Other Industry Type: Courier / Logistics (Logistics Tech) Department: Administration & Facilities Employment Type: Full Time, Permanent Role Category: Administration Education PG: MBA/PGDM in Any Specialization Key Skills Skills highlighted with ‘‘ are preferred keyskills Admin Operations Vendor CoordinationAsset & Inventory ManagementAgreement & Compliance ManagementFacility Management

Job description Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, contract issues/administration or lease administration. Would be responsible for booking service orders, upselling or cross-selling products and/or processing quotes and managing other sub processes. Resolves problems by applying established policies, procedures and tactics, take lead and hold people accountable where required and able to drive discussion for building solutions. Technical Skills : Proficiency in using service booking software and tools, such as SAP CRM/ ECC, to manage and process service orders and bookings effectively . Communication Skills : Excellent written and verbal communication to ensure clear and timely responses to customers and team members. Ability to articulate complex information in a simple and understandable manner. Problem-Solving Abilities : Strong critical thinking and problem-solving skills to handle unexpected issues and find efficient solutions . Ability to analyze data and make informed decisions to improve the overall process. Attention to Detail : High level of accuracy and attention to detail to avoid errors in order processing and booking . Meticulous in following procedures and ensuring all necessary information is captured and processed correctly. Time Management : Strong time management skills to handle multiple orders and bookings simultaneously without compromising on quality Ability to prioritize tasks and meet deadlines efficiently. Customer Service Orientation : Strong customer service skills to ensure a positive experience for customers throughout the booking process . Empathy and patience to handle customer inquiries and concerns effectively. Adaptability and Learning Agility : Willingness to learn and adapt to new systems and processes as they evolve . Continuous improvement mindset to stay updated with industry trends and best practices. Team Collaboration : Ability to work we'll within a team, collaborating with colleagues to achieve common goals . Open to feedback and willing to contribute to team discussions and problem-solving sessions. Having great interpersonal skills Qualifications Requires higher education or specialized training/certification, or equivalent combination of education and experience. Typically at least 1-3 years of relevant experience for entry to this level Role: Customer Service Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations - Other Education UG: Any Graduate PG: Any Postgraduate Key Skills TrainingCustomer service orientationProduct serviceTime managementSAP CRMPresalesCustomer serviceOrder processingContinuous improvementLogistics

Job description Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, contract issues/administration or lease administration. Would be responsible for booking service orders, upselling or cross-selling products and/or processing quotes and managing other sub processes. Resolves problems by applying established policies, procedures and tactics, take lead and hold people accountable where required and able to drive discussion for building solutions. Technical Skills : Proficiency in using service booking software and tools, such as SAP CRM/ ECC, to manage and process service orders and bookings effectively . Communication Skills : Excellent written and verbal communication to ensure clear and timely responses to customers and team members. Ability to articulate complex information in a simple and understandable manner. Problem-Solving Abilities : Strong critical thinking and problem-solving skills to handle unexpected issues and find efficient solutions . Ability to analyze data and make informed decisions to improve the overall process. Attention to Detail : High level of accuracy and attention to detail to avoid errors in order processing and booking . Meticulous in following procedures and ensuring all necessary information is captured and processed correctly. Time Management : Strong time management skills to handle multiple orders and bookings simultaneously without compromising on quality Ability to prioritize tasks and meet deadlines efficiently. Customer Service Orientation : Strong customer service skills to ensure a positive experience for customers throughout the booking process . Empathy and patience to handle customer inquiries and concerns effectively. Adaptability and Learning Agility : Willingness to learn and adapt to new systems and processes as they evolve . Continuous improvement mindset to stay updated with industry trends and best practices. Team Collaboration : Ability to work we'll within a team, collaborating with colleagues to achieve common goals . Open to feedback and willing to contribute to team discussions and problem-solving sessions. Having great interpersonal skills Qualifications Requires higher education or specialized training/certification, or equivalent combination of education and experience. Typically at least 3-6 years of relevant experience for entry to this level. Role: Customer Service Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations - Other Education UG: Any Graduate PG: Any Postgraduate Key Skills TrainingCustomer service orientationProduct serviceTime managementSAP CRMPresalesCustomer serviceOrder processingContinuous improvementLogistics

Job description Seniors are project team members who will be involved in conducting process consulting/ internal audit/ risk consulting and execution of other solutions of GRCS Seniors may play the role of team leader on some engagements with 1-3 team members reporting to them for the project. In such cases seniors shall have responsibility of reviewing the work done (Deliverables) by the team members Interact with the client representatives for the ongoing requirements of the project Consistently deliver quality client services and take charge of the project area assigned to him/her Monitor progress, manage risk and verify key stakeholders are kept informed about progress and expected outcomes Demonstrate in-depth technical capabilities and professional knowledge. Demonstrate ability to assimilate to new knowledge Possess good business acumen. Remain current on new developments in advisory services capabilities and industry knowledge The job would require travel to client locations within India and abroad THE INDIVIDUAL Possess strong domain knowledge, understanding of business processes and possible risks in operations of at least one industry sector Ability to perform and interpret process gap analysis Ability to identify risks in business processes Understanding of control rationalization, optimization, effectiveness and efficiency Have experience in process consulting/ internal audit/ risk consulting Strong analytical and problem solving skills. Possess strong data analytics skills and knowledge of advanced data analytical tools will be an advantage Strong written and verbal communication skills (presentation skills) Ability to work we'll in teams Advanced understanding of IT systems, Knowledge of MS office ( MS Excel, PowerPoint, Word etc); and Have the ability to work under pressure - stringent deadlines and tough client conditions which may demand extended working hours Willingness to travel within India or abroad for continuous long periods of time Demonstrate integrity, values, principles, and work ethic and lead by example Qualification Qualified CAs with articleship from Big-4 firms, MBAs from top Business Schools with 0 - 3 years of experience Other qualified CAs/ MBAs with 1 - 4 years OR Graduates with 4 - 6 years of relevant experience in risk consulting/ operations or compliance function role in the industry (Understanding of internal audit, business processes, sector understanding) Certifications like Certified Internal Auditor (CIA), Certified Information Systems Auditor (CISA) would be an added advantage Compensation Compensation is competitive with industry standards Details of the compensation breakup will be shared with short-listed candidates only People BENEFITS Continuous learning program Driving a culture of recognition through ENCORE our quarterly rewards and recognition program Comprehensive medical insurance coverage for staff and family Expansive general and accidental coverage for staff Executive Health checkup (Manager & above, and for staff above the age of 30) Les Concierge desk Internal & Global mobility Various other people friendly initiatives Strong commitment to our Values such as CSR initiatives Role: Audit & Control - Other Industry Type: Financial Services Department: Finance & Accounting Employment Type: Full Time, Permanent Role Category: Audit & Control Education UG: Any Graduate PG: Any Postgraduate Key Skills Enterprise risk managementBusiness processManager Internal AuditCisaCorporate governanceRevenue assuranceRisk assessmentrisk consultingMS OfficeMonitoring