Job description At Aspire, we re more than just a FinTech company we re the leading all-in-one financial operating system built to empower the world s innovators and entrepreneurs. We are on a mission to reinvent business finance, empowering startups and businesses to realise their full potential. Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and empowered more than 50,000 businesses using our suite of products. Aspire has consistently been recognized for excellence, earning Best Employer and Startup of the Year by the Asia FinTech Awards in 2022 and 2023 , ranked as LinkedIn s Top Startup in Singapore , and listed on CB Insights Top 100 Global Fintech in 2023 and 2024. You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds. Are you a top talent who is passionate about entrepreneurshipJoin our rapidly growing team to make an impact in the fintech space! Job Description: We are looking for a skilled and customer-focused Incident Manager to join our team. The ideal candidate will be responsible for managing high-impact incidents and escalations, maintaining strong customer relationships, and handling critical customer complaints including, but not limited to, payment issues, P0-level incidents (e.g. fraud-related cases), and executive escalations. This role requires prior Triaging and payments related experience supporting multiple regions. Also close collaboration with cross-functional teams such as Product, Engineering, and Senior Management to detect, respond to, and mitigate customer-impacting issues. The candidate will also gather and analyze customer feedback to drive improvements across all touchpoints, identify process gaps, and contribute to product enhancements. You will play a key role in strengthening Aspire s customer experience and operational resilience. Key Responsibilities: Product Experience: Drive end-to-end customer experience across core financial products including cards, SWIFT payments, compliance, investment solutions, and API integrations. Collaborate with Product, Engineering, and Compliance teams to optimize product usability and resolve customer pain points. Incident Management: Lead the response and recovery activities for critical incidents, managing the lifecycle from detection through resolution. Coordinate with cross-functional teams to minimize service disruptions and ensure efficient incident resolution. Customer Experience Strategy Development: Develop and implement initiatives to improve the customer experience across all touchpoints and channels. Collaborate with cross-functional teams (e.g., Product, Sales, Marketing) to address customer pain points and enhance processes. Product Improvement and Bug Analysis: Analyze customer-reported bugs and collaborate with the tech team to ensure timely resolution. Gather product feedback from CX channels and contribute to roadmap prioritization with actionable insights. Customer Satisfaction and Experience Metrics: Monitor, track, and report on key customer satisfaction and experience metrics (e.g., NPS, CSAT). Regularly assess and present actionable insights to improve performance across these metrics. Industry Best Practices: Stay up-to-date on the latest trends, tools, and best practices in customer experience management. Proactively apply industry insights to refine strategies and enhance service quality . Key Requirements: Bachelors degree in Business, Finance, or a related field. Minimum of 5 years of experience in customer experience management, incident ma

Job description We are seeking a dynamic and results-driven Telecalling Executive to join our team. The successful candidate will be responsible for making outbound calls to customers and prospects, promoting our products or services, and generating sales leads. Required Candidate profile 1. Excellent communication and interpersonal Skills 2. Strong sales and negotiation skills 3. Ability to work in a growth-driven environment 4. Basic computer 5. Strong problem-solving and analytical Role: Telesales Industry Type: Financial Services Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: Retail & B2C Sales Education UG: Graduation Not Required Key Skills 1. Sales and marketing 2. Communication and negotiation 3. Customer service 4. Time management and organization 5. Data analysis and reporting

Job description Role & responsibilities : Responsible for Bkt Collection and W-off recovery in cross sell portfolio. Managing a Team of Collection Associates and agencies. Ensuring adequate manpower & Agencies for portfolio coverage meeting CAPE norms. Ensuring Mobile App usage is 100% and quality feedback/trails are updated. Specific focus on Non starters and visiting delinquent cases. Co-ordination with the Sales, Credit underwriting, RIC team for portfolio quality management. Recommending legal actions for critical cases. No delay in deposition of money. Responsible for collection efficiency on timely manner, thus delivering targeted performance. Responsible for Effective Cost Management. Understanding & Managing Healthy Portfolio. Mandatory Skills : Graduate or Post Graduate in Marketing or any other field 5 - 7 yrs experience in cross sell products financing is a must. Good communication and pleasing personality. Preferred candidate profile Role: Collection / Recovery Manager Industry Type: NBFC Department: BFSI, Investments & Trading Employment Type: Full Time, Permanent Role Category: Lending Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Hard BucketWrite OffRecovery Collection ManagementNpa ManagementDebtBucketCollectionsRecovery ManagementDebt ManagementNpa

Job description Job Role & Location- Branch Manager-Raigarh PB Teller Authorizers-Kharsiya Teller/WD-Raigarh , Kharsia GIB Area Head-Raigarh read more Key Skills Skills highlighted with ‘‘ are preferred keyskills HNI Client Handling SalesCasaCasa AcquisitionCross SalesBRANCH HEADThird Party ProductsRetail Branch BankingHNI AcquisitionCurrent AccountBranch Banking

Job description Minimum Experience: 1-7 years Qualification: Graduation (Any stream) Type of position: Full Time Job Responsibilities- read more Key Skills Skills highlighted with ‘‘ are preferred keyskills Sales Tied ChannelGeneral InsuranceAgency ChannelLife InsuranceBfsi SalesField SalesInsurance SalesDirect ChannelCasa SalesHealth InsuranceBanking Sales

Job description Minimum Experience: 1-7 years Qualification: Graduation (Any stream) Type of position: Full Time Job Responsibilities- read more Key Skills Skills highlighted with ‘‘ are preferred keyskills Sales Tied ChannelGeneral InsuranceAgency ChannelLife InsuranceBfsi SalesField SalesInsurance SalesDirect ChannelCasa SalesHealth InsuranceBanking Sales

Job description Minimum Experience: 1-7 years Qualification: Graduation (Any stream) Type of position: Full Time Job Responsibilities- read more Key Skills Skills highlighted with ‘‘ are preferred keyskills Sales Tied ChannelGeneral InsuranceAgency ChannelLife InsuranceBfsi SalesField SalesInsurance SalesDirect ChannelCasa SalesHealth InsuranceBanking Sales

Job description We are hiring for a dynamic and experienced Branch Manager / Location Head / Area Manager to lead our Agency Channel operations in the insurance sector. The ideal candidate should be self-driven, strategic, and capable of building and managing a high-performing sales team. Locations: Chhattisgarh Champa Jagdalpur Responsibilities: Lead and manage the overall operations of the branch/location. Recruit, train, and develop a team of insurance advisors and sales managers. Drive sales and business growth through effective channel strategies. Achieve business targets premium, persistency, and productivity. Implement company policies and ensure compliance with regulatory norms. Build strong relationships with customers, agents, and business partners. Monitor performance and provide strategic direction for growth. Ensure superior customer service delivery and client satisfaction. Conduct periodic reviews and maintain high agent engagement levels. Role: Branch Manager Industry Type: Insurance Department: BFSI, Investments & Trading Employment Type: Full Time, Permanent Role Category: Life Insurance Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Agency SalesAgency Developmentagency channel developmentAgency Life InsuranceDirect Channel SalesDirect SalesDirect Channel

Job description We are hiring for a dynamic and experienced Branch Manager / Location Head / Area Manager to lead our Agency Channel operations in the insurance sector. The ideal candidate should be self-driven, strategic, and capable of building and managing a high-performing sales team. Responsibilities: Lead and manage the overall operations of the branch/location. Recruit, train, and develop a team of insurance advisors and sales managers. Drive sales and business growth through effective channel strategies. Achieve business targets premium, persistency, and productivity. Implement company policies and ensure compliance with regulatory norms. Build strong relationships with customers, agents, and business partners. Monitor performance and provide strategic direction for growth. Ensure superior customer service delivery and client satisfaction. Conduct periodic reviews and maintain high agent engagement levels. Role: Branch Manager Industry Type: Insurance Department: BFSI, Investments & Trading Employment Type: Full Time, Permanent Role Category: Life Insurance Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Agency Salesagency channel developmentAgency ChannelSales Life InsuranceDirect Channel Sales Life InsuranceDirect SalesDirect Channel

Job description We are hiring for a dynamic and experienced Branch Manager / Location Head / Area Manager to lead our Agency Channel operations in the insurance sector. The ideal candidate should be self-driven, strategic, and capable of building and managing a high-performing sales team. Responsibilities: Lead and manage the overall operations of the branch/location. Recruit, train, and develop a team of insurance advisors and sales managers. Drive sales and business growth through effective channel strategies. Achieve business targets premium, persistency, and productivity. Implement company policies and ensure compliance with regulatory norms. Build strong relationships with customers, agents, and business partners. Monitor performance and provide strategic direction for growth. Ensure superior customer service delivery and client satisfaction. Conduct periodic reviews and maintain high agent engagement levels. Role: Branch Manager Industry Type: Insurance Department: BFSI, Investments & Trading Employment Type: Full Time, Permanent Role Category: Life Insurance Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Agency Salesagency channel developmentAgency ChannelLife Insurance Direct SalesDirect ChannelSales And Distribution