Job description Responsible for resolution of POS Requests and Queries within the defined SLAs and Quality Benchmarks End to end service request processing and communication within defined SLAs. Ensure adherence to documented processes, procedures and controls Liaise with other support units in Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) to ensure customer query and service requests are resolved. Ensure follow up with Branches / Agents to ensure end to end resolution on the cases Adhering to defined TAT for processing customer request. Coordinating between Max Life and Business Partner on WIP handling and closures monitoring. Ensure achieving targets on high ageing cases. Ensure team support as and when required Measure of Success Customer satisfaction scores. TAT of Customer/Agent query resolution as per defined SLA. Meeting productivity benchmarks. Target on high ageing to be met. Accuracy standards Desired qualifications and experience Should be a graduate, preferably with a professional qualification. Knowledge of Life Insurance products preferred. Must have a minimum of one years experience in customer service / operations. FOR LATERAL MOVEMENT, Candidates who have a performance rating of G2M2 & have completed 12 months in the current role Candidates who have a performance rating of G3M3 & have completed 18 months in the current role Knowledge and skills required Experience of working in operations and customer service preferably in Banking, Telecom or Financial service companies Exposure to quality tools and processes Good communication skills Strong Customer Focus Strong adaptability and Problem solving skills Role: Operations Support - Other Industry Type: Insurance Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Operations Support Education UG: Any Graduate PG: Any Postgraduate Key Skills Customer AgentTelecomQuery resolutionCustomer satisfactionCustomer service operationsCustomer serviceQuality toolsSLASMonitoringWIP

Job description Position Summary: The Senior Auditor is primarily responsible leading and/or participating in projects (SOX and risk based audits) to evaluate the adequacy of the business unit s overall control environment in both design and application. The Senior Auditor is also responsible for leading and/or assisting in corporate investigations, ad-hoc special projects and compliance activities. Key Responsibilities: The key duties and responsibilities of the Senior Auditor are: Leading and/or participating in different internal audit projects (SOX, Risk based audits) evaluating the adequacy of controls for key business processes, including: Assisting in the development of audit approach and testing strategy for assigned audit projects to ensure all key business risks and controls are evaluated, Coordinating and participating in the completion of test procedures, Communicating audit findings noted from the review, and Providing a first level review and approval of workpaper documentation to ensure the retained documentation supports the audit work performed. Making, or assisting in making oral and written presentations to management throughout and at the conclusion of the examination by discussing process and control deficiencies, recommending corrective actions and other suggestions for improvements in operations and/or reductions in costs. Preparing the initial draft of the audit reports, ensuring comments are clear, concise and focused on the root cause of the issue. Providing the necessary supervision to assigned audit staff, as applicable As required, providing assistance to external auditors during their interim and annual reviews of the company. Skills Required: The key skills required for this position are: Possesses the required work experience and professional certifications in the audit field. (See Minimum Work Experience and Professional Education below.) Knowledge of generally accepted accounting methods, principles and financial reporting requirements. Excellent verbal and written communication skills. Strong interpersonal skills and the ability to interface with all levels of management within the company. A solid knowledge and understanding of internal auditing standards and techniques. Strong technical, analytical and problem solving skills. Strong organizational and multi-tasking skills. Ability to develop and maintain effective business relationships with internal and external stakeholders. The ability to focus on details and perform all required functions timely and with accuracy. Overall proficiency with personal computers, including experience using Microsoft Excel, PowerPoint, and Word. Strong Excel and data analytical skills. Prior knowledge and experience with Sarbanes-Oxley 404 Testing Minimum Work Experience: 5 plus years of audit/SOX experience with a large multi-national, financial, or Big 4 firm Professional Education: Bachelor s Degree in Accounting or Finance or comparable business degree. Professional designations/certifications, such as Certified Public Accountant/Chartered Accountant, Certified Internal Auditor, etc, are preferred. Role: Audit & Control - Other Industry Type: IT Services & Consulting Department: Finance & Accounting Employment Type: Full Time, Permanent Role Category: Audit & Control Education UG: Any Graduate PG: CA in CA Key Skills TrainingManager Internal AuditExcelInternal AuditorFinancial reportingAccountingFinanceManagementSenior AuditorTesting

Job description Typist Required for a CA Firm in Lajpat Nagar – II, South Delhi • Typing speed of 65+ WPM is a must. Send your CV via WhatsApp: 9310209450 Or email it to: riteshtiwari.akc@outlook.com Role: Data Entry / MIS Industry Type: Financial Services Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Back Office Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Typing Speed Data Entry

Job description Job Descriotion - Assess loan applications & risk Review financial documents Make data-driven decisions Ensure policy compliance Collaborate with teams Update criteria by trends Maintain underwriting records Role: Credit Manager Industry Type: FinTech / Payments Department: BFSI, Investments & Trading Employment Type: Full Time, Permanent Role Category: Lending Education UG: Diploma in Any Specialization Key Skills Skills highlighted with ‘‘ are preferred keyskills Credit UnderwritingSanction Letter Credit OperationsUnderwritingCredit Policy

Job description Responsibilities: * Manage debt recovery through field collections. * Lead NPA bucket optimization strategies. * Oversee loan recoveries with focus on customer satisfaction. Travel allowance Role: Collection / Recovery Manager Industry Type: Accounting / Auditing Department: BFSI, Investments & Trading Employment Type: Full Time, Permanent Role Category: Lending Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Field CollectionsLoan Recovery EnglishAgencyLendingBucketLending OperationsHindiDebt RecoveryRecoveryNpaAgency Management

Job description Key Responsibilities: 1. Training Design & Delivery: Develop and deliver comprehensive training programs on E commerce - Market Place policies, compliance guidelines, and customer handling best practices. Conduct new hire training, refresher courses, and upskilling programs for Tier 3 agents. Ensure training content is aligned with E commerce - Market Place Store updates, industry trends, and compliance regulations. 2. Process & Policy Knowledge Enhancement: Train agents on policy enforcement, case-handling workflows, and escalation procedures. Conduct knowledge assessments, quizzes, and feedback sessions to gauge understanding. Work with Subject Matter Experts (SMEs) and Quality Analysts (QAs) to refine training materials. 3. Performance Monitoring & Coaching: Track trainee performance through metrics like accuracy, productivity, and policy adherence. Provide one-on-one coaching to agents needing additional support. Identify training gaps and design programs to enhance skill development. 4. Training Documentation & Reporting: Maintain training materials, knowledge base, and process documentation. Generate weekly/monthly reports on training effectiveness, knowledge retention, and agent performance improvements. Collaborate with stakeholders to implement best practices and improve learning methodologies. Required Qualifications & Skills: Above-level proficiency in English 2+ years of experience in training Strong knowledge of E commerce - Market Place Store policies, content guidelines, and enforcement practices. Experience in creating training materials, conducting workshops, and facilitating knowledge-sharing sessions. Excellent communication, presentation, and coaching skills. Immediate Joiners Preferred Share cv at Vaishali.vaishali27@teleperformance.com Role: Customer Service Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations - Other Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Customer Service Training TrainingProcess TrainingSoft Skills TrainingTNI

Job description We are hiring for a dynamic and experienced Branch Manager / Location Head / Area Manager to lead our Agency Channel operations in the insurance sector. The ideal candidate should be self-driven, strategic, and capable of building and managing a high-performing sales team. Locations: Chhattisgarh Champa Jagdalpur Responsibilities: Lead and manage the overall operations of the branch/location. Recruit, train, and develop a team of insurance advisors and sales managers. Drive sales and business growth through effective channel strategies. Achieve business targets premium, persistency, and productivity. Implement company policies and ensure compliance with regulatory norms. Build strong relationships with customers, agents, and business partners. Monitor performance and provide strategic direction for growth. Ensure superior customer service delivery and client satisfaction. Conduct periodic reviews and maintain high agent engagement levels. Role: Branch Manager Industry Type: Insurance Department: BFSI, Investments & Trading Employment Type: Full Time, Permanent Role Category: Life Insurance Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Agency SalesAgency Developmentagency channel developmentAgency Life InsuranceDirect Channel SalesDirect SalesDirect Channel

Job description We are hiring for a dynamic and experienced Branch Manager / Location Head / Area Manager to lead our Agency Channel operations in the insurance sector. The ideal candidate should be self-driven, strategic, and capable of building and managing a high-performing sales team. Responsibilities: Lead and manage the overall operations of the branch/location. Recruit, train, and develop a team of insurance advisors and sales managers. Drive sales and business growth through effective channel strategies. Achieve business targets premium, persistency, and productivity. Implement company policies and ensure compliance with regulatory norms. Build strong relationships with customers, agents, and business partners. Monitor performance and provide strategic direction for growth. Ensure superior customer service delivery and client satisfaction. Conduct periodic reviews and maintain high agent engagement levels. Role: Branch Manager Industry Type: Insurance Department: BFSI, Investments & Trading Employment Type: Full Time, Permanent Role Category: Life Insurance Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Agency Salesagency channel developmentAgency ChannelSales Life InsuranceDirect Channel Sales Life InsuranceDirect SalesDirect Channel

Job description We are hiring for a dynamic and experienced Branch Manager / Location Head / Area Manager to lead our Agency Channel operations in the insurance sector. The ideal candidate should be self-driven, strategic, and capable of building and managing a high-performing sales team. Responsibilities: Lead and manage the overall operations of the branch/location. Recruit, train, and develop a team of insurance advisors and sales managers. Drive sales and business growth through effective channel strategies. Achieve business targets premium, persistency, and productivity. Implement company policies and ensure compliance with regulatory norms. Build strong relationships with customers, agents, and business partners. Monitor performance and provide strategic direction for growth. Ensure superior customer service delivery and client satisfaction. Conduct periodic reviews and maintain high agent engagement levels. Role: Branch Manager Industry Type: Insurance Department: BFSI, Investments & Trading Employment Type: Full Time, Permanent Role Category: Life Insurance Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Agency Salesagency channel developmentAgency ChannelLife Insurance Direct SalesDirect ChannelSales And Distribution

Job description We are hiring for a dynamic and experienced Branch Manager / Location Head / Area Manager to lead our Agency Channel operations in the insurance sector. The ideal candidate should be self-driven, strategic, and capable of building and managing a high-performing sales team. Locations: Bihar Aurangabad Muzaffarpur Siwan Responsibilities: Lead and manage the overall operations of the branch/location. Recruit, train, and develop a team of insurance advisors and sales managers. Drive sales and business growth through effective channel strategies. Achieve business targets premium, persistency, and productivity. Implement company policies and ensure compliance with regulatory norms. Build strong relationships with customers, agents, and business partners. Monitor performance and provide strategic direction for growth. Ensure superior customer service delivery and client satisfaction. Conduct periodic reviews and maintain high agent engagement levels. Role: Branch Manager Industry Type: Insurance Department: BFSI, Investments & Trading Employment Type: Full Time, Permanent Role Category: Life Insurance Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Agency SalesAgency ChannelLife Insuranceagency channel management Direct SalesDirect ChannelSales And Distribution