Job description Role & responsibilities Position Summary The Verifone Helpdesk Technical Support Representative supports users with troubleshooting Verifone products, software, and services through a unique blend of customer focus and technical expertise. This position is responsible for diagnosing and troubleshooting customer requests and issues via phone, chat, and email within a 24 x 7 x 365 high-availability on-site call center environment. In addition, this position also supports internal customers and performs other duties as assigned. Essential Duties and Responsibilities Assists customers with installation, operational, maintenance and or training related inquiries for products and applications. Researches and handles complex calls as directed. Follows documentation and training materials to diagnose, resolve, and escalate customers calls. Enters all call activity into the online Technical Support database and provides documented information to the Knowledge Base. Serves as a contact on technical and service-related problems with both internal and external customers. Diagnoses mechanical, hardware, software, and systems failures using established procedures. Operates under moderate supervision. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. May schedule service calls and escalates to other departments for customer support. Performs all duties on time and is proactive in improving customer relations and internal processes. Knowledge and Experience 2 - 4 years of technical support experience. Fluent in both English and Hindi. Excellent knowledge of customer service practices and procedures. Good telephone and communications skills. Demonstrates self-control and understanding of customer situations. Excellent knowledge of customer service practices and procedures. Practical computer skills including use of MS Windows and MS Office. Familiarity with internet technologies and networking standards. General knowledge of office equipment and use. Basic knowledge and understanding of the payment processing industry. Flexible and able to work with ambiguity while still adhering to standards. Role: IT Support - Other Industry Type: FinTech / Payments Department: IT & Information Security Employment Type: Full Time, Permanent Role Category: IT Support Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Technical Support Inbound Voice ProcessCommunication SkillsCustomer SupportNetworkingTechnical HelpdeskMS OfficeTroubleshooting

Job description 5+ years relevant experience in data management Experience with SQL, ETL, Python Experience with BI tools such as Tableau Excellent skills with Excel modelling and presentations. Strong ability to understand and explain compelling stories behind data. Strong mindset to combine business understanding with technical skills, to arrive at decision making. Self-starter and Innovative problem-solving attitude. Strong proficiency with SQL and the ability to process/interpret large volumes of data. Strong plus to have a working knowledge of Salesforce and/or NetSuite. Excellent communication (verbal and written) Strong team player and results driven. Bachelor's degree in computer science or equivalent field Role: System Analyst Industry Type: IT Services & Consulting Department: IT & Information Security Employment Type: Full Time, Permanent Role Category: IT Infrastructure Services Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills TableauSQLPython

Job description Role Description: This is a full-time on-site role as a Senior IoT Test Engineer located in Jaipur. As a Senior IoT Test Engineer at IntelliCredence, you will be responsible for overseeing and executing the testing of IoT devices and systems. Your day-to-day tasks will include creating test strategies, designing and implementing test plans, performing test executions, analyzing and reporting test results, and collaborating with cross-functional teams to ensure high-quality IoT products and solutions. Responsibilities: Test engineering and test execution skills Experience in creating test cases and conducting testing Proficiency in functional testing 4+ years of experience in software testing and quality assurance Strong knowledge of IoT technologies and protocols Experience with test planning, test design, test execution, and defect management Proficiency in test automation frameworks and tools Experience with cloud platforms and services Familiarity with Agile methodologies Excellent problem-solving and analytical skills Strong communication and collaboration abilities Excellent verbal communication skills in English & Hindi Note: Preferable candidate who can join within 15 days Qualifications: Bachelor's degree in Computer Science/IT (or related field) 4 to 6 years of relevant work experience Expertise in Object Oriented Design, Database Design. Role: Quality Assurance and Testing - Other Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Quality Assurance and Testing Education UG: B.Tech/B.E. in Computers Key Skills Skills highlighted with ‘‘ are preferred keyskills Test Automation FrameworkIot TestingFunctional Testing Cloud PlatformsDatabase TestingManual

Job description About Netskope Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Paris, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter @Netskope . About the position: Given our business model where our customers pay us over time, Customer Success is absolutely vital to our customers deriving long-term value from our platform. To enhance our customer s experience with Netskope, we need experienced Professional Services Engineers to drive value and success for our customers. Responsibilities include: Understand the customer requirements and deliverables and create a comprehensive Statement of Work (SOW) Present the Netskope cloud security assessments to Customer Create and deliver detailed and professional level documentation Understand System integration with SSO, AD, Proxies, Cloud API s, VM s Firewalls Create evaluation test plans and implement DLP solutions Self Project Manage and deliver services on-time Create training documentation and deliver hands-on training to the Customer Working closely with customers and their Technical Team Job Requirements: 5+ years of experience as a Professional Services Consultant with a proven track record and demonstrable skills at presenting technical information at the business executive level or at the architect level Excellent knowledge and prior experience selling network security technologies including but not limited to: Proxies, NG Firewalls, SSL/IPSec, VPN s, SSO, DLP and Encryption gateways Demonstrable experience with systems installation, configuration and administration UNIX/Linux and Windows-based systems (prior Active Directory/LDAP experience desirable) MDM, Cloud APIs, Strong Networking concepts Travel required up to 50%. Experience with working with a Fortune 500 companies Prior experience in early stage startups Scripting Language (Perl/Python) HIPAA, PCI, PII, ITAR, GLBA, SOX, etc. Data encryption Technologies SIEM, Load Balancing Technologies Network Architecture Experience Education: : Bachelors degree (BSCS or equivalent) #LI-AP1 Role: System Administrator / Engineer Industry Type: IT Services & Consulting Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: IT Network Education UG: Any Graduate PG: Any Postgraduate Key Skills UnixNetworkingLinuxLDAPdata securitySystem integrationNetwork securitySOWWindowsLoad balancing

Job description Help Desk Support - Night shift Job Summary:We are looking for experienced Level 2 Service Desk Engineers with a healthcare background to provide technical support for clinical and business applications, infrastructure, and end-user devices in a healthcare environment. The ideal candidates should have strong troubleshooting skills, experience with healthcare IT systems (EHR, EMR), and expertise in Windows environments, networking, and remote support tools.Key Responsibilities:Level 2 Responsibilities:Provide advanced technical support for desktops, laptops, printers, and mobile devices.Troubleshoot Windows OS (10/11), Office 365, Active Directory (AD), and Exchange.Support EHR/EMR applications (e.g., Epic, Cerner, Meditech) and healthcare software.Assist with VPN, Citrix, and remote desktop troubleshooting.Manage user accounts, password resets, and access requests in AD and hospital systems.Install, configure, and maintain hospital workstations and peripherals.Document issues, solutions, and workflows in ITSM tools (ServiceNow, Remedy, etc.).Escalate complex issues to Level 3 engineers as needed.Level 3 Responsibilities:Diagnose and resolve complex infrastructure, networking, and application issues.Manage and maintain Active Directory, Group Policies, and Domain Services.Administer and troubleshoot VMware, Hyper-V, and Windows Server environments.Support and maintain healthcare IT applications, integrations, and middleware.Troubleshoot networking issues (DNS, DHCP, VLANs, firewalls, VPNs, Wi-Fi).Perform server maintenance, patching, and security updates.Work with electronic health records (EHR/EMR) teams to resolve application issues.Develop automation scripts using PowerShell or equivalent tools.Participate in incident response, disaster recovery, and cybersecurity initiatives.Required Skills Experience:Level 2 Requirements: 3-5 years of experience in IT support, helpdesk, or service desk roles. Strong knowledge of Windows OS, Active Directory, Office 365, and remote tools. Experience supporting EHR/EMR applications (Epic, Cerner, Meditech, etc.). Familiarity with ticketing systems (ServiceNow, Remedy, JIRA, etc.). Experience with Citrix, VPN, and cloud-based healthcare solutions. Strong troubleshooting skills and ability to handle escalations. Role: System Administrator / Engineer Industry Type: IT Services & Consulting Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: IT Network Education UG: Any Graduate PG: Any Postgraduate Key Skills VMwareAutomationNetworkingVPNActive directoryDNSMiddlewareTechnical supportDHCPRemedy

Job description Job Summary: We are looking for a skilled Sterling FTP Engineer to manage, support, and enhance IBM Sterling File Gateway and Secure File Transfer (SFTP/FTPS) environments. The ideal candidate will have hands-on experience with Sterling B2B Integrator, strong troubleshooting skills, and a solid understanding of secure file transfer protocols and enterprise integration patterns. Key Responsibilities: Design, configure, and manage IBM Sterling File Gateway and B2B Integrator environments. Support and maintain file transfer workflows, partner configurations, and secure file exchange protocols (SFTP, FTPS, AS2, etc.). Monitor file transfer jobs and proactively resolve transmission failures or performance issues. Collaborate with internal and external stakeholders to onboard trading partners and define integration requirements. Develop and maintain system documentation, configurations, and standard operating procedures. Troubleshoot and resolve issues related to file transfers, connectivity, encryption, and security. Perform system upgrades, patching, and routine maintenance of Sterling platforms. Ensure compliance with data security and regulatory requirements during file transfers. Provide 24x7 support for critical file transfer operations (on-call rotation may be required). Work closely with infrastructure, network, and security teams to maintain optimal system performance. Requirements: 5+ years of experience with IBM Sterling File Gateway and/or B2B Integrator. Strong knowledge of secure file transfer protocols (SFTP, FTPS, AS2, etc.). Experience with scripting languages (e.g., Shell, Python) for automation and monitoring. Familiarity with SSL certificates, PGP encryption, and key management. Experience with onboarding trading partners and configuring business processes. Good understanding of networking fundamentals, firewalls, and proxy configurations. Strong analytical, troubleshooting, and communication skills. Experience range: 5 to 8 years B.E./B.Tech/MCA /BSc (Computer Science) Role: System Administrator / Engineer Industry Type: IT Services & Consulting Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: IT Network Education UG: Any Graduate PG: Any Postgraduate Key Skills Computer scienceAutomationB2BFTPdata securityAnalyticalStandard operating proceduresKey managementSSLPython

Job description Vectra is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises. The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai. Role Overview Were looking for a Consulting Engineer to join our Professional Services team. Based in Bangalore, India this hybrid role blends remote flexibility with collaboration in our office. You ll be instrumental in delivering onboarding and deployment services for the Vectra AI Platform, ensuring customers quickly realize value from their investment. This role offers significant growth potential into advanced cybersecurity engagements, custom tool development, customer training, and more. This is a customer-facing, technical role that will suit someone with a strong foundational understanding of cybersecurity, networking, and Linux systems, eager to deepen their expertise through real-world deployments and client interaction. Key Responsibilities Deploy and configure Vectra AI products (Detect, Recall, Stream, Match, IDR/CDR) across on-prem, virtual, and cloud environments (AWS, Azure, GCP). Deliver structured implementation onboarding following Vectras proven methodology, including architectural design reviews, traffic validation, and triage tuning. Collaborate with customer teams to integrate Vectra into their security ecosystem (e.g., SIEM, SOAR, EDR) using built-in features or APIs. Assist with traffic flow validation and sensor data health assessments. Contribute to customer training and enablement by walking them through platform usage, key features, and operational workflows. Document technical deployments, implementation plans, and handover materials. Support issue resolution during onboarding; escalate complex issues to appropriate internal teams. Participate in internal knowledge sharing and continuous improvement of delivery practices. Desired Skills Qualifications Demonstrated passion for cybersecurity and delivering impactful outcomes for customers; genuinely motivated by helping organizations improve their security posture. Self-starter who thrives in a hybrid work environment; proactively seeks growth opportunities and is driven by both personal career development and customer success. Bachelor s degree in a relevant technical field (e.g., CS, IT, Cybersecurity) or equivalent practical experience. 4-6 years of experience in cybersecurity, systems engineering, or technical consulting. Hands-on experience with: Linux systems administration. Networking concepts (TCP/IP, subnets, routing, firewalls). Cybersecurity tools and practices (EDR, SIEM, identity systems like AD, cloud security fundamentals). Exposure to scripting and automation (Python preferred). Comfortable working with API-based integrations. Strong communication and interpersonal skills; ability to simplify technical topics for varied audiences. Passion for learning and growth in the cybersecurity space. Ability to travel up to 25% if needed. Preferred (Nice to Have) Familiarity with Vectra AI or similar NDR/CDR solutions. Experience with cloud environments (AWS, Azure, GCP). Experience delivering client workshops or training sessions. Vectra provides a comprehensive total rewards package that supports the financial, physical, mental and overall health of our employees and their families. Compensation includes competitive base pay, incentive pla n eligibility, and participation in the employee equity plan (stock options). Specific benefits offered var ies by location, but commonly in clude health care insurance , income protection / life insurance , access to retirement savings plans, behavioral emotional

Job description Job Summary: Floraison India Strategic Pvt Ltd is seeking a skilled and proactive System/Desktop Engineer to manage and maintain our IT infrastructure, providing essential technical support to our team of approximately 50-60 employees. The ideal candidate will possess a strong understanding of desktop support, system administration, network fundamentals, and cloud-based productivity tools. You will be responsible for ensuring the smooth operation of our IT systems, resolving technical issues efficiently, and contributing to the overall productivity of the company. Responsibilities: • Provide comprehensive technical support for desktop hardware, software, and peripherals. • Manage and administer Google Workspace, ensuring user accounts, security settings, and access controls are effectively maintained. • Implement and manage Mobile Device Management (MDM) solutions to secure and manage company-issued and BYOD devices. • Configure, maintain, and troubleshoot firewall systems to protect the company network from security threats. • Administer and support Microsoft Office 365 applications, including email, OneDrive, SharePoint, and Teams. • Maintain and troubleshoot network infrastructure components, including LAN, WLAN, and basic routing/switching. • Install, configure, and maintain operating systems (Windows, macOS) and various software applications. • Diagnose and resolve hardware and software issues in a timely and efficient manner, escalating complex problems as needed. • Manage user accounts, permissions, and access rights across various systems and applications. • Implement and maintain data backup and recovery procedures. • Document IT procedures, configurations, and troubleshooting steps. • Ensure compliance with company IT policies and security standards. Required Skills and Experience: • Minimum of 3 years of experience in a System/Desktop Engineer or similar role. • Proven experience in managing and administering Google Workspace. • Hands-on experience with implementing and managing MDM solutions. • Solid understanding of firewall concepts and basic configuration. • Proficient in administering and supporting Microsoft Office 365 suite. • Good understanding of networking fundamentals (TCP/IP, DNS, DHCP). • Experience with troubleshooting hardware and software issues on Windows and macOS environments. • Excellent problem-solving and analytical skills. • Strong communication and interpersonal skills with the ability to explain technical concepts to non-technical users. • Ability to work independently and as part of a team. • Strong organizational and time-management skills. Preferred Skills: • Experience working in a mid-sized company (around 50-60 employees). • Familiarity with ITIL framework. • Basic scripting skills (e.g., PowerShell, Bash). • Experience with remote support tools. Education: • Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent work experience). Role: Head - Tech Support Industry Type: IT Services & Consulting Department: IT & Information Security Employment Type: Full Time, Permanent Role Category: IT Support Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Google WorkspaceMobile Device ManagementRouting And SwitchingMS OfficeFirewall NetworkingDesktop EngineeringLANVLAN

Job description Job Summary We are seeking a motivated and detail-oriented Site Reliability Engineer (SRE) with 1 to 3 years of experience to join our growing team. The ideal candidate will have a strong foundation in Linux systems administration, AWS cloud infrastructure, and a basic understanding of DevOps tools and practices. This role involves maintaining system reliability, automating operational tasks, and ensuring high availability and performance of services. Role & responsibilities Monitor and maintain availability, performance, and reliability of production systems Manage and troubleshoot Linux-based servers in a production environment Deploy, manage, and optimize services on AWS (EC2, S3, IAM, CloudWatch, RDS, etc.) Respond to system outages and ensure timely resolution Collaborate with development and QA teams for deployment and support activities Participate in on-call rotations as needed Preferred candidate profile 1 to 3 years of hands-on experience as a System Administrator, DevOps Engineer, or SRE Strong expertise in Linux system administration (CentOS, Ubuntu, etc.) Good working knowledge of AWS cloud services EC2, S3, IAM, CloudWatch, RDS, etc. Basic experience with DevOps tools like Git, Jenkins, Docker, Ansible, or Terraform Familiarity with monitoring and alerting tools like Prometheus, Grafana, or CloudWatch Role: IT Operations Management Industry Type: IT Services & Consulting Department: IT & Information Security Employment Type: Full Time, Permanent Role Category: IT Infrastructure Services Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Linux AdministrationRedhat LinuxAws Cloud JenkinsTerraformDockerDevops ToolsAnsibleKubernetes

Job description We are seeking an experienced and dynamic Senior Automation Engineer to join our End-to-End (E2E) Quality Assurance (QA) team. In this role, you will be responsible for leading test automation activities, creating and maintaining automation scripts, and ensuring the highest quality standards for the Amadeus product ecosystem. You will play a pivotal role in validating all components of our product suite, leveraging your expertise in test strategy, automation, and DevOps practices. The ideal candidate should be comfortable working in a collaborative environment, taking ownership of automation frameworks, and driving the success of our CI/CD pipeline, all while maintaining a focus on quality assurance. Key Responsibilities: Test Strategy & Planning: Participate in specification and architecture reviews, including customer specification reviews, providing valuable feedback on potential risks, impacts, and gaps. Define comprehensive test strategies and test plans, encompassing both functional and non-functional test cases, ensuring alignment with customer requirements and product specifications. Ensure compliance with CI/CD guidelines, Green IT standards, and industry best practices (SDL, STDL, ISTQB). Test Expertise & Execution: Design and write test cases and scripts tailored to product features, with an emphasis on quality and efficiency. Prepare test environments, manage test data, and execute test cases across different stages of product development. Perform detailed test execution and provide sign-off (go/no-go) for features based on clearly defined exit criteria. Continuously assess and optimize the test suite by adding, updating, or removing test cases based on product evolution, new features, and metrics such as stability and flaky tests. Investigate PTRs, validate fixes, and enrich test suites with new scenarios. Test Automation & Frameworks: Lead the creation, maintenance, and improvement of automation frameworks using Java, Selenium, Groovy, TypeScript, and Python. Conduct peer reviews of automated scripts to ensure adherence to defined quality standards and best practices. Collaborate with functional teams to understand and implement relevant test scenarios that align with business goals. Influence the functional teams to improve test coverage and ensure comprehensive test scenarios. Monitor daily automated campaigns, analyze results, identify defects, and collaborate with the development team to resolve issues. Defect Management: Open and manage defects for software or documentation issues, assigning appropriate severity levels and providing sufficient information for resolution. Review and validate defect fixes, providing a go/no-go decision for production deployments. Track defects through their lifecycle, ensuring proper resolution and closure. DevOps & Infrastructure Management: Maintain Linux infrastructure to ensure 24x7 service availability and optimal system performance. Troubleshoot and address system issues, continuously improving processes for stability and efficiency. Support migration to cloud environments, implementing solutions for RedHat Linux systems administration. Manage system upgrades, patches, and hotfixes across servers, workstations, and network hardware. Build and maintain operational tools for deployment, monitoring, and analysis of cloud infrastructure and systems. Maintain proficiency in Docker, Containers, and Kubernetes, provisioning and managing public cloud infrastructure defined as code. Implement and maintain CI/CD solutions across platforms and applications. Tools & Technologies: Selenium & Java, Geb & Spock (BDD Framework) with Groovy Playwright TypeScript Python Jenkins, CI/CD pipelines, Octane/ALM Postman, SOAP UI, Webservices Docker, Containers, Kubernetes RedHat Linux Systems Administration and Cloud Infrastructure Qualifications: Proven experience in automation engineering with expertise in Java, Selenium, Groovy, TypeScript, and Python. In-depth understanding of DevOps practices and CI/CD pipeline management. Solid experience in Linux systems administrat