Job description Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and capability development for an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders & Clients Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Collaborate with clients and identify countries that need to be mapped to bring revenues for the same product Part of internal WIPRO leadership planning meeting to discuss revenue numbers for the account Report to global delivery account head on status of the account Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Work with internal teams by supporting activities such as RFP response, doing use capability demonstrations, and participating in the customer calls to sell solutions Identify opportunities for quick wins through automation and related initiatives in the account (wherever applicable) Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as required Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal

Job description Join as Data Analyst at Orange Business utilizing Advance Excel, VBA (Visual Basic for Applications to support) , Power Point for all our customers teams Person will be responsible for Data Analysis while using Advance Excel, Analyze current and historical data, support Team to make decisions to improve the accuracy and quality of current pricing as much as possible Person will responsible for Automation via VBA (Visual Basic for Applications to support) Person will be responsible for Database (SQL) Management Database Management, Retention, Sharing & Security will be the core responsibility Excellent written and Verbal communication skills Person need to communicate with Vendors and multiple stake holders Main missions : Advanced Excel Data Analysis Automation of Tasks via VBA Data Governance Data Visualization Power Point Presentations Release management Documentation Primary Technical skills: 2 to 3 years experience on Excel, VBA, Power Point Data Analysis: (Advance Excel) Database : SQL OS: linux , windows Secondary Knowledge of IT infrastructure and Cloud Experience on IT security Soft skills Good understanding of Agile values, principles & practices Team working skills Good Communication(Written/Oral) Customer Experience Focus Fluent english speaker Certifications: VBA Certification MS Excel Certification Global Delivery & Operations Role: Data Analyst Industry Type: IT Services & Consulting Department: Data Science & Analytics Employment Type: Full Time, Permanent Role Category: Business Intelligence & Analytics Education UG: Any Graduate PG: Any Postgraduate Key Skills Data analysisAutomationVisual BasicLinuxVBAAgileWindowsdata visualizationPowerpointRelease management

Job description Identifying relevant stakeholder and develop stakeholder engagements plan and process thereof. Assist in preparation of concept plans/ studies/ proposals/ notes for implementation of strategic interventions. Assist in review of project proposals put forward by execution agencies and provide inputs in preparation of various responses. Identifying issues in implementation of interventions and providing solutions. Providing policy insights by analyzing and understanding various proposed acts, regulations and laws/ compliances and navigate the legal framework. Undertaking strategic level thinking to understand and align initiatives to achieve goals outlined in MIV 2030 and MAKV 2047 and carve-out various gaps and provide potential solutions. Providing inputs on maritime logistics and infrastructure sectors in terms of operational knowledge, regulatory/ policy/ legal aspects, and associated compliances. . Role: Logistics Executive Industry Type: Financial Services Department: Procurement & Supply Chain Employment Type: Full Time, Permanent Role Category: SCM & Logistics Education UG: Any Graduate PG: Any Postgraduate Key Skills NetworkingMaritimeFocusLegalInfrastructureManager Technologyprofessional servicesinternational clientsOperationsLogistics

Job description Graduate with Excellent GOOD skills required in ENGLISH. Contact: Click Here To Applyhttps://wa.me/917678370584 Job Responsibilities: - 1. Resolve customer complaints via Call. 2. Responding promptly to customer inquiries. 3. Ensure customer satisfaction and provide professional support. 4. Proper resolution to customer Queries. Job Requirements: Flexibility to work in 24/7 environment Excellent Communications skills required in ENGLISH FRESHER OR 1 Year experience in BPO Graduation Mandatory Salary: 18K-25K CTC 5/6 Days Working Shift- 9 Hour Rotational AND Afternoon Shifts, For Male 24*7 (Last shift 5 pm to 2 am) for Females DAY SHIFTS ONLY 6 am to 8 pm (Any 9 Hours window) Location: Noida Interested candidates can WhatsApp to Schedule their interview on the Below mentioned number HR POOJA Interview Details: Contact Person: HR POOJA Contact Number: 7678370584 Timing: Monday to Saturday From 10:30 AM to 4 PM. Address: iEnergizer, A-37, GATE NO. 2, Sec- 60, Noida.Near Sector 59 metro station Feel free to refer your friends and share the contact number 7678370584 Role: Voice / Blended - Other Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Communication SkillsFresher CcaInbound ProcessSolving QueriesInbound CallsCallingVoice ProcessVoice SupportInbound Voice ProcessCustomer SupportDomestic Voice ProcessCSEBpo VoiceDomestic BPODomestic CallingFresher HiringCustomer Handling

Job description Business Case Management Operations Lead Analyst (BAND 3) Overview: Cigna is expanding its deployment of Business Planning and Management across the business as we fulfill our customer-centric mission to help the people we serve improve their health and well-being. The Business case management team determines the appropriate plans needed to meet our customers expectations, profitability and within key business targets. The team must possess the ability to visualize, articulate, and solve complex and complicated business problems and identify opportunities for innovation for our global verticals including employer segments, medical cost management, finance, and service operations. These businesses are aligned under our health improvement to drive affordability and customer experience strategies; all with the common goal of identifying what works best - personalized for our customers. RESPONSIBILITIES: Must be able to create data and cost models that assists in selecting appropriate staffing locations based on various requirements such as Skills, languages, regulatory and statutory needs Must be able to provide meaningful insights on resource utilization that is cost effective and meets all the business requirements. Must be able to clearly communicate recommendations to all levels of management. Ability to translate and summarize analytical data findings into actionable recommendations Able to devise detailed resource optimization plans in a multi-site, multiple networks, multiple lines of business & heavily decentralized environment and implement the same on capacity models/tools. Contribute to or develop complete, realistic and achievable plans to drive project to successful implementation (on time, within budget and meeting Customer needs) of new predictive models. Must be able to understand forecasting, and associated staffing by multiple skills/work types Visualization needed to be able to provide actionable insights. Able to devise detailed resource optimization plans and work on Planning team members on execution in capacity models/tools. Ability to interpret data to understand key drivers for results and principal factors leading to the numbers and impact of a metric on other functions. Design and devise solution for small to complex delivery projects, Alignment to business requirements, gaps in available processes and data, best path forward to delivery to business leveraging existing tools/ capabilities with sustainable solutions. Design and devise solution for small to complex BI delivery projects, including identifying static (e.g. Excel/Access) and dynamic (e.g. SQL, Oracle) data sources, alignment to business requirements, gaps in available processes and data, best path forward to delivery BI/ analytics/ insights to business leveraging existing tools/ capabilities with sustainable solutions. Comfortable building sustainable yet tactical solutions in spite of lack of enterprise solutions with offline and online data sources while working with technology for end state solutions Knowledge/ prior experience of Operations, Health Insurance preferred with demonstrated experience in driving operational metric reporting/MIS and improvements while working directly with internal and external customers Competencies:. Manage relationships with business operations, finance and Manage workload assignments across environment achieving optimal performance Strong ability to multi-task in a fast pace operational environment Ability to effectively communicate, both verbally and in writing with various stakeholders & across levels. Proactively identify and initiate change to address performance and process issues.\ Strong ability to multi-task in a fast pace operational environment Proactively identify and initiate change to address performance and process issues. QUALIFICATIONS: Graduation in Business Administration, Finance or equivalent required Operational planning experience including forecasting will be preferred Proficient in Microsoft Office, including: Skilled in Excel including Building of Macros and E

Job description Location/s: Bengaluru Relocation supported: Within country; Not supported, but internal applications are welcome Recruiter contact: Supriya Yadavalli Mott MacDonald We re a global engineering, management, and development consultancy. Our purpose is to improve society by considering social outcomes in everything we do, relentlessly focusing on excellence and digital innovation, transforming our clients businesses, our communities and employee opportunities. read more Key Skills Service managementData migrationMS ExchangeAnalyticalMicrosoft applicationsDiversity and InclusionAgileMedical insurancemicrosoftIT operations

Job description About us We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society s evolving needs. Learn more about our What and our Why and how we can work together . ExxonMobil s affiliates in India ExxonMobil s affiliates have offices in India in Bengaluru, Mumbai and the National Capital Region. ExxonMobil s affiliates in India supporting the Product Solutions business engage in the marketing, sales and distribution of performance as well as specialty products across chemicals and lubricants businesses. The India planning teams are also embedded with global business units for business planning and analytics. read more Key Skills Market developmentManager Quality AssuranceNetworkingLNGProject managementBusiness planningContinuous improvementOperationsTechnical supportAnalytics

Job description Job Summary We are seeking a skilled and motivated Service Engineer to join our team. The ideal candidate will be responsible for the installation, maintenance, troubleshooting, and repair of HVAC chiller plants and related equipment. This role requires strong technical expertise, problem-solving skills, and the ability to work effectively in a fast-paced environment. Key Responsibilities Install, commission, and maintain HVAC chiller systems and related equipment. Perform routine preventive maintenance and inspections to ensure optimal system performance. read more Key Skills Plant operationsHVACInterpersonal skillsDiagnosticsPumpsPerformance testingManagementTechnical supportPreventive maintenanceDeputy Manager Technical

Job description Is recognized as an expert in Big Data and is influential within the department Influences within the department on the effectiveness of Big Data systems to solve their business problems Leverages, contributes and uses Big Data best practices / lessons learned to develop technical solutions used for descriptive analytics, ETL, predictive modeling, and prescriptive real time decisions analytics Utilize effective project planning techniques to break down complex projects into tasks, manage scope of projects, and ensure deadlines are kept Identifies new areas of data, research and Big Data technology that can solve business problems Partners closely with peers in the department to ensure holistic Big Data solutions for our data science community and analytic users Partners with Allstate Technology teams on Big Data efforts Is an active technical leader within the department Education Masters Degree (Preferred) Experience 5 or more years of experience (Preferred) Supervisory Responsibilities This job does not have supervisory duties. Education & Experience (in lieu) In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Primary Skills Big Data Engineering, Big Data Systems, Big Data Technologies, Data Science, Influencing Others Role: Analytics Consultant Industry Type: Insurance Department: Data Science & Analytics Employment Type: Full Time, Permanent Role Category: Business Intelligence & Analytics Education UG: Any Graduate PG: Any Postgraduate Key Skills global operationsBusiness servicesdata scienceCodingProject managementSupport servicesTelematicsProject planningbig dataRecruitment

Job description Handling Inquiries: Responding to customer questions, providing information, and offering solutions via phone, email, chat, or social media. Issue Resolution: Addressing and resolving customer complaints or concerns promptly and professionally. Building Relationships: Establishing a positive rapport with customers and fostering long-term relationships. Customer Feedback: Gathering and analyzing customer feedback to identify areas for improvement in products and services. Upselling/Cross-selling: Identifying opportunities to increase sales by recommending additional products or services. Collaboration: Working with other teams, such as technical support or sales, to resolve complex issues. Record Keeping: Maintaining accurate records of customer interactions and transactions in a CRM system. Policy Adherence: Following company policies and procedures when handling customer requests and issues. Continuous Improvement: Striving to improve customer service skills and knowledge through training programs. Role: Customer Success Associate Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate PG: Any Postgraduate Key Skills TrainingCustomer Care ExecutiveSalesSocial mediaIssue resolutionCustomer serviceCustomer complaintsContinuous improvementTechnical supportCRM