Job description Job Description: Title: Chat support executive / Sr. Chat support executive- Chat process Work Location: Pune Hinjewadi Job Type: Fulltime 100% Onsite (Work from Office Pay Rate: Depending on experience. Start Date: Immediately Salary slab: 3.5 LPA To 4.8 LPA Role Overview: Educational Qualifications: HSC/Graduates/UG/PG Work Experience Essential Exposure to similar role for a minimum of 6 months. Experience of working in 24/7 environment. Experience Desirable 6 months or more experience in similar role. Experience on live chat process/web chat/chat support Basic Requirements Excellent written and oral communication skills. Candidates to be having experience of International Chat Process background. Key Responsibilities Chat Support. Candidates should be able to resolve customer issues. Chat ownership, drive to resolution and communication with customer. Make sure customer needs are met Agents should follow up to ensure customer satisfaction and answer any additional questions. Contact person for interview: Muskan Singh -7390064927 Please reach out to me for the virtual rounds of interviews, Role: Chat Support Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Non Voice Education UG: Graduation Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills Live chatChat Process Blended ProcessCustomer ServiceExcellent Verbal And Written Communication SkillsUpsellingCross SellingNon VoiceBpo Non VoiceInternational Chat ProcessWeb ChatInternational BPO

Job description General capabilities We are looking for Professionals with 6.5-12 years experience with the following capabilities: Possesses deep industry knowledge. Able to create and elaborate as-is solutions as well as address business & functional requirements of very high complexity. Write use cases / user stories, designs document, acceptance scenarios, test cases. Able to perform gap and cost-benefit analysis of business requirement to existing implementation. Able to create low level designs to meet architectural standards and high-level design concepts for IT infrastructure platforms Solid full stack development experience, comfortable with trunk-based development and the creation of services definition through code. Knowledge of new technology standards, such as cloud computing, hybrid cloud, immutable infrastructure, CI/CD, Infrastructure as Code. Knowledge and capabilities to design projects enabling the DevOps implementation Experienced in agile code development working within SCRUM team Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver/No Performance/Parameter/Measure 1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management 2New projectsTimely delivery Avoid unauthorised changes No fo

Job description Job Description As a tech analyst, you are an expert at contributing to different phases of the consulting lifecycle. You will be intensely involved in; you will define the problem, propose and refine the solution. You will also play an important role in defining the overall solution. You will guide developers with functional/technical design and deliverables. You will also contribute to the proposal development, client training and internal capability-building and help detail the project scope. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape. Responsibilities: Understand the business vision, strategy and project roadmaps. Ensure that there is a complete set of relevant and clear business requirements. Translate the functional and non-functional requirements into an effective, reliable and future proof solution architecture in line with the architectural blueprint of organisation and domain. Work with Solution architects and squad analysts in order to create an end-to-end solution across applications. Provide high-level estimates to develop and implement the solution. Refine large requirements into well-defined time-boxed features. Act as the single point of contact for the business requestors. Provide clear and structured communication and documentation on the solution, to users, squad analysts, operations and management. Ensure the solution is implemented in line with the architecture during project execution. Skills: Total experience 5+ years [must have] 3+ years of development experience in Mobile App development analysis [must have] 3+ years of experience in mobile app development using LC or HC or Native (iOS / Android) [must have] 3+ years of experience with database systems, with knowledge of SQL or NoSQL database [nice to have] Ability to write effective documentation [nice to have] Experience in CICD deployments [nice to have] Domain knowledge in telecom industry [nice to have] Personal Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include: High analytical skills A high degree of initiative and flexibility High customer orientation High quality awareness Excellent verbal and written communication skills Why Infosys Infosys is a global leader in consulting, technology and outsourcing solutions. We enable clients, in more than 50 countries, to stay a step ahead of emerging business trends and outperform the competition. We help them transform and thrive in a changing world by co-creating breakthrough solutions that combine strategic insights and execution excellence. Visit www.infosys.com to see how Infosys (NYSE: INFY), with US$8.25 billion in annual revenues and 165,000+ employees, is Building Tomorrow's Enterprise today. Role: Technical Architect Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: B.A in Any Specialization, Any Graduate, B.Com in Any Specialization, BCA in Any Specialization, B.Sc in Any Specialization, B.Tech/B.E. in Any Specialization Key Skills Skills highlighted with ‘‘ are preferred keyskills Mobile ApplicationsMobile Application Development Ios DevelopmentSQL DatabaseNosql DatabasesAndroid

Job description Project Role :Application Developer Project Role Description :Design, build and configure applications to meet business process and application requirements. Must have skills :PostgreSQL Good to have skills :NAMinimum 7.5 year(s) of experience is required Educational Qualification :15 years full time education Summary:As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions, and ensuring that applications function seamlessly to support business operations. You will engage in problem-solving activities, contribute to key decisions, and manage the development process to deliver high-quality applications that align with organizational goals. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in PostgreSQL.- Strong understanding of database design and optimization techniques.- Experience with application development frameworks and methodologies.- Familiarity with version control systems such as Git.- Ability to troubleshoot and resolve application issues efficiently. Additional Information:- The candidate should have minimum 7.5 years of experience in PostgreSQL.- This position is based at our Pune Kharadi office. Candidate should be willing to work from Client office 3 days a week.- A 15 years full time education is required. Qualification 15 years full time education Role: Full Stack Developer Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills database designgitpostgresqlversion controlapplication development cssc++web servicesdbmsjquerysqlplsqlspringjavajsonhtmlmysqlc#matlabpythonoraclecmachine learningjavascriptsql server

Job description Project Role :Data Engineer Project Role Description :Design, develop and maintain data solutions for data generation, collection, and processing. Create data pipelines, ensure data quality, and implement ETL (extract, transform and load) processes to migrate and deploy data across systems. Must have skills :Snowflake Data Warehouse, Core Banking, PySpark Good to have skills :AWS BigDataMinimum 7.5 year(s) of experience is required Educational Qualification :15 years full time education Summary:As a Data Engineer, you will design, develop, and maintain data solutions that facilitate data generation, collection, and processing. Your typical day will involve creating data pipelines, ensuring data quality, and implementing ETL processes to migrate and deploy data across various systems. You will collaborate with cross-functional teams to understand data requirements and deliver effective solutions that meet business needs, while also troubleshooting any issues that arise in the data processing workflow. Your role will be pivotal in enhancing the efficiency and reliability of data operations within the organization. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior team members to enhance their skills and knowledge in data engineering.- Continuously evaluate and improve data processing workflows to optimize performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in Snowflake Data Warehouse, Core Banking, PySpark.- Good To Have Skills: Experience with AWS BigData.- Strong understanding of data modeling and database design principles.- Experience with data integration tools and ETL processes.- Familiarity with cloud-based data solutions and architectures. Additional Information:- The candidate should have minimum 7.5 years of experience in Snowflake Data Warehouse.- This position is based in Pune.- A 15 years full time education is required. Qualification 15 years full time education Role: Data Engineer Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills snowflakepysparkdatabase designdata modelingcore banking hivepythonamazon redshiftdata processingdata warehousingwarehouseaws big datadata engineeringsqldata qualitysparkdesign principleshadoopsqoopetlawsbig dataetl process

Job description Service Managers covers the management of ongoing services to clients, ensuring that the service to the clients meets contractual requirements and service level agreements. Service Managers are also responsible for agreeing on service improvements together with the client, based on service delivery realization and deviation. - Grade Specific Senior Service Delivery Manager - Responsible for the quality provision of service, as well as for managing and reporting on it. SDM oversee the execution of day-to-day operations to ensure contractual commitments are met. SDM proactively manage the day-to-day relationship with the client(s)/client representatives to ensure a high level of satisfaction, and ensure that continuous improvements are put in place to help ensure the continuity of our contracts. SDM work closely with others to plan the overall client relationship strategy, concentrating on cost reduction, service improvement and new business. Role: Business Analyst Industry Type: IT Services & Consulting Department: Data Science & Analytics Employment Type: Full Time, Permanent Role Category: Business Intelligence & Analytics Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills project managementsix sigmabusiness analysisuser storiesbrd data analysisprocess excellencelean six sigmaprocess improvementkaizensqlquality managementquality assurancelean manufacturingproduction planningagile

Job description Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro??s Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills: TIS Service Desk. Role: IT Support - Other Industry Type: IT Services & Consulting Department: IT & Information Security Employment Type: Full Time, Permanent Role Category: IT Support Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Service Desk AnalysisTIS Service Desk C++Ccustomer serviceembeddedhelpdesk

Job description Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired bya collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizationsunlock the value of technology and build a more sustainable, more inclusive world Expertise in Azure infrastructure services (VMs, databases, storage, networking, etc.). Experience with Azure resource management tools and techniques (ARM templates, Azure CLI, PowerShell). Familiarity with Azure migration tools and services. Strong understanding of Azure security principles and best practices. Experience with Azure Active Directory and identity management. Experience with cloud migration projects, preferably including tenant consolidation. Strong communication, problem-solving, and analytical skills. Ability to work independently and as part of a team. Primary Skills Azure DevOps Terraform Kubernetes CI/CD pipeline Secondary Skills AWS (Cloud Platform) Cloud Platform Operations - Azure Cloud Migration Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of 22.5 billion. Role: DevOps Engineer Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: DevOps Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills continuous integrationkubernetesazure devopsterraformci cd pipeline cloud migrationmicrosoft azureci/cdazure securitycloud platformazure cloudazure infrastructuredevopspowershellawsazure active directoryinfrastructure services

Job description Primary Skills Mandatory Primary Skills: Strong hands-on experience in SAP WM (Warehouse Management) and SAP LE (Logistics Execution) with end-to-end implementation and support projects Expertise in warehouse structure setup, inbound and outbound processes, transfer orders, putaway strategies, and inventory management Knowledge of logistics execution processes including transportation management, shipment, and delivery handling Experience in handling physical inventory, cycle counting, and stock transfer processes Strong understanding of integration with SAP MM, SD, and PP modules for seamless logistics operations Configuration and customization experience in WM strategies such as FIFO, LIFO, and dynamic bin allocation Expertise in handling batch management, handling units, and serial number tracking within warehouse processes Experience in troubleshooting, process optimization, and providing business solutions for warehouse and logistics operations Secondary skills Knowledge of SAP EWM (Extended Warehouse Management) as an added advantage Understanding of RFID, barcode scanning, and automation in warehouse operations Basic knowledge of ABAP for debugging and troubleshooting issues in warehouse processes Exposure to SAP S/4HANA and its impact on WM and LE functionalities Experience with third-party logistics (3PL) integration and warehouse automation solutions Strong problem-solving skills and ability to collaborate with cross-functional teams for process Role: Functional Consultant Industry Type: IT Services & Consulting Department: Consulting Employment Type: Full Time, Permanent Role Category: IT Consulting Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills sap lesap wmbatch managementsap mminventory management inboundwarehouse managementwarehouse operationslogistics operationsoutbound processpp modulewarehousesap s hanasap ewmsddebuggingtroubleshootinglerfidabap

Job description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Payroll(HCM). Role: Technical Support - Non Voice Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Non Voice Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills PayrollHCMProduction technical supportproduct supportweldingteam managementteam leadingcustomer service