Job description We are seeking an experienced Technical Director to lead our software engineering teams in delivering innovative, high-quality products, with a primary focus on platform services supporting our OTT video streaming applications. Our suite of platform services are a core component within Deltatre s suite of cutting-edge solutions, designed to enable exceptional user experiences for our clients in the sports, media, and entertainment industries. This role specifically focuses on the core engineering aspects of our platform services, distinct from the platform layer and consumer applications managed by separate Technical Directors. Reporting to the VP of Product and Architecture, the Technical Director will provide technical and line management for engineering squads aligned to our platform services including Accounts, Entitlement, Subscription, Event Metadata, and Video Workflow orchestration ensuring successful delivery, adherence to best practices, and alignment with business goals. This role requires a strong technical background, exceptional leadership skills, and the ability to work collaboratively across cross-functional teams, including Product Managers, Product Owners, Architects, and QA. Key Responsibilities Technical Leadership Define and maintain technical direction for the engineering squads working on platform services, ensuring alignment with architectural principles and business objectives. Collaborate with architects to design scalable, secure, and maintainable solutions for our applications. Drive the creation and evolution ofkey platform services, working closely with AXIS, Forge, and Diva teams and their associated Technical Directors to ensure scalability, interoperability, and performance. Drive technical innovation and continuous improvement within the engineering teams. Delivery Oversight Ensure timely delivery of high-quality software that meets or exceeds client and stakeholder expectations. Monitor progress and performance of engineering squads, identifying and mitigating risks and bottlenecks. Oversee technical roadmaps in collaboration with Product Owners and Architects. Ensure the smooth integration of the platform services within the wider platform and consumer application portfolio. Team Management Lead, mentor, and develop a team of engineers, fostering a culture of excellence, collaboration, and accountability. Conduct regular performance reviews, provide constructive feedback, and identify professional growth opportunities for team members. Build a strong team dynamic through effective communication and conflict resolution. Cross-Functional Collaboration Work closely with Product Owners to define technical requirements and priorities for our platform services and ensure alignment with broader Deltatre product strategies. Collaborate with QA and Operations teams to ensure robust testing, deployment, and maintenance practices for our services and applications. Partner with other Technical Directors to ensure consistency and alignment across Deltatre s products and squads. Governance and Standards Ensure engineering squads follow best practices, coding standards, and architectural guidelines. Promote adherence to agile methodologies and DevOps principles. Monitor and report on key metrics, including code quality, system performance, and team velocity. Requirements Qualifications Bachelor s or Master s degree in Computer Science, Software Engineering, or a related field. 10+ years of experience in software engineering, with at least 4 years in a leadership or management role. Proven experience delivering complex software systems in a fast-paced environment. Strong technical expertise in software architecture, design patterns, and modern development frameworks,microservices architectures, and cloud-native solutions. Solid understanding of Agile methodologies, DevOps practices, and CI/CD pipelines. Familiarity with product management principles and collaboration with cross-functional teams. Skills and Competencies Technical Proficiency: Strong hands-on experience with progr

Job description Company Description We are a product based company that provides comprehensive software solutions for research facilities in Universities and Institutions worldwide. Please visit www.IdeaElan.com for more information. Job Description We are looking for a proactive and tech-savvy Account Manager to join our remote team. This role requires someone with exceptional communication skills who can confidently demonstrate our SaaS product to clients, answer queries, and support them throughout their journey. The ideal candidate will be the primary point of contact for customers, ensuring they understand the product s features and value. Key responsibilities Demonstrate and explain the features of our SaaS product to potential and existing clients. Serve as the first point of contact for client queries, providing timely and effective responses. Build and maintain strong client relationships through regular communication and follow-ups. Assist customers with onboarding, troubleshooting, and ongoing usage of the platform. Collect feedback from users and coordinate with internal teams to improve the product. Document customer interactions and maintain detailed records using CRM tools. Support client retention and ensure a positive customer experience throughout. Required Experience 2-5 years of experience in customer success, client support, or account management (preferably in a SaaS environment). Excellent verbal and written communication skills in English. Strong presentation skills with the ability to explain complex technical concepts in simple terms. Technically inclined and comfortable using web-based platforms and CRM tools. Ability to work independently and manage multiple client accounts simultaneously. Self-motivated, detail-oriented, and capable of handling a fully remote work environment Working Hours This is a full-time remote position that requires availability during 3:00 PM IST - 12:00 AM IST. Role: Customer Success Manager Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate PG: Any Postgraduate Key Skills UsageClient retentionSAASClient supportAccount managementCustomer experienceManagementTroubleshootingSoftware solutionsCRM

Job description [{"Salary":null , "Remote_Job":false , "Posting_Title":"Junior Executive - Customer Relationship Management" , "Is_Locked":false , "City":"Coimbatore South","Industry":"Real Estate","Job_Description":" Key Responsibilities: Assist CRM team in day-to-day customer coordination Follow up with clients for documents and payment schedules Maintain customer data and update records regularly Handle incoming calls, emails, and walk-in customer queries Support senior executives in reports and documentation Requirements Skills Competencies: Good communication and coordination skills Basic knowledge of MS Office (Excel, Word) Pleasant personality with a customer-centric approach Willingness to learn and grow in real estate CRM Benefits Employee Benefits: EPF, ESI, Mediclaim Insurance for Role: Account / Relationship Management - Non Voice Industry Type: Real Estate Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Non Voice Education UG: Any Graduate PG: Any Postgraduate Key Skills BasicJunior ExecutiveMediclaimExcelSenior ExecutiveEPFCRM

Job description Why does your role matter In the high-velocity world of gaming and Web3, operational excellence is the difference between vision and victory. Youll be the efficiency architect, diving deep into our India, US, and Web3/Token businesses to unlock hidden potential and drive transformative change as deployed. As a key member of the CoS team, youll wield AI like a superpower building tools that automate the mundane and amplify the strategic. Your work will turn complex chaos into streamlined systems, ensuring every initiative moves from ideation to impact at warp speed. Ready to be the operational force multiplier that propels us to the next level Biz Ops at Hike = High Standards/Clarity Execution Speed Force Multiplier Introduction At Hike, we re revolutionizing gaming and tech by blending innovation and immersive experiences. With our foray into Web3 gaming, we re exploring uncharted territories to create products that redefine fun and ownership. Join us as we make waves in this exciting new frontier. Hike Code ( Our core cultural values ) The Hike Code is our value system. We aim to live and breathe by these every single day. They inspire us to be the best we can be and they are weaved into every part of our decision-making, how we review performance, and much more. We have 9 core values: Top Talent in Every Role Both a quest for greatness shared values are important to us Owner not a Renter Proactive radically responsible. Everyone is an owner Pro-Sports Team Strength-based, results-driven with a "team-first" attitude Customer Obsession We exist to delight our customers Think Deeply Exercise Good Judgement Clear mind, obsession to simplify data-informed Build Make Magic Courage to walk into the unknown and pioneer new fronts Be Insatiably curious keep Improving Curiosity to acquire new perspectives, quickly Move Fast Be Dynamic Ruthless prioritization move fast Dream Big, Be Bold Think Long Term Courage to climb big mountains What We re Looking For. You think in systems, not tasks. 5-8 years of making complex things simple in high-growth startups. You see how A connects to B, which impacts C, and you can explain it to a five-year-old. Youre moldable yet mature. No handholding. No rigidness. You can learn "our way" quickly and make it your own. Youre a customer anthropologist. You dont just understand users; you can predict what theyll want before they know it. Same goes for internal users you sense friction before it becomes a fire. AI is your co-pilot, not your crutch. Youre already using ChatGPT, Claude, Zapier, and tools that dont even have names yet. You build solutions while others are still writing requirements docs. Youre intellectually honest. Deep thinking isnt about being smart its about being willing to be wrong and curious enough to find whats right. You execute like your life depends on it. You know the difference between motion and progress. Your bias is toward "done" not "perfect." Data tells you stories. Not just what happened, but why it happened and what happens next. You know which metrics are lying to us. Youre ego-free about scope. Strategic analysis in the morning, operational firefighting at noon, even handling diverse tasks outside traditional boundaries its all just work that needs doing. Youre comfortable being uncomfortable. High agency means you dont wait for permission, you dont need hand-holding, and you definitely don t do "thats not my job." What You ll Do Learn and replicate the "Hike Way" - Quickly internalize how the CoS operates and replicate that standard across everything you touch. Own CEOs Office initiatives end-to-end - When the CEOs Office hands you a project new market entry planning, competitive intelligence, user churn mystery you own it from insight to impact. Youre the closer who ensures strategic initiatives actually ship, not die in decks. Become our business archaeologist - Dig into our India, US, and Web3 operations. Find the gold everyone else missed. Understand why things work (or dont) from the customers perspective. Ship like clockwork - Turn brillian

Job description [{"Salary":null , "Functional_Area":"Sales / Business Development / Client Servicing" , "Remote_Job":false , "Posting_Title":"Sr - Client Partner - Digital Transformation" , "Is_Locked":false , "City":"New Delhi" , "Industry":"Technology" , "Job_Description":" Job Title: DigitalTransformation Sr - Client Partner Job Overview : Asa Digital Transformation Client Partner, you will play a pivotal role in Identifying, fostering, and incubating large-scale digitaltransformation projects for government entities, both at the central and statelevels. Primary responsibility will be to open doors with Ministries, States, UTs, and their departmentsby reaching out with focus on WGDT, WF outcome. There can 3 types of scenariosas below: o Have relationships and engagements sustain and grow (incross-sell, up-sell spirit). o Have some traction, achieve breakthroughs with initiatives andprojects. o New Clients, begin with cold calling. to establish and nurture strategic relationships withsenior-level officers (highest levels in government @ Bureaucratic level) withinthe government, understand their challenges and opportunity areas which can be transformedby leveraging the emerging technologies propose innovative digital solutions that can have a substantialimpact on government services and citizens lives. manage the initiatives and projects undertaken in alignment withWGDT, WF purpose. identify and develop startups with niche and innovativesolutions in alignment with WGDT, WF purpose and government requirements. Engage with WF marketing team to continually position the workundertaken by the team to continue to enhance the PULL factor. Working with/ knowing emerging technologies and its use caseswould be desirable. Prior experience of working with government ecosystem would addto credentials. Reporting : Thisposition will report to the CEO of Wadhwani Government Digital Transformationunit of Wadhwani Foundation. Location : Delhi. Theposition may require travel within India to engage with government clients atboth central and state levels. Key Responsibilities : 1. Government Engagement : Engage with Senior Government Officials: Build and maintainstrong relationships with senior-level officers and decision-makers ingovernment departments, ministries, and agencies of Central and few States. Understand Government Pain Points: Conduct in-depth discussionsand needs assessments to identify pain points, challenges, and opportunitieswithin the governments operations and service delivery. 2. Opportunity Identification : Identify Digital Transformation Opportunities: Stay updated onemerging technologies and their applications. Proactively identify areas wheredigital transformation projects can enhance government services, improveefficiency, and benefit citizens. Analyze Data and Trends: Utilize data-driven insights andindustry trends to recommend and prioritize digital transformation initiatives. Analyse government plans: Go through the plan documents ofvarious departments to identify are priority areas/sectors and opportunities. 3. Solution Proposals : Develop Project Proposals: Collaborate with our CTO andtechnology team to conceptualize and develop project proposals that addressgovernment challenges and leverage emerging technologies. Present Solutions: Effectively communicate project proposals togovernment stakeholders, highlighting the potential impact and benefits. 4. Relationship Management : Nurture Client Relationships: Continuously engage withgovernment clients to build trust, provide updates, and ensure their needs aremet. Networking: Cultivate and expand your network within thegovernment ecosystem, including industry associations, partner organizations,and relevant forums. 5. Business Acumen : Business-Level Understanding of Technologies: Stay informedabout new and emerging technologies, their applications, and their relevance togovernment operations. Financial Acumen: Understand the financial aspects of projectproposals, including budgeting, cost-benefit analysis, and return oninvestment. Qualifications andSkills : Ba

Job description Job Overview: Reflektive s Engineering team is responsible for building and supporting the services that run the Reflektive platform. The team also assists in scaling the engineering organization by participating in architectural design reviews, establishing best practices and procedures, and debugging problems across the complete stack. Reflektive has a couple of major initiatives to tackle in this year. Our tech stack, workflow, and team continues to adapt with changing business requirements. Initiatives this year may include optimizing our infrastructure for performance and cost, partnering with the development teams to achieve operational efficiency, redesigning our services for long term maintainability, delighting our customers by providing timely and effective resolution for their concerns, investing in automation and implementing strong security practices. You ll join a team where everyone, including you, is active in defining our technical roadmap. You ll work with product and engineering teams to understand our needs and learn how your skills can best make a difference. Responsibilities: Application Maintenance: Demonstrate customer first mindset by proactively identifying and addressing the issues even before customers report it. Provide timely and effective resolution for the issues reported by the customers. Backend Development: Lead the development of backend components, modules, and features primarily on Ruby on Rails tech stack and also be open to contribute in other tech stacks based on Python. Implement and maintain APIs, data models, libraries, and database structures to support application functionality. Performance Optimization: Identify and address performance bottlenecks, ensuring optimal system response times and resource utilization. Identify resource intensive operations and optimize it for performance and cost. Collaboration: Collaborate with frontend developers, product managers, and other stakeholders to integrate frontend and backend components seamlessly. Participate in code reviews to ensure code quality, adherence to standards, and knowledge sharing within the team. Security and Compliance: Implement and enforce security best practices to safeguard sensitive data. Stay updated on industry trends and emerging technologies to ensure compliance and security standards are met. Documentation: Create and maintain comprehensive technical documentation for the backend architecture, APIs, and development processes. Continuous Improvement: Proactively identify opportunities for process improvement and contribute to the evolution of development methodologies and practices. Qualifications: Overall 8+ years of experience with a focus on backend development using Ruby on Rails. In-depth knowledge of Ruby on Rails framework, database design, and API development. Strong understanding of software architecture principles, design patterns, and best practices. Experience with performance optimization, scalability, and security considerations. Experience in Relation database. Ex: PostgreSQL, MySQL Experience with Elasticsearch, Kinesis, Kafka (take out Storm) Excellent communication and collaboration skills. Bachelor s degree in Computer Science, Engineering, or a related field (or equivalent work experience). Open to explore new technologies. Ex: Python Bonus points: Experience working in an Agile and Scrum environment Familiarity with front-end technologies and frameworks(ReactJs). Experience with Python programming languages. Experience with cloud platforms and microservices architecture. Knowledge of DevOps practices and tools.(AWS, Kubernetes ) Web-based/SaaS company background Role: Blockchain Quality Assurance Engineer Industry Type: Engineering & Construction Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Quality Assurance and Testing Education UG: Any Graduate PG: Any Postgraduate Key Skills Computer scienceAutomationDatabase designPostgresqlMySQLDebuggingAgileWorkflowScrumPython

Job description Job Summary: The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including daily metrics monitoring, triggering on field support to sellers and audits, stake holder management, within and outside of Amazon, rolling out of new processes, and running central control centres. The job requires someone who has a larger picture of customer experience in mind and a high willingness to take ownership. The job requires a person who has skills in identifying patterns and any disruptions in it along with ability to scrutinize details and foresee the implications of the data. This team supports inbound and outbound operations via voice and non-voice channels. The candidate must be ready to work on weekends and in shifts. Roles and Responsibilities: 1. Remotely monitor efficient functioning of the assigned sites via out bound call, emails and by coordination with field executives 2. Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations 3. Train and direct sellers for execution and adherence of norms and practices 4. Devise and deploy SOPs, analyse data, and propose features and processes, which focus on improving the Seller experience 5. Willing to work on weekends - Bachelors degree in a quantitative/technical field such as computer science, engineering, statistics - Experience with Excel - Experience with SQL read more Key Skills Computer scienceOutboundCustomer experienceStakeholder managementStatisticsOperation Support ExecutiveMonitoringSQLRecruitmentAuditing

Job description Amazon s AMZL team is seeking highly skilled and motivated person to help develop and implement a world class security program for our AMZL (last mile) network which will ensure that our customers receive the items they purchase on time and at the best possible cost. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. The LP Specialist II - AMZL, will be responsible for partnering with respective stakeholders and program teams spread across various cities within a region to execute company security policies and provide security services to asset (lives, inventory in transit and within sort center, buildings, equipment, data, & intellectual property) protection within the assigned location and the surrounding geography. The LP Specialist II is a key member of the AMZL (last mile) working with the Regional team as well as cross functional teams throughout the organization. The role will require: (1) Performing risk assessment of site & operation model and frame mitigation measures. (2) Possessing a thorough understanding of central/state security issues and demonstrate excellence in ability to implement and ensure sites compliance with company security policies and any industry or merchant requirements. (3) Completing and/or coordinating the final test and acceptance of site security systems that leverage our access control system. (4) Establishing and implementing effective, predictable, measurable procedures/processes and prevention programs impacting losses, pilferage, accident trends and conduct job hazard and job safety analyses (5) Performing frequent site security audits to identify all non-compliance equipment and/or processes at the site. Implement solutions to eliminate exposure to these risks and prevent injury. (6) Ensuring guarding vendor(s) have clear understanding of expectations and hold them accountable to deliver on them and meet or surpass service level agreement requirements. In addition, work with the guarding vendor s management to ensure that they recruit, hire, and retain candidates who raise the performance bar of the security services organization (7) Building and deploying security training programs. (8) Serving as department s liaison and security subject matter expert (SME). (9) Effectively addressing safety and security incidents including potential and actual work place violence incidents per policy as well as conducting testing of the incident response plans. (10) Enhancing, tracking, and reporting on metrics which are key performance indicators. (11) Coordinating with various support teams such as the Worldwide Operations Security Team, IT Security, and Network Engineering as needed (12) Utilizing Kaizen, Lean and Six Sigma methods to drive process improvements and increase efficiency. 1. Minimum graduate with 5 years plus experience in investigative or loss prevention field, preferably in a multinational environment OR 2. Minimum 10 years of armed forces/ law enforcement experience with at least 2 years of corporate. 3. Security/Loss Prevention Experience. (a) Strong analytical and problem solving skills. (b) Advanced level of computer literacy including proficiency in MS office package. (c) Strong communication and writing skills with knowledge of english and vernacular language. (d) Demonstrated ability to deal with business tools & understand business metrics. (e) Demonstrated ability to perform in pressure environment with adherence to timelines. (f) Critical thinking & attention to detail of a narrative. (g) Strong interpersonal skills & proven experience in managing stakeholders and vendors. (h) Strong business ethics, discretion. 1. Proven ability to work with and effectively persuade facility site leaders and other key departments within the organization. 2. Analytical leader experienced in performance based, action and results oriented management, strong project manager and effective problem-solver. 3. Strong familiarity with data bases (querying and analyzing) such as SQL, MYS

Job description SUMMARY Looking Both Fresher/Exp candidates ready to work in blended Process in Leading KOLKATA MNC , Salary upto 4 lpa Requirements Requirements * Any Undergraduate / Graduate fresher and exp with excellent english communication can apply * Should have excellent communication (read/write/speak) * Should be smart and have convincing skills * Doing outbound calls and providing information * Selling products and promos * Helping customer * Comfortable to work in rotational shift Benefits Benefits Direct Company payroll , PF+ESI+Incentives , Telephonic interview Role: Bilingual / Multilingual Support - Voice / Blended Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: Any Graduate Key Skills bpovoiceshortlistingprocessprovidingscreeningsalary negotiationmasscustomer careproduct saleshrsdblended processsmartsourcingcustomer supportit recruitmentrecruitmentoutboundenglishtelecallingsellingpayrolltelephonic interviewcommunication skills

Job description Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation New Associate Qualifications:Any Graduation Years of Experience:0 to 1 years About AccentureAccenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serve Good Customer Support Experience preferred with good networking knowledge Manage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation. What are we looking for Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serve Good Customer Support Experience preferred with good networking knowledge Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation Role: Telecom - Other Industry Type: IT Services & Consulting Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: Telecom Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills project managementnetworkingcustomer supportbillingnetwork operations switchingnetwork engineeringprogram managementbusiness analysisroutingtechnical supportproduct managementdelivery managementsaastroubleshootingagileawsccna