Job description Proposed Grade Band B2 Primary Skill (Technical Skill) Cisco IP Telephony and SIP Protocol Secondary Skill (optional) SBC (Audiocodes/Ribbon), MS Teams Voice, Solarwinds Educational Qualifications B.E. / B.Sc./Dip. Role & Responsibilities Experienced in IP Telephony Environment of an enterprise impacting 4000+ users Handling L2 incidents or escalated tickets from L1 team Participating in Major Changes and guide the L1 Team Run the system heath check procedures & provide inputs to L3 teams Maintains and monitor network utilization and make necessary changes whenever required in Technical Transition & Documentation skills (Onsite to Offshore) Log onto Network element, Analyze, Trouble shoot & Diagnose root cause of the Incident and provide Temporary work around, including Activation of backup Circuits etc. Contribute to KEDBs, SOPs and participate in SIPs being driven by the delivery Skills Must have Nice to Have Technical Skills (Core & Top-Up) Good understanding of IP Telephony Protocols such as SIP, H.323 Protocols Network monitoring tools like Solarwinds, Prognosis , etc Knowledge on QoS Configuration and administration Ability to understand and validate network troubles / faults in one or more of the following domains/Technology: o VoIP Switches o CISCO IPT o Session Border Controller o Solarwinds Voice Switching: TDM, VoIP, Call processing, Trunking, Signaling, SS7 Exposure to CISCO Unified Communication Solution Implementation and administration H/W troubleshooting & Vendor coordination Solarwinds. MS teams Voice Skills Must have Nice to Have Process & Tools Remote system administration Should be able to give inputs to automation and reduction of manual efforts through Scripting/tools Understand the Incident, Change & Problem management Work along with Team for Capacity Planning Vendor Management Behavioral Skill Supporting escalated tasks/incidents Fair Written & Verbal Communication Skills Good team player Ready to work on 24*7 environment Experience of handling global customers Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Voice Admin. Role: Network Manager / Administrator Industry Type: IT Services & Consulting Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: IT Network Education UG: B.Sc in Any Specialization, B.Tech/B.E. in Any Specialization, Diploma in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Network Administration Remote

Job description Role & responsibilities Installation, Configuration and Administration of all Server/UTM/Wi-Fi Access Point/CCTV Camera. Co-ordination with Vendors, Hardware / Software Purchase. Maintenance of Hardware / Software Inventory. Administration & maintenance of LAN/WAN. Shall be responsible for smooth facilitation of hardware and software services. Complete monitoring of service environment including remote administration. IT Infrastructure. Plan and implement network security. Create, change and delete user accounts as per request. Providing computer support services both for software and hardware for College employees/students and ensure the smooth functioning of computers/laptops. Setting up of computers and software system installation for various computer applications and programs. Maintenance and upgrading of computer systems on offering recommendations on upgrades needed. Investigate user problems, identify their source, determine possible solutions and test/implement. Establish and perform maintenance requirements and effects on system availability. Monitoring of server and clients. 15. All Computer Center Work (All Lab/CC Office report & Record)&Troubleshooting routine problems. 16. Lab Maintenance (Computer/Printer/UPS/LAN) 17. Server Backup, Maintenance Update/Hardware/Software/LAN/Other application). 18. Daily Wi-Fi Access Point Check. 19. Internet ISP Bandwidth Check. 20. Video Conferencing. 21. Live Face book streaming. 22. Bio Metrics Attendance operate & Maintenance (Girls/Boys Hostel). 23. Token Machine at Reception 24. TDS Tally Software Maintenance. 25. Laptop Installation 26. Digital signage troubleshooting at reception. 27. Lab Class conductance &Maintenance (Computer/Printer/UPS/LAN). 28. Auditorium sound and light duty 29. CCTV Maintenance, LCD Projector Maintenance, UPS Maintenance, Printer Maintenance. 30. All Users Complain Maintenance (Hardware/Software/LAN). 31. Auditorium sound and light duty 32. Other Outdoor Duties, as and when required Preferred candidate profile Gratuate with minimum 2 years of relavent experience Interested candidate can share their profile on hr.mn@its.edu.in with Subject Line: CV for IT Staff Concern Person: Ritvik Chauhan Manger-HR 8447744046 Role: IT Support - Other Industry Type: Education / Training Department: IT & Information Security Employment Type: Full Time, Permanent Role Category: IT Support Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills IT Support System AdministrationNetwork TroubleshootingNetwork SupportSystem Support

Job description Accelleron 24x7 global service desk is looking for high caliber IS Support Specialist who provides defined services to the internal customers with best quality in the most efficient way. An IS Support Specialist endeavors to continuously improve upon the process & delivery of IS Support to Accelleron Turbocharging IS users across the global by helping users on issues which are escalated by IS support analyst or directly assigned to them , with the aim to meet the expectation of users and provide harmonious and delightful services to internal customers across the globe from India. Your responsibilities Receives requests and incidents escalated from tier 1/scheduled work. Works to resolve technology issues that require deeper knowledge. Identifies trends in incidents to support problem management. Ensures prompt service response through the monitoring and management of the intake of all incidents and support requests through all accepted channels (phone, email, ticket system/web portal, walk up). Determines impact and urgency of an incident and support request to determine priority. Conducts initial triage/troubleshooting on a wide range of technology issues. Escalates unresolved requests and incidents to higher tiers. Provides deskside support. Build and maintain advanced skillset/knowledge in troubleshooting, infrastructure, and application suite. Provide L1 and L2 support to User Globally. Assign Access to Share mailbox, Distribution list, security group in Azure AD Able to resolve Office365, Network, login , DNS related issue . Deploy windows update and application using SCCM servers. Should create New Users in Active directory and assign license into Office365. Knowledge sharing, including training tier 1 employees and cross-training peers. Author, edit, and QA knowledgebase articles. Your background B.Tech / B.E., BCA, MCA Firm attitude towards delivering end-to-end high-quality services and customer satisfaction. Expertise on supporting at least one of these: O ffice 365, A ctive Directory , Network Troubleshooting, Azure AD, Remote Desktop Troubleshooting, SCCM , Firewall . 5 + years of work-experience in IS Support helpdesk as L2 support, preferably using an ITSM tool. Good on verbal-written communication (English). Shift work would be required . Should have good interpersonal skills and be able to deal and respect different cultures across the globe. Your Benefits Attractive compensation & benefits Employee Assistance Program Global parental leave program Flexible working model We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron.com . Accelleron Data Privacy Statement: accelleron.com / privacy-notice / candidate Role: Network (Support) Engineer Industry Type: Industrial Equipment / Machinery Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: IT Network Education UG: BCA in Computers, B.Tech/B.E. in Production/Industrial PG: MCA in Computers Key Skills HelpdeskRemote desktopActive directoryProblem managementDNSWindowsTroubleshootingSCCMMonitoringFirewall

Job description Must Have Skills Windows Servers | Domain Controllers | Active Directory | Azure Active Directory | Group Policy Enterprise Proxy Solution - Preferably Zscaler or Netskope. Inline CASB, Web DLP. Zero Trust Platform (Zero Trust Application Access / Zero Trust Remote VPN) Privilege Access Management (PIM/PAM) Basics of hardware, networking, IP addressing, VLAN, LAN, WAN, MPLS Endpoint Security Management. Preferably EDR/XDR CS Falcon, Sentinel One, MS Defender for Endpoint, DLP, ATP, Web Security. Good in Soft skills, logical and analytical thinking, troubleshooting and problem management, ticketing systems, SLA Management, Good to have Azure information protection Microsoft Enterprise Mobility and Security Office 365 Security administration Cloud Computing Basics with Azure / AWS Security administration Web Application Firewall management. Qualifications Basic Graduation and Proficiency in technology areas mentioned. Professional Certifications would be an added advantage. Qualifications Basic Graduation and Proficiency in technology areas mentioned. Professional Certifications would be an added advantage. Role: Network (Support) Engineer Industry Type: IT Services & Consulting Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: IT Network Education UG: Any Graduate PG: Any Postgraduate Key Skills WANVPNLANActive directoryProblem managementWindowsVLANTroubleshootingmicrosoftMPLS

Job description remote typeOnsitelocationsPuneposted onPosted Today job requisition idR-048160 The Red Hat Global Support Services (GSS) team is seeking a Project Manager in Pune, India. In this role, you will be instrumental in managing the day-to-day operations of customer cases, ensuring strict adherence to Service Level Agreements (SLAs), and fostering effective cross-team collaboration. Your responsibilities will extend to the critical task of scheduling and rostering our team of associates to maintain continuous 24/7 coverage. Flexibility to work in various shifts based on evolving business needs is essential. Furthermore, you will play a key role in providing insightful analysis, actionable insights, and comprehensive status updates to business leaders on operational performance and coverage. What you will do Oversee and manage the daily operations related to customer cases, ensuring smooth workflow and timely resolution. Actively monitor and ensure adherence to established Service Level Agreements (SLAs), proactively identifying and addressing potential risks. Facilitate and promote effective collaboration and communication across various internal teams to achieve operational goals. Develop and manage efficient scheduling and rostering of associates to guarantee uninterrupted 24/7 operational coverage. Demonstrate flexibility and adaptability to work in various shifts as required by business demands. Conduct thorough analysis of operational data to identify trends, areas for improvement, and potential challenges. Develop and present clear, concise, and insightful reports and status updates on operational performance and coverage to business leaders. Contribute to the development and implementation of strategies to optimize operational efficiency and effectiveness. Proactively identify and resolve operational issues, escalating when necessary. What you will bring Proven experience in a project management or operations management role. Strong understanding of Service Level Agreements (SLAs) and experience in ensuring adherence. Excellent organizational and time-management skills with the ability to prioritize and manage multiple tasks effectively.1 Demonstrated ability to develop and manage schedules and rosters, preferably in a 24/7 operational environment. Strong analytical and problem-solving skills with the ability to interpret data and generate actionable insights. Excellent communication and2 interpersonal skills, with the ability to effectively collaborate with cross-functional3 teams and communicate with business leaders. Flexibility and willingness to work in various shifts as per business requirements. Proficiency in relevant project management tools and software. #LI-SH4 About Red Hat is the worlds leading provider of enterprise software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Role: Project Manager Industry Type: IT Services & Consulting Department: Project & Program Management Employment Type: Full Time, Permanent Role Category: Other Program / Project Management Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills project managementmanagement skillsservice level agreementopen sourceproject management tools contract managementms projectprogram managementpmpcontract draftingdelivery managementscrumagileproject planningjiraagile methodology

Job description Sales Executive Job ID 308403 Date posted 05/31/2025 Location : Gurgaon, India Category SALES Job Status Salaried Full Time Job Purpose and Impact The Sales Executive will participate in face to face and remote selling to new and existing customers, selling directly or indirectly through various sales channels. In this role, you will help assess customer needs and suggest appropriate products, services and solutions. Key Accountabilities Help develop and deliver sales bids, proposals, presentations and participate in conducting product demonstrations. Help identify and contact prospective customers. Build customer relationships that help generate future sales and repeat business. Apply broad theoretical job knowledge to sell directly to customers. Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff. Other duties as assigned Qualifications Minimum Qualifications High school diploma, secondary education level or equivalent Role: Direct Sales Executive Industry Type: Food Processing Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: Retail & B2C Sales Education UG: Any Graduate PG: Any Postgraduate Key Skills AdministrationSalesBankingCustomer supportSales ExecutiveSupervisionRecruitment

Job description Job Title: CS Agent Aramya is a size-inclusive women's ethnic wear brand committed to delivering comfortable, stylish, and beautiful daily wear at affordable prices. With $9 million in funding from Z47, Accel, and marquee angel investors, we are expanding rapidly, driven by in-house designing, manufacturing, and deep customer insights. Our exponential growth in the past few quarters reflects the love our customers have for the brand, and were excited to accelerate this journey further. To support this growth, we’re looking for a passionate and proactive Customer Support Agent to help us deliver exceptional customer experiences. Expectations: Respond promptly and accurately to customer queries via phone calls, chats, and other communication channels. Gather valuable customer feedback and insights through calls and share notes with Product, Sales, and Marketing teams to drive continuous improvement and innovation. Update internal databases with information related to technical issues and productive discussions with customers, ensuring a seamless support experience. Monitor customer complaints on social media platforms and promptly reach out to provide resolutions, demonstrating empathy and understanding. Coordinate with Delivery Partners to ensure the timely dispatch and delivery of products, proactively addressing any logistical challenges that may arise. Connecting with the reporting manager or highlighting cases for faster resolution or escalated or long pending issues. Adhering to all the set SOPs and executing all assigned tasks diligently to ensure 100% customer delight. An Ideal candidate MUST have: Experience in a Customer Service role in a D2C e-commerce company, preferably with women customers. A functional laptop and mobile. Strong interpersonal and communication skills - English & Hindi is a must. Any extra language is a bonus. Comfortable with technology: Shopify, Google Sheets, Task Management tool. Proficiency at suggestive selling and converting negative customer experiences to positive ones. Salary: Up to 25,000/month Location: It’s a remote opportunity Type: Contractual Role: Customer Success Associate Industry Type: Textile & Apparel (Fashion) Department: Customer Success, Service & Operations Employment Type: Full Time, Temporary/Contractual Role Category: Customer Success Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Customer ServiceCustomer CareVoice ProcessChat Process Communication SkillsCustomer SupportCustomer Handling

Job description Sapiens is on the lookout for a Account Manager (Customer Support) to become a key player in our Bangalore team. If you're a seasoned Account Manager pro and ready to take your career to new heights with an established, globally successful company, this role could be the perfect fit. Working Model: Our flexible work arrangement combines both remote and in-office work, optimizing flexibility and productivity. This position will be part of Sapiens Digital (Delivery) division, for more information about it, click here: Experience and passion for modern web development technologies and techniques React 16 / Angular (4,5,6), Automated Unit Testing, HTML, CSS Modules / Styled Components, etc. Advantage. Knowledge in modern architectural methods and patterns such as Cloud Computing and Containers (Kubernetes, Docker) - Advantage Public cloud experience (Amazon, Azure, Google) - AdvantageWe are looking for a highly motivated and experienced IT Account Manager with a strong background in the insurance domain to join our team. The ideal candidate will be responsible for managing client relationships, ensuring customer success, and driving the adoption of our IT solutions. Job Description Develop and maintain strong relationships with existing BAU clients. Understand client needs and provide tailored IT solutions to enhance their business operations. Collaborate with cross-functional teams to ensure successful implementation and support of IT services. Monitor client satisfaction and address any issues promptly to ensure a positive customer experience. Conduct regular check-ins and business reviews with clients to assess their needs and identify opportunities for growth. Stay updated on Sapiens digital product update/ upgrades, industry trends and best practices to provide valuable insights to clients. Prepare and present reports on account status and performance. Strategic thinking forecast, plan and scale the team in an efficient manner to meet future demands Expand - Identify opportunities for improving the customer experience, provide additional value and provide feedback to relevant teams and departments. Plan and execute Continuous Digital Upgrade strategy Analyse customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies. Lead the engagement with a proactive and continuous improvement approach. Voice of the customer - Represents the customer and creates the customer centric view within the global organization Serving as an escalation point to support teams & the customer Possessing excellent product knowledge to enhance customer support. Handling customer complaints /concerns professionally to maintain good customer relationships Education: BE/MS/MCA or higher degree in Computer Science or an equivalent field. Experience: 12+ years of overall experience IT experince in relevant technologies with a strong track record of delivering complex projects throughout the lifecycle. 5+ years of experience in Support & customer Relationship management roles or similar. Proven experience as an Account Manager or similar role in the IT industry, preferably within the insurance domain. Strong understanding of IT solutions and their application in the insurance sector. Excellent communication and interpersonal skills. Ability to manage multiple accounts and projects simultaneously. Customer-focused mindset with a passion for driving customer success. Technical Skills : Soft Skills : Familiar with ITIL processes and their definition, tools and implementation (Service Now) Improving the customer experience also extends further than dealing with complaints. They can also enhance the customer experience by informing clients of new and existing company products/ services that the customer may benefit from. Ability to recognise the patterns in customer behaviour and develop new strategies for business growth. Ability in dealing with complaints. But it should be viewed as an opportunity to surprise and delight a customer when they are coming from a place of

Job description Title: Senior Air Quality Scientist Location: Noida / Bengaluru / Remote - Supporting WSP Canada (BC/Yukon Region) Business Line: Environmental Management The Opportunity: WSP s BC/Yukon Environmental Management team in Canada is seeking a Senior Air Quality Scientist to join our growing air quality practice through the International Centre of Resource Capability (iCRC) in India. You will play a key role in delivering air quality consulting services across a wide range of industrial and regulatory projects in British Columbia and Western Canada. The successful applicant will operate within a team of environmental professionals in Noida and will be part of WSP Canada s Earth and Environment business, delivering the highest standards of technical work and aiding the continued success of the air quality team by being an integral part of our client focused delivery of projects. You will be joining a well-respected, large and dynamic team with a wide range of clients across different markets and sectors including national and local government, industrial, commercial and scientific sectors. There will be opportunities for the applicant to develop their consultancy skills and undertake air quality modelling, providing input to technical reports and the costing and writing of proposals and other more complex tasks. Responsibilities The successful applicant would be responsible for many of the following: Conduct air emissions inventory and dispersion modelling assessments (e. g. , using CALPUFF, or AERMOD) for regulatory and permitting projects. Preparing data inputs for modelling and processing the results from such modelling Perform quality review and statistical analysis of meteorological and ambient air quality data. Assist in preparing permit application packages (e. g. , Form D series) and environmental submissions for Canadian regulators. Peer-review and support junior team members within the iCRC on modelling and documentation tasks. Collaborate with the Canadian team on a daily basis to define scope, share feedback, and meet project timelines. Contribute to internal tools, QA/QC templates, and modelling documentation processes. Assist in preparing high-quality technical figures, charts, and maps using Excel and GIS software. Actively promoting knowledge sharing with an inclusive nature, developing working relations with all aspects of WSP, gaining internal clients along the way. Preparation of material supporting marketing and bidding Supporting more senior colleagues with ad-hoc project tasks Key Competencies / Skills Essential Skills We d love to hear from you if you have these essential skills: Bachelor s or master s degree in an environmental, scientific, engineering or related discipline Have at least 5 years experience in in air quality consulting, emissions assessment, or environmental permitting. Expertise with air dispersion models (e. g. , AERMOD, CALPUFF) and emissions estimation tools (e. g. , AP-42, SCREEN3). Strong English communication skills, including technical writing and reporting. Willingness to work partially aligned with the Pacific Time Zone (Canada) to support real-time collaboration with Canadian teams. Advanced proficiency in Microsoft Excel and data QA/QC workflows. Are skilled and experienced in statistical and spatial data analysis Proficiency in GIS tools (ArcGIS, QGIS) or data scripting languages (Python, R). Are ambitious and appreciate the responsibilities associated with undertaking work in highly technical subject areas Ability to mentor junior team members and ensure consistency and quality of deliverables. Are a good team worker with excellent and demonstrable attention to detail Are confident and highly motivated, with good and proactive communication skills and the ability to work independently as well as part of a team Desirable Skills Knowledge and experience preparing Canadian regulatory submissions (e. g. , BC ENV, Metro Vancouver) Understanding of Canadian air quality regulations and permitting pathw

Job description Background: An Instrument Maintenance Engineer in a senior position, will act as a reliability engineer who will be a technical resource in performing criticality and assigning strategies for all equipment in oil gas plant. Requirement: Responsible for the overall integrity and reliability of all Electrical Installations, Systems and Equipment for the company Integrate best maintenance technologies into predictive and preventive maintenance programs. Provide engineering support to maintenance and operations including troubleshooting, problem solving, cost estimating and implementation of electrical design solutions Develops and optimizes PMs for all the electrical equipment including EX equipment will on a scheduled base, revisit the active PMs and validate using sound RCM methodologies. To review and approve the , Line diagrams, PIDs, Data Sheets, and SAP Work Order History of Inspection Reports Database management using Meridium, SAP and other Document Control Databases Should be able to perform criticality assessment for all mechanical equipment Instrumentation / Process Engineering, Reviewing Process Instrumentation Diagrams (PID), Instrument Location Diagrams, Instrument Data Sheet, Instrument Installation Drawing and Cable Schedule. Maintenance of field Instruments and knowledge of Calibration of all field instruments Knowledge of control systems like: Distributed Control System, PLC based Emergency shutdown systems, PLC based Fire Detection and Alarm systems, Installation, calibration, commissioning and maintenance of field Instruments: Control valves, Motor operated Actuators, Remote Operated Shut off Valves (XZV), Transmitters, Flame/hydrocarbon gas detectors, Ultrasonic Flow meters, Pressure/temperature gauges. Reviewing Cause Effect chart and preparation/reviewing of ESD logics of plc. Preparation of Maintenance plan and schedule Viz. Preventive maintenance, predictive maintenance and breakdown maintenance schedule for various Instruments. Have to perform Criticality assessment Required Qualifications Competencies: Engineering degree ( Instrumentation or Mechanical) 5-8 years of experience in related industry (refining/petrochemical/LNG/oil gas) Knowledge in Reliability Centred Maintenance, preferably in Meridium and/or criticality assessment Working experience in SAP, PM and MM Modules knowledge is preferred. Fluent English written and oral communication / interpersonal skills Experience with PIDs, equipment data sheets, interpreting vendor manuals, Good interpersonal skills and working collaboratively with the -other teams Experience with Office applications (Word, Excel, PowerPoint) Work Experience G ood to have skills: Exposure to Upstream Facilities Engineering activities Experience with SharePoint for document management Experience with Meridium Experience with SAP Role: Instrumentation Engineer Industry Type: Engineering & Construction Department: Production, Manufacturing & Engineering Employment Type: Full Time, Permanent Role Category: Engineering Education UG: Any Graduate PG: Any Postgraduate Key Skills Electrical designSAPLNGControl valvesInstrumentationDocument managementTroubleshootingPetrochemicalPreventive maintenancePredictive maintenance