Job description Job Summary: The Back Office Associate supports the business by handling data entry, report generation, and coordination between teams. Key Responsibilities: Input and update data into internal systems. Prepare daily, weekly, and monthly reports. Ensure data accuracy and confidentiality. Coordinate with other departments to fulfill operational requirements. Qualifications: Bachelor's degree in Commerce or similar field. Excellent MS Excel skills. Strong attention to detail and time management. Role: Back Office - Other Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Back Office Education UG: Any Graduate PG: Any Postgraduate Doctorate: Doctorate Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills Back office support data entry operationreport generationdata processingdata entryoffice coordination

Job description Duration: 6Months Job Type: Contract Work Type: Onsite The top 3 responsibilities: 3+ years exp Setting up listening sessions with labels and artists with internal team members (programming) during their office hours Program management - getting inputs from teams and creating plans using established templates Social/editorial content Approvals for Song Usage from labels in the established template PR Questionnaire Sharing and Approvals (for all Gold & Platinum plans) Addressing queries from Labels and Artists on song placements Collecting Screenshots of O&O promotions - Playlist/ Faceout placements, push notifications, collab posts - All to flow into QBR and monthly reports Tracking social numbers for all collabs and posts enabled for NR - for assessing impact Sharing social and content assets from artists and labels to social teams and schedule collab posts Sharing Label Recommendations and Catalog Promotional Suggestions to Programming and Marketing teams Maintaining and updating daily, weekly and monthly trackers of plans executed with different artists and labels on maestro for post evaluation documentation Leadership Principles: Customer obsession, Bias for action and Insist on highest standards Role: Program Manager - Technology / IT Industry Type: IT Services & Consulting Department: Project & Program Management Employment Type: Full Time, Permanent Role Category: Technology / IT Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Program management risk managementproject managementpmpoperations managementstakeholder managementdocumentationworkforce managementproject planningbudgeting

Job description Greetings from Reliance Jio, Here's your opportunity to join a Social Media Process. WORK FROM HOME Hiring from Delhi, Mumbai and Pune. Roles and Responsilbility : Blended Process 24*7 Rotational shift, 6 days working & any 1 rotational week off Age criteria up to 40 years Graduates and undergraduates both can apply. Hiring candidates with Excellent Verbal and Written English communication skills. Should have good understanding about twitter (Twitter Knowledge is must) Experienced (BPO) candidates preferable. Immediate Joining. Note - Kindly go through the requirement carefully, if eligible, then apply. Interested candidate can Whatsapp their resume at 7021647972 Role: Voice / Blended - Other Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: Graduation Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills Us Voice ProcessInternational BPOInternational Calling Us CallingUS ProcessInternational Call CenterInternational VoiceInternational ProcessInternational Voice Process

Job description US Background Verification - outbound call Shift Window : 5.30PM to 6.30AM (Any 9.5hrs) Week Offs : Sat/Sun Salary : Hsc -fresher -17k Grad - 18k Experience: up-to 22k Grad/Undergrad fresher or any 6 months of Experienced. Work from Office Work Location: LOMA IT Park, Ghansoli Role: Voice / Blended - Other Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: Graduation Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills Background Verification BgvBackground ScreeningUS ProcessEmployee VerificationVerificationVoice ProcessUs Voice ProcessInternational Voice Process

Job description Hello, Greetings from Hexaware, Hexaware is pleased to invite you for the role of Back Office executive. Please find below JD for reference. Experience required: 0 to 2 years Job Timings: Night shift JOB DESCRIPTION: Completing data entry tasks with precision and accuracy Providing administrative support, such as organizing meetings and scheduling managing correspondence Creating reports and presentations Overseeing payroll, human resource, accounting, and finance activities Ensuring the confidentiality and security of sensitive information Role: Back Office - Other Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Back Office Education UG: BCA in Any Specialization, BFA in Any Specialization, Diploma in Mechanical, Electrical, Electronics/Telecommunication, Any Graduate, Other Graduate, B.Com in Commerce, B.B.A/ B.M.S in Any Specialization Key Skills Skills highlighted with ‘‘ are preferred keyskills fresher Communication SkillsFresher Graduate

Job description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs AreaMortgage Application Processing RoleAssociate Analyst BandAA Required Experience0-2 Years of overall experience, Essential Hiring Skills: Good understanding of the UK mortgage market with experience of handling mortgage applications Experience in the validation of customer data and documentation with history of correctly identifying AML, CDD and fraud concerns Experience of working within a high paced environment, managing high volumes with prioritisation skills ensuring KPIs and SLAs are adhered to Ability to work collaboratively with the onshore teams through effective communication skills Strong attention to detail, utilising your knowledge and support tools to progress mortgage applications correctly Strong verbal and written communication skills to ensure a smooth experience for Brokers and customers Have a proactive and professional approach to drive a right first-time outcome for the customer Ability to support and develop team colleagues by training and collaboration across the team Compliance with monthly quality checks ensuring accuracy on cases worked Understanding of UK legislation Very strong interpretation and articulation skills Excellent Keyboard skills and should be familiar with working on a laptop Strong typing skills with a minimum of 45 words per minute 100% shift adherence and demonstrate flexibility to work in shifts Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Mortgage( DM). Role: Non Voice - Other Industry Type: Software Product Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Non Voice Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills amlarticulateprocess compliancetechnical supportmortgage project managementoperations managementteam managementphotoshopinstructional designquality checkprocess managemente-learningteam leadingillustratorflashsla managementitil

Job description Purpose of the role: To take charge of panels under the Worldpanel umbrella and its execution by coordinating with multiple stakeholders internal and external. Roles Mission On a day-to-day basis, you will involved in planning and execution of the project interms of data acquisition, and will be exposed to real-time consumer purchase data, with the objective to make business sense out of them. You will partner with a team of ambitious and talented people from our local and global experts to co-develop the tools and methodologies for the business context. You will work closely with our field operations, analytical and client servicing to translate the business question into tangible project data delivery. In the short term, youll learn various ways of managing smooth field operations , study planning and meaningful data capturing and will get involved in future-proofing existing projects. In the long-run, you will work with the project team, operational leaders and other big- data partners to launch new product and solutions for the company. WHAT'D YOU DO: Coordinating with all stakeholders. Arranging Material & Conducting briefing session Ensuring Project timeliness. Ensuring all instructions are followed on field. Creating /maintaining & implementing field budgets Organizing field visits - self and others Ensuring and working towards quality data from field. WHAT'D BRING: Personal traits: stimulated by creative problem solving, comfortable with number, comfortable with ambiguity, work well autonomously but also happy to sit as part of a team, can focus on one specific task and not getting bored by the task, willing to learn and able to learn fast. Professional skills: excellent communication skill as youll need to explain the complex business question or issues to people who might not have the background; influencing the others in a rational way; creative thinking and solution-oriented; familiar with excel and powerpoint definitely a must-have. (1) Academic background: Bachelor degree or above. (2) Good communication Skills (Written & Verbal) (3)Proactive in nature (4)Quick learner (5)Collaborative Work experience: Fresher or 1 year of work experience is preferred. Fresh graduate with quick learning is welcome Inquisitive, with critical thinking, and demonstrate a genuine passion for consumer behaviour. Enjoys actively looking for new and more efficient ways of improving processes, raising standards, reducing errors, and overcoming omissions. Is proactive, optimistic, and willing to get involved to achieve the team's goals and objectives. Is highly collaborative and adaptable with the ability to work effectively within different cultural and technical environments. Possesses outstanding communication and interpersonal skills in order to comfortably connect with partners at all levels across the organization and facilitates discussions in a constructive manner. Role: Operations - Other Industry Type: Advertising & Marketing (Digital Marketing) Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Operations Education UG: Any Graduate PG: Any Postgraduate Doctorate: Doctorate Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills Field Management Operations Project managementclient servicingfield operationscommunication skills

Job description Opening for US Background Verification "NEED EXCELLENT ENGLISH COMMUNICATION" Salary upto 23K In-hand depending upon last drawn FRESHER'S ARE ALSO WELCOME Shift timing: - 5 PM to 7 AM (Any 9.5 hour shift with one way cab facility) Working Days: - 5 Week Offs: - 2 fixed week off Graduate/Undergraduate with minimum 6 months of Background Verification experience is Mandatory Round of Interviews: - HR Round Operations Hiring Boundries:- 1. Panvel to Chembur 2. Panvel to Thane 3. Ghatkopar to Ambarnath "NO RELOCATION" Interested candidates can share their resume on 8928849384 or anamika@hexaware.com Role: Voice / Blended - Other Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: Graduation Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills Customer ServiceBackground Verification BgvBackground ScreeningEmployee ScreeningGood English CommunicationBpo VoiceInternational BPO

Job description JOB DESCRIPTION Section 1 - Details Job Title Problem Manager Band / Grade Analyst Team Service Operations Responsible to / Line Manager Principal, Service Operations Direct Reports No direct reports Location Offshore/ Nearshore / Onshore Section 2 - Purpose of Job We are seeking a skilled and experienced IT Problem Manager to join our IT operations team. The IT Problem Manager will be responsible for managing the lifecycle of problems within our organizations IT infrastructure, identifying root causes of recurring incidents, and implementing permanent fixes to prevent future occurrences. The ideal candidate will possess strong analytical skills, technical expertise, and leadership abilities to drive problem resolution efforts and promote a culture of continuous improvement. Section 3 - Accountabilities Responsibilities 1. Lead the identification, investigation, and resolution of recurring incidents and underlying problems within the organizations IT infrastructure. 2. Conduct root cause analysis (RCA) to determine the underlying causes of incidents and develop effective remediation plans to address them. 3. Collaborate closely with incident management teams, technical teams, and subject matter experts to diagnose complex technical issues and implement permanent fixes. 4. Establish and maintain a problem management process, including problem identification, prioritization, investigation, and resolution. 5. Implement problem management tools and systems to track, monitor, and report on problem resolution efforts and progress. 6. Coordinate with change management teams to ensure that proposed solutions and fixes are implemented in a controlled and coordinated manner. 7. Document problem resolution procedures, best practices, and lessons learned to support knowledge sharing and continuous improvement initiatives. 8. Provide regular updates and reports to stakeholders on problem management activities, trends, and metrics. 9. Participate in post-incident reviews and analysis to identify systemic issues, trends, and opportunities for improvement. 10. Mentor and train team members and stakeholders on problem management principles, methodologies, and best practices. Section 4 - Knowledge, Skills, Experience Qualifications Bachelors degree in Information Technology, Computer Science, or related field. Proven experience (3/5 years) in a similar role, preferably in a large-scale enterprise environment. Strong technical knowledge of IT infrastructure, including networks, servers, databases, and applications. Experience with problem management frameworks, methodologies, and tools. Excellent analytical and problem-solving skills, with the ability to analyze complex technical issues and identify root causes. Strong communication and interpersonal skills, with the ability to effectively communicate with technical and non-technical stakeholders at all levels of the organization. Ability to work collaboratively in a team environment and influence stakeholders to drive problem resolution efforts. Certification in IT service management (ITIL Foundation, ITIL Practitioner) is highly desirable. Section 5 - Challenges The role deals with various IT teams, Business users and service providers; Internal IT support teams, ITSM Processes and multiple suppliers, which includes various levels of service metrics, SLAs, OLAs, and KPIs. The challenge will be aligning various IT teams and suppliers in a timely manner to be able to effectively drive root cause analysis, safeguards/workarounds, maintain known error logs and deliver permanent fixes. We will be required to effectively measures and track our workload and performance across all our areas of responsibilities in a consistent manner that drives stability, quality, efficiency, and effectiveness, in line with best practice to help ensure EBRD maintain the levels of service to our business and customers. Driving any underperformance or areas for improvement through Continual Service Improvement. JOB DESCRIPTION Section 1 - Details Job Title Problem Manager Band / Grade Analyst Team

Job description Role Overview: We are seeking an experienced Salesforce Architect to lead the design, implementation, and optimization of Salesforce solutions, ensuring scalability, security, and alignment with business objectives. The ideal candidate will have deep expertise in Salesforce core architecture , Core Clouds - Sales Cloud, Service Cloud , Experience Cloud and integration best practices . Experience in designing Field Service , B2B/B2B Commerce, CPQ, Data Cloud solutions will be an added advantage. Key Architect Design: Develop scalable and high-performance Salesforce solutions aligned with business needs. Field Service Experience Cloud: Design and optimize Field Service and Experience Cloud solutions to enhance customer and field operations. Integration Strategy: Define and implement API and integration strategies with external applications, ensuring seamless data flow. Customization Automation: Utilize Apex, Lightning Components, Flows, and Process Builder to enhance Salesforce functionalities. Data Governance Security: Ensure best practices in data architecture, security, and compliance standards. Stakeholder : Work closely with business leaders, developers, and admins to translate requirements into robust Salesforce solutions. Performance Optimization: Identify and resolve system performance issues, ensuring efficient system operation. Mentorship Leadership: Guide developers and administrators, promoting best practices and knowledge sharing. Center of Excellence: Contribute to Practise Demo Assets, explore new capabilities and other practise initiatives Required Skills Experience: 8+ years of Salesforce experience with a focus on architecture and solution design . Strong expertise in Salesforce Core Clouds (Sales, Service, and Experience Cloud) . Field Service Lightning (FSL) , B2B/B2B Commerce, CPQ, Data Cloud experience is a plus. Deep understanding of Salesforce data model, security, and sharing architecture Platform Capabilities . Experience with API integrations (REST, SOAP), middleware, and external system connectivity . Proficiency in Apex, Visualforce, Lightning Web Components (LWC) , and declarative automation tools. Strong knowledge of CI/CD, DevOps, and version control tools like Git. Salesforce Architect certifications (Application Architect, System Architect, or Technical Architect) preferred. Experience in Solutioning end to end (Discovery to Golive) implementations Experience in providing solutions, POVs for RFPs Pursuits Preferred Qualifications: Prior experience in designing community portals using Experience Cloud . Experience with Mulesoft or other integration platforms is a plus. Knowledge of enterprise architecture frameworks and best practices. Role Overview: We are seeking an experienced Salesforce Architect to lead the design, implementation, and optimization of Salesforce solutions, ensuring scalability, security, and alignment with business objectives. The ideal candidate will have deep expertise in Salesforce core architecture , Core Clouds - Sales Cloud, Service Cloud , Experience Cloud and integration best practices . Experience in designing Field Service , B2B/B2B Commerce, CPQ, Data Cloud solutions will be an added advantage. Key Architect Design: Develop scalable and high-performance Salesforce solutions aligned with business needs. Field Service Experience Cloud: Design and optimize Field Service and Experience Cloud solutions to enhance customer and field operations. Integration Strategy: Define and implement API and integration strategies with external applications, ensuring seamless data flow. Customization Automation: Utilize Apex, Lightning Components, Flows, and Process Builder to enhance Salesforce functionalities. Data Governance Security: Ensure best practices in data architecture, security, and compliance standards. Stakeholder : Work closely with business leaders, developers, and admins to translate requirements into robust Salesforce solutions. Performance Optimization: Identify and resolve system performance issues, ensuring efficient system operation. Mentors