Tanla Platforms

• Salary: 4-5.5 Lacs PA
• Location: Chennai
• Key Skills: Accounting

Job Description:

Job description Role: NOC Engineer Infra Location: Chennai About Role: Very good knowledge of Log analysing & monitoring tools like Prometheus, Loki, Dynatrace, Grafana & SolarWinds. Understanding of Infrastructure environments Cloud, VMware, storage, networks, databases, etc. What’ll be Responsible for? • Responsible for proactive monitoring of alerts (Network, Infra, Applications) and taking corrective actions. • Responsible for Incident Management life cycle & Service requests fulfilment • Responsible for Incident logging, accurately tracks and documents all incidents. • Adherence to the process compliance • Adherence to the SLAs defined for the platform, Service uptime • Coordination with cross-group peers both proactively and reactively produces quality documentation and share with the appropriate team members. • Responsible to develop SOP documents. • Ability to deep dive into identifying the root cause of various service-impacting events and optimizing. • Act as a First Point of Contact for incidents, escalations, and business-impacting technology issues • To ensure the maximum possible service availability and performance of the platforms • Responsible for continuous improvement of the process ience What you’d have? • Experience of 4-6 years in NOC • Experience in Alert/Incident Management and a good understanding of SLAs • Troubleshooting, Problem-solving & Strong presentation skills • Analytical and communication skills • Strong knowledge of Linux, Network & database querying • Knowledge of asset management • Very good knowledge of Log analyzing & monitoring tools like Prometheus, Loki, Dynatrace, Grafana & Solarwinds • Understanding of Infrastructure environments Cloud, VMware, storage, networks, databases, etc. • Strong Linux, Networking, Log analyzing, and database querying skills. • Must have experience with monitoring tools like Prometheus, Loki, Grafana, and Dynatrace & building monitoring dashboards. • Experience in alerts mitigation & optimization - Knowledge of the ITIL framework • Hands-on exp with observability tools will be an added advantage. • Must have expertise in maintaining/updating asset management. • Certifications: ITIL foundation, AZ-900, Shell Scripting, Python, Hardware & networking Why Join Us? Impactful Work: Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry. Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development. Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated. Tanla is an equal-opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees. www.tanla.com Role: IT & Information Security - Other Industry Type: Telecom / ISP Department: IT & Information Security Employment Type: Full Time, Permanent Role Category: IT & Information Security - Other Education UG: B.Sc in Any Specialization, BCA in Any Specialization, B.Tech/B.E. in Any Specialization PG: MS/M.Sc(Science) in Any Specialization, MCA in Any Specialization, M.Tech in Any Specialization Key Skills Skills highlighted with ‘‘ are preferred keyskills NOC OperationsNAGIOSSolarwindsDynatraceMonitoring Tools Zabbix