Sonalika Tractors

• Salary: Not disclosed
• Location: Krishnagiri, Punjab
• Key Skills: Accounting

Job Description:

Job description 1. Responsible for achieving monthly / yearly service target in assigned territory. 2. Shall be responsible for training and development of dealer staff and CCT. 3. Shall be responsible for parts / Lubes availability as per market requirement. 4. Responsible for evaluation of dealer infrastructure & CIP Implementation as per Norms, in assigned territory. 5. Responsible for maintaining & improving customer satisfaction in assigned territory through the project rolled out. 6. Shall maintain relationship with OEM & Support dealer in resolution of customer complaints. 7. Conduct training at S.D.C. as per scheduled with the support of CCM & Trainer. 8. Ensure there is positive relationship between dealer and stockiest for smooth spare parts business. 9. Track & Follow up for Speed up the delivery of V.O.R from distributor to dealer. 10. Plan & execute service promotional activities & initiatives, as per business plan in assigned territory. Role: Customer Retention - Voice / Blended Industry Type: Automobile Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: B.Tech/B.E. in Agriculture, Automobile, Mechanical PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Customer Service Tractor Servicecustomer relationshipAfter SalesCSIVoice ProcessCustomer HandlingCRM