Mantras2success Consultants

• Salary: Not disclosed
• Location: Remote
• Key Skills: Accounting

Job Description:

Job description The Offshore Operations Analyst will support customer onboarding, billing processes, and data reconciliation tasks. This role involves working closely with the Australian-based operations team to ensure accurate data handling, timely processing of customer information, and general administrative support. A successful candidate will have strong Excel skills, a high level of attention to detail, and excellent English communication to follow instructions and collaborate effectively with their reporting line. Key Responsibilities: Customer Onboarding & Billing Support Process new customer onboarding forms and enter required data into internal systems. Support end-to-end customer billing processes, including preparing billing files and reviewing output for accuracy. Ensure timely and accurate updates of customer information across platforms. Data Reconciliation & Quality Assurance Perform regular data checks to ensure consistency between systems (eg, customer data, usage, billing). Reconcile discrepancies and escalate any issues identified during data validation. Maintain records and documentation of reconciliations and changes. Administrative & Operational Support Carry out operational tasks such as tracking billing timelines, updating customer logs, and reporting exceptions. Assist in documenting operational procedures and maintaining process trackers. Support the team in preparing reports and summaries as needed. Communication & Coordination Follow written and verbal instructions from the Australian operations team. Communicate status updates, flag issues, and clarify task details proactively. Attend virtual team meetings as needed during overlapping business hours. REQUIRED QUALIFICATIONS & SKILLS bachelors degree preferred in Business administration, finance, accounting, IT, data analytics, or any related discipline with strong analytical or administrative components Energy industry experience with exposure across multiple facets of the energy market is advantageous Strong Excel skills : Proficiency in formulas, pivot tables, data filtering, and reconciliation techniques. Excellent English communication : Strong written and verbal skills for clear reporting and instruction-following. High attention to detail, especially when working with customer and billing data. Ability to follow structured processes and documentation requirements. Proactive mindset and ability to work independently with minimal supervision. Reliable internet connection and a quiet remote working environment. DESIRABLE Experience in admin, billing, data entry, or back-office support roles. Familiarity with cloud-based productivity tools (eg, Google Sheets, MS Teams, shared drives). WORK HOURS Australian business hours are 9 am to 5.30 pm Key Skills : Operation Analyst Back Office Operation Office Operation Customer Onboarding Role: Operations Support - Other Industry Type: Recruitment / Staffing Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Operations Support Education UG: Any Graduate PG: Any Postgraduate Key Skills AdministrationData validationoperational supportManager Quality AssuranceAnalyticalReconciliationBillingBack officeOperationsData entry