Suki

• Salary: Not disclosed
• Location: Remote
• Key Skills: Accounting

Job Description:

Job description What we want to accomplish and why we need you Suki is a leading technology company that provides AI voice solutions for healthcare. Its mission is to reimagine the healthcare technology stack, making it invisible and assistive to lift the administrative burden from clinicians. Its flagship product is Suki Assistant, an AI assistant that uses generative AI to automatically create clinical documentation by ambiently listening to patient-clinician conversations. Suki helps clinicians complete notes 72% faster on average, assists with other tasks including coding and answering questions, and generates incremental revenue for organizations, delivering a 9X ROI in year 1. Suki also offers its proprietary AI and speech platform, Suki Platform, to partners who want to create best-in-class ambient and voice experiences for their solutions. Clinicians that use Suki already spend over 70% less time on administrative tasks, and we re striving to do even better. Come and join us! We are a user-driven company and are committed to making sure every pixel of our product is in service of the clinicians. We re a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine. We re confident enough to move fast and talented enough not to break things. Check out this short video to learn more about our mission and our culture. What will you do everyday? The Customer Success team at Suki is a strategic, cross-functional group responsible for ensuring the successful adoption, retention, and growth of our clients and partners (enterprise healthcare provider organizations). We act as trusted advisors to our customers - clinicians, administrators, and healthcare executives - helping them realize the full value of Suki in streamlining documentation and improving workflow efficiency. To ensure long-term success and strong partnerships, the team delivers personalized engagement with key stakeholders throughout the customer journey. As a member of the Customer Success team, you will be responsible for leading strategic initiatives for the Customer Success team, managing a team of specialists, supporting key Enterprise Customer deployments, and serving as the key point-of-contact for our Business Operations team in India. You will be a player-coach, driving execution, operational efficiency and quality outcomes for the organization including supporting key enterprise deployments yourself. You will report to the Director of Customer Success and be responsible for managing complex, cross-functional projects - from defining scope and timelines to overseeing development, implementation, and stakeholder communication. Program Managers ensure that initiatives are delivered on time, within scope, and on budget. You will lead meetings, document requirements, coordinate across teams, and resolve project issues to keep work on track. Strong communication skills are essential, as this role serves as the primary liaison between internal teams, vendors, customers, and leadership. You ll own strategic programs that enhance operational efficiency, manage quality assurance efforts, and support workforce optimization, all while seeking ways to improve both customer and internal team experiences. You and your team will help drive customer projects from deployment and pilot phases through expansion. Working closely with Customer Success leads on each account, your team may support initiatives such as project coordination and documentation, planning, scheduling, tracking client health, and establishing processes to enhance the customer experience all with an eye toward scalability and automation. We re looking for a mission-driven, highly motivated team member who is excited by the opportunity to support the scale of an evolving operation and shares our vision of reducing the administrative burden on providers. Responsibilities include but are not limited to: Leadership and Team Management Manage Customer Specialist and Business Operations teams within Customer Success, overseeing execution and