Vizrt

• Salary: Not disclosed
• Location: New Delhi
• Key Skills: Accounting

Job Description:

Job description Summary of Position As part of the Global Customer Success support team the support engineers are responsible for handling all inbound cases raised by Vizrt customers across the globe. Using expertise and product knowledge working hand in partnership with Vizrt customer base to ensure a timely and quality resolution. A Technical Support engineer will: Accept all inbound customer contacts either by Phone, Chat, Email or through global support portal. Prioritize case workload as per the global support priority process. Troubleshoot, identify solutions and, using effective communications work in partnership with our customers to ensure resolution and satisfaction. Escalate appropriate cases where necessary to other departments (E.G. Professional services) Take ownership of individual performance to achieve KPI expectations. Adhere to the Global Support Quality Framework expectations. Ensure full, effectively communicated handovers where appropriate. Manages upwards to global support leadership community to raise concerns/friction points from global support offering appropriate resolutions. Shares knowledge & understanding with colleagues and management proactively. Attends regular meetings with fellow global support engineers to review common feedback & best practice, summarizing to head of support. Reporting line Manager, Global Support, Support Engineer College Degree or equivalent work experience 3+ years system administration experience working in support role in broadcast system integrator or software/hardware vendors. Experience in studio broadcast environment and equipment such as Automation application, video server, vision switcher, audio mixer, router, robotic camera and NRCS. Good understanding of news studio workflow and video technology. Experience in Windows and networking system administration Good investigation and troubleshooting logic. Experience troubleshooting mission critical software systems. Experience providing second line support for customers in a professional manner. Written & spoken English language proficiency. Able to work a flexible shift pattern including nights, evenings, and weekends. Role: Technical Support - Voice / Blended Industry Type: Film / Music / Entertainment Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: Any Graduate PG: Any Postgraduate Key Skills GraphicsHealth insuranceAutomationNetworkingBroadcastingWorkflowWindowsAsset managementTechnical supportSystem administration